Design and Development of Learning Programs: Cert III Business

This document outlines the design of a learning program for a Registered Training Organization (RTO), focusing on a Cert III in Business qualification. It details the training and assessment strategy, including units of competency, target learners, and required resources. The program covers various BSC XL units, each with specific learning activities, assessment methods, and time allocations. The assignment provides a comprehensive overview of the program's structure, including entry requirements, packaging rules, and delivery arrangements. It also includes a core skill indicator matrix, volume of learning determination, and assessment validation procedures. Furthermore, the document emphasizes the importance of quality assurance, document management, and version control within the RTO framework.

Running head: DESIGN LEARNING PROGRAMS
Design Learning Programs
Name of the Student:
Name of the University:
Authors Note:

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DESIGN LEARNING PROGRAMS
Contents
Introduction:....................................................................................................................................2
Part 1:...............................................................................................................................................2
Participation in simple spoken interactions at work:...................................................................2
Providing basic training on computer and accessories:.............................................................19
Developing key boarding skills by improving speed and accuracy:.........................................20
Part 2:.............................................................................................................................................20
Developing and improving computing skills:............................................................................20
Organizing business travel:........................................................................................................20
Application of basic communication skills:..............................................................................21
Management of personal stress in the workplace:.....................................................................21
Part 3:.............................................................................................................................................21
Part 4:.............................................................................................................................................25
Learning resources:....................................................................................................................25
Part 5:.............................................................................................................................................27
Conclusion:....................................................................................................................................30
References:....................................................................................................................................31

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DESIGN LEARNING PROGRAMS
Introduction:
A registered training organization (RTO) is an organization registered under state or federal
government in the country established with the objective of providing vocational and educational
training. Providing quality assured training is the responsibility of such training organizations. A
brief discussion on the operational management of an RTO is provided in this documents for the
benefit of the readers.
Part 1:
The learning program that the registered training organization (RTO) will provide is on the need
to have necessary knowledge and skills required to manage the workplace environment and
operate computers and other information technology at the workplace (Australia, 2017). The
importance of computing skills in today’s modern world is of immense importance. The training
and assessment strategy of the RTO is explained in brief below to provide an insight into the
training strategy of the organization (Anderson, 2016).
Participation in simple spoken interactions at work:
The program on participation in simple interactions at work is for individuals aged 18 years and
above. Requirements of reading, writing and numeracy is essential for the course. The
assessment in the program shall be conducted and completed as per the principles of the
assessment. The training program has been designed and developed after considering the
workplace health and safety requirements. The entire training program has been segregated into
six standard parts, these are mapping assessment matrix, planning assessment, determination of
assessment requirements, developing practical activity and determination of unit competency
(Bird, 2018).

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DESIGN LEARNING PROGRAMS
Select Cert III in Business for this assessment.
Training and Assessment Strategy (Full Qualification)
RTO name: TRAINING AT RTO
Course
duration:
JULY, 2019 TO JUNE, 2020
Code and
title:
BSC 9075 CERT III IN BUSINESS ADMINISTRATION AND
COMMUNICATION
Purpose of
program:
Training individuals and budding entrepreneurs to administer
business efficiently. Developing communication skills of the
participants is also an important objective of the program.
Packaging
rules:
Units in total = 9 units.
Core units = 6 units.
Elective units = 3 units.
There are 6 elective units out of which the participants are
free to choose 3 units.
Recent
changes to
the training
package
Completion of each module would be succeeded by tests and
the passing marks must be obtained by the participants in
order to progress to the next module. No release would be
given from a unit until unless the competency is established
by earning a passing grade in the unit.

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DESIGN LEARNING PROGRAMS
Entry
requiremen
ts or
prerequisit
es:
18 years or above age with at least a Bachelor’s degree in
Business administration.
Pathways
(if
applicable):
Not applicable
Regulations
, licensing
and
registration
requiremen
ts:
RTO monitoring authority of Government of Australia.
Units of
competency
:
Code Title Core/Elective
BSC XL
101
PRE-REQUISITE SKILLS
NEEDED TO START A NEW
BUSINESS
CORE
BSC XL
102
ADMINISTRATION OF A
NEW AND SMALL
BUSINESS
CORE
BSC XL
103
COMMUNICATION SKILLS
DEVELOPMENT FOR
BUSINESS MANAGEMENT
CORE

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DESIGN LEARNING PROGRAMS
BSC XL
104
TEST 1 CORE
BSC XL
105
PRACTICAL SCENARIO
TESTING
CORE
BSC XL
106
SKILLS DEVELOPMENT TO
ADMINISTER A
STRUGGLING MEDIUM
SIZED BUSINESS
CORE
BSC XL
107
IT MDL ELECTIVE
BSC XL
108
PRACTICAL SCENARIO
TESTING
ELECTIVE
BSC XL
109
SKILLS DEVELOPMENT TO
ADMINISTER A
STRUGGLING LARGE
BUSINESS
ELECTIVE
BSC XL
110
MARKETING AND
ADVERTISEMENT MDL
ELECTIVE
BSC XL
111
PRACTICAL SCENARIO
TESTING
ELECTIVE

