Design Thinking Process and Agile Methodology in Information Systems Development

Information Systems Development Methodologies
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Introduction
Design thinking involves the use of the designers’ sensibilities and methods to match
the customers’ needs and requirements with what’s technologically practical and what viable
business strategies can convert into customers’ value and market opportunities. Design
thinking is an effective and a good systematic approach to problems solving. There are five
main phases or stages followed for successful design thinking process. In this paper, we shall
discuss the five phases and how we used them in development of our new product which is
an automatic ordering system which helps to solve the many problems of the manual
ordering system in companies and businesses. These five main phases are understanding the
human needs (empathize phase), reframing of the problem, the creation of ideas through
brainstorming, the prototyping phase, and testing before releasing the product in the market.

An overview of the five main phases of the design thinking process
 Understanding the human needs (the empathize phase). This phase involves doing
some research to understand your customers and their demands well for you to
develop a product or service which will meet the demands and the requirements of
the customers.
 Reframing of the problem. This phrase involves redefining the problem to see how it
negatively affects the people (customers) and how the new product or service will
help to solve that particular problem.
 The phase of creation of many ideas through brainstorming. This phase calls for the
team members to come up with some important ideas to incorporate into the project,
and these ideas will make the design of the new product or service much easier.

 The prototyping phase. This phase involves coming up with the prototype
which is the proposed solution (new product or service) and observing how
it works and sharing with customers to see its working for them to make
suggestions of any necessary modifications.
 The testing phase. This is the final phase of the design thinking process and
involves testing the new product or service to observe its performance in
the market and making the final adjustments or refinements if need be.