Table of Contents INTRODUCTION...........................................................................................................................3 Section 1..........................................................................................................................................3 PART 1............................................................................................................................................3 Right skills, knowledge and behaviours needed to carry out role as Human resource adviser...3 Detailed personal skills audit to identify KSBs in context of HR adviser job role.....................5 Professional development plan that sets out learning aims and training.....................................6 PART 2..........................................................................................................................................10 Section 2-.......................................................................................................................................10 HPW contribution to employee engagement and competitive advantage within company......10 Benefits of implementing HPW practices to improve business performance...........................11 Evaluating different methods of performance management......................................................12 Critically evaluate approaches and make judgments based on how these can be supportive. . .14 CONCLUSION..............................................................................................................................15 REFERENCES..............................................................................................................................16
INTRODUCTION Developing team, individual and businesses is one of the most important and quite difficult jobs of managers whether they are experienced or new. It is vital because managers are accountable for carrying out business tasks in order to reach at organization aims & objectives. They use different types of tactics and methods to develop a group of people, individual and organizations. Management do a lot of efforts and hard work to build teams at workplace who are highlyknowledgeableandskilled.Thisassignmentisbased on High town Housing association, which falls under list of respected and well known charitable housing associations in UK. The current study is divided into two sections. Section no one will explain behaviours, knowledge and skills required by and for HR adviser. ItwilldefinepersonalskillsauditstodeterminerightKSBsandprofessional development plan for specific job role. This section also covers, concept of continuous learning & development and professional development as well as describe need for continuous learning & professional development. Furthermore, in context of section 2, it will clarify contribution of HPW to employment competitive benefits and employment within specific organizational condition. It will explain varied approaches to performance management and their support in regard to high commitment and performance culture. Section 1 PART 1 Right skills, knowledge and behaviours needed to carry out role as Human resource adviser It is well known that in this rapid changing world accountabilities and duty of HR adviser has become quite dynamic (Baran, Filipkowski and Stockwell, 2019). To advise consumers and workers on recruitment of new applicants and retention of current staff member, is the main role of person appointed at above position within High town Housing association. They generally included in helping and supporting recruitment managers with their interview methods and writing job descriptions and designing business policies as well as researching performance
evaluation approaches. Appropriate skills, knowledge and behaviours mean a lot within Human resource adviser role. With the help of right abilities and knowledge they can perform even better and enhance productivity level of company effectively. There are many skills and other things required to carry out this specific role in chosen company, following are- Good communication skills- This skill is needed for human resource adviser role as it make them able to provide key advise based on varied things like grievance and absence of workers (Buenviaje and et.al., 2016). HR adviser with this skill can develop better working relationship with other people at workplace effectively. Knowledge related to employment law- To carry out HR adviser role in High town housing association, an person should have knowledge and proper understanding about employment law, because it make them capable to provide facilities to staff accordingly (Ardito and Petruzzelli, 2017). Decision making- With the help of this skill, HR adviser can support company to restructures management activities and manage team changes at workplace. With good decision making ability they can handle matters related to employee relations problems and others. Time management skills- Along with above skill, it is also required to carry out above role in firm. It makes them capable to monitor human resource KPIs, and conduct other activities. Team building knowledge- With this knowledge HR adviser, while doing their job in chosen organization enhances productivity of business and increase productivity. Technological skills-
