The Impact of Customer Service and Customer Profiling on Business Success

This report discusses the impact of customer service and customer profiling on business success. It explains the benefits of customer profiling, how it can be used to deliver targeted customer service, and how customer service can lead to more revenues. The report also highlights the importance of providing quality services and products to attain maximum customer satisfaction.

How Business Operate
Customer service

Table of contents
 Introduction
 Explaining the impact of customer service on business success
 Explaining the benefits of customer profiling to a business
 Analysing the impact of customer service on business success
 Including an analysis of how customer profiling is used to help deliver targeted customer service
 Conclusion
 References

Introduction
There are various organisation in the market which formulate multiple strategies and
use the new methods in order to become more successful in the market.
The organisation also needs to provide the best quality services and products in the
market on order to attain maximum customer satisfaction.
There are multiple benefits which can be taken by the company by analysing the
forces of the market in an effective manner.
In this report there will be discussion about the new various techniques which can be
used in order to fulfil the customer needs with the products and services.

Explaining the impact of customer service on
business success
 Effective customers service will help the organisation to achieve success
in the market.
 The main focus is to use various strategies in order to achieve and
effective growth over a period of time.
 With the changing market trends the needs and desires of the customers is
also been evolving and the organisation needs to measure it with the right
tools.
 This will help the company to provide the essential services to the
customer and enhance the overall sales in the market.

Explaining the benefits of customer profiling
to a business
 Customer profiling is the practice of arranging the customer into an specific groups
 Through this the company can target the desired customers in an effective manner. The
benefits of the customer profiling is been described below:
Targeting the relevant audience
Enhance response rates
Data driven market expansion plans
Improving the operational effectively

Analysing the impact of customer service on
business success
 The customer service can help the organisation they can lead towards more
revenues.
 The impact of the customer service is quite positive. Most of the organisation has
introduced the feedback system in order to improve the areas and the services.
 This will help them to achieve the goals and objectives in the market. There are
various advantages which can by them in an effective manner.

Including an analysis of how customer profiling is
used to help deliver targeted customer service
 Customer profiling will help the company to target the customers with the help of
specified groups.
 There are various advantages which can be taken by them in an effective manner.
 The organisation can use the new technological tools which can help them to
become more successful in the market.
 With the help of models which includes STP analysis the organisation can target the
desired customers through which they can generate more revenues in the market.

CONCLUSION
 From the above report, it has been concluded that customer service plays a vital role which can help the organisation
to achieve success in the market.
 On the other hand, in this report there are various advantages which can be taken by the company in an effective
manner.
 Along with that, the target audience with the help of customer profiling. There are various essential needs which can
also fulfilled by the organisation if they use the right methods and strategies.

References
 Anjali, R. and Suresh, A., 2019. A Study on Customer Satisfaction of Bharat Interface for Money
(BHIM). International Journal of Innovative Technology and Exploring Engineering (IJITEE) ISSN,
pp.2278-3075.
 Chen, Y., Cheung, C.M. and Tan, C.W., 2018. Omnichannel business research: Opportunities and
challenges. Decision Support Systems, 109, pp.1-4.
 Fader, P., 2020. Customer centricity: Focus on the right customers for strategic advantage. University of
Pennsylvania Press.
 Gregurec, I., Tomičić Furjan, M. and Tomičić-Pupek, K., 2021. The impact of COVID-19 on sustainable
business models in SMEs. Sustainability, 13(3), p.1098.

Thank you