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This article is a personal reflection on the experience of designing, hosting, and planning training events for a hotel industry. It covers the critical evaluation of the training session, the role of team members, and personal skills developed after completion of the training events. The Gibbs reflective model is used to describe the personal experience. The subject is TLH 255 Assessment 2 and the course name is not mentioned. The article is relevant to students and professionals in the hotel industry.

Assessments 2

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Reflection of designing, hosting and planing the training events ........................................1
Critically evaluate about well in training session and what factors should be improved in
future training events .............................................................................................................2
The personal refection of role and contribution of team member in training events............3
Explanation of group worked together and what type of team member in my group............3
Personal skills developed after completion of the training events.........................................4
For describing my personal experience the Gibbs reflective model is taken into consideration:
................................................................................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
Reflection refers to writing in which require analytic and critical thought, use of
testimony with the help of example of self experience, make clear arguments with the use of
theoretical literature. The reflection shows about what individual perform more deeply and to
learn from its experiences. It can be helpful to self analysis and better understand a specific topic
so that candidate easily enhance different skills. The report will cover the discussion about
reflection of entire training and skill that will be helpful in future. Moreover, role of whole team
in training session as well as skill that have acquired from training session.
MAIN BODY
Reflection of designing, hosting and planing the training events
The training is an important for organisational success and improve the organisational
efficiency so that organisation covert its weakness into strength. In initially,I had prepared
budget of training session and discussed with finance team to approve my training cost. I had
designed my training session to improve the star-hotels as they were facing service delivery, un-
professionalism and inefficiency. I had planned to present my training session through E-
learning (webinars ) that helped me to display my session to staffs who perform the tasks in
different places of hotels. I had fixed my training goals such as improve the operational
efficiency of the respective hotel, enhance the effective communication between guests and
employees and develop the professionalism in hotel's staffs. I had preferred whose employees or
staffs who not performed the tasks effectively in order to serve the best service to the guests. I
had planned my training effective in which I played a game with my team to attract the
employees towards training. I had tried to interact with team members so that I easily
communicate and understand the point of view of my team members. I had designed my training
in which I asked basic question to any one of the employees and tried to make team discussion.
I had organised my training where as offered some gifts and rewards that helped me to enhance
the focusing of the employees in entire training. I had planned my training event whereas
assigned test and quiz to improve the professionalism of hostel industry. I designed the training
events in which I assigned difficult situation to team members to solve the problems in different
ways as it helped to enhance the problems solving skill. I tried to help throughout the training
session as it provides digital books of hotel management and study materials to my whole team
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members. I had divided my whole team in different groups according to their role in hotel
industry and asked the question that match to their professions. In last, I had tried to asked
feedback of entire training events as how training can be helpful in job skill and what skill staffs
develop after the training.
Critically evaluate about well in training session and what factors should be improved in future
training events
The effective training is necessary to conveying the information and improve the skill in
employees. The training always help to gain more and more information and well elements of
working professional as I had well experience with my past training events. There were good
experience in my whole training that will mention below.
Making Learning Fun: The effective training events depend on fun learning as I had
well experience in my training session with conveys the presentation in entertaining way that
help me improved the training event. I had experienced with my training to use fun, laugh and
enjoyable in whole training. Without entertaining in presentation lead to dullness among
employees or staffs.
Use Attractive: I used attractive material with well packaged in entire training events that
help me to experience well. The attractive material is a play crucial role in increasing the focus
of employees as it is a powerful tool to easily transfer the good impression in employees.
Encourage Participation: I tried to enhance the encouragement among employees as i
used incentive rewards and gifts for employees. Encouraged employees always try to freely
speak with trainer and mangers and enhance the self value of employees
Build Self esteem: I had well experience with training as I tried to enhance the self
esteem in whole training. I tried to communicate with whole member and divided team into
different group that created healthy environment among whole team.
The effective training events help eliminate the basics doubts and weakness that faced in past
training events. I gained different factors that will be helpful in my future that will mention
below.
Align the goals: I had faced challenges in entire presentation as I not focused on align the
the goal of employees and organisation. I tried to focus on only one side objective that I felt after
completing the session. The employees always require of self developments goal that help to the
employees in future tasks.
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Effective planing: I had failed to prepare the effective planing for training events as I was
lacking in managing all tasks of training. Effective planing will help me to organize the whole
perform on time and engage the employees in training session.
Budgets: I had failed in estimation of training event as I effectively communicated with
finance mangers. The budgets is an important elements of the training as it provide the direction
to trainer to organise the training according to the budgets.
The personal refection of role and contribution of team member in training events
Highly focus: The effective training require high focus of employees and long
consistence of employees. The staffs of stars-hotels were well focused in entire training session
as it improved the quality training and developments.
Cooperative: The cooperative environment in training event lead to effective training
session and encourage to the trainer to perform the task. The employees of receptive hotel were
more cooperative as they communicated and took the part of all assignments of the training
event.
Punctual: The punctuality is the most essential elements of training session as trainer
generally face difficulty to make punctual to all employees due to online training. The stars-
hotel's employees were attained whole meet with punctuality as that made more effective
training.
