Dental Assisting: Case Studies, Patient Files, Imprest Balance, and Patient Recall
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Added on  2023/06/13
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This article covers case studies on dental appointment scheduling, preparing patient files, imprest balance calculation, and patient recall. It also includes subject-specific information on dental assisting.
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Running head: DENTAL ASSISTING Dental Assisting Name of the Student: Name of the University: Author Note:
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1DENTAL ASSISTING Table of Contents Case Study 1....................................................................................................................................2 Question 1....................................................................................................................................2 Question 2....................................................................................................................................3 Question 3....................................................................................................................................3 Case Study 2....................................................................................................................................3 Case study 3.....................................................................................................................................4 Case study 4.....................................................................................................................................4 Case study 5.....................................................................................................................................5 Reference.........................................................................................................................................6
2DENTAL ASSISTING Case Study 1 Question 1 Mrs Kathy Hanson wants an appointment for 45 minutes for the restoration of the teeth 44 and 45. She has requested that she wants to leave by 2 PM. Thus after looking at the roster, it is better to accommodate and place her appointment with DrMatcalf and the timing will be 9:30 AM to 10:45 AM. This time is best for Mrs Kathy because DrMatcalfe has a long gap from 9:15 AM to 10:45 AM. This also satisfies her request of leaving within the 2:00 PM. Mr Walt Hunter is a new patient and has asked for an appointment for the purpose of consultation and discussion on the implants and bridge. He has clearly mentioned that he starts his work at 9:00 AM and his employer does not want to take a day off. The consultation process can hardly take 15 minutes’ time; thus his appointment is fixed with Dr Mahoney. The timing of the appointment fixed for Mr Walt is from 8:00 AM to 8:15 AM. Dr Mahoney is chosen for this appointment because he is the only doctor who is free from in the first part of the morning schedule and he can provide the consultation that Mr Walt is asking for. Mr Walt's appointment will be done within 8:15 AM, and thus can go to his office within 9:00 AM. Mrs Terri White was called into the surgery for the purpose of rescheduling her hygiene appointment and also for fluoride, polish and scaling appointment for which she was called. As because she is available any time, thus she can be called anytime as per the empty slot in the appointment schedule. Rebecca Hygienist has an empty appointment slot from 2:45 PM to 3:45 PM and this time is chosen due to the lengthy procedure of hygiene treatment.
3DENTAL ASSISTING Question 2 The appointment notification that will be provided to Mrs White via a text message to her phone number 0440445556. The text message will contain the following information: Mrs Terri White, due to the cancellation of the of the last week's appointment for hygiene, scale, polish and fluoride. Your appointment has been rescheduled with Rebecca (Hygienist) and the timing is from 2:45 PM to 3:45 PM. Kindly, arrive within the 2:40 PM for the check-up. Question 3 The best way to ensure that whether the patient has understood the information that I have provided regarding the appointment is through the confirmation via a phone call. All the three patients have provided their phone numbers and thus in order to convey to message properly and get the confirmation, a phone call be the best solution. It is important to note that Mrs Terri White was sent an SMS message in order to convey her appointment with Rebecca (Hygienist). Calling and confirming whether she has received the message and whether she is able to understand the message can be beneficial for me as well as the patients. Case Study 2 The process that I will be using for the purpose of preparing the patient files for the day’s appointment are as follows: It is important to note that in order to make the schedule editable later, I will use the personal computer to enter the time and schedule the appointments according to the availability of the time slots. According to the appointment book, there are 2 doctors and a single hygienist. DrMatcalfe has 12 appointments throughout the day along with the appointment
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4DENTAL ASSISTING of Mrs Kathy Hanson. Dr Mahoney also has 12 appointments including the appointment of Mr Walt Hunter. Rebecca is a hygienist who has 18 appointments along with the appointment of Mrs Terri White. To prepare the patient files for a day’s appointment, it is necessary to note that there are different kinds of patients like: patients that are new and are coming for appointment, the second type of patient are the one coming for surgery, and the third type of patient are the ones coming for an appointment with the hygienist. To prepare the files of the patients undergoing surgery will require: checking the pulse and the blood pressure, and making a list of all the previous dental records of the patient. The files of the new patients seeking appointments will require the sorting of the previous dental records if they have any, and check the dental radiographs if they have brought along with them. There may be old patient that has the second appointment with the doctor, such patients will bring with them earlier dental records and dental radiographs. Such records will be sorted based and checked in the patient file. The third type of patient are the ones that have comeforanappointmentwiththehygienist,thepatientfilewillcontain informationonperiocharting,dentalradiographandorthopaedic reports(American Dental Association 2018).
6DENTAL ASSISTING 31/3/2014 Mrs. Catherine Collins1fluoride treatment $35.0 0 $3.5 0 $38.5 0 $2,64 0.00 Case study 4 Statement showing calculation of Imprest Balance DateDescription Vouche rGST Postag e Stationar y Trave lMisc Balanc e 1/3/2014 Opening Balance $150.0 0 2/3/2014 Milk and biscuits $0.3 5$3.50 $146.1 5 5/3/2014Milk $0.2 0$1.80 $144.1 5 6/3/2014Stationery $1.2 0$10.80 $132.1 5 9/3/2014Stamp $6.0 0$54.00$72.15 12/3/201 4Taxi fare $2.7 0 $24.3 0$45.15 15/3/201 4 Milk and biscuits $1.0 0$9.00$44.15 15/3/201 4 Cash brought in $105.8 5 $150.0 0 Case study 5 Recalling the patients is an important part of the effective care delivery, appointment and follow-up of the dental patients. The patients are notified via the emails, text and messages so that the information can be effectively communicated to the patients. A proper and effective patient ID is maintained for the identifying old and the new patients. After an appointment is successfully fixed, the patients are provided with a 6 digits ID which is unique for every patient. This helps in follow up and also helps to segregate the dental information and data specific to a particular patient. Thus whenever a patient is recalled, it is done by cross-checking the patient
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7DENTAL ASSISTING information already present in the database and followed up with the patient through a call, message and email. The smart ID which is generated provides an appointment information and the timing is sent as a reminder via a text message. The patients that do not respond to the recall request are given a phone call manually and an appointment is set according to the ease of the patient and the doctor availability. The follow-up call is made to the patient only after getting a confirmation from the assigned doctor (Avant.org.au 2018).