This report analyzes the importance of delivering customer value in the start-up industry, with a focus on Autotruff, a new start-up in the used car dealership sector. It examines the external business environment, competitor analysis, marketing mix, and communication mix to understand how Autotruff aims to provide the best automotive services and customized solutions to its customers. The report also highlights the significance of factors such as political, economic, social, technological, legal, and environmental in shaping Autotruff's business strategies. Overall, the report emphasizes the need for start-ups to prioritize customer value and brand building for long-term success.