Compassionate Care: Ethics and Reporting

This assignment delves into ethical considerations within a compassionate care setting. It presents a scenario involving staff behavior regarding client records and confidentiality. Students must identify the relevant policies and procedures, analyze the actions of involved staff members (Sue and Tony), and explain their compliance or non-compliance with established guidelines. The assessment also includes a section on reflecting on learnings from the 'Develop and Use Complex Spreadsheets' course and its application to bookkeeping.

DEVELOP AND USE COMPLEX
WORKSHEET

Table of Contents
CASE STUDY ASSESSMENT INSTRUCTIONS..................................................................................................1
COURSE REVIEW..........................................................................................................................................6
FEEDBACK....................................................................................................................................................6
REFERENCES................................................................................................................................................8

CASE STUDY ASSESSMENT INSTRUCTIONS
SCS1A Anti-discrimination
This policy state that no one should be discriminated on the ground of ethnicity, nationality,
culture, gender, age, marital status, disability, color and others. Thus, according to this law,
all the workers must be treated equally at no discrimination practices.
SCS1B Privacy
As name implies, this policy mandates for the company and all staff to maintain
confidentiality and privacy of all the client related data by keeping all the information at a
safe and secure place where only authorized party can use it.
SCS1C Workplace health and safety
According to this policy, Lotus Compassionate Care is liable to maintain proper safety and
security at the workplace to provide safe and hazard free environment to staff, visitors,
clients and their family members as well.
SCS1D Standards
The key aim of Lotus Compassionate Care is to provide the best quality treatment to the
people with extra care. Moreover, it is committed towards quality assurance and
improvement including efficiency, acceptability, effectiveness, appropriateness and
accessibility as well. Quality improvement standard is a continuous process which comprises
Community Care Common Standards, Aged care standards and Accreditation Agency Ltd,
Child safety and many others.
SCS1E Codes of practice
Lotus Compassionate Care is extremely committed towards rendering best quality services.
Therefore, company make it sure that all the workers behave in an expected manner by
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following organization policies, procedures and others as follows:
1. Co-operate and coordinate with others
2. Professional behavior
3. Diversity management and equality
4. Respect client’s culture, religious and physical need
5. Person-centered care services
Privacy and confidentiality
SCS2: Consider the ergonomic requirements for administration officers at Lotus
Compassionate Care.
For each of the following five (5) key requirements for setting up and organising a
workstation, explain in your own words how you would adjust the equipment at your
personal workstation in accordance with relevant OHS policies and procedures and
ergonomic requirements for Lotus Compassionate Care.
Ergonomics is about managing and arranging workplace seating arrangements for the
workforce. Its key aim is to properly use workspace so as to minimize risk of any possible
harm (Woo, White and Lai, 2016). As per the safe working practices, it is necessary for the
companies to maintain all the equipment and arrangements in a proper manner for the
employees.
SCS2A Chair height, seat and back adjustment
As per the above standard, chair height must be adjustable from 42cm – 51cm at a low
height of 38-45 cm. Backrest with lumbar support should be adjustable at 15-25 cm, uppar
edge with 45-55cm height at an adjustable angle of 93 to 103 degree of fixed seat. Seat
allow room for legs under the desk. Height of the surface and chair must be adjusted
properly so that surface allow to bent elbow at 90%, forearms must be parallel with floor,
wrist straight and shoulder must be in relaxed position(Kushwaha and Kane, 2016).
SCS2B Workstation height and layout
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1. Body must be sit close to the desk
2. Head and neck must be in forward position.
3. Shoulder must be relaxed and elbow should be slightly closer to the body side.
4. Back must be supported by backrest
5. Open –angle of 100-120% at the hip
6. There must be a gap of minimum 2-3 finger width between the chair front and knees
back.
7. There must be a feet flat on the footrest.
SCS2C Screen position
The distance between operator’s eye and monitor must be between 40-74 cm (Dul and et.al.,
2012). If the monitor screen is too large then there must be a proper space to accommodate
the same.
SCS2D Keyboard and mouse position
While working at the keyboard, there must be a proper sitting, in which, upper arms must be
naturally hanged from shoulders and elbow can be bent easily at 90% angle to use keyboard
