Lessons from International Case Studies

The assignment delves into the analysis of seven international case studies. The focus areas encompass various organizational aspects such as learning, teamwork dynamics, and effective leadership strategies. A range of sources, including books and academic journals, are referenced to provide a comprehensive understanding of these concepts within real-world contexts.

Developing
Individual, Teams
and
Organizations

Table of Contents
INTRODUCTION ..........................................................................................................................4
Section 1...........................................................................................................................................4
1.1 Appropriate knowledge, skills and behavioural in the organization.....................................4
1.2 Personal skills audit for and employs....................................................................................5
....................................................................................................................................................5
1.3 Crate a professional development plan ................................................................................7
1.4 Difference between organisation and individual learning and training and development...8
1.5 Analyses need for continuous learning and development....................................................9
Section 2 .......................................................................................................................................11
2.1 Role of High Performance Working in employee engagement & its competitive advantage
for Hilton Group........................................................................................................................11
2.2 Different approaches of performance management:...........................................................12
Conclusion.....................................................................................................................................13
Reference.........................................................................................................................................1
Books and journals .....................................................................................................................1
Hawkins, P., 2017. Leadership team coaching: Developing collective transformational
leadership. Kogan Page Publishers.............................................................................................2

INTRODUCTION
Human resources' department is very important in each organisation. Each and every business is
concern about there performance in competitive organisation to achieve goals and objective. In
the organisation human resources will be focus on the internal organisation. The present report is
based on the three concept which is team organisation or development of individual and training
and development. In explain of Hilton hotel the whole study is reflected about the KSB
approaches it inculcated knowledges, skills and behavioural is most important factor in the
organisation. A part from this personal skills audit is one of the main part in the organisation. In
audit section there will be audit of each and every employs in the organisation is must to
identified the each employees record in the organisation.
Section 1
1.1 Appropriate knowledge, skills and behavioural in the organization
In each and every organisation there will be human resources' department. In hr. department will
be focus on the knowledges, skills and behavioural in each and every employees. Human
resource department will be focus on the different factor in the organisation are as follows:-
 Working closely with each department :- In each every organisation there will be focus
on the each department and maintain the relationship between all the internal
department. It is very important because if internal organisation work better it can
improve performance in the organisation(Goodwin and et.al Wodchis, W.,
2014.). Hilton group is focus on this kind of problems.
 Balance to staff in terms of skills :- It is very important to solve any kind of problems
with the help of any staff members. Balance of staff members in terms of employs skills
and behaviour.
 Enhance performance of employees :- In each and every organisation there will be focus
on enhance the performance of the employees in the organisation so work will not suffer.
Enchantment is very important to each and every organisation so work will be done in
more productive manner.
 Recruiting staff :- In each and every organisation there will be focus on the recruitment
process. Recruitment means to recruiting of new employs to there qualification and
capability to do a work in the organisation(Senge, P.M., 2014.). In same knowledges

is very important in the candidate. Human resources' department will handle all
recruiting work.
 Training and development :- After the complete recruiting process the next step will be
training of new employs in the organisation. Training is very important to the
organisation because after the compilation of the training there will be each new
candidate will learn all things about there responsibility in the organisation(Senge,
P.M., 2014.). All the work is to be done by human resources' department in each
organisation.
 Preparing staff hand books :- In each organisation hr. department will be crate the staff
hand books. In this hand book maintain the all the record of the employs in the
organisation.
 Understand polices and procedures :- Human resources' department three will be focus
on the to learn all polices to the new organisation(Pakdil, F. and Leonard, K.M.,
2014). It is very important to the new employs.
This work done by the human resources' department in the organisation.
1.2 Personal skills audit for and employs
Very good Good Adequate Little there is no
experience
Use power point
presentation a
data base

Use hr. software 
Use excel sheet 
Use internet 
Use email 
Use a complete
Microsoft word


