Developing Manager: A Comprehensive Guide to Management Skills and Career Development

This report delves into the principles of management behavior, exploring various management styles, leadership characteristics, communication processes, and organizational culture. It analyzes the strengths, weaknesses, opportunities, and threats (SWOT) of an aspiring manager, outlining a personalized development plan to enhance their skills and achieve career goals. The report also examines the managerial decisions required to support the achievement of agreed goals and objectives, providing recommendations for improvement. Ultimately, this report serves as a comprehensive guide for aspiring managers seeking to develop their skills and advance their careers in the dynamic world of business.

THE DEVELOPING MANAGER

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1.1 Compare various management styles....................................................................................2
1.2 Discuss leadership characteristics..........................................................................................4
1.3 Evaluate communication process in selected business..........................................................6
1.4 Analyze organizational culture and the change in selected business.....................................8
Task 2.............................................................................................................................................10
2.1 Assess own management skills performance......................................................................10
2.2 Analyze the personal strengths, weakness, opportunity and threats....................................12
2.3 Prioritize and set the objectives and targets for developing own potential.........................14
Task 3.............................................................................................................................................15
3.1 Motivate and lead the team to achieve an agree goal or objective......................................15
3.2 Justify the managerial decision, made to support the achievement of agreed goal or
objective and provide recommendations for improvements......................................................16
Task 4.............................................................................................................................................17
4.1 Explain how the managerial and the personal skills will support the career development. 17
4.2 Review the career development needs, current performance and the future needs to
produce the development plan...................................................................................................19
Conclusion.....................................................................................................................................21
References......................................................................................................................................22

LIST OF FIGURES
Figure 1: Characteristics of leadership............................................................................................4
Figure 2: Communication process...................................................................................................6
Figure 3: Organizational structure characteristics...........................................................................8
Figure 4: Skills of management.....................................................................................................10
Figure 5: Personal Skills................................................................................................................18

LIST OF TABLES
Table 1: SWOT analysis for personal development......................................................................12
Table 2: Personal development plan..............................................................................................19

Introduction
Along with the rising competition in the market, various factors have been affecting the need for
management styles for conducting any business for the organization. The report will discuss the
principles of management behavior in the organizations and their impact on the person that is
developing for achieving the desired success. The report will discuss the management styles,
leadership characteristics, communication process and organizational culture in different
organizations. The report has also put the focus on management skills that requires SWOT
analysis for developing the personal skills. The report will discuss the ways for motivating the
team and the decisions that are required by the organization to be taken in any situation. At last,
the report will discuss the personal and managerial skills that are required for increasing the
growth of the organization.
1

Task 1
1.1 Compare various management styles
The tourism industry in the UK is growing at a huge speed which is contributing to the nation’s
GDP. The organizations like Saga Holidays and British Airways are providing best quality
services and products to the customers. The management styles of both the organizations are
described as below:
Saga Holidays
Saga Holidays is the organization which provides the cruise services to customers from more
than the 65 years for enduring the holidays by turning them into an unforgettable event which
adds the value to the customers (Schoar and Zuo, 2017). This cruise is popular as it provides
services for 50+ customers also. Recently in 2005 Saga faced the huge economic stagnation but
after Andrew Goodsell came into leadership, who was the tour operator of tourism bought it on
the very high place. The employee satisfaction can be achieved by focusing on achievement,
advancement, and responsibility.
According to the observation, Saga holidays use active management style that is effective for
running operations and engaging with the staff members. This style is mainly effective for
fostering the motivation and creativity for implementing new idea. Organisation is effective to
direct the staff and will collect activities for improving the process of planning for meeting with
the standards of the business. Active style of management is effective for motivating staff
members and helps to increase the margins of profits.
British Airways
The UK’s biggest service provider is British Airways which positioned himself at the second
position after the EasyJet that offers a high number of passengers and it operates in 150
destinations all over the world. Recently, it had also faced bankrupt and then the Willie Walsh
has used its management styles to bring it back to the economic crisis. In the year 2010, he
merged British Airways with Iberia which had taken over the Midland International (Rahim,
2

2017). Experts have proved his style of management as consultative style of management which
supports the services and products.
Based on effective management of the operations, organisation mainly uses consultative style of
management where managers are directed to forecast the needs and activities by offering
training and motivation to the employees. Moreover, with such styles information is collected
from the staff members and plans are formed for delivery quality of services to the customers. In
addition, management theory guides to develop the two way communication with the suitable
hierarchical structure that leads to proper delegation of the authority and development of the key
skills ansd capabilities of the staff members.
Comparison
We can observe that active and coercive management style has been observed which states that
active style refers to the satisfaction of the employees and coercive management style refers to
pressure and stress on employees that gives dissatisfaction.
3

