MAIN BODY3 Customer Service Survey

List and description of the other customer services which were available in store.4 5.Explain about the customers services that were missing. List and description of the other customer services which were available in store.6 5.Explain about the customers services that were missing. Store which I selected to visit that sell expensive tickets at high end location is Harrods, it is one of the famous store at United Kingdom that sells luxury products.

Retail Shopping
Customer
Service Survey

Table of Contents
MAIN BODY ..................................................................................................................................3
Store 1:- Harrods..............................................................................................................................3
1. Detail of store and product......................................................................................................3
2. Prepare a report listing and describe about the thoughts while visiting store.........................3
3. Describe and analyse how transaction transpired...................................................................3
4. List and description of the other customer services which were available in store................4
5.Explain about the customers services that were missing.........................................................4
6. Describe about overall experience of store & salesperson......................................................4
7. Three different comments that can be given to the manager of a store..................................5
8.Consider the past and current experience and provide overview.............................................5
Store 2:- Oi Polloi............................................................................................................................5
1. Detail of store and product......................................................................................................5
2. Prepare a report listing and describe about the thoughts while visiting store.........................5
3. Describe and analyse how transaction transpired...................................................................6
4. List and description of the other customer services which were available in store................6
5.Explain about the customers services that were missing.........................................................7
6. Describe about overall experience of store & salesperson......................................................7
7. Three different comments that can be given to the manager of a store..................................7
8.Consider the past and current experience and provide overview.............................................7

MAIN BODY
Store 1:- Harrods
1. Detail of store and product.
Store which I selected to visit that sell expensive tickets at high end location is Harrods, it
is one of the famous store at United Kingdom that sells luxury products. It is founded by Charles
Henry Harrod in the year 1849. Its headquarter is situated at Brompton Road London, United
Kingdom which is consider at high end location. I have visited respective store for purchasing
Jumpsuits and accessories for myself.
2. Prepare a report listing and describe about the thoughts while visiting store.
Harrod is one of the famous and big store at United Kingdom which offer variety of retail
products. Appearance and atmosphere of respective store is very nice, classy, arranged because
they display their products and services in very attractive manner. Moreover, their staffs are well
dressed as well as they are very happy and greet customers nicely. Layout of store is also very
nice because each section display different products and there is availability of proper parking,
sitting arrangement and so on. The respective company display their products very attractively
which attract customers as well as their staffs are not prejudge.
3. Describe and analyse how transaction transpired.
Comments Reaction
Were you served promptly? Yes
Did someone come over to you or did you have
to search them out?
Store staff come over me
Did the staff member serving you introduce
themselves?
Yes
Did they learn your name? Yes
Did they offer a business card? Yes
Did they have a name tag? Yes
Did they shake hands? No

Your impressions on how they were dressed Staff were well dress in formal dress code
Did they speak to both of you if you did this in
pairs?
Yes
Was there any rapport building? The store staffs are very friendly and they are
also suggesting cloth according to my
requirement.
Did they attempt to involve you in any
conversation?
Yes
Did they determine your needs or what was
important to you?
Yes
Were they trying to find out what you “really
wanted” or were they more interested in just
reviewing the features of the product?
Store staffs are so professional they are trying
to find find out products according to my
requirement.
Were they helpful and caring? Yes
Did they appear interested? Yes
Did they attempt to make a sale? Yes
Did they thank you for coming in? Yes
Did they ever follow-up with you? No
Verbal and nonverbal communication skills Verbal and non verbal skills of staffs are very
good.
4. List and description of the other customer services which were available in store.
Harrod store have very good customers service because they ask for water at the entry as
well as they also greed customers. They also try to understand customers requirement and offer
them according to requirement. The store also have proper availability for setting, parking and so
on which attract customers.

