Developing a Wellness Program for Tim Hortons Inc.

This document provides a comprehensive guide on developing a wellness program for Tim Hortons Inc. It covers the need for wellness programs, identifies gaps in organizational, task, and personal levels, and discusses the content to be covered. It also includes training design and delivery methods, training objectives, learning principles, and evaluation tools for content and delivery methods.

Develop A
Wellness Program

Table of Contents
Background......................................................................................................................................3
Need Analysis..................................................................................................................................3
Explanation of need to offer a wellness program...................................................................3
What gap has been identified including three categories of organizational, task and person?4
Content.............................................................................................................................................5
Why should this initiative be adopted into your organization?..............................................5
Develop the content that you will be covering in this program.............................................6
Present your content in an outline format which identifies the topics to be covered.............6
Training design and delivery...........................................................................................................7
Create two training objectives for this program.....................................................................7
Apply three training methods to deliver this program............................................................8
Describe two learning principles that you will integrate into the program as you are delivering
to adult learners......................................................................................................................8
Evaluation........................................................................................................................................9
Recommend evaluation tools for content as well as delivery methods..................................9
Suggest three ways that program will be sustained and continue to drive employee
engagement.............................................................................................................................9
References......................................................................................................................................11

Background
In context of this report, it is based on Tim Hortons Inc. which is known as a fast food
restaurant chain having a specialisation in doughnuts and coffee products. It can be consider as
one of the largest quick service restaurant in Canada. It was founded by Tim Horton and Ron
Joyce in the years around 1964, almost 55 years ago. It serves its product in various nations
including Canada, Bahrain, Ireland, Oman, Saudi Arabia and many more. The vision of this
company is to be quality in leader in everything they do. They have a mission to deliver superior
quality of services to communities and guests, leadership, innovation & partnership.
Business strategy of given organisation is to make itself a major player in coffee market
in Canada and grab market share with the help of establishing 3500 stores. They applied a
technique of tie up with Wendy's starting joint in order to make effective entry in market of
United states. However, they adopt another strategy to expand their business by signed a contract
with another firm named Cold Stone Creamery through which they can sell products of other
organisations by their outlets.
Organisational culture of given organisation is based on the concept of 'Always Fresh'
that consist focus on several factors like Hockey, Male, Home, Canadian, Multiculturalism. It
includes the concept of following Canadian patriotism, multiculturalism and make guests felling
homely while visiting at their stores.
Need Analysis
Explanation of need to offer a wellness program
Wellness programs in an organisation is essential to maintain health of employees. It help
the staff members to improve their overall health conditions. Wellness programs include number
of activities such as weight loss competitions, physical exercises, managing stress, smoking
cease programs and so on. However, being a restaurant, it is important for Tim Hortons Inc to
develop some wellness programs for their staff members for overall growth and development of
organisation (Von Solms and Von Solms, 2016). It should be a part of benefit package offer by
company. Wellness program in organisations provide incentives, tools, support as well as
strategies which can be adapted for maintain healthy behaviours of employees. Need for offering
such programs are discussed below:

Enhance health behaviour: The core objective of wellness program is to improve health
behaviour of individuals. Respective organisation should implement wellness program to
maintain the health behaviours of their work force. Healthy behaviour of employees will lead to
a healthy organisation.
Reduce health risks: Wellness programs help individuals to stay healthy and manage
their stress levels (Stark, 2018). In organisations like Tim Hortons Inc. such programs must be
implemented in order to make their staff healthy so that they could perform better an effectively.
Improve Productivity: Wellness programs focus on improving health behaviours of
employees. However, respective organisation should conduct and offer wellness program for
making their employees fit which eventually leads to improve their productivity.
What gap has been identified including three categories of organizational, task and person?
While provide training about maintaining safety and improving health in an organisation,
there could be number of hurdles or gaps. It is important that workforce of the organisation
should be physically fit and should not struggle with any kind of illness or health related
challenges.
Gaps in the organisation for developing wellness programs in organisation are discussed
below:
Focus gap: Number of organisations have employees who are at risk factors regarding to
their health and safety. Organisation gets failed many a time about what kind of wellness
program must be conducted for employees. Respective organisation should analyse and focus on
the need of health and safety of employees in order to fill such gaps.
Lack of resources: It is the major gaps in many organisations that could occur during
wellness program. It is necessary for respective organisation to make sure tat they have proper
availability of health and safety equipments and complete resources for developing training
(Gray, Galvan and Donlin, 2017).
Lack of professionals: For conducting a wellness program in order to council employees
and give them correct advice regarding managing stress and improve health behaviours,
professionals are required. Tim Hortons Inc. being a fast food company should hire high skilled
professionals that could teach their work force for implementing safety and to mange health
conditions.

