Customer Service: Definition, Skills, and Importance

Customer Service
Training

Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Definition................................................................................................................................................3
CONCLUSION...........................................................................................................................................7

INTRODUCTION
Customer service is the support that customers are required to be offered, before and after
they buy any product or avail any service. It helps them to have a satisfactory and enjoyable
experience with company.
MAIN BODY
Definition
What is a GOOD service and BAD service?
Under Customer services, a Good service is described as the one where extra steps are taken in
order to satisfy customers, using appropriate attitude and skills.
Attitude checklist
Under attitude checklist, necessary attitudinal and behavioral traits are included, that are:
• Service provider must seem to enjoy while helping customers.
• All necessary efforts are deployed by service provider in handling people.
• Service provider must care about the choices and demand of customers.
• There should not be any partiality and biases while treating different type of customers.
• In case any special needs are communicated by customers, than that should be given
priority by service provider.
What do customers want?
It is the duty of service provider to analyze choices of consumers through their communication
and the budget they offer. In case of any difficulty assistance from group members can be taken.
Greeting customers
Greeting customers and welcoming them is also a very important and foremost task, where
service provider is required to show range of skills along with warmth to the customers. Skills
here can include: