Design Learning Programs for Business Administration and Communication

This document provides insights into the training and assessment strategy of registered training organizations (RTOs) for business administration and communication. It covers the learning program, target learners, delivery and assessment arrangements, and more.

Running head: DESIGN LEARNING PROGRAMS
Design Learning Programs
Name of the Student:
Name of the University:
Authors Note:

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DESIGN LEARNING PROGRAMS
Contents
Introduction:....................................................................................................................................2
Part 1:...............................................................................................................................................2
Participation in simple spoken interactions at work:...................................................................2
Providing basic training on computer and accessories:.............................................................19
Developing key boarding skills by improving speed and accuracy:.........................................20
Part 2:.............................................................................................................................................20
Developing and improving computing skills:............................................................................20
Organizing business travel:........................................................................................................20
Application of basic communication skills:..............................................................................21
Management of personal stress in the workplace:.....................................................................21
Part 3:.............................................................................................................................................21
Part 4:.............................................................................................................................................25
Learning resources:....................................................................................................................25
Part 5:.............................................................................................................................................27
Conclusion:....................................................................................................................................30
References:....................................................................................................................................31

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DESIGN LEARNING PROGRAMS
Introduction:
A registered training organization (RTO) is an organization registered under state or federal
government in the country established with the objective of providing vocational and educational
training. Providing quality assured training is the responsibility of such training organizations. A
brief discussion on the operational management of an RTO is provided in this documents for the
benefit of the readers.
Part 1:
The learning program that the registered training organization (RTO) will provide is on the need
to have necessary knowledge and skills required to manage the workplace environment and
operate computers and other information technology at the workplace (Australia, 2017). The
importance of computing skills in today’s modern world is of immense importance. The training
and assessment strategy of the RTO is explained in brief below to provide an insight into the
training strategy of the organization (Anderson, 2016).
Participation in simple spoken interactions at work:
The program on participation in simple interactions at work is for individuals aged 18 years and
above. Requirements of reading, writing and numeracy is essential for the course. The
assessment in the program shall be conducted and completed as per the principles of the
assessment. The training program has been designed and developed after considering the
workplace health and safety requirements. The entire training program has been segregated into
six standard parts, these are mapping assessment matrix, planning assessment, determination of
assessment requirements, developing practical activity and determination of unit competency
(Bird, 2018).

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DESIGN LEARNING PROGRAMS
Select Cert III in Business for this assessment.
Training and Assessment Strategy (Full Qualification)
RTO name: TRAINING AT RTO
Course
duration:
JULY, 2019 TO JUNE, 2020
Code and
title:
BSC 9075 CERT III IN BUSINESS ADMINISTRATION AND
COMMUNICATION
Purpose of
program:
Training individuals and budding entrepreneurs to administer
business efficiently. Developing communication skills of the
participants is also an important objective of the program.
Packaging
rules:
Units in total = 9 units.
Core units = 6 units.
Elective units = 3 units.
There are 6 elective units out of which the participants are
free to choose 3 units.
Recent
changes to
the training
package
Completion of each module would be succeeded by tests and
the passing marks must be obtained by the participants in
order to progress to the next module. No release would be
given from a unit until unless the competency is established
by earning a passing grade in the unit.

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DESIGN LEARNING PROGRAMS
Entry
requiremen
ts or
prerequisit
es:
18 years or above age with at least a Bachelor’s degree in
Business administration.
Pathways
(if
applicable):
Not applicable
Regulations
, licensing
and
registration
requiremen
ts:
RTO monitoring authority of Government of Australia.
Units of
competency
:
Code Title Core/Elective
BSC XL
101
PRE-REQUISITE SKILLS
NEEDED TO START A NEW
BUSINESS
CORE
BSC XL
102
ADMINISTRATION OF A
NEW AND SMALL
BUSINESS
CORE
BSC XL
103
COMMUNICATION SKILLS
DEVELOPMENT FOR
BUSINESS MANAGEMENT
CORE

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DESIGN LEARNING PROGRAMS
BSC XL
104
TEST 1 CORE
BSC XL
105
PRACTICAL SCENARIO
TESTING
CORE
BSC XL
106
SKILLS DEVELOPMENT TO
ADMINISTER A
STRUGGLING MEDIUM
SIZED BUSINESS
CORE
BSC XL
107
IT MDL ELECTIVE
BSC XL
108
PRACTICAL SCENARIO
TESTING
ELECTIVE
BSC XL
109
SKILLS DEVELOPMENT TO
ADMINISTER A
STRUGGLING LARGE
BUSINESS
ELECTIVE
BSC XL
110
MARKETING AND
ADVERTISEMENT MDL
ELECTIVE
BSC XL
111
PRACTICAL SCENARIO
TESTING
ELECTIVE

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DESIGN LEARNING PROGRAMS
BSC XL
112
TRAINING ON ADVANCED
COMMUNICATION SKILL
DEVELOPMENT
ELECTIVE
Target
learners:
Individuals and budding business administrators.
Characteris
tics of
target
learners:
i. Individuals and budding entrepreneurs.
ii. Individuals must be aged between 18 years and 60 years.
iii. No work experience is necessary.
iv. Knowledge in English language is a pre-requisite.
Required
facilities
and
equipment:
Business equipment, machineries, computers, micro
phone, large screens and others.
Support
services
available:
I. In case of any query 12 hours a day telephone services
are available for support and help.
II. Recording of classes are provided to the participants.
III. Flexible exam scheduling.
IV. Allowing increase font size of study materials.
V. Teleconferencing learning facility.
Reasonable
adjustment
options:
In case any trainee finds it difficult to understand something
then they are free to contact the trainers even after the end
of the course.
Learning
resources:
Study materials and recordings will be provided

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DESIGN LEARNING PROGRAMS
Delivery
and
assessment
arrangemen
ts:
Segm
ent Unit code Unit name
Time
allocation
(e.g. Days,
hours, weeks,
months)
1. BSC XL
101
PRE-REQUISITE
SKILLS NEEDED TO
START A NEW
BUSINESS
8 WEEKS
2. BSC XL
102
ADMINISTRATION
OF A NEW AND
SMALL BUSINESS
6 WEEKS
3. BSC XL
103
COMMUNICATION
SKILLS
DEVELOPMENT FOR
BUSINESS
MANAGEMENT
4 WEEKS
4. BSC XL
104
TEST 1 5 WEEKS
5. BSC XL
105
PRACTICAL
SCENARIO TESTING
8 WEEKS

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DESIGN LEARNING PROGRAMS
6. BSC XL
106
SKILLS
DEVELOPMENT TO
ADMINISTER A
STRUGGLING
MEDIUM SIZED
BUSINESS
12 WEEKS
7. BSC XL
107
IT MDL 3 WEEKS
8. BSC XL
108
PRACTICAL
SCENARIO TESTING
8 WEEKS
9. BSC XL
109
SKILLS
DEVELOPMENT TO
ADMINISTER A
STRUGGLING LARGE
BUSINESS
3 WEEKS
10. BSC XL
110
MARKETING AND
ADVERTISEMENT
MDL
6 WEEKS
11. BSC XL
111
PRACTICAL
SCENARIO TESTING
6 weeks

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DESIGN LEARNING PROGRAMS
12. BSC XL
112
TRAINING ON
ADVANCED
COMMUNICATION
SKILL
DEVELOPMENT
2 weeks
Delivery
mode:
Physical delivery of study materials and recordings
Delivery
venue
details:
At the place of training
Assessment
methods:
Periodic testing
Assessment
tools:
Examiner allocating marks
Evidence
gathering
techniques:
Key codes
A Basic knowledge of business administration
B Basic understanding of business scenarios
C Communicate according to the situation
D Ability to read and understand financial statements
E Advance knowledge of communication
F Ability to use modern day equipment including
computers and other advanced devices

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DESIGN LEARNING PROGRAMS
Unit code Unit title A B C D E F
BSC XL 101 PRE-REQUISITE SKILLS
NEEDED TO START A
NEW BUSINESS
X X
BSC XL 102 ADMINISTRATION OF A
NEW AND SMALL
BUSINESS
X X
BSC XL 103 COMMUNICATION
SKILLS DEVELOPMENT
FOR BUSINESS
MANAGEMENT
X X X X
BSC XL 104 TEST 1 X X X
BSC XL 105 PRACTICAL SCENARIO
TESTING
X X X
BSC XL 106 SKILLS DEVELOPMENT
TO ADMINISTER A
STRUGGLING MEDIUM
SIZED BUSINESS
X X X
BSC XL 107 IT MDL X X
BSC XL 108 PRACTICAL SCENARIO
TESTING
X X

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DESIGN LEARNING PROGRAMS
BSC XL 109 SKILLS DEVELOPMENT
TO ADMINISTER A
STRUGGLING LARGE
BUSINESS
X X
BSC XL 110 MARKETING AND
ADVERTISEMENT MDL
X
BSC XL 111 PRACTICAL SCENARIO
TESTING
X X X
BSC XL 112 TRAINING ON
ADVANCED
COMMUNICATION
SKILL DEVELOPMENT
X X X
Delivery
and
assessment
staff:
Unit code Staff name
Train
Asse
BSC XL 101 PAUL ALTER X
BSC XL 102 DAVID WILLIAMS X
BSC XL 103 IAN SUREX X
BSC XL 104 ROGER ATKINSON X
BSC XL 105 LENON CORK X
BSC XL 106 IAN SUREX X
BSC XL 107 VIDYAPATI SETU X

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DESIGN LEARNING PROGRAMS
BSC XL 108 DAMIEN MARTIN X
BSC XL 109 JACKY RIDDENCORF X
BSC XL 110 LENON CORK X
BSC XL 111 PAUL ALTER X
BSC XL 112 DAVID WILLIAMS
BSC XL 101 IAN SUREX X
BSC XL 102 ROGER ATKINSON X
BSC TEST 01 LENON CORK X
BSC TEST 02 IAN SUREX X
BSC TEST 03 VIDYAPATI SETU X
BSC TEST 04 DAMIEN MARTIN X
BSC TEST 05 PAUL ALTER X
BSC TEST 06 MODULE 13 (1/1) X
BSC TEST 07 PAUL ALTER X
BSC TEST 08 DAVID WILLIAMS X

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DESIGN LEARNING PROGRAMS
BSC TEST 09 IAN SUREX X
BSC TEST 10 ROGER ATKINSON X
BSC TEST 11 LENON CORK X
Assessment
Validation:
Proper assessment of trainees after each module.
Transition
requiremen
ts:
Testing the developments in the trainees.
Quality
assurance
policy
Continuous quality testing.
Document
formatting
procedures
After completion of each module the documents are
formatted.
Document
filing
procedures
Documents of the participants are filed after each module to
record their progress.
Document
storage
procedures
Documents are stored both in soft copy and in hard copy.
Version
control
procedures
With each new update the old versions are modified.

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DESIGN LEARNING PROGRAMS
Date
approved:
On the date of approval of application.
Proposed Volume of Learning Determination
Learning Hours
Course code and
title:
CERT III IN BUSINESS
Learning activities Time allocation
(hours)
Justification
BSC XL 101 12 hours The most basic things
should not take too
much time.
BSC XL 102 48 hours Administration skill
development of new
and small business
expected to take
significant time but not
too long also.
BSC XL 103 96 hours It’s one of the most
advanced course and

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DESIGN LEARNING PROGRAMS
will take time.
BSC XL 104 12 hours Test takes less time
BSC XL 105 120 hours To assess the
development of
trainees
BSC XL 106 144 hours Important skill
development would
take significant amount
of time.
BSC XL 107 12 HOURS TEST DESIGN IS
SIMPLE
BSC XL 108 36 HOURS PRACTICAL SCENRIO
ASSESSMENT
WOULD REQUIRE
TESTING THE
REACTIOSN OF THE
TRAINEES TO
SPECIFIC
SITUATIONS.
BSC XL 109 168 HOURS MOST IMPORTANT

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DESIGN LEARNING PROGRAMS
PART OF THE
OVERALL TRAINING
EXPECTED TO TAKE
MAXIMUM TIME.
BSC XL 110 12 HOURS REALTIVELY EASIER
TASK TO DO.
BSC XL 111 48 HOURS EXPECTED TO TAKE
LONGER TO RECORD
THE REACTIONS OF
THE TRAINEES TO
DIFFERENT
SCENARIOS TO
ASSESS THEIR
PROGRESS.
BSC XL 112 48 HOURS COMMUNICATIOON
DEVELOPMENT
WOULD TAKE TIME.
756 HOURS Total learning activity
hours
Record of code and title based on interview:

