Customer Service Management Case Study
Added on 2020-02-23
8 Pages1531 Words36 Views
Running head: CUSTOMER SERVICE MANAGEMENTCustomer service managementName of the studentName of the universityAuthor Note:
2CUSTOMER SERVICE MANAGEMENTTable of ContentsQuestion 1........................................................................................................................................3Case Summary.................................................................................................................................3Question 2........................................................................................................................................3Help Desk Operations......................................................................................................................3Question 3........................................................................................................................................4
3CUSTOMER SERVICE MANAGEMENTQuestion 1Case SummaryThe case study shows the harassment of a person involving a car in New South Wales ofAustralia. The car had been registered in the name of the owner. Recently the car met with aserious accident and was damaged completely. Being a registered vehicle with a registerednumber plate the owner of the car claimed a particular amount of money according to the rules ofthe New South Wales area. The customer went to the XYZ servicing company to claim theamount but had to stand in along queue of customers standing for same or other purposes. Thecustomer service executives promised the owner of delivering the cheque at time and told him todrop his postal address with them. The owner however waited for a prolonged period of 20 daysbut failed to receive the cheque. The problem continued again after one such visit citing postalproblems and finally the owner received the cheque after changing the postal address andwasting a long time which caused much harassment.Question 2Help Desk OperationsBeing a Customer Service Officer I have to ensure that I can ensure a proper help deskservice to the customers to make sure that the customers do not face any problem. Our help deskoperations must be improved to help improve the customer service of the company. Some of thechallenges that I have to face are;a.Acquiring the right help desk staff
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Managementlg...
|5
|1143
|428
HLTENN008 Apply Legal and Ethical Parameters to Nursinglg...
|13
|2985
|348