How Ineffective Customer Service Leads to Boycotts

CUSTOMER SERVICE

Table of Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................4
Problems in terms of service quality dimensions.....................................................................................4
Specific service recovery strategies to resolve the customer service issues.............................................5
CONCLUSION...........................................................................................................................................6
REFERENCES............................................................................................................................................7

INTRODUCTION
Customer service refers to an essential service for the success of company as it typically
depends on offering timely, attentive and upbeat service to customers where firm ensures that
their overall needs and wants are satisfied that shows positively on business operations and their
sustainability. This essay report is based on the manner company’s poor and negative service has
led those boycotts in the mind of customers and affects their overall profitability within
marketplace. It involves the various companies who offer services to customers that impact
negative image on brand because people are not enjoying the services properly and proficiently.
In terms of Ryanair due to this ineffective customer services customers are under pressure to
cancelling their flights and in relation to this they lose their people custom. In Ryanair due to
messing up pilot holidays customers feel pressure to cancel their flights. In United Airlines
customers are forcibly removed from the flights. In this one customer booked a train from
Weymouth to London and due to engineering work it takes more time for this customer
complained at first and in return they offer refund by company side due to which the customer
stuck in Weymouth. This represents ineffective customer service and due to this customer avoids
using train and moving towards flights. At this they also face issue of paying extra charge for
handbag that includes urgency medicine etc. British Airways is a flight that is highly confident to
travel and it is only flight that offer direct flight to Accra due to this British Airways shows
monopoly and charge extra money to customers. In Tesco sales people called their customer
darling, babe that is not accepting by customers and they feel patronizing due to which they
avoid to visit the Tesco stores to buy products and services. Therefore they prefer local
superstore to buy goods and services (How companies' poor customer service has led to
boycotts, 2021). In Agros customer face the issue on not getting the delivery on excepted date
and not even the next evening due to this issue Phiomena Robson cancelled their 10 year account
that affects the overall sales and profitability of Argos within the marketplace and also affects
their brand image within competitive market position.