Training Event Proposal for Front Desk Employees: Personal Reflection Essay

Personal Reflection Essay

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Different stages of training event proposal..................................................................................3
Things which went well and the areas for improvement.............................................................4
Role as group member.................................................................................................................5
Group working together...............................................................................................................6
Acquired skills.............................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
Books and Journals......................................................................................................................9
Online...........................................................................................................................................9

INTRODUCTION
Many roles of the employees working at the front desk jobs are required to have
knowledge in the specified areas. This leads to conducting training and development
activities to take out the best performance of the employees and increasing the
efficiency of business. This report deals with the process of training plan for the front
desk employees and the experience of group members during each stage of the event
planning.
MAIN BODY
Different stages of training event proposal
Front desk employees are required to creating a high level program for its staff
members which will help them provide better support to the guests and attain more
customer satisfaction. The focus of the training is to help the employee understand their
roles and responsibilities in a much better way to support the customers as well as the
customers with disabilities. The training session will include the use of some practical
scenarios and some exercises which will help them attain a global mindset and bring
the positive change within the organisation. Main aim of training event is to increase the
awareness in employees about the behaviour of customers. It will help them develop
some practical skills and strategies to work more effectively (Little,and et.al., 2017). I
planned the training event starting with the creation of a team with all the best members.
Then we discussed and established the budget of the complete process. We eliminated
the factors which are not very important and are expensive for the company too.
We required some resources such as using the board room, some laptops and
the feedbacks of employee to have a good understand about what all they are willing to
learn and improve. We approached the most experienced employees of the company to
train the employees. Once the number of people addressing the employees were
confirmed, we then created specific date and time for each of the training session. We