Essential Areas of Customer Service for Gym Success: Boosting Satisfaction and Retention

Running head: CUSTOMER SERVICE 0
Management
Medical receptionist

CUSTOMER SERVICE 1
Contents
Introduction...........................................................................................................................................3
Main areas of customer service essential for the success of Gym.........................................................3
Customer satisfaction survey form........................................................................................................3
Skills that are needed in the receptionist for connected with the customers over telephone or face to
face........................................................................................................................................................5
Points that are covered in the training session.....................................................................................6
Conclusion and recommendation..........................................................................................................7
Considerations that should be covered in order to ensure that legislative requirements are met.......9
References...........................................................................................................................................10

CUSTOMER SERVICE 2
Introduction
In today’s time, competition has increased to a greater phase that requires the
attention of the Company. It has been stated that, Fit and Fab is facing many complaints on
the part of customer that requires the attention from team leader. In the first section of the
report, essential areas of customer service have been described in the report. Besides this, it is
also necessary to know the satisfaction of customer’s time-to-time in order to bring
successful changes. At the end of the report, discussion is carried on the points that are
essential to include in the training session.
Main areas of customer service essential for the success of Gym
Customer service is an essential part of every business in order to succeed. In case of
gym business, the revenue source is directly linked with the membership base. For remaining
competitive in the growing fitness market, it is essential to provide the high quality services
to the customers. Members who are satisfied with the services of Gym, will definitely come
back to take the services. Retaining customers for long time into the gym is not an easy task
in recent time. For attracting the customers, it is necessary by the gym owner to offer good
impression at the first time. The focus of the fitness instructors, trainers, administrative staff,
and nutritionists should be on the satisfaction of members in order to achieve the fitness goals
(Loud Rumor, 2018). It is true that new and loyal customers always get happy whenever the
business does something special in order to make customers happy. Gym can send the call,
welcome letters, birthday cards as well as congratulation notes whenever any members
celebrates its birthday or get promoted. Whenever the member feels special, they always try
to provide the best customer service to its customers ( McCall, 2011).
Customer satisfaction survey form
This is a personalised survey form in order to measure the satisfaction of customers. It also
helps in improving the services where it is not getting positive reviews from customer’s side.
Overall satisfaction from the services of gym
Very satisfied | satisfied |neutral | unsatisfied| very unsatisfied
Friendly environment     