Developing Individuals, Teams and Organisations

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1 ............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals...............................................................................................................3
P2 Analyse a complete personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role......................5
TASK 2............................................................................................................................................7
P3 Analyse the differences between Organizational and individual learning and training and
developing learning ...............................................................................................................8
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance ........................................................................................11
TASK 3..........................................................................................................................................14
P5 Demonstrate understanding of how contributes to employee engagement and competitive
advantage within a specific organisational situation............................................................14
TASK 4..........................................................................................................................................16
P6 Evaluate different approaches to performance management (e.g. collaborative working),
and demonstrate with specific examples how they can support high-performance culture. 16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................20

INTRODUCTION
Developing individual is the technique of enhancing the skills of individuals to the need
of the organisation as well to perform better in their field. This is the responsibility of the human
resource manager of conducting various training programs and seminars to develop the personnel
in the organisation. HR manager have some certain roles and responsibilities which it needs to
perform for the betterment of their team by providing proper knowledge and set of skills. By
developing individuals and team, company will able to hold all the conflicts and hurdles of the
external and internal environment. It will help to achieving the organisational goal and also
contribute to profit maximisation by improving the skills and ability of the employees. The
report consists of case study of Marks & Spencer which is a British company. Its headquarter is
in London. This is established in 1884 by Michael Marks and Thomas Spencer in Leeds. M&S is
currently operating with 959 stores in UK. This report covers the professional knowledge, skills
and behaviours that are required by HR professionals, SWOT analysis and professional and
development plan and reflective statement (Aguinis and et. al. 2012).
TASK1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
Human Resource manager is the one who is responsible for improvement in personnel
and keeping checking about the need for training and various seminars for the development of
the employees, so that individuals can give their best in achieving organisational goal.
Professional knowledge required:
 Human resource and staffing- Brief knowledge of principles and procedures for
employee recruitment, selection, training, compensation and benefits. Also have a
complete knowledge of labour relations and negotiation. Having a good command in all
these areas will help the HR manager to work properly and execute their staff
accordingly. There are organisation who is performing various training and development
programs for the betterment of the employees with the selection HR manager who has
very good knowledge in their field. Marks & Spencer should work hiring or development
of HR executive, who is good at recruitment, selection and training of the employee with
the proper code of conduct (Aguinis and Gottfredson, 2012).

 Law and Government- HR manager should have complete knowledge of laws and legal
codes, which will help in easy flow of activities in the organisation. Also have good
command in court procedures, precedents, government regulation, executive orders,
agency rules and the democratic political process. This will help in smooth work flow in
the organisation and also made aware employees about their polices and code of conduct.
Marks & Spencer should hire the HR manager who has correct and complete knowledge
of rules and laws of government in favour of employees as well as for the company.
Skills required:
 Active listener- HR executive should be a good listener, who can give full attention to
what other people are saying, taking time to understands the points being made, asking
questions as appropriate, and not interrupting at inappropriate times. These all skills will
help the HR executive to maintain good working relationship in the organisation.
Company can get good employees that will contribute in the goal achievement. Marks &
Spencer should look for the HR executive who can listen patiently to their employee and
solve their query in better way. Thus a good HR manager can make a perfect
organisation.
 Critical thinking- HR executive should have dynamic thinking of taking critical
decisions and uses logical and reasoning to identify the strength and weaknesses for the
alternate solutions which can be used in the organisation. HR executive should thin
beyond for the conclusions and uses different approaches for problem solving. With the
help of diversify thinking and logical ideas, HR can take right decision in order to run the
organisation efficiently. Marks & Spencer should hire dynamic HR executive, so that can
think in all the ways to take decision for the betterment of the organisation. Dynamic
thinking will lead to the compatibility with other organisation (Bolman and Deal, 2017).
Behaviour required:
 Stress Tolerance- HR executive job require accepting criticism and dealing calmly. In
organisation, there are many problems with the employees and management that HR need
to deal with it in a calm way with the best solution. Also have effective deal with high
stress situations. When there is a critical problem in the company HR needs to work
calmly and do their job in effective way. Having a calm behaviour in Marks & Spencer

makes the personality friendly to everyone and then it is easy to their employee to say
their problems and sharing their best solutions for the betterment of the organisation.
 Leadership- Job require willingness to lead, take charge and set directions for the further
flow of activities in the organisation. Leadership help in building good relationship with
the employees and company will work in one direction with the help of leadership. Marks
& Spencer should hire personnel, who have leadership quality and can take responsibility
of the work and convince every employee for one opinion.
P2 Analyse a complete personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role.
Skill Audit- It is the report of student's research skills and knowledge. An audit should
provide proof for existing or developing competence. Audit is done with the consideration of
what is needed in the organisation and on the basis of the need, auditor identifies any neds for
training or personal development. There are two sides of coins: what student has and what the
student needs (Decramer, Smolders, and Vanderstraeten, 2013).
Personal skills audit:
Strength Weaknesses
1. I am a good listener that allows me to listen
someone calmly that what the viewpoint of
others.
2. I have complete knowledge of principles and
procedures of recruitment, selection, training
and development.
1. I am bad in communication and this the
hurdle in my way to achieve my goal in the
organisation.
2. I am bad in leadership that I cannot take
charge and handle more manpower in the
company.
3. I am not good in operating computer.
Opportunities Threat
1. I have complete knowledge of rules and
laws issued by the government so I can follow
and make sure that everyone should follow the
rules and laws in the organisation.
2. I have a dynamic thinking that I can think in
all the ways with logical and reasonable ability
1. I am not good in stress tolerance and this is
the threat for me while working with more
manpower and not having stress tolerance, will
affect my health as well.
2. I am not a good listener and sometimes this
is the threat for me to not listening someone's

and take decision accordingly. viewpoint will close the doors of new ideas in
work activities.
Continuous Personal development plan- It is the planning process of creating an action
plan based on awareness, values, goal-setting and planning for personal development within the
context of a career, self-improvement, relationship and education.
Area of
development
I will have
this
completed by:
I will achieve
this:
What's
happening
now?
How will I
know I will
been
successful?
Progress
Communicatio
n
I will
complete this
in 3 months.
For improving
my verbal and
non-verbal
communicatio
n skill I have
started to
attend various
seminars and
started
watching
English
movies.
By attending
various
seminars and
watching
movie it help
me to improve
my ascent and
vocabulary.
Improvement
in my
communicatio
n skills shown
in my
meetings and
advancement
in my ideas.
By learning
these skills I
am able to
give good
presentation to
my employees
and bring
positive result.
Leadership I will
overcome by
this in 1 month
For improving
my leadership
skills I have
decided to
take part in
monitoring
activities.
Through
taking part in
various
activities I am
able to give
ideas and take
charge for the
responsibilitie
s.
The success of
mine will be
evaluated on
the basis of
my team work
in the
organisation.
By getting
good
leadership I
am able to
give right
direction to
my employees
for achieving
the