Develop Workplace Policies And Procedures For Sustainability Assignment

DEVELOP
WORKPLACE POLICIES
AND PROCEDURES FOR
SUSTAINABILITY

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1: Written Questions .............................................................................................................3
TASK 2: Develop Sustainability Processes.....................................................................................7
Part A: Identify of sustainability legislation, scope and stakeholders....................................7
Part B: Gather Sustainable Data (Covered in PPT)................................................................9
Part C: Develop Sustainable Policy........................................................................................9
Part D: develop a sustainability plan....................................................................................10
TASK3...........................................................................................................................................14
Part A: Promote sustainability initiatives and responsibilities (Covered in PPT)................14
Part B: Monitoring and record keeping process...................................................................14
Part C: Implement strategies and communicate outcomes...................................................15
Part D: Undertake continuous improvement .......................................................................16
CONCLUSION..............................................................................................................................17
REFERENCE.................................................................................................................................18

INTRODUCTION
Sustainable organisation seeks to maintain the balance at the triple bottom line of the
people, planet and profitability in order to accomplish long term success and viability. This
implies that no business organisation can sustain without effective protection regarding the
safety, health and welfare of most of their valuable and useful resources. For this purpose, each
and every company has certain policies and procedures in order to maintain the working
atmosphere (Fien and Winfree, 2014). The organisation which is to be considered for this report
is Complete business solutions Australia which has started its business in the year 1985 which
deals in rendering resources to the students who are involved in learning courses relating to the
business services. This report will contain certain written questions which will be required to be
answered relating to the sustainability. The later part of the report will focus on developing
sustainability plan and implement and monitor sustainability processes.
TASK1: Written Questions
1. Australian Government’s central piece of environmental legislation and its purpose.
The Environmental Protection and Biodiversity Conversation Act 1999(EPBC Act), is
the Australian government's central piece of environmental legislations. This act is involved in
covering certain assessments and approvals. The act is involved in providing protection to the
bio diversity and natural places (Gensby and et. al., 2014). The primary purpose this act is that it
identifies the seven key areas for improvement in the Australia and this includes World Heritage
properties, national heritage places that considers overseas places of historic values, wetlands of
international importance, threatened species and ecological communities, migratory species,
common wealth marine places and lastly, nuclear actions. One of the primary purpose of this act
is to promote the use of Indigenous peoples' knowledge of biodiversity.
2 (a). Appropriate process for developing policy and procedure.
The process for developing policy and procedures is concerned with identifying the needs
and requirements where policies will be developed in respect of anticipation of need and in
response to need (Ghosh, 2015). Then delegation will take place where responsibilities will be
assigned to different people as per their skills and capabilities and also lead responsible person
will be identified. It will concentrate on collecting information. Then policy will be drafted by
taking into consideration that the length of the policy has been maintained by avoiding the

complexity. Then consultation with the key stakeholders will take place and their views will be
taken into consideration for further modification or implementation of the policy. After that the
final approval of the policy will take place and consideration of procedures will be involved
because it is required for supporting internal policies. Further, implementation of the policy and
monitoring actions will be taken into consideration.
(b). Type of people with whom consultation regarding the policy can be done.
The stakeholders who have interest in the organisations policy and other related matters
will be required to be consulted and those who have the right to finalise the policy (Gualandris
and Kalchschmidt, 2014). Therefore, it involves, supporters, staff or volunteers, management
committee members, users of the services, employees, etc.
(c). Strategies implemented for monitoring and reviewing policies.
The strategies which needs to be implemented for monitoring and reviewing the policies
includes the adoption of Plan-Do-Check-Action model which helps the developing certain plans
for reviewing the policies, implementing it, checking it and then if any deviation if found then
corrective action will be taken.
Apart from this, the another strategy which can be adopted is that management of the
committee must take into consideration the use of different reports against its annual operational
plans in order to review the success and growth of the company towards the attainment of
business goals and objectives (Kaya Cicerali and Cicerali, 2016). With this, the organisation will
be able to ensure that whoever is performing the actions, is maintaining proper records through
which growth can be evaluated.
The another strategy that helps in monitoring the policies is the environmental scanning
through which organisation will be able to assess the internal and external business environment
and their impact on the policy. It will help in modifying and controlling the negative impact of
the surroundings.
3. Responding the each of the barrier and challenges while implementing policy and
procedures.
Challenge Response
An employee does not believe
the new policy will be a benefit
For this purpose, the employees will be
communicated regarding the adoption of
flexible working environment because business