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DESIGN LEARNING PROGRAMS
BSC XL
112
TRAINING ON ADVANCED
COMMUNICATION SKILL
DEVELOPMENT
ELECTIVE
Target
learners:
Individuals and budding business administrators.
Characteris
tics of
target
learners:
i. Individuals and budding entrepreneurs.
ii. Individuals must be aged between 18 years and 60 years.
iii. No work experience is necessary.
iv. Knowledge in English language is a pre-requisite.
Required
facilities
and
equipment:
Business equipment, machineries, computers, micro
phone, large screens and others.
Support
services
available:
I. In case of any query 12 hours a day telephone services
are available for support and help.
II. Recording of classes are provided to the participants.
III. Flexible exam scheduling.
IV. Allowing increase font size of study materials.
V. Teleconferencing learning facility.
Reasonable
adjustment
options:
In case any trainee finds it difficult to understand something
then they are free to contact the trainers even after the end
of the course.
Learning
resources:
Study materials and recordings will be provided

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DESIGN LEARNING PROGRAMS
Delivery
and
assessment
arrangemen
ts:
Segm
ent Unit code Unit name
Time
allocation
(e.g. Days,
hours, weeks,
months)
1. BSC XL
101
PRE-REQUISITE
SKILLS NEEDED TO
START A NEW
BUSINESS
8 WEEKS
2. BSC XL
102
ADMINISTRATION
OF A NEW AND
SMALL BUSINESS
6 WEEKS
3. BSC XL
103
COMMUNICATION
SKILLS
DEVELOPMENT FOR
BUSINESS
MANAGEMENT
4 WEEKS
4. BSC XL
104
TEST 1 5 WEEKS
5. BSC XL
105
PRACTICAL
SCENARIO TESTING
8 WEEKS

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DESIGN LEARNING PROGRAMS
6. BSC XL
106
SKILLS
DEVELOPMENT TO
ADMINISTER A
STRUGGLING
MEDIUM SIZED
BUSINESS
12 WEEKS
7. BSC XL
107
IT MDL 3 WEEKS
8. BSC XL
108
PRACTICAL
SCENARIO TESTING
8 WEEKS
9. BSC XL
109
SKILLS
DEVELOPMENT TO
ADMINISTER A
STRUGGLING LARGE
BUSINESS
3 WEEKS
10. BSC XL
110
MARKETING AND
ADVERTISEMENT
MDL
6 WEEKS
11. BSC XL
111
PRACTICAL
SCENARIO TESTING
6 weeks

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DESIGN LEARNING PROGRAMS
12. BSC XL
112
TRAINING ON
ADVANCED
COMMUNICATION
SKILL
DEVELOPMENT
2 weeks
Delivery
mode:
Physical delivery of study materials and recordings
Delivery
venue
details:
At the place of training
Assessment
methods:
Periodic testing
Assessment
tools:
Examiner allocating marks
Evidence
gathering
techniques:
Key codes
A Basic knowledge of business administration
B Basic understanding of business scenarios
C Communicate according to the situation
D Ability to read and understand financial statements
E Advance knowledge of communication
F Ability to use modern day equipment including
computers and other advanced devices

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DESIGN LEARNING PROGRAMS
Unit code Unit title A B C D E F
BSC XL 101 PRE-REQUISITE SKILLS
NEEDED TO START A
NEW BUSINESS
X X
BSC XL 102 ADMINISTRATION OF A
NEW AND SMALL
BUSINESS
X X
BSC XL 103 COMMUNICATION
SKILLS DEVELOPMENT
FOR BUSINESS
MANAGEMENT
X X X X
BSC XL 104 TEST 1 X X X
BSC XL 105 PRACTICAL SCENARIO
TESTING
X X X
BSC XL 106 SKILLS DEVELOPMENT
TO ADMINISTER A
STRUGGLING MEDIUM
SIZED BUSINESS
X X X
BSC XL 107 IT MDL X X
BSC XL 108 PRACTICAL SCENARIO
TESTING
X X

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DESIGN LEARNING PROGRAMS
BSC XL 109 SKILLS DEVELOPMENT
TO ADMINISTER A
STRUGGLING LARGE
BUSINESS
X X
BSC XL 110 MARKETING AND
ADVERTISEMENT MDL
X
BSC XL 111 PRACTICAL SCENARIO
TESTING
X X X
BSC XL 112 TRAINING ON
ADVANCED
COMMUNICATION
SKILL DEVELOPMENT
X X X
Delivery
and
assessment
staff:
Unit code Staff name
Train
Asse
BSC XL 101 PAUL ALTER X
BSC XL 102 DAVID WILLIAMS X
BSC XL 103 IAN SUREX X
BSC XL 104 ROGER ATKINSON X
BSC XL 105 LENON CORK X
BSC XL 106 IAN SUREX X
BSC XL 107 VIDYAPATI SETU X