Delivery and Post-Implementation Review

This report provides guidance on successful project management and optimization of the quality of large-scale global projects. It discusses the importance of risk management, thorough planning, conflict resolution, stakeholder management, and effective leadership. The report also explores the use of BIM in construction projects and the challenges associated with it. The Kingdom Tower construction project is used as a case study.

DELIVERY AND POST-
IMPLEMENTATION REVIEW

Executive Summary:
The successful building of the tower would be possible only with outstanding management of the
entire project with the use of state of the art tools and techniques. For effective project
management appropriate tools, tactics and strategies for the design management and delivery
processes in construction are required and to control key factors for ensuring that the client
receives the products matching their expectations. This report on the post implementation review
offers guidance of the project team on successful and effective handling and optimization of the
quality of large-scale global projects. Based on the complexity of the project is chosen to be
implemented by making use of building information modelling. The report discusses the
importance and role of appropriate assignment and management of risk, Thoughtful and
thorough planning for the work execution, conflict resolution, Holding team members for their
accountability and responsibilities of the project objectives and performance and Understanding
the cultural differences within the project and communicating with them accordingly. To
determine the factor of quality in the building project Construction Industry Council CIC has
created a standard that measures the key attributes that makes well design and construct high
performance building. With the use of Design Quality Indicator (DQI) standard method
developed by CIC the quality of the building project can be assessed. Project managers are
required to take various decisions amid their commitment with a project which may incorporate
choice on consideration or prohibition of a part in a project group, decision on project
budget/time and some more. In the Kingdom tower construction project the approach used for
the stakeholder identification is to divide them in internal and external stakeholders. The project
manager requires proper skills to deal with these conflicts and resolve them effectively so as to
encourage more productive work environment. For conducting procurement the project has
considered the BIM-based e-procurement approach. To eradicate the challenges and issues
arising as a result of BIM implementation the project manager should take necessary steps such
as education and training for the practitioners for gaining relevant expertise and knowledge
regarding the technology. As a project manager or leader it is essential to coordinate with the
virtual and multicultural teams by considering their difference in language skills, differences in
culture and time zones. To successfully operate in such culturally diverse project it is also
important to have solid understanding of different leadership theories.

Table of Contents
Executive Summary:....................................................................................................................................1
Introduction:...............................................................................................................................................1
Current state of the project:........................................................................................................................2
Issues related to the project quality............................................................................................................3
Effective leadership for project success.......................................................................................................3
Stakeholder management...........................................................................................................................4
Planning and conducting Procurement.......................................................................................................5
Risk associated with the project..................................................................................................................5
References:..................................................................................................................................................5
Introduction:
The construction and design process of The Kingdom Tower is a very complicated and difficult
project. Such type of projects requires qualified proficient project management for coordination
between the various teams effectively. The successful building of the tower would be possible

only with outstanding management of the entire project with the use of state of the art tools and
techniques. For effective project management appropriate tools, tactics and strategies for the
design management and delivery processes in construction are required and to control key
factors for ensuring that the client receives the products matching their expectations. Factors
such as increased satisfaction for the stakeholders and reduced operational costs are directly
related to the improved building quality. For Successful project delivery the implementation of
the management system should be applied so that the changes in the key factors such as
schedule, scope, budget, risk and resources for optimizing the quality and investment should be
controlled as required. This report on the post implementation review offers guidance of the
project team on successful and effective handling and optimization of the quality of large-scale
global projects.
In this document we would discuss some main functions related to project management:
Scope: This is are the boundaries of a project that are defined in terms of objectives and
resources. More aspects of scope should be identified to make the project better.
Time: This is the timeline set for the completion of the project that comprises of milestones,
deadlines and benchmarks.
Quality: It defines the process ability of satisfying the needs of completing a project that are
defined by the stakeholders (Abdel-Razek, 2012).
Cost: It is the funds or amount of money required for the successful completion of the project (Li
et al., 2014).
Scope of the report:
Keeping in mind the vast scope of the project the report would review the project management
activities and risk related to the implementation of Business Information Modelling BIM
Current state of the project:
The construction of The Kingdom Tower is a critical construction project as it would be the
world's tallest building that begin constructing in April 2013. Although aimed to be completed in
the 2018 the tower’s opening date has been pushed to 2020. The construction of the building
would require 80,000 tons of steel and 5.7 million square feet of concrete. The construction
project would cost a whopping $1.23 billion construction and is ready with 40 floors (Wright,
2015).
For a construction project value for money requires that it should be completed on time and
budget and the functionality should be of levels that can meet the needs determined and aspired.
To avoid unnecessary delays and cost in the project there is a requirement to invest early in the
planning, design and programming to help deliver a well-programmed project and meet and
value the users requirement throughout the lifetime at the same time would contribute to the