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DESIGN LEARNING PROGRAMS
Qualification code Title of qualification
003 Cert III in Business
Training package containing chosen qualifications:
Training package code Training package title
003/19 Cert III in Business with special emphasis on
business administration and communication
Does the proposed volume of learning comply with Australian Qualification Framework (AQF)?
Yes, the proposed volume of learning complies with the requirements of AQF as the framework
has been developed keeping in mind the rules and regulations developed for RTOs by AQF.
Assessment Hours
Unit code and title Assessment tasks Hours of assessment
BSC XL 101
BSC XL 102
PRE-REQUISITE
SKILLS NEEDED TO
START A NEW
BUSINESS
12
ADMINISTRATION OF
A NEW AND SMALL
BUSINESS
48
BSC XL 103 COMMUNICATION 96

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DESIGN LEARNING PROGRAMS
BSC XL 104
BSC XL 105
BSC XL 106
SKILLS
DEVELOPMENT FOR
BUSINESS
MANAGEMENT
TEST 1 12
PRACTICAL
SCENARIO TESTING
120
SKILLS
DEVELOPMENT TO
ADMINISTER A
STRUGGLING
MEDIUM SIZED
BUSINESS
144
BSC XL 107
BSC XL 108
BSC XL 109
BSC XL 110
IT MDL 12
PRACTICAL
SCENARIO TESTING
36
SKILLS
DEVELOPMENT TO
ADMINISTER A
STRUGGLING LARGE
BUSINESS
168
MARKETING AND
ADVERTISEMENT
MDL
12
BSC XL 111 PRACTICAL
SCENARIO TESTING
48

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DESIGN LEARNING PROGRAMS
BSC XL 112
TRAINING ON
ADVANCED
COMMUNICATION
SKILL DEVELOPMENT
48
BSC TEST 01
BSC TEST 02
BSC TEST 03
BSC TEST 04
Test 12
Test 12
Test 12
Test 12
BSC TEST 05
BSC TEST 06
BSC TEST 07
BSC TEST 08
Test 12
Test 12
Test 12
Test 12
BSC TEST 09 Test 12
Test 12
Test 12
Test 12
BSC TEST 10 Test 12
Test 12

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DESIGN LEARNING PROGRAMS
Total assessment
activity hours
924
Volume of Learning
Total learning activity hours: 756
Total assessment activity hours: 168
Proposed Volume of Learning in hours:
(total learning activity hours + total assessment activity
hours):
924
AQF Volume of Learning in hours:
(refer to
https://www.asqa.gov.au/standards/chapter-4/clauses-1.1-
1.4-and-2.2#what-clauses-1-1-to-1-4-and-2-2-mean-for-
your-rto)
870
Difference between Proposed Volume of Learning
and AQF Volume of Learning:
54
Does this course have a compliant Volume of
Learning?
☐ Yes ☐ No
Part 2
Core Skill Indicator Matrix
Provide a performance rating for each Core Skill

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DESIGN LEARNING PROGRAMS
Unit
Code
Learnin
g Reading Writing Oral
Comm. Numeracy
1
BSC XL
101 3 2 3 2 5
2
BSC XL
102 1 2 2 1 4
3
BSC XL
103 1 1 1 2 5
4
BSC XL
104 1 1 1 1 6
5
BSC XL
105 1 2 2 1 4
6
BSC XL
106 ½ ½ 1 1 2
7
BSC XL
107 1 1 1 2 5
8
BSC XL
108 1 1 2 2 4
9 BSC XL
109
1 1 1 3 4

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DESIGN LEARNING PROGRAMS
1
0
BSC XL
110 2 2 3 3 10
1
1
BSC XL
111 1 1 1 2 5
1
2
BSC XL
112 1 2 2 3 4
Maximum
Core Skill
Level*
14.5 16.5 20.0 23.0 58.0
It is expected that the completion of above program will enable the trainees to communicate
effectively at the work place. The training design of the RTO outlined briefly here clearly shows
that it is in line with the standard requirements of training programs set up by the Government in
the country. The RTOs in the country are expected to comply with the minimum standards that
the government has set for these organizations. In this case it is clear that the above program is in
line with the standard requirements of RTO training programs (Bird, 2018).
The government of Australia has mentioned that the ordinary communication skills at workplace
must adhere to the following elements and performance criterions.

