Personal Knowledge, Skills and Attributes (KSA) Assessment

DEVELOPING
INDIVIDUALS,
TEAMS AND
ORGANISATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
SECTION 1 – PORTFOLIO............................................................................................................1
P1. Determination of appropriate and personal Knowledge, Skills and Attributes (KSA)
required by HR Advisor..............................................................................................................1
P2. Analysis of a complete Personal Skills Audit and development of a Professional
Development Plan.......................................................................................................................3
SECTION 1 – BRIEFING PAPER..................................................................................................6
P3. Difference between organisational and individual learning, training and development.......6
P4. Need of continuous learning and professional development...............................................8
SECTION 2......................................................................................................................................9
P5. Understanding of High Performance Working contributing to employee engagement and
competitive advantage.................................................................................................................9
P6. Evaluation of Different Approaches to Performance Management....................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Developing individuals, teams and organisation is a crucial activity for a company as it
ensures sustainability and better business growth. Furthermore, development of these three
elements helps an organisation to gain a firm competitive advantage even in a dynamic business
environment. In addition to this, development in knowledge, skills and attributes of individuals,
teams as well as organisation assists a firm in developing a better working environment
contributing effectively in its enhanced profitability. The following report is based on
development of individuals and teams within Hightown Housing Association and is divided into
two sections. The first section deals with analysis of knowledge, skills and attributes for an HR
Advisor's role as well as a personal skills audit, along with a detailed professional development
plan. Second section of this report, however, covers high performance working and performance
management.
SECTION 1 – PORTFOLIO
P1. Determination of appropriate and personal Knowledge, Skills and Attributes (KSA) required
by HR Advisor
An HR advisor is an individual which acts as an intermediary between HR team of an
organisation as well as other departments within the country. Their role is quite important within
a company as they serve as an immediate contact middle managers as well as line managers of
an organisation. Within a specific role, it is crucial that an effective sort of Knowledge, Skills
and Attributes are present within an individuals which are essentials for that particular job post.
Knowledge refers to the information regarding a specific job role, whereas skills for a job role
refers to the competencies of handling the responsibilities of the same. Lastly, attributes are
personal traits that must be present for a job role. These elements could be an effective criteria
to judge whether an individual is apt for a job role or do they need more work towards enhancing
their Knowledge, Skills and Attributes.
In context with Hightown Housing, there are several factors which must be possessed by
an HR Advisor for effectively excelling in their role. These aspects are mentioned below:
Knowledge: Company's Policies and Procedures: One of most important aspects for which HR
Advisor needs to be updated about is the policies as well as the procedures of an
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organisation. For Hightown Housing, it is very crucial that HR adviser have prominent
knowledge about organisational policies such as its code of conduct, contractual terms
and condition, disciplinary procedures, etc.
 Employment Law: Employment Legislation covers each and every regulation and law
which governs the interest of employees working within a company. Furthermore, these
legislations also cover areas of interest of the workforce and protects them from any sort
of discriminatory practice. Thus, it is important that HR Advisor within the firm gain
crucial knowledge about these legislations.
Skills: Management Skills: There are various responsibilities for the HR Advisor within an
organisation like Hightown Housing, such as supporting managers, managing team
change, relocations, restructures, as well as other crucial factors within the firm. These
activities require HR Advisors to plan, organise, direct and control each of these
operations and thus, possess effective management skills.
 Communication Skills: Another skill which is a must have within the HR Advisor of
Hightown Housing is communication skills. This is because, regardless of the sector in
which an organisation operates, each company is required to exchange crucial
information. Thus, HR Advisor, in relation to communicate with managers and other
entities within the organisation are needed to possess this skills to exchange crucial
information verbally as well as using written communication methods.
Attributes: Multitasking: Within an HR Advisor, multitasking is one prominent attribute which is
essential for the individual to carry out their Human Resource functions in an appropriate
manner. This individual within Hightown Housing requires to perform several activities
simultaneously, such as, monitoring HR KPIs, developing effective working
relationships, managing employee performance, etc. All these roles are required to be
carefully executed which could only be performed by multitasking.
 Ethics: Another appropriate attribute which must be present within an HR Advisor is that
the entity effectively comply with the ethical standards expected by the firm for these
individuals. Moreover, it is also very important that along with compliance in ethical
standards, HR Advisors also prominently comply with the legal requirements as well.
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