High-Performance Work & Performance Management

This assignment examines the role of High-Performance Work (HPW) practices and performance management systems within Apple Inc. It delves into various aspects of HPW, such as collaborative working, training and development, and reward systems, highlighting their contributions to a high-performance culture and employee commitment. The document also evaluates different performance management approaches, including comparative and attribute methods, illustrating how they can support the achievement of organizational goals.

Developing Individuals,
Teams and Organisations

INTRODUCTION
A company needs to accentuate on aptitudes, learning and conduct of their
representatives who are working inside the association. As it assumes an essential job for the
development and execution of the firm. An organization needs to concentrate on the learning
abilities of individual through which they can pick up information and enhance conduct that can
build up a group too to upgrade the profitability and execution of association. Mac Inc., is an
American innovation organization which was established by Steve Jobs, Steve Wozniak, and
Ronald Wayne in the year 1976. Its headquarters is arranged in California and it bargains in
different items and administrations, for example, Macintosh, iPhone, iPad, Apple Store, iTunes
Store et cetera. Hence, the report supports the information, abilities, practices, individual
aptitudes review, proficient improvement plan, contrasts between authoritative, singular learning
and preparing and advancement too. Further, it additionally covers consistent learning and expert
improvement, HPW commitment in representative commitment and upper hand alongside
execution administration (Belbin, 2012).
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
A human resource manager needs to have some information, knowledge, abilities, skills
and behaviour to work in a productive way. As HR has a few duties to deal with the workers
they must learn new aptitudes and information that can helps to complete their exercises in a
fitting way. While working in Apple Inc., the HR officer has a few duties that needs do their
undertakings with a few abilities.
Knowledge: It refer to pick up the data with statistical data points. As learning can be
secure from different mediums, for example, through perusing books, magazines, blog entry and
so forth. In any case, an individual can likewise receive it through the perception and
environment (Curtis and O'connell, 2011). For a model, a HR director of Apple can get the
learning about the working territories of a human asset division. To pick up the learning, they
have to consider and get a degree since it assumes an imperative job to land the position in an
association. As they get the graduate degree in human asset administration, they wind up subject
to land the position in Apple Inc. Thusly, human asset chief picks up the information about their
duties that must be complete while working in the association. Human asset chief has

information to actualize the approaches and methodology, keeping up uniformity and decent
variety in the association. They offer the occupations subsequent to cooking the data from
different divisions and enroll the staff through giving set of working responsibilities and
individual determination. The chiefs gain the information to enlist the new staff and after that
they readies an expected set of responsibilities as per their insight to enhance the profitability of
the association (Liljenberg, 2015).
Skills can be characterized as the center of the profession competency which needs to
secure by learning rehearses as it were. An individual can get while working inside Apple Inc.,
HR needs to oversee impart the data in a powerful way, for example, meeting a competitor. On
the hand, they can utilize delicate correspondence expertise while speaking with the wannabes.
There are a few abilities that should behave in a human asset administrator while working, for
example, critical thinking and observing the execution record of the representatives. These are
real abilities that can be picked up by the director while working in Apple Inc.

Behaviour can be characterized as decorum’s of an individual that speaks to their
identity like dressing sense and correspondence style. There are a few factors that can impact
conduct of an individual like discernments, inspiration, learning and capacity can effect on a
man's conduct. For a model, the human asset supervisor of Apple, can take in a few things from
others, for example, the speak with their workers. As administrator can watch other's exercises to
take in the method for communicating with workers. This will enhance their conduct towards
their representatives which reflects in the enhanced proficiency and profitability of the
association. Like a HR at Apple Inc., they should be delicate with the representatives to deal with
a positive domain at the work environment. The director ought to act well since it maintains a
strategic distance from the inconsistencies among individuals and in neighbourly environment,
they can improve their profitability. Consequently, information, aptitudes and conduct assume a
fundamental job for human asset chief while working in an association. As there are a few things
which needs to complete the undertaking in a proper way (Anagnostopoulos and Byers, 2014).
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P2. Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role
Personal skill audit – This is utilized to cater the data about the aptitudes, skills and
learning, knowledge of an individual. With the goal that an association can estimated their
required endeavors that necessities to meet the objectives of the association. It is a critical
perspective since Apple Inc., can perceive the procured abilities and learning of their workers.
There might be some extra abilities and learning are required to accomplish the destinations and
objectives of the association. With the end goal to fill this, hole the organization can give
preparing and advancement sessions that can help in enhance proficiency of an individual
(Pardey, 2016).
Personal skill audit assist an individual to identify their own strength and weaknesses for
specific job role. These kind of plans assist in determining future requirement of specific skill
that assist in attaining desired objectives and opportunities easily. It has been proven very
effective for those who wants keep themselves on the career track for their personal as well as
professional career development practices. These auditing practices are based on particular area
of job role on which an individual wants to keep themselves by their own choice. This personal
skill plan is of Jane Cambridge for her HR Officer role. For this, she requires to analyse some
major area that determine the skills she requires to have being an HR. It will also assist in
determining her existing skills as well as major areas that she needs to develop properly.
A personal skill audit plan can be prepare as shown :
Name: Jane Cambridge
Job role: Human Resource Officer