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DESIGN LEARNING PROGRAMS
Further the foundation skills must also be as per the government regulations in respect of such
courses offered by the RTOs. The government has specifically asked the RTOs to ensure that
essential foundation skills must be given preference over and above ordinary skills. The
foundation skills must be in line with the following table as outlined by the government.
However, there are number of aspects that are missing in the official website of Australian
government as per the as minimum requirements for the efficient completion of the above
training is concerned (Managing the training enterprise: high-quality, cost-effective employee
training in organizations, 2016). A brief discussion on the same is provided below.
Simple communication at the workplace requires at a minimum the workers and employees of
the workplace to have basic knowledge about each other thus, firstly, it is important to conduct a
brief introduction between the workers and employees at the workplace. Introduction between
the employees and workers at the workplace will help the employees and workers to
communicate with each other. Thus, the training program must start with introduction session,

24
DESIGN LEARNING PROGRAMS
the employees and workers must know how to introduce one another (O'Donovan, Clough and
Petch, 2017).
After the introduction session it would become much easier for the workers to communicate with
each other at the workplace. Understanding about the workplace environment is extremely
crucial to the overall communication. Thus, the training program shall specifically ensure that
the program has invested specific amount of time to teach the trainees about the steps to be
followed to assess the environment at the workplace. The government regulations are silent on
these subtle nuances which will have extremely important role in the overall development and
growth of the trainees at the workplace (Organizations join forces on workforce development,
2018).
Providing basic training on computer and accessories:
The rules and regulations provided in the official website of Australian government in respect of
training programs by the RTOs have provided standard aspects of the training program.
However, the crucial elements have not been mentioned, these include the following:
Firstly, those who have decided to undergo such training must have the means to practice the
learning sessions otherwise it is extremely difficult to keep in mind the trainings. Thus, the
trainees must practice the sessions taught at the time of training while they are at home or during
their leisure time. Often the training program starts directly from the basic knowledge about
computers instead of familiarizing the trainees with the hardware of computer and its
accessories. For the trainees it would be huge learning cure to first have basic knowledge about
computer and its accessories (Organizations team up on technical training, 2017).

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DESIGN LEARNING PROGRAMS
Developing key boarding skills by improving speed and accuracy:
The most important part not discussed or mentioned in the government regulations is the
importance of having basic typing skills for the trainees to ace the program. The trainees who
possess good typing skills will find it easier to successfully develop key boarding skills. The
speed and accuracy will be significantly better for those possessing typing skills as compared to
those without such skills (Relevant development, 2018).
Part 2:
The following units have not provided specific foundation tables. Considering the requirements
of performance criterions in the following units, brief discussion on the levels of learning,
reading, writing and other essential skills required for these units are provided below.
Developing and improving computing skills:
In order to improve the computing skills firstly, the individuals must have necessary knowledge
about handling the computers and other associated accessories. Ability to read the instructions in
electronic form, knowledge of handling internet and other communication devices is key to the
successful development and improvement of computing skills. Thus, the foundation skills in this
respect will help the trainees to successfully complete the training program without any
difficulty.
Organizing business travel:
The individuals who are interested to undergo the organization business travel training program
must have the understanding about the business first. Understanding the business and its nature
completely is key to the success of an individual organizing business travel. The knowledge
about the business and its nature will help an individual to correctly plan the business travel.

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DESIGN LEARNING PROGRAMS
Thus, the foundation skills is all about knowing the business and its characteristics to plan the
business travel and tours accordingly (Smith and Smith, 2017).
Application of basic communication skills:
The importance of basic communication skills often neglected by the business executives.
However, it is important to have basic communication skills and knowledge as the same plays an
important part in resolving number of issues faced by the business organizations. The basic
communication skills help the managers to manage the organizations properly. The ability is key
in segregating the roles and responsibilities between different employees and workers. The
foundation skills that are required most in application of basic communication skills include the
ability to listen to the needs and requirements of different stakeholders at the workplace.
Management of personal stress in the workplace:
Managing personal stress at the workplace at the minimum requires the person responsible for
management of personal stress to be calm and composed. Ability of staying calm and composed
under extreme pressure and difficult situation is key to the management of personal stress in the
workplace. The most important skill required for managing personal stress at the work place is
human emotion thus, the managers responsible to manage the workplace stress must know how
to deal with human emotions as the workers and employees at the workplace are humans at the
end of the day. This is a fact which often organization tends to forget that there is basic
difference between dealing with human beings and machines.
Part 3:
Risk Control Plan

