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Managing Quality in Hospitality, Tourism and Events

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Added on  2020-12-18

Managing Quality in Hospitality, Tourism and Events

   Added on 2020-12-18

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Managing Quality inHospitality, Tourism andEvents1
Managing Quality in Hospitality, Tourism and Events_1
EXECUTIVE SUMMARYEasyJet is one of the leading industry in airline sector that offers services mainly toleisure and business class people. But due to continuous negative feedback of its passengers andtheir increasing complaints, this airline has faced various problems related to attain strongposition in competitive marketplace. But apart from such challenges, its core competencies andhigh capabilities has increased strengths of EasyJet to improve quality of its services. Along withthis, its business strategy to increase customer base year by year with a large percentage ratio,has created a benchmark for airline industries. 2
Managing Quality in Hospitality, Tourism and Events_2
Table of ContentsEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................5MAIN BODY...................................................................................................................................51. The problems being currently experienced by easyJet.......................................................52. Extent easyJet has the right capabilities and competences to improve the quality............63. Impact of benchmarking on easyJet in terms of delivering consistent and effective qualitymanagement............................................................................................................................84. Recommendations and Conclusions...................................................................................9REFERENCES..............................................................................................................................113
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