Being a fast food restaurant task related gaps in respective organisation for training and
motivating workplace wellness could be certain activates such as:
 Handling of utensils and glasswares by staff members.
 Handling of dangerous and machinery equipments by staff members that could be
hazardous for the workplace.
 Crowded workplace and conjuncted sitting in the restaurant could also leads to serious
health risks (Grimsley, 2018).
 Improper storage of the materials and resources in the restaurant can lead to serious
health risks in case of any spills.
 Uncovered Fire and electrical outlets can lead to the failure of marinating safety in
restaurant.
 Not wearing necessary safety clothes such as apron or glasses during working in kitchen
could leas to serious health issues.
 Employees who are not skilled in using sharp objects such as knifes and slicers may face
some problems and can hurt them.
 Not following appropriate cooking procedures can be injurious to employees and it might
hurt them.
Content
Why should this initiative be adopted into your organization?
Wellness program is help to worker as well as make healthy decisions through offering
wellness challenges, educational resources and access of healthy activities. A purpose of
wellness program which allows worker or plan to gives cash rewards, gym memberships,
premium discounts and some other incentives to participate (Ullevig and et. al., 2017). Some
example this program consider to help restrict to stop smoking, weight loss programs, diabetes
management programs as well as preventative health screenings.
Promoting adoption in Tim Horton of initiative objectives and operation mean very better
things to understand, In a wide range it can normal effort to each others consider other set up,
possible funders or associate of the society to think mission are usually better plan. The goal of
this program such as-

 Acquiring others groups to do the same types of things they do, or to partner with in an
initiative.
 Getting others to promote mission and subjective
 Exploit different person to provide in-kind or financial support.
According to Tim Horton, there are three cases exist in the administration in textual
matter which modify and palmy acceptance of creation wellness development (Cizek and et. al.,
2016). The examples of booming hospital innovation, blessing, the pioneer experiment impact of
instantly personal encounter with demand or issues.
Develop the content that you will be covering in this program.
They can be consider for covering this program, there are some activities which can boost
them by some activities which is covering, develop wellness program by Tim Horton. These are
very great activeness to offering a choice program involve so overmuch more.
Fitness activities- Some organization are lucky adequate to have on land site fitness or
gymnasium classes but these benefit are not executable for least. And some other idea is to use
fit-bits or wearable technology to lead activity of workers and get prize for the most progressive
people (Green and et. al., 2018).
Mental Health or Stress release activities- Stress and depression is the silent killer that
can be initiation and trigger some severe health problems and issues. Mental health trouble are
anxiety, panic attack, dementia etc. on the other hand they acquire workers and employees to
take time disconnected when they have receive a definite number of days.
Social activities- It include these activities like a game nights, office book club etc.,
smiling and happy or laughing is an significant part of health.
There are some examples to develop the content and cover this wellness care program by
Tim Horton that is Cancer screening, Fitness and nutrition, smoke free environment etc.
Present your content in an outline format which identifies the topics to be covered.
Given content will cover importance of training and conducting wellness program for
maintaining safety in organisation. Prior objective of training in an organisation is to aware the
employees and staff members about their health conditions and necessity of all safety measures
that they should take in case of any incidence. Trainees in the program should acquire and gain
knowledge and different skills regarding safety and wellness. Trainers should guide their trainees
by providing on the job and off the job training. They will deliver necessary information and

make them understand about all safety equipments. There should be proper learning process for
the trainees regarding elimination and dealing with risk and hazards factors. The content is going
to be focus on designing and delivery of training in proper way and evaluating employees
performance if they are getting any information about it or not. Participation of employees in
such wellness programs is must because they are the basic part of an organisation and they
should learn and implement how safety measures and precautions can be take while working in
organisation (D'Angelo, 2018). Knowledge of all dangerous equipments and machines should be
deliver to the trainees so they could be able to know about its risk factors.
Training design and delivery
Create two training objectives for this program.
The main objective of training program in Tim Hortons is to increase effectiveness of
process to enhance to achieve the goal of organisation.
Objective 1: To analyse training programs to make people aware about risk management
and take precautions to maintain occupational health and safety.
 Some training program are conduct to reduce risk management. As there are certain type
of risk can occur with in the organisation which includes safety hazards, accidents. By
conducting such types of training program, to teach employee the importance of safety
of the organisation. The object of this program is to teach the importance of customers
comfort in all type of manner.
Objective 2: To evaluate the ways of improving skills and knowledge of staff to manage
their health and safety at workplace.
 The training provides an opportunity to the employees to enhance their knowledge and
skills. They also provide to address their weakness and chance to up their skills. This
type of training programs keeps the employee independent and fresh. These programs
motivate the employees to enhance the company goal. The aim of this program is to
increase motivation of employees and engaging them in company for the future
investment of company.
These objectives save the time and money of company. It gives you goal structure by
implementing the training objectives in company.