Very good
Good
Adequate Little or no
experience
Information Technology
Use Microsoft
Office
Word
✔
Use Excel
spreadsheet
✔
Use a Database ✔
Use specialist
HR
software
✔
Use the internet ✔
Use e-mail ✔
Use
PowerPoint
✔
Very good Adequate Little or no

Good experience
Communication Skills
Drafting
contracts of
employment
✔
Taking notes
of
disciplinary
hearings
✔
Write reports ✔
Produce
material to
support
presentations
✔
Delivering a
training
session
✔
Resolving
disputes/
complaints
✔

Interviewing ✔
Advising on
HR issues
✔
Very good
Good
Adequate Little or no
experience
Problem solving skills
Make good use of
verbal reasoning
skills,
able to handle
complex
data and make
selective use of
information
✔
Explore more
than one
solution in order
to
✔

solve a problem
Consider the
ideas of
others to help
solve
problems
✔ ✔
SWOT analysis
Strength – On the basis of above analysis it has been identified that Jane Cambridge
have some major strengths that assist her in managing professional working approaches as an HR
officer. These major strengths are knowledge to use Microsoft Office Word, Use Excel
spreadsheet, Use the internet, e-mail and Power Point as well. She also have knowledge to Write
reports for employees as well as taking Interviews properly that helps her in managing business
operations properly.
Weaknesses - Jane Cambridge requires to enhance some of her skill for her professional
career development approach as an HR officer. She has lack of knowledge to Use a Database,
Use specialist HR software and Drafting contracts of employment. In addition she requires to
work on delivering a proper training session to employees and to pay attention towards
considering the ideas of others that help to resolving them properly.
Personal development plan – Personal development plan is a structured format that
assist in determining in conducting planning practices for the individual's development. Its I
required for individual to make an proper personal development plan that assist in reducing
weaknesses and threats that can create conflicts in individual's career and professional
development duration. With the help of personal development plan, Jane Cambridge gain new
skills or learning which helpful in achieving better outcomes in career. A personal development
plan is given below -
S. Learning Present Target Development Criteria for Time

No. target Proficiency Proficiency Opportunities Judging
Attainment
Scale
1 Use a
Database
6 10 By categorised
information properly
in separate folders in
order to keeping
records of each
individuals safe and
securely.
Senior manager 60 days
2 Use
specialist
HR software
5 10 By getting training of
effective uses of HR
software that assist
providing knowledge
to implement them
properly in HR
working activities.
Peers or
colleagues
80 days
3 Drafting
contracts of
employment
6 10 By analysing
working categories
of HR while
conducting
employment
sessions. In order to
enhancing drafting
features it is required
for to short-listing
each candidate
properly.
Superiors and
colleagues
120
days
4 Delivering a
training
session
5 10 By enchaining
communication skill
with employees as
Seniors 90
Days

well as making notes
upon particular topic
that assist in
determining what to
include in training
sessions for skills
enhancement
practices of
employees.
5 Consider the
ideas of
others to
help solve
problems
5 10 By maintaining
proper
communication with
peers and conducting
regular conference
sessions that assist n
identifying problems
of other in order to
providing them
proper solutions.
Employees 90 days