to the workplace. They are too
stuck in their old ways and are
resistant to change.
world is changing at a rapid rate and for this
purpose, it becomes very necessary to adopt
new ways and policies otherwise the existence
of the organisation will be in danger. And if
organisation will suffer then jobs of the
employees will ultimately be in danger.
New policies and procedures
are too complex to follow so
employees avoid using it.
With this, the proper delegation of task and
responsibilities will be done. This will help in
eradicating the complexity because work will
be divided into small pieces and assigned to
each employees as per their skills and
capabilities.
Most of the policies and
procedures have not been
updated for some time because
management do not want to
allocate resources for the
updates.
This problem will be overcome by identifying
the available resources and making their use
effectively and judiciously so that not only
proper results will be obtained but also
available resources will be allocated properly.
4 (a). Changes in light bulbs will impact changes in cost for the organisation.
With the changes in using existing lights to energy saving bulbs, the organisation will
going to experience greater amount of drop down in the cost or expenses of electricity. This will
help in minimising the cost to the superior extent which will be treated as profit for the company
because with this, the overall cost will came down (Kramer and et. al., 2015).
This is to be monitored by making use of budgets through which the cost can be
maintained and reviewed that what the company was costing when it was using the existing
lights and after adopting energy saving bulbs, the company is costing is estimated at what. The
difference obtained between the two will be treated as profit. Apart from this, the employees of
the organisation are to be encouraged to sue such bulbs at their home an workplace as well as by

minimising the cost, the extra money generated can be used to increase the pay so that they
remain motivated and inspired (Lamm, Tosti-Kharas and King, 2015).
(b). Roles and responsibilities for management and employees involved in the policy.
Role Responsibilities
Management The management will be responsible for
allocating the resources and devising the
suitable budget for implementing new policy.
With this, the proper use of resources and
money can be made at best suitable manner.
Furthermore, they will properly plan, organise,
directs and controls the different activities
involved in the process of new policy.
Employees The employees will be responsible for working
and completing the task assigned to them
within the time frame. They will assure that
proper communication is taking place so that
they will be clear with the vision and mission
in order to attain the set business goals and
objectives.
(c). Examining the usage against the same quarter in the previous year and calculation of
total usage.
The total usage of electricity taken place in the next quarter after applying the energy
saving bulbs was estimated at 2383 kilowatt (Leipziger, 2017). Though, when this energy saving
lights were not applied then the estimated bill was 3253 kilowatts. Therefore, it has been
analysed that the use of electric saving bulbs was the best and most appropriate option for the
organisation. This has drastically reduced the units of kilowatts and the company has
substantially minimised the cost.
(d). Some ways the small business could promote their sustainable practices.

By adopting the usage of energy saving bulbs in the premises, the most astonishing
results has been obtained (Lutchman, Ghanem and Maharaj, 2016). With these results, the
business managers are very happy and wishes to promote ways and manners through which
sustainable practices can be enhanced in the small businesses. So therefore, some of the practices
are discussed below:
 Minimisation in heating and cooling cost: The cooling and heating cost are the ones
which are unavoidable for majority of the small businesses and can incur heavy cost. But
there are certain ways through which this can be reduced like use of smart thermostats
will allow the organisation to modify the temperatures for different times of the day
which will help in saving hundreds of dollars throughout the winter season
(Mariappanadar and Kramar, 2014). During summer, when there will be scotching heat
and cool environment will be needed inside the premises then in such cases, the
organisation will promote the use of ceiling fans and desk fans which will provide
workspaces with less cost for cooling the building.
 Going paperless: The paper has been generated by cutting ample of trees. So instead of
using paper, the organisation must work on adopting digital form of communication.
Some of the ways through which paper can be avoided includes digitalising the
communication and information where file will be stored in digital format and will be
shared through technology only (Markey, McIvor and Wright, 2016). Apart from this,
using electronic form of signatures, digital business cards, it also saves the natural
environment from the paper garbage.
 Recycling: The term recycling means to renew or reuse the old materials or resources.
This is one of the most effective way for small businesses to adopt the culture of
sustainability in the organisation (Marshall and et. al., 2015). For instance, the recycle bin
can be places near photo copier machine will influence the workforce to put waste in
reusable instrument. It has various different benefits in the organisation like minimising
waste cost, developing saving cost, improving brand image, maximising the morale
among the workforce, etc.

