This article discusses the operational management practices in consultancy, focusing on total quality management. It explores the impact of operational management on quality performance, employee satisfaction, competitive advantage, financial performance, productivity, and customer relationship. The article also highlights the use of technology in inventory management, production management, and cost management. Additionally, it examines the relationship between operational management and other functions such as IT, production, marketing, and research & development. Expert insights on operational management practice in consultancy are provided.