Willingness: The effective require the willingness to gain something and update the
existing skills. All mangers and employees of star-hotels willing to enhance the existing skill
and knowledge so that they can easily handle the difficulty condition and solves the guest's
grievance.
Morale value: The morale value of Star-hotel's employees is always high as they want to
improve the operational activity so that they can achieve the organisational objective. The morale
value of employees contribute towards effective training and accomplished the actual motive of
training.
Explanation of group worked together and what type of team member in my group
During the training periods me and my team members have enjoyed the session as, we all
were enjoying the task that presentation that we have prepared. In our presentation, we identified
that the coordination between group members was one of the major problems. It created a
difficulty in managing one another in performing key tasks and functions related to the
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presentation. We also identified that communication was also a key problem which was creating
a difficulty in order to exchange the information. Our team was using formal mode of
communication but due to misunderstanding and barriers of communication we faced major
difficulties. The time management was also one of the key problems for our whole team and the
challenging task was to complete the presentation on time. In order to manage time with more
effectiveness and in a well defined manner, we created schedule for each and every activity. Our
team was also lacking in decision making which increased chances of creating major obstacles
and hurdles. In order to make crucial decisions related to our team we consulted each other at
several times. Lack of professional leadership was one of the key issues in related our
presentation development. In order to increase chances of responsible leadership, we adopted
democratic leadership style. This style helped our group to make crucial decisions by increasing
team participation. Professional knowledge of information and communications technology was
also one of the key issues which was faced by us in making a perfect presentation. In order to
gain knowledge of information and technology we took assistance of online IT related and
presentation making videos. In future we will be keeping an eye on team management and
development to complete projects in a crucial manner. The team members of my group were
Sergei Lebedev who was handling the Information Collection & Analysis, there was Anna Maria
Indzhova who was handling the Case Study analysis & Selection for Role Play, there was Silviya
Hristova who was handling the Case Study analysis & Selection for Role Play and lastly Georgi
Kostadinov - Conducting the Role Play Session. The thought behind giving the roles to each
person in the team is according to their talent and the ability of them. As each person can handle
the work and knows what they were doing. This allows to communicate properly and the work
was divided properly which increased our efficiency and through which we were able to
complete the tasks in the given period of time.
Personal skills developed after completion of the training events
Communication: The communication is the most important part of the organisation as it
help to maintain the harmony among employees. I have developed the soft communication that
are necessary for hotel industry to speak guest and other staffs members. I can easily convey the
message to other without any doubt and confusion. The soft communication skill is a tool that
help communicating with clearly and effectively with others, to set expectations and to
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collaboration on the projects. In order to develop the soft communication in me I need to start
reading journals and practice daily talking politely and. I can develop this skills and practice
daily on my speech theory which will help me in the future aspects.
Decision making: In hotel industry, top level mangers have to make crucial decision to
operate the business in dynamic environments. I have learned the decision making skill that
enhance my confidence while performing the task in my profession. I can easily analysis the
external factor that may impact on company's business and make decision according to the
external factors. In order to develop the decision making skills in me in need to start reading the
documents that will help me in making my own decisions. For this firstly I need start need to
make small decisions of my own and than slowly start taking bigger decisions of my personal
and professional life. This will help me in my future aspects and help developing the personality
growth.
Motivation: The organisational growth depend on how company motivate the employees
to accomplish the organisational goal. I have learned the motivation skill that help to identify the
internal desire of employees and motivate the employees to performance the particular task to
accomplish the personal goal. I have motivated the employees through financial incentive so that
they perform with their best efforts. In order to develop the motivation skill in me, I need to
focus on me firstly. I need to prioritize the work. Through tracking my progress on daily basis I
can see my progress which will give me a motivation to go on and developing my personality
and do the work.
Understand the human behaviours: In hotel industry, The top level manger have to
understand the human behaviours so that they provide the whole amenities according to the
requirements of the consumers. I have developed understanding skill of human activeness that
help to serve to the requirements of consumers. In order to develop the understanding the human
behaviour, I need to focus on listening to other and keep observing their behaviour. Trying to be
more emphatic towards which will allows them to be comfortable with me. Through which I can
able to understand the human behaviour nature of the other person. This will allow me to
increase my personality development which will help me in my future.
Use effective Information: After completion of training, I have enhanced informative
skill in which I have used effective symbols, chart, graphs and sigh in my presentation as it
shows the clear picture of information without misinterpretation.
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Professionalism: The training enhanced my professionalism level as it provide the study
material that help me to solve the different issue while preforming a job. I have used
professionalization tool help me to tackle the difficulty situation. In order to develop the
professionalism in my personality. I need to start reading journal and book regarding the
professionalism skill which will allow me to success in future professional life.
Teamwork and collaboration: The organisation can convert the difficulty into easiest
with help of team work. I have learned about how to balance the whole team and align the path
all members so that they preform the job in respective manner in order to archive the
organisational goal. I order to develop the skill of team and collaboration I need to start working
in team and working on my team skills
Leadership: Strong leadership have ability to handle entire team, delegate the
responsibilities and take feedback from the employees. I have learned a effective leadership skill
that help me to solve the problems in creative ways and tried to provide solo path to entire team.