P3 Analyse the differences between organisational and individual learning, training and
development
Organizational Learning: As the name proposes, organisational learning discusses the
association which incorporates making, investigating and exchanging information, among the
individuals in an association. Fundamentally, it depends on learning for a reason and its results.
Learning in an association is additionally essential for the smooth stream of information which
leads in basic leadership and critical thinking (Cherubini and Nielsen, 2016).
Individual Learning: Just, it is a procedure through which an individual additions
information. Be that as it may, when comes to hierarchical setting, it widens its degree. Everyone
has their own abilities which they have gained from some place. Be that as it may, when an
individual works in an association, it is so essential to learn and investigate the information. The
fundamental reason behind the individual learning is to clean and shape the aptitudes present in a
person which can be valuable for an association.
Difference between Organizational and Individual Learning: Learning is whether for
an individual or an organization, both are equally important for the organizational achievements.
Individual learning:
Introduction: It centres around learning of an individual while working in a company.
Purpose: APPLE train their leaders to have clear vision which is focused on organisational
learning (Shah and Jain, 2017).

Roles and responsibilities: APPLE have characterized the jobs and obligations which are useful
in sharing and applying information for authoritative learning.
Results and Outcomes: The aftereffect of Individual learning is that it is helpful for the worker's
close to personal fulfilment and their self-improvement
Organizational Learning
Introduction: It centres around learning of entire association while working for the achievement
of entire firm.
Purpose: APPLE's principle object is to offer learnings to every representative of an association
to accomplish worker fulfilment.
Roles and responsibilities: APPLE have characterized jobs and experts to every single
representative because simply after that they get the opportunity to find out about how their
learnings function emphatically for the association.
Results and Outcomes: The consequence of organisational learning is that it is vital for the
development and achievement of entire association and additionally workers too.

