Assist with Administration in Dental Practice - Desklib

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Running head: ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
Assist with the administration in dental practice
Name of the Student:
Name of the University:
Author Note:

1ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE

2ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
Case Study 1
Question 1
Kathy Hanson had requested an appointment which will last for about 45 minutes for the
purpose of restoration of the teeth numbered 44 and 45. Mrs Hanson has also made an additional
request that she wants to leave to 2 PM. After going through the roster, a decision was made to
fix an appointment with Dr Metcalf and the timing selected for the appointment is form 9:30 to
10:45 AM. The time is selected for Mrs Hanson because Dr Metcalfe is having a big gap from
the time from 9:15 to 10:45 AM. Thus, it can be seen that the timing satisfies Mrs Hanson's
request for leaving within the time 2:00 PM.
According to the previous medical records, Walt Hunter is found to be a new patient and he is
looking for an appointment so that he can discuss and consult regarding his bridge and implants.
He also stated that he begins his work from 9:00 AM and his employer does not want Mr Walt to
take his day off. Considering that the process of consultation will just take 15 minutes’ time and
for this reason, Mr Walt’s appointment is fixed with Dr Mahoney. The appointment timing is
fixed from 8 to 8:15 AM. Considering the roster, Dr Mahoney is the chosen because the in the
first part of the morning schedule Dr Mahoney is the only doctor that can provide the
consultation that Mr Walt is looking for. The meeting will be done within 8:15 AM and Mr Walt
will be able to visit his office within 9:00 AM.
For the purpose of rescheduling the hygiene appointment, Mrs Terri White was given a
call for her surgery. Mrs White was also called due to her scaling, polish and fluoride
appointment. After approaching her it has been found that she is available anytime and thus an

3ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
appointment was fixed with Rebecca Hygienist from the timing 2:24 to 3:45 PM and this time
slot were chosen due to the lengthy procedures associated with hygiene.
Question 2
Mrs White will be sent an appointment to her phone via a text message. The text message
will include the following information: Due to the cancellation of the previous appointment, the
appointment is rescheduled with hygienist Rebecca and the timing allocated for the meeting is
2:24 to 3:45 PM. Kindly arrive within the 2:40 PM for a check-up.
Question 3
A simple phone call is the best way to ensure that whatever information that I have
provided regarding the appointment is properly understood by the patient. Phone numbers are
already provided by each of the patients and thus a phone call is the best way to ensure that the
information is properly conveyed and understood by the patient. Mrs Terri White was conveyed
about the rescheduled appointment via a text message and thus calling her and confirming
whether she had received the same and is the best way.
Case study 2
The process which will be followed during the preparation of the patient files are as
follows:
 In order to make a schedule that will be editable and adjustable according to the
needs, it will be using a computer to make the schedules and the appointments
depending on the availability of the doctors and the hygienist.
 In order to prepare the file of the patient that is asking for a day's appointment, it
is important to note that there are different types of patients like patients that are

4ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
making appointments with the hygienist; the type of the patient that are coming
for the surgery and the patients that are making appointment for the first time.
 After going through the appointment book it is seen that there are one hygienist
and two dentists. Dr Mahoney has an appointment of Mr Walt Hunter along with
the 12 other appointments of the patients. Dr Metcalfe had the appointments of
Mrs Kathy Hanson and along with the appointments of 12 other patients. Rebecca
hygienist had an appointment with Mrs Terri White and along with it has 18
appointments with other patients.
 The file preparation of the patients that will undergo surgery requires: checking
the blood pressure and the pulse as well as making a dental record history of the
concerned patient. The new patients that are seeking new appointments need to
produce the previous dental records if they have any and it will be included in the
new patient file. There will also be patients that will be looking for the second
appointment and such patients will be directed to bring their previous dental
radiographs and dental records during the second visit. Such records will be
placed and included in the patient file. The other type of the patient will be the
one that will come for an appointment with the hygienist, such patients file will
contain the orthopaedic reports, dental radiograph reports, periodontal charting
(Ada.org 2018).
Case study 3
Dr Colin
Mahoney ABN: 123 234 345
Suite 2, 135
Help St. Provider #: 901345
Chatswood
NSW2067 Ph: [phone]

5ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
www.cmdebtist.com
Tax Invoice
Mrs Catherine
Collins
25 Cashier St.
Chatswood
NSW 2067
Date: 31/03/2018
Invoice #: 22335
Date Patient
Ite
m # Description Cost GST Paid
Balan
ce
10/3/2014
Mrs Catherine
Collins 1
Initial Oral
Examination
$95.0
0
$9.5
0
$104.
50
$104.
50
10/3/2014
Mrs Catherine
Collins 2 Bitewing radiographs
$50.0
0
$5.0
0
$55.0
0
$159.
50
17/3/2014
Mrs Catherine
Collins 34 DO GIC
$110.
00
$11.
00
$121.
00
$280.
50
17/3/2014
Mrs Catherine
Collins 35 MO GIC
$110.
00
$11.
00
$121.
00
$401.
50
24/3/2014
Mrs Catherine
Collins 26
MOD Amalgam
restoration
$150.
00
$15.
00
$165.
00
$566.
50
24/3/2014
Mrs Catherine
Collins 1 Electric toothbrush
$125.
00
$12.
50
$137.
50
$704.
00
31/3/2014
Mrs Catherine
Collins 11
21 Composite resin
MI restorations
$1,65
0.00
$165
.00
$1,81
5.00
$2,51
9.00
31/3/2014
Mrs Catherine
Collins 1 removal of plaque
$75.0
0
$7.5
0
$82.5
0
$2,60
1.50
31/3/2014
Mrs Catherine
Collins 1 fluoride treatment
$35.0
0
$3.5
0
$38.5
0
$2,64
0.00
Case study 4
Statement showing the calculation of Imprest Balance
Date Description
Vouche
r GST
Postag
e
Stationar
y
Trave
l Misc
Balanc
e
1/3/2014
Opening
Balance
$150.0
0
2/3/2014
Milk and
biscuits
$0.3
5 $3.50
$146.1
5
5/3/2014 Milk
$0.2
0 $1.80
$144.1
5
6/3/2014 Stationery
$1.2
0 $10.80
$132.1
5

6ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
9/3/2014 Stamp
$6.0
0 $54.00 $72.15
12/3/201
4 Taxi fare
$2.7
0
$24.3
0 $45.15
15/3/201
4
Milk and
biscuits
$1.0
0 $9.00 $44.15
15/3/201
4
Cash brought
in
$105.8
5
$150.0
0
Case study 5
In order to follow up the dental patients, make the appointments of the same and effective
care delivery are related to the patient recalling. For the purpose of notifying the patient's text
messages and the emails will be used to effectively communicate the same. To identify the new
and the old patients, an effective and proper ID is maintained. After the successful fixture of an
appointment, the patients will be allotted a six-digit ID code and this code will be unique for
every patient. This does help in the separation of one patent data from another patient and also
helps in follow up. Thus whenever there is need regarding calling a patient, it is done by
checking the patient information that is present in the database and then the patient is either
called via a text message, an email and also via phone call. After the successful registering of a
patient, a unique ID code is generated which is also conveyed to the patient via a text message.
The patients that are found to be not responding to the text messages are communicated directly
via the phone numbers provided by the patient. A follow-up call is made only after getting a
confirmation from the assigned doctor (Ahmadi-Javid, Jalali and Klassen 2017).

7ASSIST WITH ADMINISTRATION IN DENTAL PRACTICE
Reference
Ada.org, 2018. Dental Assistant. [online] Ada.org. Available at:
https://www.ada.org/en/education-careers/careers-in-dentistry/dental-team-careers/dental-
assistant [Accessed 20 Jun. 2018].
Ahmadi-Javid, A., Jalali, Z. and Klassen, K.J., 2017. Outpatient appointment systems in
healthcare: A review of optimization studies. European Journal of Operational Research,
258(1), pp.3-34.