environment positively. Based on the complexity of the project is chosen to be implemented by
making use of building information modelling (Fadeyi, 2017)
Building Information Modeling BIM uses real-time, three-dimensional dynamic software of
building modelling for increasing productivity in the design and construction of building.
Through the process the Building information model produces, has all the essential data such as
building geometry, geographic information, spatial relationships and the properties and quantities
of building components. With the use of BIM the project's time and cost is saved to a great
extent and also increase overall productivity in the construction and delivery of the project and
decreases construction and design errors (Azhar. 2011).
For a successful project completion there are some factors that should be required to control,
such as:
 Thorough understanding of the scope and quality requirement of the project.
 Appropriate assignment and management of risk.
 Thoughtful and thorough planning for the work execution.
 Holding team members for their accountability and responsibilities of the project
objectives and performance.
 Understanding the cultural differences within the project and communicating with them
accordingly.
This factors would be discussed in depth in this report.
Issues related to the project quality
The major attribute of the building project is a good design that is derived from a creative and
complex process encompassing many elements, activities and other attributes. The project
manager should ensure the quality of the project that is the Tower should be met with high
standards. The project manager must use standard methods to ensure the quality is met as per
expectation of the client. To determine the factor of quality in the building project Construction
Industry Council CIC has created a standard that measures the key attributes that makes well
design and construct high performance building. With the use of Design Quality Indicator (DQI)
standard method developed by CIC the quality of the building project can be assessed in three
main areas: Functionality, Impact and Build Quality. Under functionality the quality,
arrangement and inter-relationships of space and the use of building is concerned. Impact is the
ability of the building to create a positive effect and sense of place on the environment as well as
local community. Build quality includes the structural ability and the robustness and integration
of system, fitting and finishes in short the engineering performance of the building. With the use
of DQI method the project management team would be able to evaluate the effect of the design
on the architecture of building (Abdel-Razek, 2012).
Effective leadership for project success
Project managers are required to take various decisions amid their commitment with a project
which may incorporate choice on consideration or prohibition of a part in a project group,
decision on project budget/time and some more. These decisions have a direct influence on the

project group, the project owner and project partners. Basic leadership aptitudes are in this way
critical to comprehend the decision technique, approach, and type to be connected in a particular
circumstance for accomplishing best outcomes. Group, Authoritarian and automated system are a
portion of the methodologies that might be utilized. A portion of the procedures and tools
incorporate decision tree, cost-benefit analysis, linear regression, simulation and so on. These
abilities empower a manager to choose the best option out of the accessible alternatives
(Hergunse, 2011)
There might be numerous progressions that might be required to be overseen by the manager
amid the project lifecycle. These progressions might be related with project necessities, project
assets, administrative arrangements, project environment, and others. Basic leadership is a huge
expertise that is fundamental for managing change, change execution, and fortification of the
changes. The manager must have what it takes to settle on decision on the progressions to be
acknowledged and the ones to be dismissed alongside the conclusion of the change technique to
be pursued. The managers should likewise be knowledgeable with the automated decision
making networks and tools. These automated systems include the venture information for
simpler basic leadership that might be connected in the procedures of client co-operations,
showcasing systems, project arranging, and numerous different project activities.
Communication is one of the key prerequisites for each project that will be successfully done
with the interior and exterior project partners. The expert manager must most likely apply the
basic leadership abilities amid the correspondence exercises that are done. For example, the
manager must most likely purpose the contentions and issues that are conveyed and examined
amid the project group meetings. These abilities must be joined with successful administration
and arrangement to deal with the inner assets, project customer, clients, and different partners
(Hills, Fox, Skitmore, Hon & Fong, 2008).
Stakeholder management
Stakeholder management is nothing but the essential identification, analysis and evaluate impact
of the stakeholders and the actions to effectively communicate with them (Usmani, 2019). The
process of stakeholder identification helps in understanding the numbers, position and impact of
stakeholder in unpredictable and invariably changing environment. Identifying stakeholders is a
process that is carried out consistently throughout the project life cycle with the documentation
of the relevant information about their independencies, interests, impact and influence on the
project success. In the Kingdom tower construction project the approach used for the stakeholder
identification is to divide them in internal and external stakeholders. Internal stakeholders are the
primary stakeholder that are the formal members of the project and have a control on resources
of the project. External stakeholders are the informal members and the secondary stakeholders of
the project having no direct control on the project resources. However, they possess the potential
to positively or negatively influence the project. The use of BIM in our construction project
enabled effective stakeholder management and communication (Schultz, 2013)
With the use of BIM the project team come up with the ideas and solutions for the issue before
they can have high impact on the project cost. The tool enabled the coordination and cooperation