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It is one of the most vital skills required to develop salary sheets and to mark absence and presence on system related to existing and new applicants. They can revert human resource enquires via email, telephone and other digital tools with the help of this skill. Collaborative work skills- This skill is important and quite useful for HR adviser as they can develop good relations at workplace by working and supporting human resource assistant. Open minded behaviours- It is really very essential for HR adviser to keep open minded behaviour, because it allows them to consider other opinions as well. Knowledge of human behaviour and performance- With above knowledge and skills human resource adviser must have knowledge related to human behaviours which makes them able to deal with different workers from varied age group and allow them to handle their issues with appropriate suggestions. Trustworthiness behaviour- Human resource adviser must have this behaviour because it helps to creates positive working environment at workplace and aid to build strong team within workplace. Detailed personal skills audit to identify KSBs in context of HR adviser job role SkillsVery goodGoodAdequatePoor knowledge Communication skills Decisionmaking skill Technical skills Time management skill Collaborative practiceand
ability Employmentlaw knowledge Teambuilding knowledge Openminded nature Trustworthiness behaviour Knowledgeof human behaviour Skills audit- In order to conduct personal skill audit, specific tool or framework can use that help of identify right knowledge, abilities and behaviours (Plant, Bara and Sarens, 2019). SWOT analysis is one of the best tools, I can utilize to determine all my capabilities and weak points which I need to develop. Strength- I can say that I have good communication skills, which is one of my biggest strengths. With above skill, I also have time management skills, which makes me able to complete my all tasks on timely manner. I am capable to consider other suggestions and then implement right one while taking decision regarding employee performance management. Weakness- With above skills, I have some weak points that impact on my further job role. Due to lack of technical skills I will not be able to communicate with others at workplace via emails and other advanced technologies. Another thing which I need to develop or improve, that is related to knowledge of employment law or contract. Due to lack of decision making skill sometime I cannot be able to take appropriate action at right at right place. Opportunity-
I will work much better than other people at workplace, by developing technical skills, decision making and knowledge relate to employment. I can grab all the opportunities, by obtaining all above skills that will help me in further. Threat- The biggest threats I will face while developing my skills and abilities that is rapidly changing technology and rules & regulations related to employment. These threats will affect on my performance and competencies. From above analysis, it has been summarized that I needs to develop range of skills and abilities which makes able to work and accomplish responsibilities as HR adviser. Professional development plan that sets out learning aims and training Skills that needed to be improved PriorityStrategies that can be used to improve key skills Resources that are required for development of skills Method that will be used for evaluation of various skills Time frame Lackof knowledge regarding several laws MediumI haveplanned to increased my knowledge regarding severallaws thatimpact decision makingofHR while Recruitment and selection of employeesby readingbooks Iwill required severallaw books, internet connection andcomputer inorderto gather information related to laws suchas employment laws so that I Itcanbe analysisand evaluatedby identifying number of laws thatIknow whichneeded tobe consideredby HRmanager while managing diverse individualof It will requires atleast2-3 monthto improvemy knowledge regarding existing rules , regulation and lawthat impactHR decision making.
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oruseof internetto searchabout information related to recent lawand procedureof firm(Altinay andet.al., 2017). can give better advices to HR foreffective management of people. firm. Poor Technical skills HighInorderto improvemy technical skills I havedecided that I will make moreuseof newand innovative technologyto perform several taskssothatI can have better commandon new technologies. Ihavealso decided to take training or join classes to have sufficientskills Toenhance mytechnical skills some of theresources thatare requiredare smartdevices orcomputer, internet connectionor individual that haveexpert knowledge about techniques that can helps metolearn new techniquesto performtask andtake Itcanbe evaluatedby analysingmy command, speedwhile usingnew techniquesto gatherand analysis several informationof firmfor effective growthand successin competitive market. For development oftechnical skillsIwill needs approximately 4-5 months.
andknowledge regardingthe waynew technologies suchas information technologycan beusedto collect, analysis andinterpreted largedatafor correct decision. accurate decision. Decision making skills Medium to High Forimproving mydecision making skills I havedecided that I will learn fromsenior executiveor people that have expert knowledgeto takecorrect decisionwithin limitedtime framefor benefit for all. Ihavealso plannedthatI Forbetter decision makingskills I will require book, computeror internetto find information regarding various methodthat areusedby successful entrepreneurs whiletaking decisionfor growthand Decision makingskills hasbeen developedcan beevaluated bynumberof problem I have resolved,or accuracyof decision makingin terms of result. Better result of particular decisionstated thatIhave improvedor developedmy Todevelop decision making skills I mayrequired periodor experienced of 1 year.
