High Performance Working and Performance Management in Hays plc

This report discusses the concept of high performance working and its benefits to Hays plc, a British recruitment company. It also explores various approaches to performance management and their impact on employee engagement and commitment. The report highlights the importance of proper communication, feedback, coaching, and collaboration in enhancing performance and achieving a competitive advantage. The findings suggest that implementing high performance working practices can improve productivity, employee morale, and overall business performance.

Developing Individuals,
Teams and Organisations
(Project 2 of 2)

Table of Contents
INTRODUCTION...........................................................................................................................3
High performance working..........................................................................................................3
HPW mechanism.........................................................................................................................5
Approaches to performance management...................................................................................7
CONCLUSION..............................................................................................................................10
Reference.......................................................................................................................................11

INTRODUCTION
Team management refers to the activity by which a group of individual brings together to
perform a task (Woodcock, 2017). When the employees work together in a team, it will help
them to enhance skills, and also help them to bring solution of complex problems and issues.
This report is based on a company Hays plc which is a British company who indulge in
providing recruitment services. It's headquarter is located in London. This report states about
high performance working and its benefit to the company along with various advantages of HPW
to employees is also mentioned in this report. This report speaks about the employee
commitment and engagement and also the competitive advantage of the company. Besides this, it
shows various approaches of performance management which assist the company to enhance the
performance of employees.
High performance working
High performance working is known to be the practises which used by the organisation to
improve its productivity, although it uses to improvise the capacity and skills of the employees
so that they can give their best at the workplace also they can enhance their own skills to fulfil
their individual targets. When any organisation follows high performance working, it creates
trust among the employees and create a transparent work culture in which the employees have
open communication which each other so the situation of conflicts reduces.
Benefits of applying HPW
As the Hays plc is indulging in the business of recruitment but if the company adopts
HPW in the organisation they can get many benefits like – company can provide new and
advanced services to its customers although with the help of HPW, employees of Hays plc may
get various benefits which will help them to enhance the communication skill and motivation
(DiazGranados and et. al 2017). Due to covid and work from home employees are getting
frustrated with their work and their morale got low and it has been found that many clients are
not happy and sufficient with the services provided by the Hays plc so when company adopts the
HPW, it will help the company to improve the services and profitability as well.
Proper communication
When Hays plc will adopt high performance working, all the employees and higher
management will communicate to each other properly. The flow of communication will move in
right direction on the other hand, it will benefit the organisation as the team can resolve any

problem easily when they get guidance from the senior management or leaders apart from this,
employees can share their problem and issue with the manager (Ran and et. al 2017). As per the
case, employees are going through low morale so if the communication between the employees
are good enough, then employees can share what difficulties they are facing through which they
are having low morale. Except this, if the employees communicate properly with each other,
they may help the organisation ion the decision making process so that company can enhance
their services. The most important and essential part of high performance working which is
offered to the company with better communication is improved relations as well. The team
members work together in the most productive manner as they trust each other which enable
them to work collaboratively and make the most of their skills and capabilities while offering
their services to the company while completing the given tasks and responsibilities.
In regards to chosen company i.e. Hays plc, Alistair Cox, who is the current CEO of the
firm ensures proper communication between its respective department, it helps in completion of
desired goals and objectives of the firm with ensuring effective utilisation of valuable resources
of the workforce.
Better work environment
If Hays plc follows the high performance working, they can provide better work
environment to the employees and employees will feel better and energized at the workplace. If
the work culture and environment is good of the organisation, employees can provide best
services to its customers. On the other hand, they will not think top change the organisation and
they will get strong motivation as well. The high performance working practice offers better
work environment to workforce of Hays plc, by offering the same a key benefit is offered to the
people. The employees get comfortable with the work and job position in which they receive job
satisfaction to work in the best manner possible. The workers in Hays plc were offered a
motivating environment as well as a safe and secured surrounding to work in order to complete
the given opportunities and responsibilities in the most productive way.
Growth
Once the organisation becomes high performing they can expand their business in other
countries or regions. It will also enhance the goodwill and reputation of the company in the
market and help them to increase market share. As this company is indulging in recruitment
services so it is very essential for the company to get good name and fame in the market then