of the entire project staff. Collaboration has extremely important place in the project success.
The collaborative efforts of the team is especially enhanced by the BIM. The engineer and
architect can easily test for their design ideas and analysis of energy. The construction manager
is able to provide sequencing, constructability, and engineering and value reports. BIM also
enabled 3D coordination between vendors and subcontractors during the early design stages.
With the help of BIM platform the owner can notice the design visually for its perfection and
looks. Overall with the use of BIM the collaboration of all the stakeholders of the project was
promoted.
Conflict Resolution:
Conflicts are inevitable in the project management. Since the Kingdom tower construction
project is an extremely large scale project it involves stakeholders and project management team
from around the world with different orientation and background that are working together for
the task. The conflicts can arise in the project due to difference in attitudes, values, needs,
perceptions, personalities, expectations and resources. The project manager requires proper skills
to deal with these conflicts and resolve them effectively so as to encourage more productive
work environment. There are many approaches for conflict resolution, based on the condition
and stakes involved in the conflict the project manager can take necessary approach towards
resolution. For example, compromising in win-win situation or forcing in a do or die situation
(Zhao, Feng, Pienaar & O’Brien, 2017)
Planning and conducting Procurement
For conducting procurement the project has considered the BIM-based e-procurement approach
which not only allows advance but also intelligent approaches to e-procurement system and
allows dynamic interaction of large interoperable networks (Aguiar Costa, & Grilo, 2015). The
information-based environment created in BIM enhances the knowledge and information
management and strengthens the automation of many operation tasks. With the use of E-
procurement strategic approaches and more accurate decision towards the procurement cycle is
supported and result in collaborative design and planning, integrated decision, document
automation, scenario analysis, contract management, process automation and performance
management. In the traditional procurement approach the exchange of CAD file are done but
each agent uses them to print and recreate them for their information models, which does not
allow reuse or integration of information neither contribute to the reduction in the construction
projects fragmentation, and hence does not allow construction productivity. Whereas BIM based
E-procurement allows for flow of information across application in a seamless way within the
procurement processes.
Risk associated with the project
Risk is subjected to every part of the project lifecycle, which should be treated adequately for
achieving objectives in an optimal way. Risk management is an approach to analyze, evaluate,
monitor and treat risk with a defined set of activities. When BIM is implemented in a

construction project it can bring various threats as there innovation can be involved in the project
at any time. Use of BIM has great impact on the level of risk at the same time it has opportunities
and threats emerging (Tomek & Matejka, 2014).
The construction industry falls under fragmented structure and introducing new technology such
as BIM can also be fragmented. The result of fragmentation can result in the issues that are
related to the collaboration and sharing of information between the different participants of
project. Even when all the project participants are aligned with the implementation of BIM, the
technological issues can pose negative impact on the effectiveness of collaboration and
information sharing. There are some other risk associated with the implementation of BIM such
as Data ownership, design check and liability for the input of data (Srimathi & Uma, 2017).
To eradicate the challenges and issues arising as a result of this implementation the project
manager should take necessary steps such as education and training for the practitioners for
gaining relevant expertise and knowledge regarding the technology. The potential users of BIM
should learn how technological issues can be addressed in this training and education program
along with data protection and information sharing skills.
Reflection on Global project management skills learnt
from the project
Global projects like the one discussed in this report require not only good strategies and
communication skills but also sound understanding of cultural diversity within the project. As a
project manager or leader it is essential to coordinate with the virtual and multicultural teams by
considering their difference in language skills, differences in culture and time zones. To
successfully operate in such culturally diverse project it is also important to have solid
understanding of different leadership theories. With the help of this theories, trusted relationship
can be developed with the team members and other stakeholders (Anantatmula & Thomas,
2008). Moreover, it is important to have sound knowledge of current technologies being used in
the project management domain. For working in global projects a professional should always
remain open to new challenges and learn new things. Training and coaching always aids into
knowledge and hence pursuing them in timely manner is required for the development of one's
own skills and expertise. To be a part of the successful project we must learn to build the
difference and solve conflicts. Again communication and collaboration with various team
members around the world highlights the importance of this skills. There should be an effective
communication strategy defined along with techniques, templates and rules to effectively
brainstorm and communicate over distance (Binder, 2009).

References:
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