will solve more andmore mathematical, analytical problemfor increasingmy mind power and findbest alternativeto resolvevarious problems. expansionof business. decision makingskills to provide best advices to HR managerof organisation (Bishop, 2020). Knowledge of human behaviour HighTo improve this behaviour,I needtoselect appropriate approachand take suggestions frommy seniors. Expertadvice and case study ofsuccessful entrepreneurs. Byworking with team and understanding theirneeds,I canevaluate my abilities., 15 days Personal reflection- The above personal skill audit is very important for me to handle and manage my career as a Human resource adviser. In fact, my professional career depends on a number of elements that were highlighted in SWOT analysis. Role of HR adviser is very challenging and difficult role, in recent time. It requires a lot of efforts and knowledge, which is quite important. Based on above audit, it is helpful for me to develop the personal development plan as per my weak points in order to enhance them at earliest and in effective manner. One thing to note here is that there are some abilities that are developed with time when individual become experienced. All that is
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needed in here is that I must concentrate on my personal development or improvement plan to turn my weaknesses into abilities. I can say that by conducting personal skill research, via using SWOT analysis I effectively identify my threat and chances as well. I need to develop three specific skills, that has been mentioned above, for which professional development plan can be developed. While performing as human resource adviser there so many skills I can effectively use to play my role. PART 2 Section 2- HPW contribution to employee engagement and competitive advantage within company High performance work defined as key practices that have been reflect to improve a business ability to effectively and efficiently attract, hire, recruit and retain skilled applicants (Cooke and et.al., 2019). It is a general approach used by HR management and HR manager to manage High town Housing association that aims is to stimulate better employee engagement and intense commitment to achieve top level of performance. HPW is refers to process of creating a culture where there is transparency, open lines of communication and trust for all already available. This is one of the best ways also use to organize work in which staff participate in making decision that have a actual impact on High town housing firm and jobs within it. There are so many key elements accessible in high performance work system that effectively operates in company and use to enhance their performance level even better than other firms operating in same sector. It includes assuring employee security, selecting recruiting, high results-based incentives or compensation, reduced statues barriers, training by commitment and sharing key information. These components can use in High town housing association which increase employee engagement degree which in return aid firm to obtain competitive advantages while operating in industry. For instance, by encouraging employees to take part in decision making procedures management can engage their involvement while making further changes
which people can easily expect. It helps to build a strong group of skilled applicants who are able to ready to work harder and achieve competitive benefits for company. High performance work approach especially utilized to better staff engagement as well as commitments for get high performance and it is also designed to engage and increase in their work & use workers full effort. It can be said that, this practice or system is considered as set of coherent and consistent activities that see workers as an effective source of competitive benefits. HPW effectively contribute to workers engagement, by applying varied elements that make up this activity. For example, High Town Housing firm by creating trust partnerships with their applicants build high commitment and promote extra mile or role behaviour that are important for success in organization. Management can develop employment security policies which is another key element of HPW that demonstrate a strong commitment to candidates and their welfare work best when combined with careful hiring and selection of staff who fit requirement of firm and who match their job necessities. Benefits of implementing HPW practices to improve business performance High performance work system is a set of practices conducted by management in High town Housing organization designed to develop an effective and productive environment at workplace where staff has greater accountability and involvement or engagement. It combines human resource practices, procedures to leverage knowledge, alignment and skill of workers to company. It provides a lot of benefits to employees and employers in business as well as support to improve performance of company in effective manner. HPW help better worker attitude which makes applicant able to contribute in increasing and improving High town business performance. With the help of this system employee feel more accountable for improving organization’s operational efficiencies in systematic manner. They take more initiatives and level of innovation increases (High-performance work practices: How to improve organizational performance with HPWPs,2020). Furthermore, it can be said that by applying selective hiring as high performance work activity, management can improve performance of company in systematic manner. HR adviser by carefully examining new hires needs that chosen organization are precise in determining critical attributed and skill of their staff in first place, enhance business practices. By hiring skilled and recruiting talented workers, HR can improve each and every activity of firm; they can