27
DESIGN LEARNING PROGRAMS
Risk description Risk rating
Location of
the risk
Risk treatment
Person
responsible
1
INABILITY TO
CORRECTLY
PROVIDE BASIC
KNOWLEDGE
AND SKILLS
REQUIRED FOR
ADMINISTRATI
ON OF
BUSINESS
INEFFECTIVNE
SS OF THE
TRAINING
PROGRAM
SKILL AND
TRAINING
PROGRAM
ENSURING
THAT THE
RISK IS
ELIMINATED
COMPLETELY
BY
DEVELOPING
AN
EXTENSIVE
TRAINING
PLAN
THE
TRAINERS
AND
EMPLOYEE
S

28
DESIGN LEARNING PROGRAMS
2
Difficulties in
achieving speed
and accuracy in
keyboarding skills
THE LACK OF
EMPHASIS IN
TRAINING
PROGRAM ON
DEVELOPING
KEYBOARDING
SKILLS FROM
THE
BEGINNING
AT THE
INITIAL
LEVEL OF
THE
TRAINING
PROGRAM
MAKING IT
MAQNDATOR
Y FOR THE
TRAINEES TO
LEARN HOW
TO TYPE
WOULD HELP
IN THIS
REGARD.
THE
TRAINERS
AND
ASSOCIATE
S.

29
DESIGN LEARNING PROGRAMS
3
Inability to
understand the
entity and its
environment at the
beginning.
PLANNING
BUSINESS
TRAVEL WILL
NOT BE
CORRECT
UNTIL UNLESS
ONE HAS THE
KNWOLEDGE
ABOUT THE
ENTITY AND
ITS NATURE &
ENVIRONMENT
. THUS, THE
CHNACES ARE
HIGHER IN
SUCH CASE TO
DEVELOP
INEFFECTIVE
TRAINING
PROGRAM FOR
THE BUSINESS.
THE
BUSINESS
PROGRAM
CRETAION
DOCUMEN
T.
CONDUCTING
A PROPER
VERIFICATIO
N ABOUT THE
ENTITY AND
ITS
ENVIRONMEN
T TO
UNDERSTAND
THE NATURE
OF ITS
TRANSACTIO
NS WILL BE
HELPFUL IN
DEALING
WITH THIS
RISK.
THE
MANAGER
OF THE
BUSINESS.

30
DESIGN LEARNING PROGRAMS
Part 4:
Learning resources:
Simple spoken interactions at the workplace:
The importance of communication at the workplace is huge in conveying the goals and
objectives of an organization. The diagram below is a sarcastic way of expressing the importance
of effective yet simple communication.
There are number of advantages as well as certain disadvantages of simple and verbal
communication but proper and effective teaching will help an organization to get rid of the
disadvantages completely.

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DESIGN LEARNING PROGRAMS
It is important that the training program gives equal opportunity and platform to the participants
while conducting training. The simple communication skills as already mentioned at the
beginning require the trainees to first know each other. Thus, introduction session is key to the
overall effectiveness of the program.
Basic knowledge to operate computers at the workplace:
The diagram below shows the important elements to be addressed in the training program to train
the participants on basic knowledge to operate computers at the workplace.
Thus, firstly, it is important to have clear and precise knowledge about the hardware and
software. This will help the trainees to operate computers at the first place which is absolutely
essential before one can finally proceed further to learn more about computing. Also as can be
seen from the above image that the modern computing is also about communicating skills and
knowledge hence, training the participants about use of information and communication using
internet and social networking sites is crucial to the training program.
Selection of 1 unit of competency from your training and assessment strategy from part 1:
Unit code Unit title