Use a complete
data base in the
organisation

Very good Good Adequate No experience
Communication
skills

Produces note for
martial support

Taking notes for
hiring

Draft a contract
for hiring

To write a
complete report

To be deliver a
training sessions

To help advise for
and hr. issue

Interviewing 
Resolve in the
internal disputes


Very good Good Adequate No experience
Make good use of
verbal skills

Explore more
than one solution
in Oder to solve a
problem

Problem solving
skills in the
organisation

Provide a idea to
solve other
problems

This is all the complete audit report of each employs in the organisation. It is very important to
any kind of problems in the organisation. Human resources' department will help the to analyses
the complete report or can say audit report in the organisation of new employs and guide them
according to the report for performance in the organisation or advice for the improvement of the
services in the organisation(Pakdil, F. and Leonard, K.M., 2014). In each and every
organisation there will be focus on the audit report to new employs and provide facility
according to the audit report. Audit report means the complete examination in the organisation
and work according to them as per the audit report.
1.3 Crate a professional development plan
Now a day professional development is very important to each organisation. In this case with the
help of Jane Cambridge in the hr. role in the organisation. In each and every human resource
team will be develop in the organisation to use some professional development. Professional
development plans are as follows :-
 Technology and system training :- In such case there will be focus on the professional
development plans in the organisation(Parker, S.K., 2014.). It is very important to

solve any kind of problems in the organisation or to improve the productivity in the
organisation. This types of training help to the professional development of Jane
Cambridge.
 Identity plan points :- It is very important to each and every organisation there will be
focus on the professional development plans in this case to identify main points in each
and every task in the organisation(Parker, S.K., 2014.). At the time to a lot a new task
in the organisation to be first identify the main plan points in the organisation so work
will be done fast and easy.
 Multifunctional activity :- In such case there will be focus on the multi pal work at a one
time. It is most difficult but most important activity in the organisation so work can be
done at a fast manner. This type of quality is use as a professional development in hr.
officer.
 Be well at work :- This condition is very useful at a time of human resources' department
officer . In such case there will be focus on the work at work time , no other activity will
be allotted a time(Sessa, V.I and et.al 2015.). Jane Cambridge follow this to
improve performance and it is more professional at a time of work.
 Improve communication :- In each and every organisation there will be focus on the
communication. Communication is very important part in the organisation all the
working condition will be depend on the organisation in communication.
 Assess the department and organisation needs :- In this stage do there work or can handle
the team work ass well in the organisation and complete the task on time or achieve
organisational goal.
 Explore development opportunities with the staff members :- In this case to go thorough
the professional development of the organisation and can handle new projects and
responsibility in the organisation. As a hr. officer to take new responsibility in the
organization and work with all the team members.
 Observation of enhanced skills :- In each and every organisation there will be focus on
the observation of all the employees in the organisation to get how to do they work ,what
kind of work etc(Sessa, V.I and et.al 2015.). all the things will be issue in the
organisation. Right persons at the right job it is one of the most important part in the
organisation.

This is all the planning process in the organisation. It can help them to professional development
in human resource department.
1.4 Difference between organisation and individual learning and training and development
In each and every organisation is one of the most effective part is larding. Because each and
every organisation there will be focus on the learning in the organisation. In each organisation
will be focus on the learning part in the organisation so work can be done in a better way.
Different are as follows :-
 Organisation learning :- In organisation there will be focus on the overall organisation.
In organisation learning inculcated to learn each and every organisation remember at a
time to the changes in the organisation(Frese, M. and Keith, N., 2015.). This type
of learning is for the development of the organisation or to earn more profit in the future.
In organisational learning involvement of all the team members in the organisation to
guide the overall team learning for a new topic in the organisation.
 Individual learning :- In the individual learning there will be focus on the only one person
at a time of new join in the organisation. In the individual learning can do to learn
complete polices and procedures of the organisation. An individual learning is a part of
training as well. In the case of individual learning there will be focus on the single
candidate at a time of learning in the organisation. In individual learning there will be
based on the training part of the organisation(Frese, M. and Keith, N., 2015.). In
individual learning only one person's thinking and strategy work and it is less learning
compare to team learning or organisation learning. In individual learning means to learn
some new projects or there work as well.
 Training :- Training is very important part of the organisation at a time of the training is
based on the new candidate to join in the organisation. Human resource department will
be focus on the to learn each and every thing in the organisation before start a job in the
organisation(Goetsch, D.L. and Davis, S.B., 2014.). Hilton group will be focus on
this part in the organisation so new candidate will be focus on the work as well.
 Development :- In each and every organisation is focus on the development in the
organisation it will be after the training will be completed. Development is very
important to each and every organisation. All the development will be depend upon the