In order to develop the leadership skill in me, I need to start taking in charge of duties in my
academic and professional career. Trying to be a good leader which will take their team together
in order to complete the task. By doing I will able to develop the leadership skill in my
personality.
For describing my personal experience the Gibbs reflective model is taken into consideration:
Gibbs reflective model:
This model is the famous reflection model that includes six stages in it. It can support me
as the team member to reflect upon my experience which I have gathered from doing interactive
training sessions at the Star hotel. The following points explain the six stages of Gibbs reflective
model:
Descriptive:
The training session in which I participated was the initiative lead by Star hotels so that
we can develop effective managerial skills and knowledge in order to satisfy the demands of our
customers in most appropriate manner. In this, we were told about what are the major problems
which negatively impact the performance of this hotel. The problems that was find out was
inefficiency , unprofessionalism as well as poor service delivery. In addition to this, the session
was interactive as it allowed me to also gain insight about the necessary solutions that can be
undertaken in solving the above identified problems. I also developed critical skills when
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engaging into the simulation and role playing problem in which I played the role as Front desk
executive. After doing this, I recognised that I have gained skills about how to professionally
respond to the queries of customer. Furthermore, I have also improved professional skills such as
communication skills and interpersonal skills , customer service skill and problem solving skills.
Feelings:
After attending the training session, my feelings are positive and I am feeling much more
confident as I have gathered relevant skills and knowledge about my job role as a Front desk
executive. Before this session I was unable to interact with the customers in proper manner due
to my low skills and knowledge. My fellow group members have also gained positive feelings
after talking into participation in immersive training session as they have improved skills for
talking to customers in more professional manner. However, when I was into this training
session my communication skills as well as customer service skills was not that good. As the
consequence, I was feeling less confident when interacting with my group members especially
during the role play activities that was played on this session. I also gained positive experience
as I have got to know that I possess great problem solving skills which allowed to solve the
complex issues.
Evaluation:
After attending training session, I have gained both the positive as well as negative
experience. When it comes to positive experience, I have known that I have good problem
solving skills that enabled me to give proper solutions to the issues raised during the training
session. In addition to this, I have also gained necessary information about what are the current
issues the Star hotel is facing and what can be the possible solutions. I have also improved my
knowledge about my job role as front desk executive by gaining information about its duties.
However, I have also faced the bad experience due to my lack of communication and
interpersonal skills. This also negatively impacted my performance level as I was unable to make
better relations with my team mates. Due to the fear of communicating effectively I was not able
to ask questions to my trainers. I have evaluated that the simulation and role play activities was
the best part which supported me to effectively improve customer service skills by engaging in
real life scenario.
Analysis:
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I have analysed from my training session is that the role play activities was the immersive
as well as interactive which allowed to gain information about how to communicate more
professional to the customers as well as how to solve their problems in most appropriate manner.
The other things that gone well was that I was able to improve my interpersonal as well as
communication skills. This will further assist me to hold higher positions in my future
professional career. The things that does not go well was due to my low confidence level. The
main reason for this was my lack of communication skills as I was unable to interact properly
with my fellow team members. So through this training session I have analysed that
communication skills are imperative when it comes in communicating with customers in the
most effective manner.
Conclusion:
I have concluded from the above situation that I have learned about the issues that
resulted in the low satisfaction level of customers. I have also gathered some strategies that can
be implemented with an objective of increasing the positive experience of customer with the
hotel. In addition to this, I have also learned about my job responsibilities as a Front desk
executive in the more detailed manner which will enable me to do my job with best efficiency.
Moreover, I also concluded that development of necessary skills such as Communication skills,
interpersonal as well as customer service skills will be crucial for me as it can benefit to hold
higher positions in best manner. I have realised the experience of mine could become a lot better
if I communicated with my team members in the best possible manner. For the future, I will
develop my communication skills in the effective manner so that I can manage a positive
conversations with my future group members.
Action plan:
After participating in training session, I have realised that I was not well in holding
smooth conversations with my team members as well as with my trainers. So in order to not
repeat the same mistake I will give more time in improving my communication skills by
engaging with more and more customers on daily basis. In addition this, I will also improve my
interpersonal skills by understanding the feelings of customer and give them proper solutions to
their problems. Moreover, for developing my customer service skills to further extent I will
attend into more training sessions which focuses on building this type of skills. Hence, the
development of these skills will allow me gain promotions in my professional career.
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CONCLUSION
The above stated report concludes that training is very important for an organisational
development and growth as well. It has been concluded that the view point of employees should
be effective and result oriented so that all team members can follow that path into problem
solving manner. The regular training is necessary for organisation as it provide the upgrade skill
and gain the new skill in order to enhance the operational actives. The training motivate the
employees to perform the task with team as it enhance willingness to respect to each other. The
effective training require innovative and creative ways to convey the whole information in
limited time.
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