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Customer Service Plan Of Innovative Widgets - Desklib

   

Added on  2020-05-16

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GURDEEP SINGH SEKHON (12009291) ASSESSMENT 1ASSESSMENT FEEDBACK COVER SHEETSTUDENT NAME GURDEEP SINGH SEKHONSTUDENT ID 12009291UNIT CODE AND NAME BSBCUS501 – DEVELOP A CUSTOMER SERVICE PLANASSESSMENTSSATISFACTORY NOT SATISFACTORY1. Assessment 1NOT SATISFACTORY2.Assessment 23.Assessment 34.Assessment 4FEEDBACK TO STUDENT Please go through the feedback and make necessary changes to the assessment.Thank youTRAINER SIGNATUREDATE13/10/2017Document Name: BSBCUS501_Assessment Task 1_Develop a Customer Service PlanRTO : 51973CRICOS Code : 03047ELocation:NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \BSB15\BSB50215 & BSB51915 Common UOC's\BSBCUS501 - Manage qualitycustomer service\Assessments\Version:1.2Approved on:17-01-2017Review Date:17-01-2018Page 1 of 9
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GURDEEP SINGH SEKHON (12009291) ASSESSMENT 1Develop a customer service planSubmission detailsCandidate’s nameGURDEEP SINGH SEKHONPhone no.469378869Assessor’s nameJASLEEN BAJWAPhone no.Assessment siteAssessment date/sTime/sThe Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.Submit this document with any required evidence attached. See specifications below for details.Performance objectiveThe candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan.Assessment descriptionYou will develop a customer service plan for the simulated business ‘Innovative Widgets’. You will gather the background information on the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course of completing learning activities in the Student Workbook. Procedure1.Over the duration of the course, gather information on the Innovative Widgets simulated business from course materials. Innovative widgets are producers of widgets in Australia. It was established in 1952. These widgets for various numbers of components for example domestic and industrial machinery. The departments of this business Document Name: BSBCUS501_Assessment Task 1_Develop a Customer Service PlanRTO : 51973CRICOS Code : 03047ELocation:NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \BSB15\BSB50215 & BSB51915 Common UOC's\BSBCUS501 - Manage qualitycustomer service\Assessments\Version:1.2Approved on:17-01-2017Review Date:17-01-2018Page 2 of 9
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GURDEEP SINGH SEKHON (12009291) ASSESSMENT 1include sale, accounting, purchase etc. But recently company is not getting good feedbacks. Which includes policies and procedures which include that there nothing for customers, they do not even care about their customers. These feedbacks show that company is losing its reputation and position in the country. 2.Based on the information you gather, produce a customer service plan for Innovative Widgets. Develop the customer service plan using the template provided in Appendix 1. Your customer service plan should include:Innovative Widgets Customer Service CharterWelcome to Innovative Widgets!Our vision and mission:Vision: To keep every Australian business running smoothly using safe, quality widgets.Mission:Innovate new ways of manufacturing and testing widgetsDeliver consistently high-quality customer service internally and externallyKeep Australian businesses buying Australian widgets through quality products and second-to-none customer serviceHave the best safety record of any widget company.Who are our customers?Customers could be anyone who wants to buy products from company.Our internal customers are:An internal customer refers to people who give their contribution in the production of the company for example: people working in office, warehouses etc.Our internal customers require:Internal customer should be able to work in a fast paced environment, should havegood communication skills, able to do work in or as a team, requirements related to customer service and procedures.Our external customers are:An external customer refers to people who buy company’s product etc. For example: manufacturers, producers of businesses and tradersOur external customers require:External customers should pick their products within the time provided by the company, reasonable prices, processing time should be fast,high quality of the product. Document Name: BSBCUS501_Assessment Task 1_Develop a Customer Service PlanRTO : 51973CRICOS Code : 03047ELocation:NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \BSB15\BSB50215 & BSB51915 Common UOC's\BSBCUS501 - Manage qualitycustomer service\Assessments\Version:1.2Approved on:17-01-2017Review Date:17-01-2018Page 3 of 9
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