proper training. In development will be provided at the time of some changes in the
organisation or some improvident in the organisation.
There is all about the training and development in the organisation.
1.5 Analyses need for continuous learning and development
In each and every organisation there should be focus on the cont ions learning and development
to each and every employs in the organisation so work can be do in effective and beneficent
manner. Continuous learning is help to the organisation so work can be done on time(Goetsch,
D.L. and Davis, S.B., 2014.). Learning is very impart because after the completion of
learning organisation will decide right person at the right job or at a right place. All the things
will be decide at the time of day by day learning or can say continuous learning.
Apart from this learning is improved there talent and professional skills in the
organisation. With the help of learning employs will mange the task in the organisation and
complete all the task in the organisation. It will improve the efficiency and productive of Hilton
hotel with the help of the continuous learning in the organisation(Eime and et,al 2013.).
When the employs get opportunities to get learn some new concepts in the organisation so work
can be done on effective manner. With the help of this specific conspectus the Hilton group will
be grow up in the market. Learning will be helpful to each and every sector in the organisation.
Due to this particular activity increase the rate of employs in Hilton group. This is continuous
learning is help full in the organisation. Moreover, when management arranges sessions and
programmes of delivering techniques and strategies to develop professional life of workforce,
company will become beneficial. It helps to make the existing workers highly loyal towards
entity and customers both. As loyalty of organisational people enhance then Hilton Hotel can
deliver services properly. In this time each and every organisation is focus on the cont ions
learning and work on them(Eime and et,al 2013.). Continuous learning will help Hilton
group to improve there performance in overall internal business environmental activities.
Nowadays every organisation will focus on the internal activity of the organisation because
internal factor may affect the complete business environment. In every organisation of
hospitality industry or any other, learning is highly required because it supports to enhance
overall performance of the entity. With the help of huge learnings, employee will become more
capable for delivering better services to the customers and better working condition in the
business internal activity of the business. In Hilton group is focus on the continuous learning in

the organisation, to improve performance in the group. In each and every organisation there will
be on the complete study on a learning Compton and focus on it only to improve current as well
as future performance. In such a case the Hilton group will be focus on the future performance in
the organisation so best learning can help us to better future performance with the use of the
learning concept.
Section 2
2.1 Role of High Performance Working in employee engagement & its competitive advantage
for Hilton Group
High performance working is now getting a key aspect of boosting up of companies economy &
growth. It ensures more effective employee involvement & commitment in order to achieve
increase in work efficiency. High performance working includes the complete effort &
dedication & full utilisation of skill sets of an employee efficiently. We can say that High
Performance Working is an a result of environment where transparency of system, existence of
interpersonal trust & easy communication is accessible to all(Eime and et,al 2013.). In case
of the Hilton Group, it is an setup of more precise management structure where its staff works
happily & efficiently to achieve the target of the company.
High Performance Working at Hilton group is achieved through the motivation among the
employees or the staff to perform better. It will not only leads to better functioning by employees
but also have an positive effect on the performance of the Hilton Group(Hawkins, P., 2017.).
It includes some practices which ensures employees performing well. Such as:
 High employee Involvement:
It includes the practices where the company can involve many its efficient employees to perform
some specific task. It will not only improve the interpersonal relationship, trust & team spirit
among the employees but also helps the company to achieve bigger goals easily & effectively.
 Human Resource Practices:
The Human Resource Practices includes the formation of methodology to measure & analyse
employee efficiency & based on that taking measures & creating the policies for the employee
appraisals & improvements. Also, it includes the efficient implementation of the laws &

regulations adhered for the employee benefits(Hawkins, P., 2017.). Hilton Group can follow
such HR practices to gain employees trust.
 Reward & Commitment policies:
the Reward policies include the incorporation of benefits that are been given to employees on
their efficient job by the organisation or employer. It includes monetary benefits, incentives,
appreciation & other form of non monetary benefits. It encourages an employee to work
effectively & with dedication
Commitment policy include the employer to ask employee to be under a bond which in one
form, gives assurance of job security to the employee. The Hilton Group can imbibe such
policies to get the best out of each employees in its staff.
This HPW practices will not only help the employee to work with dedication but also helps in
growth of Hilton Group giving it a competitive advantage.
2.2 Different approaches of performance management:
A companies' performance is directly based on the performance of the employees of the
organisation. The performance is based on the following factors:
 Work Environment:
Having a safe, interactive & positive work environment at Hilton Group(Nahavandi, A.,
2016). This will ensure the employees or staffs interest & willingness to do work for the
company.
 Work profile:
Providing appropriate job to the employee as per his skill set is also important for the Hilton
Group because inefficient employee working on an important designation can adversely effect
the quality of service of the Hilton Group.
 Compensations & Bonus system:
It includes the appraisals or benefits given to an employee.
 Job Satisfaction:
The employee should be satisfied with the job he is performing so he can work efficiently.

