This report discusses the importance of leadership and management in Easy Jet and how it can improve employee performance and help the company achieve its goals efficiently. It also explores the areas of training and development and talent management in the organization.
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Table of Contents Table of Contents.............................................................................................................................2 INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 Area-1) Leadership and management.....................................................................................3 Area-2) Training and development........................................................................................4 Area-3) Talent management...................................................................................................6 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................8
INTRODUCTION People management is related with managing people in an organisation by appropriately training, motivating and directing them so that they can perform their work in an efficient manner by using their skills and talents. In order to optimise the productivity of an organisation and promote professional growth it is important that the managers and leaders of company are effectivelyabletoboostemployeeperformancethroughmotivation,guidance,inclusion, employee engagement etc. This also help the company in achieving its long term goals in an efficient manner(Bush, Bell and Middlewood, 2019). In this report Easy Jet is taken so that the various areas that can help in managing people that can help in improving performance of company can be done which can help it in achieving its goals efficiently. Easy Jet is a British low cost airline group headquartered in Luton, UK. The company gives both national and international scheduled services in more than 300 countries having more than 15,000 employees which make managing people in company very important. HRM of the company is focused on using new technology in training and developing its employees so that its services can become highly competitive in market. MAIN BODY Area-1) Leadership and management Leadership and management plays an important role in Easy Jet as it help in managing and leading the employees in an efficient manner so that they can be directed towards achieving company goals and also in using the talent of employees in an effective and efficient manner. Leaders help in directing, coaching and monitoring the performance of workers so that they can use their skills in achieving company goals(Cherry and Jacob, 2016). Managers on the other hand play a wider function of managing all the employees in organisation, allocating roles and responsibilities among them and also coordinating their work so that organisational goals are achieved on time. In Easy Jet which comes under travel and tourism industry, it is important that the services that are given to its customers help in achieving maximum customer satisfaction. Through efficiently managing employees their performance can be made effective so that high customer experience can be achieved. In order to effectively manage and lead the employees in Easy Jet it is important that the models that are used in leadership and management are selected based on the outcomes that are
to be achieved. Transformational leadership style can be adopted by the leaders of Easy Jet so that they can create an environment where all the employees are given chance to become a part of decision making which help in encouraging them as their vies and opinions are considered in company’s decisions. This will also increase employee engagement so that all the employees can become dedicated to their work which helps in achieving company goals on time. This also improves their performance and work efficiency that can help in enhancing customer satisfaction so that the sales of company can increase. The managers of company can use the Maslow’s Hierarchy of needs model so that the employees of company can be highly motivated to perform their work in an efficient manner. As per this model an individual has five hierarchical needs and as they get fulfilled the employees feel motivated and their work efficiency improves. The needs are psychological, safety, love and belongingness, self esteem and self actualisation. These needs must be fulfilled by the managers of company so that the employees can be highly motivated to perform well(Yang, 2016). It is important that the management at Easy Jet establishes effective communication in the organisation along with employee engagement so that the employees of company can be directed to use their talents towards company goals. It also help in creating a friendly and cooperative working environment so that high motivation can be achieved among workers. Effective communication and decision making skills can help the management of Easy Jet in monitoring, controlling and directing the work of employees. Thus the leaders and mangers of company are recommended to use transformational leadership and democratic management style o that the employees can be made inclusive in decision making that can help in boosting their confidence and trust in company. Easy Jet can also find out ways through which more customer satisfaction can be generated through new and innovative ideas of employees which can help it in becoming a global brand(Hansman, 2016). Area-2) Training and development Training and development plays an important role in enhancing the employee performance as they help the employees in acquiring new skills and sharpen the existing ones so that their performancecanimproveandtheycanworkbetter.Effectivetraininganddevelopment programs in Easy Jet are important so that the employees can regularly enhance their skills and help the company in achieving its objectives. This also helps them in using new technologies in an efficient manner so that they can make their work more productive and efficient. Through
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training and development the employees can be motivated as they acquire new knowledge and can compete with existing workers which increase employee retention thereby improving the brand image of company in market. It also help in increasing professionalism among the workers of Easy Jet which is essential in enhancing their performance so that goals of company are efficiently achieved. The relevant model that can be used in easy Jet so that the employees of company can be trained and developed based on the needs of job which also determine their performance is instructional system development model(Scullion and Thunnissen, 2016). This model can help Easy Jet in training its employee based on the roles and responsibilities and job description of the company so that individual progress can be measured as against what is required. This model has five stages which are: Analysis-in this the need for training is assessed based on job analysis and employee analysis. Planning-This involves setting of goals that has to be achieved through training the employees so that the training material, media selection, strategies to train the employees etc. can be planned. Development- At this stage the training material is designed in such a manner that can help in development of the employees. Execution-The training is imparted to the employees. Evaluation-It means that the performance of workers is evaluated so that the success of training can be measured. Easy Jet can use this model so that the training and development needs can be identified and employees can be trained accordingly that can help them in performing well. It also increase employee retention in company which help in reducing the frequent recruitment costs of company. Easy Jet follows the philosophy of 70:20:10 in which 70% of learning takes place on the job, 20% takes place through coaching and mentoring and the rest 10% takes place through formal learning like face to face programs. The management of the company require certain important skills and knowledge so that the training and development can be given efficiently to the employees so that they can help in achieving company goals in an efficient manner(Kane andKiron,2017).Effectivecommunication,conflictresolution,worklifebalance,time management etc. are some important elements that can help the managers of company in training and developing its employees. Also it is important that the performance of employees is regularly measured so that the areas f improvement can be found and improvements can be made. Also with the introduction of new technology the company needs to train its employees in using them efficiently so that high level of performance can be achieved.
