logo

Quality Management Report- Marriott hotel

13 Pages3498 Words174 Views
   

Added on  2019-12-28

Quality Management Report- Marriott hotel

   Added on 2019-12-28

ShareRelated Documents
QUALITY MANAGEMENT
Quality Management Report- Marriott hotel_1
Table of ContentsINTRODUCTION....................................................................................................................................................3TASK 1.....................................................................................................................................................................41.1 Definition of quality in terms of business.....................................................................................................41.2 Processes of inspection and assurance used in quality management............................................................41.3 Range of approaches.....................................................................................................................................51.4 Similarities and different between various methods.....................................................................................5TASK 2.....................................................................................................................................................................62.1 Discuss customer satisfaction.......................................................................................................................62.2 Continuous improvement in quality management........................................................................................72.3 Types of added value gains...........................................................................................................................72.4 Types of information made available to customer........................................................................................8TASK 3 ....................................................................................................................................................................83.1 Quality management is measured for Marriott hotel....................................................................................83.2 Benefit of user and non-user surveys in determining customer needs.........................................................93.3 Methods of consultation employed...............................................................................................................93.4 Value of complaint procedures and analyse how it can be used to improve quality..................................10TASK 4 ..................................................................................................................................................................10Covered in PPT.................................................................................................................................................10CONCLUSION......................................................................................................................................................10REFRENCES.........................................................................................................................................................11....................................................................................................................................................................13....................................................................................................................................................................13..................................................................................................................................................................13
Quality Management Report- Marriott hotel_2
INTRODUCTIONQuality refers to over all features and characteristics of products and services whichare provided by organizations to their customers. Every company needs to serve best qualityof goods in order to increase number of customer and earn more profit. On the other hand,managers try to control management for produce better quality of material and deliver themin market and improve consumer service (Pereira-Moliner and et.al, 2012). The presentreport is based on Marriott hotel which is a international hotel and offering luxuriousservices to their customers. The best quality is the key element for this hotel which improveits market image and sales as well. Leaders are needs to focused on continuous improvementin quality management and providing customer satisfaction. Further, communication andrecord keeping process help to them. TASK 11.1 Definition of quality in terms of business.Marriott hotel is earning profits by providing its goods and services to their customer.Approx 2 billion people enjoying the services which are offering by hotel. But hotel mustensures that quality of their services need to improve in order to attract more customer andincrease earning efficiency as well. Quality stands for all features and characteristics of goodsand services offering organizations. Its is the key factor which tends to improve competitionin international market. Companies have a capability to provide different types goodsser5vices with various features (Sharma, Lawrence and Lowe, 2010). All the servicesMarriott hotel are must be capable to use by customer and provide full satisfaction to them.Goods quality of products services are helpful for both entities as well people. Through thispeople able to get full satisfaction and companies can achieved desired goals and objectivesby increase their level of earning. 1.2 Processes of inspection and assurance used in quality management.Quality assurance refers to identifying the overall production process in order to getsatisfaction that process is able to maintain better quality in products ans services(Vanichchinchai and Igel, 2011). Marriott hotel needs to inspect and assure of qualitymanagement which consist various processes are as aligned below:
Quality Management Report- Marriott hotel_3
Quality control- Managers and leaders are responsible to monitor theproduction of products and services in order to ensures that quality of goodsable to meet standard quality or not (Harter and et.al, 2011). Members have tomonitor the work result and control management to comply wit the requiredlevel. Quality planning- Planning is the forecasting method which assist Marriotthotel in providing better quality product and services to their customer andgive proper satisfaction to them according to their needs and requirements. Quality assurance- It refers to continuous identification of production processfor improve quality management and make necessary changes if required.Managers must ensures that proper utilisation of resources for takingcorrective actions improve their working quality and increase their customersas well. Various types of strategies and plans are help to fulfil their desiredgoals and objectives (Papp, 2014). 1.3 Range of approaches.Total quality management approach help company to improve their performance andattain desired level of satisfaction by improve their service quality. Managers needs tocontinuously monitor the production process which support them in manage quality of goodsand services and increase numbers of customer as well. Staff members are needs to reduceerror and try increase their work efficiency (Sadikoglu and Zehir, 2010). Members ofMarriott hotel are used various types of approaches total quality management are as follows:Just in time- This approach plays a important role in distributing inventoryaccording to raw material and work in progress. Process execution automation- It is a key factor which maintain continuousroutine in entire function of organization. Statistical and management tool- It consist check list, diagrams and sheetswhich help company improve their service quality. Process improvement- Managers needs to improve their production processwhich assist them to improve service quality.
Quality Management Report- Marriott hotel_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
QUALITY MANAGEMENT INTRODUCTION 4 TASK 14
|11
|2861
|278

Quality Management Techniques in Marriott Hotel
|12
|3095
|104

Quality Management Assignment : Marriott hotel
|11
|2847
|1518

[PDF] Quality Management in Business Assignment
|15
|4627
|237

Quality Management in Rose and Crown hotel
|14
|4358
|578

Report on Aspect of Quality Management within the Hotel Industry
|19
|6702
|67