Developing Individuals, Teams and Organisations - Marks & Spencer

DEVELOPING TEAM
&
INDIVIDUAL

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
P.1. Determine appropriate and professional knowledge and skills and behaviours that are
required by HR professionals......................................................................................................1
P.2. Analyse a completed personal skills audit and develop and Professional development
plan..............................................................................................................................................3
P.3.Analyses the difference between organizational and individual learning, training and
development. ..............................................................................................................................5
P4 Analysing the need for continuous learning and professional development for driving
sustainable business performance...............................................................................................7
P5 Demonstrating understanding of the way high performance contributes to employee
engagement as well as competitive advantage............................................................................8
P6 Evaluating the different approaches to performance management and demonstrating the
way they support high performance culture as well as commitment..........................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Team working is very essential part of the company. It promotes an atmosphere that
fosters loyalty as well as friendship (Martin and Manley, 2018). Team-working is the essence of
the organisation whether it is profitable or non-profitable organisation. For the smooth working
of the organisation it is very important to share the purpose as well as common goals which can
only be achieved by the team working skill. Cooperation is very essential for the company in
order to achieved the organisational goals and objectives. This present report is context with
Marks & Spencer company. It is one of the largest British multinational retail organisation of
United Kingdom. Its headquarters are located in London, United Kingdom. The revenue of the
company is £10.622 billion in 2017 and about 84,939 employees are working in the organisation.
This present report will cover appropriate and professional knowledge, skill and behaviours
which are needed for HR professionals.
P.1. Determine appropriate and professional knowledge and skills and behaviours that are
required by HR professionals.
There are number of departments and job post in the organisation, but human resource
department is the key of organisation success as well as smooth functioning. It is very important
to have appropriate skill, knowledge and behaviour within HR professionals. This is because the
functions of HR are not only limited to a single activity but they have to handle multitasking
activity and functions. HR managers of the company deal with all the issues as well as problems
related to performance management of employees, development of firm, compensation, training
and many other activities of company (Caligiuri, P. and Lundby, K., 2015). The HR team of
Marks & Spencer is very skilled, efficient and knowledgeable as they are dealing with all
important affairs of the company as well as help in achieving the desire goals and objectives of
company.
Here are the following skills, behaviour and knowledge which are very necessary to have
in HR professionals or managers in the Marks and Spencer-
SKILLS
Active Listening- This is also one of the most important skill that are required by the HR
professional. They should have to give full attention to what people are saying and taking time in
order to understand the points being made.
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Speaking Ability- This skill is the key attribute that is very important for HR to have as
without this skill, he/she will not call as professional HR. The Marks and Spencer issues and
problems cannot be solving if HR managers does not have speaking ability (West and et.al.,
2014). In addition to this, HR should have ability to speak in front of crowd.
Coordination- This is another skill of HR which is also very essential in the adjusting
actions in relation to others action in a systematic manner. Coordination makes the work fast and
efficient within Marks and Spencer.
Communication- This skill is the backbone of HR mangers. It is very essential that each
and every small or big information should be communicated effectively and properly to all
employees so that miscommunication does not arise in Marks and Spencer (Serrat, 2017).
KNOWLEDGE
Human Resources and Personnel- This is the key knowledge which is very important
for HR managers or professionals. They should know the actual procedure of recruitment,
election, compensation, benefits, training, employee's relations, negotiation as well as the
personnel systems of information.
Management and Administration- This is another important that is very important to
have in HR managers or professionals at Marks and Spencer about the complete knowledge of
principles of business and management. This involve strategic planning, resource allocation,
leadership technique etc.
English Language- In today's era, English is very important in the organisation. HR
professional should have complete knowledge of English and fluency in speaking (George and
et.al., 2017).
Law and Legislation- This is also one the most important thing that HR should know. It
is very essential that HR managers of Marks and Spencer should have complete knowledge of
laws and legislation such as labour law, wages law, health and safety act etc.
BEHAVIOUR
Adaptability and Flexibility- To become a professional HR or to have professional in the
personality or behaviour, it is very important that HR should have the behaviour and attitude of
adaptability and flexibility in their nature. HR manager of Marks and Spencer should be
consenting to listening as well as learning both and to accept the changing priorities and working
requirements.
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