Area-3) Talent management Talent management is essential in an organisation as it help in recruiting, hiring, retaining and developing the employees so that they can use their skills and talents in such a manner that company can achieve its objectives. In Easy Jet employees play an important role in the success of company as they help in giving efficient services to the customers so that their experience can be enhanced and demands can be fulfilled. There are seven components of talent management whichare:strategicemployeeplanning,talentacquisitionandretention,performance management,learningandmotivating,compensation,careerdevelopmentandsuccession planning(Maqueira 2019). All these components are followed in Easy Jet so that it can use its workforce in an efficient manner which can help it in achieving its long term goals. The company is known for treating its employees as a part of company so that they can feel connected and motivated to improve their performance and work efficiency. The HRM of easy Jet also give importance tro rewards, performance appraisals and many other benefit so that the service of its employees can help in achieving high customer satisfaction. In order to manage the staff of company in an efficient manner Easy Jet can follow the AARRR model which stands for acquisition, activation, revenue, referral and retention. The stages of this model must be applied in company effectively so that maximum benefits can be achieved by company which also help it in accomplishing company goals. The employees of company must be recruited and made part of the organisation so that they can stay motivated to use their skills and talents in the most efficient manner so that sales of company can be increased. This also helps in improving the employee retention of company which can help it in gaining a competitive advantage in market(Clarke and Higgs, 2016). The company can also apply effective talent management techniques so that the employees can be motivated to improve their work performance so that customer experience can also be enhanced which is very important in service industry so that company can become competitive in market. Motivated employees can also come up with ideas that can help it in bringing innovation in its services so that customer satisfaction can be maximised. Easy Jet can efficiently manage the talent of its company through various processes so that the employees of company can be encouraged to perform better. The company is recommended to strategically plan its workforce so that the skills and talents that care required to perform a job can be identified along with the number of employees required in a department so that effective
planning can be done. The recruitment process of company should also be made effective so that talented individuals can be attracted and hired on company who have the right set of knowledge and skills to perform a job so that the goals of company are achieved. Participative leadership must be developed so that employees can be included in decision making that can help in encouraging them to come up with better ideas(Cox and Pool, 2017). The company should also focus on salary, work schedules and comfortable work surroundings so that they can become confident in performing their work so that their retention in company can be increased. Performance appraisals, mentoring, coaching etc. are the other ways through which talent in company can be effectively managed so that the employees can help in achieving company goals on time. CONCLUSION From this report it can be said that it is important that the managers of leaders of company perform their work effectively and efficiently so that the company can successfully sustain in market. Applying effective leadership and management models, applying training and development programmes and managing the talent in company can help in managing employees of company. Employees are the most important asset of a company and must be kept motivated so that they can help the company in gaining a competitive edge in market and achieving its goals on time.
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REFERENCES Books and Journals Bush, T., Bell, L. and Middlewood, D. eds., 2019.Principles of Educational Leadership & Management. SAGE Publications Limited. Cherry, B. and Jacob, S.R., 2016.Contemporary nursing: Issues, trends, & management. Elsevier Health Sciences. Yang, Y.F., 2016. Examining competing models of transformational leadership, leadership trust, change commitment, and job satisfaction.Psychological Reports,119(1), pp.154-173. Hansman,C.A.,2016.ReflectiveandEthicalLeadershipandManagement.Educational Leadership and Organizational Management: Linking Theories to Practice, p.25. Scullion,H.,Vaiman,V.,Collings,D.G.andThunnissen,M.,2016.Talent management.Employee Relations. Kane, G.C., Palmer, D., Phillips, A.N. and Kiron, D., 2017. Winning the digital war for talent.MIT Sloan Management Review,58(2), p.17. Maqueira JM, Bruque S, Uhrin Á. Talent management: two pathways to glory? Lessons from the sports arena. Employee Relations. 2019 Jan 7. Clarke, N. and Higgs, M., 2016. How strategic focus relates to the delivery of leadership training and development.Human Resource Management,55(4), pp.541-565. Cox, C.B., House, A., Lopez, A. and Pool, G.J., 2017. The Need for Conceptual Models of Technology in Training and Development: How Immersive Does Training Need to Be?.Industrial and Organizational Psychology,10(4), pp.696-701. Florea, N.V., Duica, A. and Duica, M.C., 2016. Using models and evaluation planning to improvecorporatetrainingactivityandtraineeperformance.ValahianJournalof Economic Studies,7(1), p.45. Akhigbe, T., Zolnourian, A. and Bulters, D., 2017. Mentoring models in neurosurgical training: Review of literature.Journal of Clinical Neuroscience,45, pp.40-43. Maheshwari,S.andVohra,V.,2018.Roleoftraininganddevelopmentpracticesin implementing change.International Journal of Learning and Change,10(2), pp.131- 162.