(Das, 2000). This helps arms and wrist to feel relaxed and put less pressure on joints and
muscles. Mouse and keyboard must be arranged on a flat surface so that it can be used
easily.
SCS2E Phone
Telephone should be arranged in primary work zone. If an individual need to use telephone
for a longer period then he or she must use headsets to mitigate discomfort.
SCS3: The Client Records section is performing an internal audit of Lotus Compassionate
Care’s records over the past ten years. As part of the audit you have been asked to collate
data and produce a number of spreadsheets to summarize the findings. This task is expected
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to take a full week and requires careful planning.
SCS3A List ten (10) work organization strategies you will apply when planning your work
activities in order to meet business objectives regarding this audit.
 Privacy and confidentiality management
 Workplace health and safety management
 Internal control mechanism
 Proper recording and data management
 Code of conduct: professionalism, integrity, respect
 Quality management framework
 Equality at no-discrimination
 Ethical operations
 Environmental management
 Person-centered business planning
SCS3B List five (5) energy and resource conservation techniques you will apply when
planning your work activities in order to minimize energy and resource consumption costs
while still meeting business requirements regarding accuracy, availability and confidentiality
of records.
 Turn off electric equipment’s when not in use.
 Use of energy-efficient lights, doors, skylights and windows
 Energy audit program
 Notice board to aware and educate all the workers for energy and resource
conservation
 Managerial observation, monitoring and control
SCS4: Consider the following scenario in relation to Lotus Compassionate Care’s policies and
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procedures:
Mary walks into the break room and overhears Sue and Tony laughing about a file note Tony has
made in a spreadsheet he is working on regarding the forgetfulness of one of the residential care
clients who is suffering from dementia.
SCS4A List the policies and procedures which are relevant to this situation?
1. Privacy and confidentiality
2. Privacy and dignity
3. Professional code of conduct
4. Reporting policy
5. Parent centered planning
SCS4B What are Mary’s obligations under the relevant policies and procedures?
Mary must inform it to the respect senior or manager and suggest both Mary and Tony that it is
against Lotus Compassionate Care’s policies and procedure following reporting policy.
SCS4C What are Sue’s obligations under the relevant policies and procedures?
1. To follow integrity and trustworthiness and suggest Tony to not to laugh at his client’s
records
2. To behave professionally and aware Tony to not to breach confidentiality law
SCS4D What are Tony’s obligations under the relevant policies and procedures?
1. Privacy and confidentiality
2. Dignity and respect
3. Professional code of conduct
SCS4E Explain in your own words how Sue and Tony are either complying or not complying with
the relevant policies and procedures.
Privacy and confidentiality: In this case, Tony should not discuss client specific information with
Mary and both of them should not laugh at the residential care client experiencing dementia.
Dignity and respect: It is the liability of Tony to show dignity and respect for all the clients
Code of conduct: professionalism needs to be followed, thus, as per this, in the given case, Tony
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did not behaved in a professional manner.
Thus, as per this, Tony did not complied with the internal policies of the care home.
COURSE REVIEW
Provide a short overview of what you have learnt in “course S - Develop and use complex spreadsheets”
and how it will assist you in your role as a bookkeeper. (Your response must be at least 250 words).
The above report greatly help me to improve my knowledge base, as with the help of this, I
learn about various policies and laws that are necessary to follow such as anti-
discrimination, health and safety, privacy and confidentiality, dignity and others.
Ergonomics was a quite interesting thing, which is about organizing workplace station.
Besides this practical exercise improved my excel skills and computational skills to perform
different calculations. Moreover, it increased financial skills as I computed various ratios
like profitability, efficiency, liquidity and solvency ratios to know financial status and profit
performance. Besides this, it improved presentation skills as I made number of graphs with
proper formatting to visualize data in an efficient manner.
FEEDBACK
To help us improve this assessment process for future learners please let us know what you thought about
it. What did you like about this assessment? What' didn't you like about this assessment? How could we
improve this assessment?
In my view, the assessment is designed fantastically and greatly help learners to learn about
variety of things. In my opinion, there is no need of any changes required in the designed
assessment.
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