Continuous quality improvement and development

TQM, six sigma and ISO 9000 1
TQM, SIX SIGMA AND ISO 9000
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TQM, six sigma and ISO 9000 2
TQM, SIX SIGMA AND ISO 9000
Introduction
This report is a comparative analogy of business improvement models, namely Total
Quality Management (TQM), Six Sigma, and ISO 9000.
TQM SIX SIGMA ISO 9000
Aims
The three models aim towards a better production process with more control, safe products,
and high efficiency.
Continuous quality
improvement and
development of open working
relationships.
Increment of profits To include quality
management within an
enterprise system.
Methods
The three models are applied to existing operations to identify and implement possible
improvements and then monitoring the results to evaluate whether the implemented solutions
achieve their intended outcomes (Chiarini and Vagnoni, 2014).
TQM is implemented through
upgrading existing policies
and procedures to realize high
standards of quality, engaging
every person or process to
work towards the
Six Sigma makes small scale
tweaks in systems to realize
positive results, more
customer satisfaction,
reduced defects, reduced
cycle time, reduced wastage,
ISO 9000 achieves its
objectives by subjecting
operations to a flexible set of
guiding rules and
requirements. It involves
regular audit checks for the