Hilton group can implement this approaches to support high performance culture &
commitments:
 Comparative Approach:
Hilton Group can use this approach(Nahavandi, A., 2016). It involves the ranking of the
employees based on their performance to find work efficiency of its staff.
 Attribute approach:
It is based on the presence of specific skill sets that is required by the company to performing the
task such as problem solving skills, teamwork, communication, creativity, innovation etc. the
Hilton Group can use this approach to find out the additional skills of its work force for bringing
out the high performance from them(Sanghi, S., 2016.).
 Behavioural approach:
It is one of the oldest performance techniques where the behaviour of an employee is been seen
by the Hilton Group to ensure their good interpersonal relations with other employees as well as
with customers.
 Result & Quality Approach:
It includes financial & satisfaction level of the company by the quality of the work of its
employee(Sanghi, S., 2016.). It helps Hilton Group to improve its brand image & services.
Conclusion
As per the above report there will be each and every company in the organisation is focus on the
human resource department because each and very organisation is focus on the hr. department
and do work as well. In human resources' department the work is to be focus on the each and
very new candidate in the organisation. In each organisation hr. team the will provide training
new candidate so do well in the organisation . In the above report show employer capacity of
work and to prepare a hand book top each and every employs. In Hilton group focus on the audit
report of the company with the help of the audit report there will be focus on the each and every
employs details about the work and culture. Audit report play a very important role to each
employs and use different approaches to solve them any problems in the organisation.

Reference
Books and journals
Goodwin and et.al Wodchis, W., 2014. Providing integrated care for older
people with complex needs: lessons from seven international case studies.
London: King's Fund.
Senge, P.M., 2014. The fifth discipline fieldbook: Strategies and tools for
building a learning organization. Crown Business.
Li, N. and et.al 2014. Toward a model of work team altruism. Academy of
Management Review, 39(4), pp.541-565.
Pakdil, F. and Leonard, K.M., 2014. Criteria for a lean organisation:
development of a lean assessment tool. International Journal of Production
Research.52(15). pp.4587-4607.
Parker, S.K., 2014. Beyond motivation: Job and work design for development,
health, ambidexterity, and more. Annual review of psychology, 65. pp.661-
691.
Sessa, V.I and et.al 2015. Continuous learning in organizations: Individual,
group, and organizational perspectives. Psychology Press.
Frese, M. and Keith, N., 2015. Action errors, error management, and learning
in organizations. Annual review of psychology.66. pp.661-687.
Weller, J., Boyd, M. and Cumin, D., 2014. Teams, tribes and patient safety:
overcoming barriers to effective teamwork in healthcare. Postgraduate
medical journal. 90(1061). pp.149-154.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational
excellence. Upper Saddle River, NJ: pearson.
Eime and et,al 2013. A systematic review of the psychological and social
benefits of participation in sport for children and adolescents: informing
development of a conceptual model of health through sport. International
Journal of Behavioral Nutrition and Physical Activity.10(1).p.98.
1

Hawkins, P., 2017. Leadership team coaching: Developing collective
transformational leadership. Kogan Page Publishers.
Nahavandi, A., 2016. The Art and Science of Leadership -Global Edition.
Pearson.
Burke, W.W. and Noumair, D.A., 2015. Organization development: A process
of learning and changing. FT Press.
Sanghi, S., 2016. The handbook of competency mapping: understanding,
designing and implementing competency models in organizations. SAGE
Publications India.
Maitlis, S. and Christianson, M., 2014. Sensemaking in organizations: Taking
stock and moving forward. Academy of Management Annals. 8(1). pp.57-
125.
Mathieu and et.al 2014. A review and integration of team composition
models: Moving toward a dynamic and temporal framework. Journal of
Management.40(1).pp.130-160.
2