Training: If discussed about firm, Training is a procedure in which workers are offered preparing
to learn and upgrade the key abilities which will demonstrate supportive in their activity. This is
learning in which workers are paid that is the reason it is called learning with gaining is known
as preparing. Trainings are given to workers in setting of their activity jobs and this will enhance
their conduct towards their seniors (McKenzievan, 2011).
Development: While offered preparing to the workers, they are given the hypothetical learning
about their activity jobs. In the following stage, which is advancement incorporates one stage in
front of preparing. Advancement causes a representative to upgrade their productivity while
performing assignments.
Difference between Training and Development:
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance.
Continuous learning and professional development are pertinent to one another. These
moves a person to investigate towards discovering that can spur them to gain aptitudes and
learning for their better future chances. An individual learns for an amazing duration whether
they perused books or watch the climate. So also, with the end goal to support in Apple Inc., they
additionally need to take in a few new things that can inspire them and enhance the new devices.
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A representative ought to learn new things that can upgrade their profession chances to build up
the new thoughts (Payne and Calton, 2017).
For a model, a couple of years prior, there was just personal computers, yet as the clients
understand that they require little cell phones on which they can deal with their work in a
compelling way. At that point, Apple Inc., presents the iPad and MacBooks with the goal that
individuals can achieve their objectives. This is a development that came in initiation through the
perception. Consequently, it is fundamental for the general population to learn ceaselessly on the
grounds that it likewise enhances their expert information.
Continuous learning and professional learning should be produced while working in an
association. As it supports -
Performance improvement – An individual can enhance their abilities through perusing
books, magazines, diaries and watching environment. As they can enhance their execution by
confronting difficulties because these surprising changes make them ready to remain in the
intense circumstance and discover the arrangements that can defeat the issues. It enhances the
productivity by venturing out from their customary range of familiarity and offer them new
chances.
Personal growth – While working in an association an individual ran over different
circumstances and additions learning. Nonstop adapting additionally offers self-awareness of a
person as whatever they read or watch it gives an ordeal that can help them in while working in
Apple Inc. For a precedent, in present time there are different computerized instalment
applications which are broadly utilized by the general population. As per the current time and
watching the surroundings Apple built up an instalment portal that winds up conceivable because
of the group joint effort. There were various representatives in a group who were dealing with it.
While building up the undertaking they all face a few issues, for example, executing the
application methodically that enhances abilities and information of each person. In this manner,
they all picked up their self-improvement while working in the association (Belbin, 2012).
Improve and sustain in current job – It is urgent to stay significant to the field to correct
the present abilities and learning. For a precedent, if a representative is working, they ought to
have the capacity to continue in the present occupation through enhancing their insight that can
be increase through practices and learning propensities. As it helps the profile of a man since
they are available to learn new things and build up their ideas that can be advantageous for the
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association. For a model, if a man is working in Apple Inc., they must investigate for new things
that can enhance their insight in the software engineering and furthermore enhances their
situation in the association (Curtis and O'connell, 2011).
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation.
High performance work practices can be creating in an association with the end
goal to enhance the limit and effectiveness of the staff. It can include drawing in, choosing,
employing, creating and holding the faculty with the goal that the firm can improve its abilities.
This is utilized to set up an ideal mix of the general population with innovation to finish use of
the assets. The HR screens the exercises of its representatives through association structure that
can comprises of data framework, assignment configuration, rewards framework, determination,
preparing and improvement. In addition, it incorporates execution and association objectives too.
These are the essential components of High-performance work practices that contributes towards
the worker commitment and upper hand.
Knowledge sharing – When Apple Inc., receives HPW structure then it will improve the
representative commitment since they will share their data in the association gatherings. Each
worker can share their observations that can supportive for the improvement of the undertaking.
This will expand their efficiency in light of the fact that each part of the task can clear in the
gatherings. On the off chance that is there any issue, it very well may be comprehend by the
consolidated endeavours of the association.
Resolve problems – They can resolve the contentions among the representatives on the
grounds that the firm gives square with chances to demonstrate their ability. The person who is
performing great in all the assignment then they can get the chances to get the advancement. On
the off chance that there are no issues among the representatives, they will be more cantered
around their work that will expand the upper hand. As they can invest their energy in
advancement that can catch the commercial centre (Liljenberg, 2015).
Performance reward – The representative commitment is additionally useful for the
Apple Inc., and their workers too. As when organization spurs their representatives to work with
productivity then the workers put more endeavours to get the execution rewards. The association
can propel their workers through offering them expanded pay or accomplishments that fills them
with excitement (Anagnostopoulos and Byers, 2014). These are the centre parts of high-
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performance work that contributes towards representative commitment and upper hand of the
association.
P6 Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples how they can support high-performance culture and
commitment.
Performance management alludes to the procedure which deals with representative's work
and as per the arrangement. It likewise screens and surveys a representative's targets and
commitment towards the association. The centre motivation behind execution administration is
to advance the workers proficiency that can improve the efficiency of Apple Inc.
Comparative approach – It is utilized to contrast a representative's execution in
gathering and regard to the others. Every part is evaluated by their execution from most
astounding to least (5, 4, 3, ....). There are different systems that can be utilized by the director of
Apple Inc. for example, constrained appropriation strategy, combined examination and realistic
rating scale (Pardey, 2016). This methodology depends on correlation in which administration
distinguish person's execution in regard of others. The examination between workers' jars make
clashes and hindrances.
Attribute approach – In this methodology the supervisor can dissect the execution of
their subordinate’s dependent on their such parameters critical thinking aptitudes, collaboration,
correspondence, judgment, innovativeness and development. They can screen the workers on the
blend rating scale that is high to low or medium. As the supervisor can offer rating to workers as
indicated by the inventiveness, for example, 4%, 5%, 7% individually for every representative.
This break down by their senior directors that help them to give survey on the representative's
execution. In this procedure chief break down execution of their workers dependent on their
aptitudes and capacities. Through this methodology every representative gets equivalent open-
door dependent on their capacities.
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CONCLUSION
From the above report it very well may be reasoned that a person's aptitudes, information
and conduct is critical for the association development. As there are different angles from which
a man can learn and embrace the things for their enhancement. An individual expertise review
and self-improvement plan can help them to recognize their hole between the current and wanted
abilities and information. In the event that a person investigation their quality and shortcomings,
they can get their coveted objective. HPW additionally assumes a vital job in the association to
improve the worker commitment and upper hand alongside estimating the execution
administration framework.
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REFERENCES
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