TASK 2: Develop Sustainability Processes
Part A: Identify of sustainability legislation, scope and stakeholders
1. Scope for sustainability initiatives
Rules, criteria, standard are some of the essential aspects that is stated to understand core
identity of initiative (McPherson and et. al., 2016). For context of CBSA there is wide scope
exist in industry as there are different operations are performed by them such as to manage
business's, forming policies and it increases in market share.
 In this multi-sector business's are performed by broader, deeper and in-depth information
to complete their work.
 Single sector initiative present several issue which is used to determine multi-sector
business's to identify factors.
2. Stakeholders for project of CBSA
By monitoring all assistance of organisation some of sustainable policy along with their
stakeholders is mention that is used to bring efficiencies in organisation. For this context some of
essential stakeholders are mention as they are considered as essential aspect for an organisational
success. Some of internal and external stakeholders are mention as follow:
Technical specialists
Expert and professional individuals are considered in business's as technical specialists as
with their opinion, view and insight it is easy for organisation for developing effective ways to
complete their work (Noe and et. al., 2017).
Investors and Financiers
This both are two person which helps an organisation to implement policies and
strategies by providing monetary aspects to them. With their assistance organisation is able to
sustain for longer period in market. Therefore it is mandatory for Australia to organise regular
meeting with investor.
Customers
They are considered as one of the primary and essential stakeholders of organisation. By
influencing customer's business's is able to earn more amount of profits. In context of Australian
consumers they are quality conscious rather than price (Norton, Zacher and Ashkanasy, 2014).
In this aspects digital platform is useful because it helps to connect with large number of
customer's.

3. Environmental legislation, regulations and code of practice that is applicable for
business's
Legislation, regulations and code of practice are some important factors by which an
organisation sustain in market for longer period. In this factor work health and safety act
amended in year 2011 is followed. Further it is beneficial for organisation because it helps to
provides safety right to staff and employee's. Due to less turnover of employee's business's
produces quality goods that helps to retain business's for longer period.
Another factor is regulation by which business's set out some specific standards in order
for completion their work (Opoku, Ahmed and Cruickshank, 2015). In Australia tax policy is fair
and transparent. As it is essential for all customer's to follow them. For this before starting new
business's ATO monitors financial conditions for ensuring their citizen and government from bad
debts and creditors. If organisation maintain proper business's policies like tax regulation then it
is easy for them to sustain for longer period because of strong monetary aspects.
Code of practice refers to system which impacts on organisation policy and guidelines to
compile and execute in Australian business's. Unit pricing code is one of the essential practice
that is used by business for fair and unbiased prices about product and services of organisation.
Sustainability comes from constant quality and work culture (Pot, Totterdill and Dhondt, 2016).
For this code of practice helps organisation to fulfil responsibilities at similar stage regularly.
Part B: Gather Sustainable Data (Covered in PPT)
Part C: Develop Sustainable Policy
Organisation develops effective policies to gain competitive edge in industry. Along with
this there are different task is managed for accomplishing their goals with efficiency and
effectiveness.
Purpose of policy
 Sustainability helps an organisation to achieve their goals within minimum time period
under policies of government and industries. In this project policy is developed for
reducing expenses.
 Another purpose is to complete their work through following green policy in
organisation. The main agenda behind this is to utilize natural resources such as solar
energy for making electricity (Watson, 2016).
Sustainability goals for organisation

 To reduce waste materials for completion of their work that increases productivity of
organisation.
 For increasing profits of organisation through using natural resources that increases their
efficiency and effectiveness.
 To manufacture goods for organisation without negatively impacting on nature and
physical resources that engage in business's operations.
 To implement effective policies in organisation for providing benefits to organisation
and its stakeholders.
Relevant legislation for organisation
In Australia policies, rules, code of practice are developed that lead them to increase
sustainability of their business's. For CBSA environment protection act and biodiversity
conservation act (1999) is used in order to ensure safety of natural resources. Along with this it is
useful for increasing international standard of society.
Employee's responsibilities towards sustainability
 Organisation needs to develop methods that increases intention of employee's towards
sustainability. For this management give priority towards environment and health of
employee's before completing their work.
 Management need to invest in time for exploring new methods to attain organisational
goals with sustainability approaches.
 Water and electricity are those concepts which is used by organisation for completing
their all types of work. So employee's need to use them as valuable resources.
 CBSA need to make supply chain with those organisation which are environment
friendly. This leads them to develop sustainable business practices along with
organisational stakeholders.
 Employee's perform their work at ground level therefore it is used by them to complete
their work in minimum time period. For this they need to develop recycling properties
to complete their work.
Part D: develop a sustainability plan
SUSTAINABILITY PLAN 29/08/2019
Purpose

