Customer Support Management - Desklib
Answering questions about a case from the perspective of a customer service officer and writing an instruction guide (user manual).
6 Pages1464 Words358 Views
Added on 2023-06-07
About This Document
This article discusses a case summary of a customer facing refund issues while shopping at Telstra and ways to improve help desk operations. It also provides a user guide for staffing calculation tool for help desk. The article emphasizes the importance of modesty of behavior from the part of the customer service department, keeping the payment part easy, clear and promising to the customers, and implementing a support ticket system. The user guide for staffing calculation tool for help desk is also explained in detail. The subject is customer support management and the article is relevant for students pursuing courses in management, customer service, and e-commerce.
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