only it can grab the attention of students and job seekers and also the companies who want to do
hiring and recruitment.
Competitive edge
When Hays plc becomes fully HPW organisation, it will definitely get competitive edge
which will directly impact the profitability of the organisation (Kumbhar and et. al 2017). When
the organisation gets high score in the HPW, it means that the employees of the company are
doing well, they are giving good services to the employees although customers are happy with
the services and if they are happy they will refer it to their friends and needy once. This will
increase the competitive edge of the company. It is an obvious result for the company to gain a
competitive edge by having a strong and motivated workforce. The high performance working
environment and the process enable the management of the company that is Hays plc a power to
stay one step ahead of their competitors by keeping their employees happy and motivated. A
happy and satisfied workforce offers the result to the company in the best manner possible and
enable the company to gain better results of the work performed and through the activities which
takes part as the company’s revenues.
With relation to selected firm i.e. Hays plc, as the company is working under delivering
common type of services to its customers, it experiences high rate of competition while operating
its respective operational activities in given marketplace.
HPW mechanism
When HPW helps the organisation it also enhances the skills of the employees and
improve their commitment and engagement in the organisation. Employee engagement refers to
the commitment of individuals for the company. HPW will help the company to increase the
morale and engagement of the employees.
Feedback
This is a process by which the responsible party who is performing a certain job and the
one who is paying for the work provide them the reviewing comments once the task is
completed. This is a process of reviewing the work which is completed in order to highlight the
areas in which weak performance is done and where the scope of improvement is there.
Feedback is a process which is both positive and negative and depends on the person receiving it.
Through feedbacks the comments provided to the employees in relation to the work done offers
them the power to make improvement and learn further. Also, sometimes feedbacks can reduce

the moral and motivation of individual which results in negative manner. Thus, it is a process of
holding two natures that bring advantages as well as disadvantages towards the company as well.
Hence, in regards to making the best us of feedback processes and procedure the parties need to
make sure of the language used and the ways in which it is communicated according to the
person to whom the feedback is being provided. It very essential for the company to know that
what its employees are thinking about the company and also are they happy with the work or not,
apart from this, with the help o0f feedback Hays plc can get to know about the changes which
the company should make for its employees apart from this with the help of feedback company
can know if their employees need any kind of training and educational session so that they can
enhance their work (Ali and et.al, 2020). This can become possible by taking feedback.
Performance review
To boost the morale of employees, company must review the performance of employees
so that they will know which employee is putting their all efforts who are not doing well so that
by giving various offers such as rewards and bonus, and those who are already doing well they
may get promotional offers so that they may stay loyal towards the company and do not think to
leave the company.
Encourage team bonding
Company should provide various task and targets in different teams so that mutual
understanding among employees will get increase and they will also get a chance to enhance
their skills and productivity towards work. Besides this, employee will get something new in
result they will not get bored with their routine work. As this company is indulging in providing
services to the job seekers so the company should provide incentives and perks, through which
employees remain engaged to work.
Employee commitment
This shows the level of motivation and enthusiasm towards the job and organisation. If
the employees are committed towards the organisation and their work, they try to achieve
milestones and also they will try to attain all the task and work given by Hays plc. Along with it
the people within the organisation the can determine themselves towards making the best use of
their capabilities in order offer the results and fulfilling their responsibility towards the company.
People needs to make sure of working in the most committed manner and align their agendas
with the organisation so that the most profitable and productive outcomes can be acquired.

Employees should know the end goal of the company
Employees can only remain committed towards their goal, when the know the end goals
of the company. As Hays plc is recruitment agency and their end goal is to expand the business
in different countries. So if the employees know the final goal of the company then only they can
focus on their work and remain committed to company.
Work ethics
Work ethics, not only consider with the thought and opinion of the employees like – what
employees think about the company but it is considered that how serious they are with their work
and responsibilities (Bashir, 2017). Work ethic involves the attitude, behaviour and interaction
of the employees towards the work.
Competitive advantage
Hays plc can only get competitive advantage when the employees and staff is doing well
in the organisation and they remain committed towards their work. Except this, if the company
becomes successful in satisfying the needs of the employees then only company may get
competitive edge. When the organisation becomes HPW, it will directly impact the profitability
and market share of the company and this will increase the market share of the company as well.
Approaches to performance management
Performance management refers to the ongoing procedure of having conversation
between higher management and employees so that employees can know about their drawbacks
and also they can ask their higher management to provide them feedback about their
performance so that they can enhance their work and pert from their job with efficiency. Even
management can also explain the expectation to employees.
Coaching
This approach is being given to employees on the job so that they can learn the work by
staying at workplace (Performance Management: Concepts & Definitions, 2020). This is given
by the leader and management to employees so that they can learn how to face complex situation
also they may increase their skills and capacity of work. Coaching helps the employees to gain
growth in the future. The main motive of giving coaching to employees, so that they get trained
to face any situation and how to put potential so that they can attain their end goal. It also builds
confidence among the employees also improve their communication skills so that they do not
have to face any kind of issues in the near future. The main benefit of providing coaching to

