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Customer Service Sample Assignment

   

Added on  2020-09-08

20 Pages5614 Words68 Views
Customer Service

TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................1TASK 1............................................................................................................................................21.1 ..........................................................................................................................................21.2...........................................................................................................................................4TASK 2............................................................................................................................................62.1 ..........................................................................................................................................62.2 ..........................................................................................................................................7TASK 3............................................................................................................................................93.1 ..........................................................................................................................................93.2 ........................................................................................................................................10TASK 4..........................................................................................................................................114.1 ........................................................................................................................................114.2 ........................................................................................................................................13CONCLUSION .............................................................................................................................15REFERENCES .............................................................................................................................15

INTRODUCTION Customer services define as an act of taking attention of the buyers requirement bydelivering as well as providing professional and high quality services to customers. They havemany power as well as ability to select better products in a systematic manner. They are mainand important person in each & every organisation. Because they help in achieving highproductivity and profitability in an efficient or effective way. Excellent buyer’s services is forcefor every hospitality sector.(Customer service, 2017). Main purpose of this enterprise to providebetter facilities in order to give high satisfaction. There are different kind of service policies andtheir purpose for evaluating them, will discussed here. Various type of communication approachalong the perception of buyers regarding them which will determined in this file. Sources ofinformation on buyer’s requirements as well as their fulfilment level analysed in this report.

TASK 11.1 Policies of Customer services (CSP) which are drafted as to communicate with clientsthat what they expect regarding work from the company. It will considers all details about thestaff member’s role and responsibilities as well as courtesy level. So in this way buyers requiredifferent variety in products or services. In the business organisation Customer relationshipmanagement (CRM) software and technologies play an important role in delivering anddesigning policies. Thus, by CSP an industry can range out its clients and support it in attainingcustomer loyalty (Chan and Wan, 2013). It assist clients to whether their desires and needs willbe fulfilled by the company as well not. Moreover, CSP are needed in order to achieve long aswell as short term goals and objectives of company. One of the main purpose of cited hotel is toattract large numbers of the buyers. But is significant for the organisation to keep its potentials aswell targets customers in a systematic manner. Referral and retained buyers are very essential for

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