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DESIGN LEARNING PROGRAMS
010 MODULE 2
Rationale of the content relevance and quality:
The above unit is to train the budding entrepreneurs to administer and run small and new
businesses successfully. Importance of understanding the role of management to manage each
and every single resources to make optimum utilization of these resources is taught in this
module. In addition the importance of clear and concise communication to the successful
administration of a business is also taught in this module. Completion of the module would
enable the successful trainees to manage and administer small and new businesses successfully.
Relevant details of a selected unit:
Module 2 firstly assesses the thought process of the participants. This is a way of getting to know
about the ideas that these participants have in mind to assess whether they innovative mind
require to start a new business. Once the ideas are evaluated and assessed the participants are
taught about the importance of understanding the important aspects to be considered for
establishing and managing successful businesses. They are also taught about the importance of
communication with the various stakeholders of businesses to achieve the desired success from
businesses. Finally the module is completed if the participants are successfully pass the test to
prove their competency in the module.

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DESIGN LEARNING PROGRAMS
Part 5:
Unit of Competency
being reviewed:
Basic knowledge about
computers and computing
Name of
Reviewer 1:
Student’s name
Review date: 13th October, 2019 Name of
Reviewer 2:
Student’s name

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DESIGN LEARNING PROGRAMS
Discussion item
Yes/
No
You must justify your decision for each
discussion item.
Structure and Delivery
1. Was the selected unit appropriate
for the purpose of the program?
Yes The unit needs necessary training to use
computers for discharging their
responsibilities
2. Is the proposed delivery mode
and arrangements appropriate for
the target learners?
Yes Considering the target learners understand
the importance of knowing how to use
computers and computing devices, the
postposed delivery and arrangement modes
have been selected.
3. Were all regulations, licensing
and registration requirements that
were applicable for the selected
unit addressed?
Yes All regulations of RTO have been followed.
4. Were there any changes to the
relevant training package in the
past 12 months? If so, how were
the changes applied to the
learning program?
Yes The changes were made to improve the
effectiveness of the training program.

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DESIGN LEARNING PROGRAMS
5. Is the course duration suitable for
the selected units, mode of
delivery, and volume of learning?
Yes /
No
Yes but it could be better.
Evidence Gathering Techniques
6. Is there a suitable range of
evidence gathering techniques to
determine whether the learner has
both the skills and knowledge to
perform the job to a satisfactory
level? Why or why not?
Yes Conducting tests after completion of each
module would help in gathering evidence.
7. Do you believe the assessment
methods and tools will be
sufficient and adequate, to
determine whether a learner has
the knowledge and skills, to work
competently within your
organisation?
No The current methods must be changed in
order to be effective.

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DESIGN LEARNING PROGRAMS
Support Services
8. Is the minimum LLN
performance rating suitable for
this learning program?
Yes The minimum requirement is suitable.
Risk Control Plan
9. Does the risk control plan identify
all possible issues or problems
that may arise during the learning
program?
No A detailed risk control plan is needed to
identify each and every single problem and
issue in the risk control plan which is not the
case at present.
Learning Resource
10. Is the developed learning resource
relevant to the specified unit of
competency?
Yes The training program has been developed in
accordance with the requirements of specific
unit.
11. Is the developed learning resource
of a high quality?
No There is lot of room for improvement.
12.Is the developed learning
resource relevant to the
specified unit of
competency?
Yes Yes, the learning resource has been
developed keeping in mind the objective of
the course.
13.Is the developed learning
resource of a high quality?
Yes Yes, it is high quality but continuous up-
gradation is essential to maintain the quality
of learning resource.

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Discuss and agree on areas of improvement to enhance the quality
of the learning program
The importance of continuous up-gradation of training module to improve the quality of
training is essential to ensure that the trainees are getting up-to-dated knowledge on various
aspects of business administration. With the continuous innovation and development of
modern technology it is important to train the new and budding entrepreneurs to use these
technologies effectively to administer and mange business activities better. This is something
which must be incorporated into the training module and up-dated on a continuous basis
during the course of the training.
Record adjustments that were made to the learning program
below
Inclusion of modern day communication devices as a training program to help the trainees to
deal with these devices effectively to manage and administer small and medium sized businesses.
Conclusion:
Taking into consideration the discussion above it is clear that the training programs of RTOs are
must not only be in accordance with the standard requirements and guidelines of the government
of Australia but in addition the training programs should have all the necessary elements and
resources required to make these effective and useful for the trainees.

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Managing the training enterprise: high-quality, cost-effective employee training in organizations.
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