employees is encourage them to take responsibility in the organisation. It helps the employee to
know their strength and weakness and how they can use their strength to remove the weakness
and they can perform their job with enthusiasm.
Coaching is known to be one of the convenient approach which is not so expensive for
the company, and employees also get to learn the things by staying at the workplace and also
employee get a chance to participate in the decision making process of the company and they can
share their views, opinions and suggestions which will help the company to enhance the
profitability. This will help the employees to interact with each other and they can learn from
each other’s as well (How You Can Increase Commitment to Your Goals?, 2020). Apart from
this, it is the responsibility by trainer to know the strength and weakens of each and every
employee then only trainer can give guidance to employees so that they can overcome their
drawbacks.
Hays plc can give coaching to their employees so the company can reduce the issue of
customers, as customers are not happy with the services with this company. When employees of
Hays plc get proper coaching and training so that they can deal with the queries and problem s of
the employees.
Collaboration:
To encourage staff members for improving their performance collaboration can also be
used as performance management technique. When an individual is assigned a task which needs
to be performed in collaboration with the other individuals then it not only creates a sense of
team work but also helps to manage the overall and individual performance (Ahbari, Stour and
Agoumi, 2019). It can be considered as one of the effective way to manage performance because
it not only emphasis on individual performance goals but also on other aspects which can
influence the performance. There are employees who used to work efficiently individually.
However, when they are engaged in teams then their outcomes are not effective. Possible
reasons are that they may not be good at essential professional skills such as team working,
communication or leadership skills. Thus use of collaboration as measure to manage the
performance not only evaluate the accomplishment of goals but it also manages the performance
affecting skills of staff members. One of the significant outcome of collaboration based
performance management is that when working in collaboration for shared goals or objectives
employees used to develop more flexibility and high performance work environment open to

innovation and team working. These outcomes are crucial for the long term sustainable growth
of the company. Thus performance can be measured by routine collaborative practices.
For ensuring quality of performance being produced in the business firm, managers of the
operational firm develops effective collaboration techniques for ensuring better coordinated and
positivity in working environment of the operational firm.
360-degree feedback:
This is multidimensional performance management approach which is helpful in creating
a HPQ culture by creating a self-awareness and healthy competition among employees. For
managing the performance feedbacks are collected from customers, supervising authorities, peers
as well as peers so that there is no bias in evaluation process (Ciasullo and et.al., 2017). With
360-degree method individuals are not only assessed from the other’s point of view but they are
also given a chance to conduct a self-evaluation. When each individual is assessed by everyone
other than it used to create a friendlier and professional work environment which is highly
productive and performance oriented.
One of the advantage of using this approach is that through regular feedbacks employees
are aware of their performance as well as improvement areas. With the unbiased evaluation
individuals can also assess the need of coaching and development requirements so that they can
invest in effective change management. Feedback mechanism is also considered as effective
approach which links or integrate the performance with organisational culture so that employee
engagement can be promoted.
Management by objectives (MBO):
The selection of appropriate performance management method can deliver enhanced
employee performance and engagement. In this method staff members and managers work in
collaboration to plan, organise, identify and communicate shared objectives which must be
emphasised during performance management. In the first stage of this method common goals are
defined and then progress is periodically measured and controlled so that goals can be achieved
in feasible manner.
One of the important characteristics of this type of method is that it also aligns the
organisational objectives with the individual professional goals of employees. At the end of
evaluation phase performance is purely judged on the basis of results (Ahbari, Stour and
Agoumi, 2019). Those who are successful at managing performance by meeting desired

efficiency criteria are encouraged with the help of rewards and appreciation. Those individuals
who did not matches the performance criteria are also given a training so that they can improve
themselves. Thus MBO can be considered as an effective approach to emphasis on both tangible
aspects like goals and intangible aspects such as commitment and interpersonal skills. MBO is
also beneficial in terms of improving commitment of employees and to encourage them for
thinking futuristically. This approach is ideal for measuring and managing performance in both
qualitative as well as quantitative manner. However, it is limited by the lack of inadequate
corporate objectives.
For sustainable growth and building a high performing corporate culture organisations
must try to incorporate variety of these performance management approaches instead of relying
on only one particular way. It will assist management to assess and evaluate the
multidimensional performance of employees as well as organisation. These approaches are not
only significant in terms of sustainable growth but also helps to develop a productive work
culture (Iqbal, 2019). When individuals are aware of the regular evaluation process then they
used to accomplish tasks with more productive ways. It also encourages individual to
communicate and to build a strong professional relationship with other team members so that
they can learn and grow by improving performance.
CONCLUSION
After analysing the entire report, it can be concluded that the whole report is based on
team development and high performance working. In this report, high performance working is
explained in this report although the benefit to the organisation. Apart from this, mechanism of
high performance working for employees is described in this report. Besides this, employee
engagement and employee commitment is mentioned in this report. How company can attain
competitive advantage is mentioned in this report. This report speaks about the performance
management and also describes different approaches like – coaching and collaborative working.

Reference
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Online
How You Can Increase Commitment to Your Goals?., 2020 [Online] Available
through :<https://www.entrepreneurshipinabox.com/11514/how-increase-commitment-
goals/>
Performance Management: Concepts & Definitions., 2020 [Online] Available through :
<https://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/managing-
successfully/performance-management/concepts>

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