make people able to perform according to set structure. Recruiting to fit needs of job makes more sense that simply hiring applicant with the better academic pedigrees. By recruiting right people atrightplace,HRcanenhanceproductivityandpracticesofbusinessevenbetterthan competitors, which is really very essential. It analyzed that HPW activities empower staff, which aids organizational and its operational efficiency (Oentoro, 2018). High performance working include substantial investment in applicants to empower by improvinganddevelopingindividualskills,motivation,flexibilityandknowledge,with expectation that employer can cater them with capability and chance to deliver input into work area decisions. In return, organization expect that empowered staff either new or existing can be capable to adapt and except quickly to rapidly modifying market conditions and business environment, thus betterment operational effectiveness’s and performance of firm. The main elements of HPW in company are comprehensive learning, training and development. Training is the most effective and beneficial component of high performance working, it helps to enhance skills of workers who are able to improve business practices & performance by working effectively. It can be said that manager and HR management effectively measure impact of HPW by reviewing staff commitment and their engagement in context of completing day to day activities at workplace. Evaluating different methods of performance management In recent time, HRM and human resource adviser do a lot of efforts and deal with many challengeswhile managing staff performance. Performance management is defined as an ongoing procedure of communication between employer and workers that occurs throughout an era, in support of completing strategic aims & objectives of High Town Housing association. The interaction process involves justifying specific expectations, providing feedback, setting strategic objectives, determining goals and reviewing outcomes. There are varied types of Methods are available in regard to performance management, following are; Collaborative working approach-
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Itisoneofthebestperformancemanagementapproachesthathelptoenhance performance and productivity level of staff rather than before. By working together applicants can manage daily activities in effective manner and manage performance of other people who is performing with them at same workplace. By performing together all workers can achieve common aim of high town housing company. They can share innovative ideas that increase working abilities of other candidates. Shift in feedback frequency- Anotherapproach,managementcanutilizetoperformancemanagementistaking feedback from employees regarding workplace environment and support from seniors. They can abandon annual performance review and use system that permit for actual time, frequent feedbackbyco-workers,managers,leadersandconsumers.Softwareplatformspermit management for taking immediate feedback and actionable insights. This information Human resource manager can use to manage performance of every one in company. Better employee training- Effective performance management in organization can rely on staff extensively, which means those workers need additional training and leadership improvement to aid their workers succeed. It can include how to aid staff orient their aims around coaching applicants about career ways, corporate tactic and chances, and committing to continuous feedback mechanisms. Better staff training will effectively work towards managing applicant’s performance even better, which is important for company. Technology role- In current time, organization uses a lot of approaches and techniquesas well as technologies to integrate performance management with other core human resource systems. This method permit for quantification, examine and impact to be identified more quickly. Platforms allow management and their applicants to interact, understand better thinks and learn new skill from each other as well as solve issues. With advanced technologies people can learn varied things and complete their task on timely manner.
Critically evaluate approaches and make judgments based on how these can be supportive From above discussion, four types of performance management approaches has been define in contextof High town Housing association,these can help in context of high performance culture and strong commitment within company. It can be said that above method to performance management effectively support to high performance culture that is considered as set of norms and behaviours that leads firm to achieve superior outcomes in term of achieving competitive advantages. For example, effective communication as PM approach create inclusive and positive culture at workplace where workers feel comfortable and always ready to work hard in any situation, it makes them able to provide full commitment to perform better than before. It is one of the most effective approaches management can use to develop above culture. It analysed that honest and clear communication between seniors and team member’s strong support for survival of high performance group. Effective interaction can aid in building a favourable and productive environment for work and increase productivity of workers for delivering their best. Along with above approach, collaborative working also can use to support commitment and high performance culture. By having a culture of effective collaboration High Town Company can increase employee abilities and knowledge even better. It create culture where people can work and perform together effectively and efficiently which is quite beneficial in termofincreasingoperationalefficiency,effectiveness,productivityandperformanceof business as well as staff. High performance cultures feature two sources feedback mechanisms, leaderships that motivate staff and training that promotes idea generation to take ownership in daily performance of their jobs. Training appropriately support in high commitment and performance culture, because it make worker more capable to perform in effective manner and grab opportunity to get incentives for better work. CONCLUSION From above analysis, it has been summarized that by having communication skill, technical, decision-making and other HR adviser playing their role in effective manner, which is
important for them while working in High Town Housing Company operating their business in the UK. Furthermore, it has been concluded that with the help of developing and implementing professional development plan applicants improving and developing some skill which they want to obtain to work as Human resource adviser. Moreover, it has been explained that by using above performancemanagementapproaches, management engaging workers for long and increase their commitment level even better.
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ExperientialLearningCycleModel.2019.[Online].Availablethrough: <https://carleton.ca/experientialeducation/what-is-experiential-education/experiential- learning-cycle-model/> High-performance work practices: How to improve organizational performance with HPWPs. 2020. [Online]. Available through: <https://www.ckju.net/en/dossier/high-performance- work-practices-how-improve-organizational-performance-hpwps>