Customer Service Management for Tourism and Hospitality
VerifiedAdded on 2022/11/28
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AI Summary
This report discusses customer service management in the hospitality industry during the COVID-19 pandemic, focusing on the service journey for weddings and other functions. It covers topics such as physical evidence, on-stage and backstage interactions, support processes, and the implementation of social distancing measures. The report is based on the Hothorpe Venues, a unique wedding venue in a rural setting.
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