Hospitality and Tourism Service Management Report 2022

Running head: MANAGEMENT
Hospitality and Tourism Service Management
Name of the student
Name of the university
Author Note:

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MANAGEMENT
Table of Contents
Introduction............................................................................................................................3
Service Consumed..................................................................................................................3
Quality of Service..................................................................................................................3
Service Processes Involved....................................................................................................4
Figure No 1: Service Flow Process in Hospital.....................................................................4
Fail Points...............................................................................................................................5
Process Time..........................................................................................................................5
Activity Time.........................................................................................................................5
Conclusion..............................................................................................................................5
Service Blueprint of the Hospital...............................................................................................6
References..................................................................................................................................7

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MANAGEMENT
Introduction
The following report has been based on the determination of the service offered by
The Royal Melbourne Hospital and the different elements involved with the service offering
of the hospital management (thermh.org.au 2019). The report discusses a personal experience
of the hospital visit and describes the different aspects related with the service of the hospital.
Service Consumed
Last week I have visited the hospital for my regular check up in the hospital and came
through the new and transformed service offering by the management of the Hospital. There
were a number of new transformations in the hospital. I went there to undergo my regular
health check-up which involved tests involving blood test, respiratory check-up, medicine
check-up, heart check-up and some other check-up involving my own body. The services
were provided after a certain period of time as there was a long cue with a least number of
doctors serving the people. The hospital was clean and hygienic, however, there were
instances where it was seen that the waste disposal system of the hospital was not updated
and the management used the traditional process to dispose of the waste.
Quality of Service
The quality of the service has been exceptional from the part of the hospital. It has
been seen that the management of the hospital has taken care of each and every services in a
specialized manner to ensure the success of the business. The quality of the service has been
exceptional from the part of the doctors and the staffs of the organization. Their friendly
behaviour is surely an asset for the management of The Royal Melbourne Hospital. The
service provided by the management has overall satisfied me and I was quite surprised by the
sudden transformation of the internal management process.