5.Explain about the customers services that were missing.
There are some thinks which I found missing while shopping at Harrod such as their
employees didn't conduct follow up due to which end users not able to know about discounts or
offers. Along with this the respective store have sitting arrangement but those are very limited,
which create issue sometime.
6. Describe about overall experience of store & salesperson.
My overall experience at Harrod is wonderful because the location of store is very goods
as well as their staffs are also good. At entry they greed customers with water and warm smile
which make customers happy. Along with this, respective store staffs are very professional as
well as understanding, they tried their best so that customers found products according to the
requirement.
7. Three different comments that can be given to the manager of a store.
After visiting the Harrod store I want to provide some suggestion or comments to their
manager, from which three are given below:-
 They can expand their business at international level, because it will help them in
increasing their profits and customers base.
 They must also increase their setting arrangement at their store so that customers didn't
face any difficulties every at peak time.
 They must conduct follow up with customers because it will help them in taking feedback
and suggestions that aid in developing proper strategies.
8.Consider the past and current experience and provide overview.
As per my experience after visiting luxury store at high end street, while organization
offering their products on discount they needs to conduct proper management in order to
providing effective experience to customers. It can be parking facilities, sitting arrangement,
separation of billing counters and many more.
Store 2:- Oi Polloi
1. Detail of store and product.
Retail clothing store that I selected as the category of low cost store at high end location
is Oi Pollo. That is situated at Marshall Street, Carnaby, London, United Kingdom. They
generally offer men clothing of different brands like Barbour, Champion, Dickies, Dockers,

Adsum, Adidas and many more. I went at respective store in order to purchase cloths for brother
and friend.
2. Prepare a report listing and describe about the thoughts while visiting store.
Oi Pollo is low cost store which is situated at high end street as well as they offer variety
of men clothing options. Appearance and atmosphere of store is not very classy and luxury but it
is okay because they are layout their products very effectively. Their staffs are helping, caring
and they are also greed wile entering store but they are not properly dressed in dress code. The
company have setting arrangement but they didn't have any personal parking space.
3. Describe and analyse how transaction transpired.
Comments Reaction
Were you served promptly? Yes
Did someone come over to you or did you have
to search them out?
Respective store staff come over me.
Did the staff member serving you introduce
themselves?
No
Did they learn your name? Yes
Did they offer a business card? Yes
Did they have a name tag? Yes
Did they shake hands? No
Your impressions on how they were dressed Staffs are not properly in dress code.
Did they speak to both of you if you did this in
pairs?
Yes
Was there any rapport building? The respective store offer quality products at
very reasonable price.
Did they attempt to involve you in any
conversation?
Yes
Did they determine your needs or what was Yes

important to you?
Were they trying to find out what you “really
wanted” or were they more interested in just
reviewing the features of the product?
Store staffs are helping me in finding proper
cloths according to me as well as they are also
try to review some featured of other products.
Were they helpful and caring? Yes
Did they appear interested? Yes
Did they attempt to make a sale? Yes
Did they thank you for coming in? Yes
Did they ever follow-up with you? No
Verbal and non-verbal communication skills Both skills of staffs are good.
4. List and description of the other customer services which were available in store.
There are several customers services which I noticed at Oi Pollo store such as they proper
setting and drinking arrangement. Along with this they their staffs also greed customers in
effective manner which attract customers and make them happy. Their staffs also suggest
products according to customers requirement.
5.Explain about the customers services that were missing.
While shopping at Oi Pollo there are several customers service factors which I found
missing such as there are very limited staffs due to which they not able to attain customers
properly, they are not conduct follow ups with them. Along with this, respective store also didn't
have parking facilities due to end users face issues.
6. Describe about overall experience of store & salesperson.
My experience at Oi Pollo store is not much good but i like the store because it offer
quality products at reasonable prices as well as store location is also at high end street. Their
staffs are not dressed but they are very understanding and helpful. Store is also clean and layout
is also proper which attract customers.
7. Three different comments that can be given to the manager of a store.
While visiting at store I notice some factors which Oi Pollo need improve from which
three are given below:-