Developing Manager: A Comprehensive Guide to Management Skills and Career Development

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Table of Contents
Introduction...........................................................................................................................................3
Task 1....................................................................................................................................................4
LO1: Understand principles and practices of management behaviour...............................................4
Introduction...................................................................................................................................4
P 1.1 Compare different management styles..................................................................................5
P 1.2 Discuss leadership characteristics.........................................................................................7
P 1.3 Evaluate communication processes in selected businesses...................................................8
P 1.4 Analyse organisational culture and change in selected businesses........................................9
Conclusion...................................................................................................................................10
Task 2..................................................................................................................................................10
LO2: Be able to review own potential as a prospective manager.....................................................10
Introduction.................................................................................................................................10
P 2.1 Assess own management skills performance......................................................................11
P 2.2 Analyse personal strengths, weaknesses, opportunities and threats....................................12
P 2.3 Set and prioritise objectives and targets to develop own potential......................................14
Conclusion...................................................................................................................................14
Task 3..................................................................................................................................................15
LO3: Be able to show managerial skills within a business and services context..............................15
Introduction.................................................................................................................................15
P 3.1 Lead and motivate a team to achieve an agreed goal or objective......................................16
P 3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements............................................................................................17
Conclusion...................................................................................................................................18
Task 4..................................................................................................................................................18
LO4: Be able to create a career development plan for employment within a business and services
context.............................................................................................................................................18
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Introduction.................................................................................................................................18
P4.1 Explain how own managerial and personal skills will support career development.............18
P 4.2 Review career and personal development needs, current performance and future needs to
produce development plan...........................................................................................................19
Conclusion...................................................................................................................................20
Conclusion...........................................................................................................................................21
References...........................................................................................................................................22
Introduction
In today’s competitive world, the development of managers as well as employees of the
organisation is very important for the success of the business. With the increasing
competition, the managers also need to develop professionally as well as personally in order
to cope with the changes occurring in the environment. The following assignment will
compare the various management styles used by the managers of the two hospitality
organisations i.e. Thomas Cook and TUI, both the leading tour operators of UK. We will also
discuss the various leadership characteristics and the organisational culture within these two
organisations. Various managerial skills will be discussed and we will produce a future
development plan for the individual in the end of the assignment.
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Task 1
LO1: Understand principles and practices of management behaviour.
Introduction
The following report aims to describe and compare the various management styles used by
the Thomas Cook as well as the TUI. The report will also discuss the various characteristics
of leadership in these two hospitality organisation. In addition to this, we will also discuss the
communication processes used in Thomas Cook as well as in TUI and then the organisational
culture will be focused on.
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P 1.1 Compare different management styles.
The style adopted by the managers of the organisations in order to manage the employees of
the organisation and to control them is called the management style. Mainly there are four
types of management styles as described below:
 Authoritative Style: The main responsibility of the decision making in the authoritative
style is on the shoulders of the leaders, managers as well as the supervisors and there is no
role of the employees of the organisation in the decision making process. They just need
to follow the guidelines and the policies framed by their supervisors. This leads to the
lack of confidence in the employees which in turn affects their productivity (Bolman &
Deal, 2014).
 Participative Style: The participative or democratic style of management leads to the
creation of healthy working environment by developing friendly atmosphere at the
workplace. It encourages open discussion between management and employees which
leads to the birth of many innovative and creative ideas from the subordinates. It also
gives much importance on the feedback from the employees.
 Free-rein Style: This style is popularly known as Laissez-Faire Management style. In
free-rein style, there is not much for the managers to contribute in the decision making for
the organisation as the decisions regarding the tasks are taken by the staff on their own
and they only supervise and manage their own tasks. But during certain complex
situations, the inexperience of the staff may lead to harmful consequences (Bolman &
Deal, 2014).
 Affiliative Style: In Affiliative style, the managers focus on the various concerns of the
employees in order to increase their productivity. They keep interacting with their staff on
regular intervals in order to make sure that the environment are carrying out their duties
in effective manner and the environment of the workplace is healthy and strong.
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Comparing the Management style of Thomas Cook and TUI:
Thomas Cook is known for its high quality services and products which it provides to its
customers. Therefore, it needs to maintain the effectiveness in its services and for that it
adopts the participative management style. Thomas Cook uses this style of management for
motivating its employees and regularly takes the feedback of their employees in order to
improve their services and increase the profit margin for the organisation (Thomas Cook
Group, 2017). On the other hand, the management style used by the TUI, one of the leading
tour operators of UK is Consultative management style. Using this style, the management
tries to meet the requirements by collecting important information as well as feedback from
the employees to develop the plan. TUI motivates its employees by providing proper training
to them in order to fulfil their needs and enhance their skills (TUI Group, 2018).
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