The primary purpose of preparing the sustainability plan is to make the limited and scarce
available resources judiciously and effectively (Richardson, 2014). With this, the organisation
can efficiently and efficiently develop the comprehensive plan which will coordinate efforts,
track progress and putting emphasis on energies. Through this, the best strategies can be
identified and adopted for implementing change in the company.
Sustainability strategies
Strategy Action steps Resources
required
Responsibility Date to be
completed
Performance
indicators
Use of solar
energy
This will
require to
install the
solar power
plant in the
premises
which will be
set at the roof
of the
building.
For this
resources
which will be
required are
stand-alone
solar pumps,
grid connected
pumps,
finances,
specialised
workforce
who can be
trained easily
to use solar
power plants.
Con Kafatos
IT Manager of
the
organisation is
held
responsible for
adopting and
installing such
plants at the
workplace.
Estimated date
through which
the solar plant
can be
installed is
14/09/2019.
The key
performance
indicator
factors for
evaluating
the
performance
of solar
plant
includes the
comparison
of electricity
bill of
before and
after
installing
plants. This
will enable
to make
comparison
of
performance
ratio,

capacity
ratio, etc.
Use of water
efficient
dishwashers
In order to
control the
water wastage,
it is essential
to make use of
water efficient
dishwashers in
the kitchen of
the workplace.
For this, the
resources
which will be
required
include the
finances, skills
to operate it,
utensils that
can be put
inside the
dishwashers,
detergents, etc.
The
responsibility
will be of
Henry Thomas
,
Governance
Manager.
They will
focus on
contributing in
minimising the
cost of
electricity and
controls the
wastage of
water that is
done while
washing
utensils
without
dishwashers.
The estimated
date by which
it can be
installed is
02.09.2019.
The key
performance
indicators
for this is to
make
comparison
between the
electricity
and water
bills before
and after
installing
dishwashers.
Apart from
this, it has
soil sensors
which helps
in removing
dirtiness of
the dishes
effectively
and ensures
that there is
proper
cleanliness.
Use of
recyclable
materials
For making
proper use of
wastages and
The resources
needed for
recycling the
The
responsibility
will be of
This is the
ongoing
process and
The
performance
of

garbage that
are generated
from the
workplace, it
becomes
crucial to
adopt
recyclable
concept.
materials
involve proper
ideas and
concepts of
making them
effective
enough that
they can
reused,
workforce
must have
certain skills
and abilities
through which
the waste can
be transformed
and reused.
Henry
Thomas,
Governance
Manager. In
this, they will
going to put
emphasis on
proper
utilisation of
waste
materials and
also there is a
proper space
for collecting
waste rather
than throwing
it in the
premises or
nearby areas.
does not have
any specified
date. As some
waste can be
recycled
within a day
while some
requires few
weeks. But
approximated
time required
for converting
waste
materials into
useful is 1
week.
recyclable
materials
can be
evaluated by
taking into
consideratio
n, the
amount of
total waste
generated in
the
premises.
Apart from
this, the use
of
recyclable
bins
throughout
the
workplace
will help in
proper
consumption
of waste.
Evaluation methods
The evaluation methods which will be adopted by the CBSA will be comparison of the
income and profit and loss statement before and after installing the different strategies for being
sustainable. It must make use of proper monitoring and if any problem has been faced in the
working plan then corrective action by modifying the policies will be taken.
Methods of continuous review and improvement

The best method which will be adopted for regular growth and improvement includes
Plan-Do-Check-Action cycle where opportunity is identified and then plans has been made for
change (Stalcup, Deale and Todd, 2014). Then the selected change has been implemented on
smaller portion. Then the collected and analysed data has been checked and focus is given on
any different generated. If the changes are successful and positive then such action will
implemented and acted upon larger portion.
TASK3
Part A: Promote sustainability initiatives and responsibilities (Covered in PPT)
Part B: Monitoring and record keeping process.
Monitoring and communication plan will be made for three strategies namely use of the solar
energy, use of an energy efficient dishwasher and use of the recyclable materials. Thus, an entire
monitoring & communication plan is described as under:
When Who to From Format Content
Performance
results should be
communicated
just after results
of the solar
energy plants
which led to
decrease in
electricity bill in
comparison to
previous status.
This should be
communicated
with proper
planning as well
as execution.
It should be
communicated to
the stakeholders
such as employee,
worker, official
and other support
person who has
right to be deal
with it. Effective
communication
channel without
barrier is required
to put own
opinions.
Performance
results should be
send by
management of
sustainable
department of an
organisation who
carries out clear
rights or duties to
use solar energy
of that department
or branches.
Results will be
communicated by
using of the
company annual
general meetings,
e-business
reports, seminar,
business events to
let other
connected people
to gather right
info.
Content of the
communication
should be in
formal status
along with use of
the
communication
media such as
Email etc.

