PATA Case Study Analysis for Healthcare Operations Management

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HME712: HEALTHCARE OPERATIONS
Topic: PATA Case Study Analysis
PATA Case study:

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Introduction
Health care operations management is very vital for any facility to
function effectively and efficiently. It involves taking control of the costs
as well as balancing between the undertakings of healthcare delivery on
time against the quality of care offered. The case includes the in-depth
examination of the situation in Massachusetts General Hospital (MGH), in
the Pre-Admission Testing Area (PATA) while giving out solutions to the
existing challenges.
The explanation for issues theoretically
Firstly, the PATA case study is all about the challenges that stand
next to the operating systems of the hospital. Best quality service
achievement to the patients involved the use of long waiting times so that
it gets achieved. Another big challenge that PATA was facing includes the
considerable workload on the surgeons. The patient's flow was very high
in the hospital day in day out, leading to the encounter of delays in
treatment services for the patients. The hospital staff had to work on
overtime basis which led to a new strategic challenge that the
management was not used to all these aiming to compensate the
increasing flow of the patients. The registered nurses and medical
doctors worked while upset because they had been salaried to work from
7 am to 5 pm, but they were now working until 7 or 8 pm.
The analysis of the issues outlined in the study finds that the system
delays led to the long waiting time for the clients. Pressure for all these
failures got piled to the surgeons who later had to show differences on the
referral of patients to PATA. The delays originated from the lab reports,
slow admission process, pre and peri-operative delays in the hospital. All
these were the primary causes of the patient flow challenges and
disparities.