Apply three training methods to deliver this program
There are three training methods which can be conduct in Tim Hortons.
Hands-on method:- It is the hand-on training of educate the knowledge and skills which
is necessary to perform the better job for employees. The trainer uses machines, documents and
tools to teach the employee. The session of training takes place during the job workplace
environment. The co-worker conduct interpersonal skills, leadership training to enhance the
productivity of an organisation.
The lecture method:- It is used to create the understanding of a subject or topic. In this
method verbally interactions, audio visualization, discussions are performed. During the lecture
session method, the employees must listen and observe the questions carefully and clarify them.
By this method trainees can acquire better learning, particular information (Conway, 2017). This
is a cheaper method of training as it attain less cost by implanting the information through text.
Technology learning:- There are many companies which uses e-learning training process
by different types of training modes such as web based training and other visualisation mode for
training like TV, videos. This program reduces the training time and permit trainees to progress
on their own. It decreases the cost of training by offering the same level of training to the
worldwide.
Describe two learning principles that you will integrate into the program as you are delivering to
adult learners.
Learning principle can be define as a law of learning. It focus on the ways to make
individuals learn effectively. However, the learning principle which I could implement in such
training sessions are discussed below:
Program should be convenient:
As a trainer, it is my responsibility to make sure that training should be convenient and
according to the requirement of adult learners. It is important to make sure that design of training
must be convenient and trainees will not loose interest during the session. It must be easy to
assess and fun to learn. Tasks and activities must be there for managing stress and to remain
mentally fit. It will help the trainees to learn in more efficient way. Practical sessions should be
introduce in order to deliver mandatory information about safety measures and safety
equipments.
Program should be cost effective:

Training program must be cost effective and there should be financial support from the
organisation. Trainers should not ask any high charges from the employees as being adults they
would not able to pay that much. As charging high could lead to dis-participation and make a
negative image of trainer in minds of adult learners.
Evaluation
Recommend evaluation tools for content as well as delivery methods
It is important to assess the effectiveness of training program. It is the duty of trainer in
respective organisation to evaluate the performance of employees at the end of the training
sessions and to evaluate if they actively participated in the wellness program. Several methods
are recommended which could be use as tools for evaluating the training program are discussed
below.
 Interviews and surveys can be proved as a effective tool for measuring the performance
and reaction of training during whole process.
 Focus groups and discussions should be conducted to know the reactions of employees
and to analyse how well they learn (Lewis, 2017).
 When tasks are conducted during the sessions, trainers can assess the performance of
employees and even ask them what they have learned.
 Trainer can evaluate the program by assessing outcomes through analysing how well it
worked and if there is any reduction in hazards or employees are taking safety measures
and so on.
 On site behaviour where trainees rate their own behaviour during the whole session and
tell the trainers where they are lacking so that he/she could work on it.
Documentation or record keeping of employees throughout the sessions can also work as
a important tool for accessing the effectiveness of the session.
Suggest three ways that program will be sustained and continue to drive employee engagement.
Wellness program in organisations include training individuals regarding necessary steps
which they could take for ensuring their safety and wellness in organisation. Ways for sustaining
such program in respective organisation is discussed below:
Offer incentives: Respective organisation should offer incentives to the staff members so
that they can participate with more interests. It could include some gift cards or appraisals for the

employees who perform best during the whole training session. Trainers can set some standards
for such incentives so that workers could perform more effectively and safety and wellness could
be maintain in respective organisation.
Generate support: In order to sustain such program respective organisation should build
a committee or team who can support their employees and help them if they facing any kind of
issues. This will help them to make a stable program and trainers will get trusts of the
employees. It will generate a positive impact on whole program if some teams of professionals
delivering training are there also it will add value to the organisation.
Technology: Tim Hortons Inc should introduce some digital tools for the trainers so that
they could deliver their information in more effective way. It it also help to engage employees in
the session as they might find it interesting. Employees should have a internet site, website site
and all necessary tools for them to access information about the training and to give honest
feedbacks.

References
Books and journals
Cizek, E. and et. al., 2016. Factors affecting healthful eating among touring popular musicians
and singers. Medical problems of performing artists, 31(2), pp.63-70.
Conway, M., 2017. A Qualitative Study Examining the Perceptions Between Restaurant
Administrators and School Administrators (Doctoral dissertation, Chicago State
University).
D'Angelo, S., 2018. TRAINING FUTURE DIETITIANS. Human Ecology, 46(1), pp.39-39.
Gray, V.B., Galvan, C. and Donlin, A., 2017. The Integration of Service‐Learning Research into
a Community Nutrition Course. Family and Consumer Sciences Research
Journal, 45(3), pp.257-271.
Green, S.H. and et. al., 2018. Changes in School Competitive Food Environments after a Health
Promotion Campaign. Journal of School Health, 88(4), pp.281-288.
Grimsley, S.L., 2018. The Effects of a School-Sponsored Health and Wellness Program Using
Fit Bits in a Rural Community in the Southeastern Part of the United States(Doctoral
dissertation, Regent University).
Lewis, L.B., 2017. 10 Community Health Councils, Inc. Public Health Leadership: Strategies
for Innovation in Population Health and Social Determinants, p.136.
Stark, L.A., 2018. Senior Wellness Program: A Case Study of an Older CCRC (Doctoral
dissertation, Indiana University).
Ullevig, S.L. and et. al., 2017. Developing Partnerships to Reduce Sodium in Worksite
Cafeterias and Congregate Meal Programs. Texas Public Health Journal, 69(3).
Von Solms, W. and Von Solms, R., 2016, May. Co-creation: Tourism, technology and wellness.
In 2016 IST-Africa Week Conference (pp. 1-8). IEEE.