Results will be
communicated
just prior to the
actual results
comparison
consumption of
an excess water
or electricity into
the dishwasher
equipments.
It should be
communicated to
the major
stakeholders such
as top level,
employees along
with supplier to
keep maintain
long term
performance.
It should be send
by service
department and
management of
the sustainable
department or
units of an
organisation or
any other firm.
Results would be
communicated
into the form of
business reviews
magazines,
meetings and also
conferences to
maintain its legal
image or info
status.
Its content of the
communication
should be in
format report and
annual outlook to
be inform to
many people to
take a look and
process.
Results of the
performance will
be communicated
prior to the
process of
recycling of the
waste and its long
term effectiveness
while dumping
the waste.
It should be
communicated to
the stakeholders
such as supplier,
waste
management
Dept. of an
organisation.
Result
information will
be send by
management of
the sustainable or
the people who
faces such issue
or problems.
Results will be
communicated
using of the
awareness events,
campaign or
social events.
Content must be
in the message
form with
accurate
awareness.
Part C: Implement strategies and communicate outcomes.
First strategy: Solar energy
Here, role play among the 3 people will be undertaken to communicate to the people in
an effective manner. With use of the solar energy plants, electricity consumption is mainly
reduced by 30 percent. I as senior strategic manager and rest other two people to promote results
to the people via social awareness or message. Senior strategy manager have created a channel of
communication such as media, social media, social awareness events or promotion via cause and
effects. Use of the solar energy is performing far more than expected, manager and people will

try to communicate by the help of the social message and opinion (Watson, 2016). As
performance is higher than the stated one, senior manager of an organisation will have to rise its
own strategies to communicate performance of saving 30 percent power consumption either by
public interaction or start giving importance to the socialism to communicate such. Moreover,
manager will put down higher efforts to lead the results or outcomes into the recognised way.
Second strategy: Use of water efficient dishwashers
Out of this strategy, interpreted results are saving of more water by 40 percent and
provide ease of the washing the dishes. Results are being estimated higher than expected one.
This will be communicated senior person of the management of sustainability department. The
role play is starts with situation is the applicability of an advance technology with agenda to save
water and power. As, this situation is real and role is to head person of management of
sustainable development to communicate effectively. Furthermore, such strategy will be
complete communicates with use of the social media or awareness events.
Third strategy: Use of recyclable materials
In this strategy, role play is to communicate use of the recyclable material by first
identify situation where there is excess material which in in condition to recycle and situation is
highly critical to takes out the rapid solution of this. By adding, use of technology will be put
down recyclable of the material in an effective. Role to promote it would be given to
stakeholders such as suppliers, investor etc., so that they could spread this to the other people as
a part of the social benefits. In role play, further communication is also used to be made to led
sustainability in the workplace.
Part D: Undertake continuous improvement
After measuring performance results, its necessary to make certain necessary changes
into the sustainability policies such as outcomes measurement tools or techniques to ascertain
whether performance is below expected or higher than it. If sustainable strategies such as use of f
the solar energy is way behind expected or not performing as expected, its primarily the
responsibilities for an employee's to identify shortfall behind not performing than the expected
one. If in case use of the solar energy is saving 30 percent of the consumption of power, then
performance results are more than the expected one. Also, it realised that sustainability goals or
targets are being achieved with higher efficiency (Totterdill and Exton, 2014). In order to rise
performance results, strategies such as evaluation, implementations or tactical point of view can

be put down to strategies to gather its true outcomes or results. There are different sustainability
goals such as protection the environment, solving an issue of the power consumption along with
giving importance to the recycling to waste material to either produce energy or develops
sustainable working to procures expected performance.
CONCLUSION
From the above report, its concluded that sustainability is one of the core concept in era
of the workplace where use of the tools or concepts such as use of the less consumption energy,
use of recyclable material is useful to protect environment and working culture of the workplace.
Developing sustainable policies in workplace means to create green environment in office and
other thing remain the same that are profit and people. Lastly, it is concluded use of the
sustainable processes or the knowledge is resulting into the protection of environment and brings
out cost effectiveness processes.

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