Skills, Knowledge and Behavior of HR Professionals

Developing Individual,
Teams and
Organisations

INTRODUCTION.....................................................................................................................................3
TASK 1....................................................................................................................................................3
P1. Determine skills, knowledge and behaviour of HR professionals................................................3
P2 Conduct a personal skill audit.......................................................................................................5
P3 Differentiate organisational and individual learning.....................................................................7
P4 Need of continuous learning and professional development.........................................................9
TASK 2..................................................................................................................................................10
P5 Role of HPW in employee engagement......................................................................................10
P6 Approaches of performance management...................................................................................11
CONCLUSION.......................................................................................................................................12
REFERENCES........................................................................................................................................14

INTRODUCTION
In this global environment, every business entity want to grow and diversity. For this
purpose, it is essential for them to manage its all working activities and operations in an
effective manner. Human resource department of the firm is liable to manage workforce
diversity so that company can achieve high competitive advantage (Bolman and Deal, 2017).
Its main objective is to get optimum utilisation of available resources. in addition, HR
professional are responsible to provide training and development assistance to all staff
members for their growth and betterment. The present assignment is based upon TESCO; it
is one of the largest retailer which deals in grocery and other luxury products. The firm has
covered almost 30% of overall market share. Apart from this, the report will be described
skills, knowledge and behaviour of HR professionals. There will a discussion upon the
importance of continuous and professional learning within a commercial entity.
TASK 1
P1. Determine skills, knowledge and behaviour of HR professionals
Human resources is an eminent part of every business organisation. The core concept
of HR is consists with all those aspects which are related to manage employee relations at
workplace. In other words, HR is all about supporting and handling people in a systematic
process for associated processes. Thus, human resources is most important functions, in the
perspective, companies hire well qualified and skilled people who are liable to effectively
controlled its workforce (Salas and et. al., 2012). Several multinational firms have their own
HR department so as to handle its business activities and operations at international level.
TESCO is having adequate HR professionals who manage its workforce at very large scale.
While hiring such people, companies need to consider certain skills and qualities which are
described as under: -
Skills of HR professionals-
 Managing resources – It is the foremost quality of a HR person; he or she should be
able to manage resources, i.e. human within company. Such people capable to
motivate, develop, control as well as directing other peoples as they can work for the
company.

 Active listening – Another major skill of HR is, ability to listen carefully what others’
want to say. He should give proper attention while hearing employees’ problems and
issues; take time to understand them and find appropriate solutions towards the same.
 Effective communication – The HR manager have to communicate effectively with
others and able to present his view point in front of senior manager. Good
communication skills also help a person to achieve his career goals and objectives.
 Leadership and management – It is another essential skill of HR’s as they should be
able to lead and manage overall tasks. In this context, he or she has to know how to
manage people or a team and then influence them towards a particular activity
(Leonard, 2011).
 Decision making skills – Making fast decisions helps a person to grab good
opportunities and get succeed. So that, HR persons must be able to take quick
decisions when it is required therefore firm can easily achieve high competitive
advantage.
 Analytical thinking – Human resource managers should be capable to think effective
and innovative manner. With this assistance, they can increases the efficiency of a
specific project or task.
Knowledge of HR manager –
 Knowledge of the business – Such people have proper knowledge about a business as
well as overall organisations. It will helpful for them to prepare effective strategies
and policies (Seibert, S. E., Wang, G. and Courtright, 2011), Business and
organisational knowledge consists with, HR should be familiar with all rules,
regulations and other policies of the company.
 Knowledge of labour legislations – Human resource professionals have good
knowledge of labour relations therefore he can easily manage people. Labour relations
are related with taking care employees rights and duties at working. For example-
providing healthy and safe working environment to all staff members as they can
work in proper way.
 Knowledge of International HRM – The term HR is not limited with national level; it
is spread in all over the world. Therefore, the person has good information of
international HR policies and management.