1.2 Discuss leadership characteristics
The management functions include the leadership style as the major element of the organization.
There are following characteristics of the leadership styles which are as follows:
Values – The leaders value the employees and the significance of being loyal and faithful to the
employees by avoiding the factors of favouritism (Friedman, 2017).
Communication Skills – The leaders should possess the quality of communicating and
interacting with the employees. The leader should have the capability to pass every task and
action to the employees in a proper manner so they could understand the situation.
Creative Skills – The leaders should possess the quality of fostering the new ideas and creativity
in performing various tasks. They should also motivate the employees for achieving the tasks in
the proper manner by applying various ideas to the production process.
Figure 1: Characteristics of leadership
(Source: Farnaz Hedayati, 2014)
4

Confidence – Taking team in the proper direction with full confidence is the best and successful
manner that leader can achieve. The leader should have the willingness to take all criticism and
deficiencies on him for dealing in a better way (Schildkamp and Poortman, 2015).
Interpersonal Skills – The leader should have the quality to win the hearts of the employees
which will help him in achieving business goals by moving with the team members. These type
of leaders are very attentive in providing the feedback which is productive for the organization
and they are the good listeners too.
An Apprehension of Organization – The best leaders knows all the objectives and aims of the
organization and also fosters the aims and objectives to the employees for completing on time
with the best quality and creates the strong network with the employees.
Flexibility – This feature states about the characteristic of leadership which defines the flexible
working in the organization without creating any curious for completing the tasks.
Attainment of Results – They achieve a high level of goals that will increase the performance
and productivity of the organization by motivating and encouraging the employees.
Leadership styles in Saga holidays and British airways
Saga holidays generally follow autocratic styles of leadership that includes offering decision
making to each and every employee where they freely support to take effective decisions without
much control of the senior management. This style is effective as its main motive was to enhance
the performance and motivation of the employees and also decision making takes place faster as
each and every employee is supposed to take the organisational responsibility. However, with
following this task, leaders of the business mainly goes through autocratic situations where they
generally follow task oriented approaches that will enhance the key productivity of the
employees.
On the other hand, British airways generally follows participative leaderships styles as it
involves each members of the organisation in the process of decision making but the final and
sole decisions is being taken by participative leader. However, leaders of British airways are
responsible to boost the morale of the employees. People of British airways are very familiar
5

with such styles and decisions taken by leaders are accepted very quickly. However, leadership
style is necessary for improvising the goals and culture of the organisation.
6

1.3 Evaluate communication process in selected business
Communication plays the major role in both the organizations for the smooth functioning of the
operations. Various channels can be used in firms to foster the information sharing which offers
proper handling of operations. The communications channels can be divided into three channels
which help in sharing the information in following ways:
Downward Communication – This level of communication helps in interacting with employees
from a higher level to lower level. For example – Emails, notice boards, conferences, meetings
are the major source of communication in Saga Holidays and British Airways. Senior managers
call or send emails to juniors for answering their questions properly (Pearson, 2017).
Figure 2: Communication process
(Source: Components of Communication Process, 2018)
Horizontal Communication – This is the communication which can be identified between the
same levels of employees communicating with each other. For example – Chatting groups,
meeting, talks are very helpful in sharing the information. The healthy environment in the
organization can be created by making friendly relation with each other.
Upward Communication – This is the communication channel in which low level of employees
shares the information with their seniors. For example – Emails plays major roles in conducting
the communication channels between the two people (Ju, et al., 2017). Juniors have to work
according to the norms by sending monthly and weekly report to the seniors. Both the
organization requires number of communication channels for achieving the higher growth.
7

The communication process of both the organization is sufficient to maintain the growth of the
organization and sometimes it needs to increase as this creates the barriers to achieving the
success. Both organizations are commencing their operations in the best manner that affects the
major use of channels of communication. They should focus on increasing the communication
ways with every employee of the organization.
8

1.4 Analyze organizational culture and the change in selected business
Organizational behaviors and employee motivation are the major cause of having the best
organizational structure and culture for the organization. The organizational culture defines
values, visitors, regulations, rules, beliefs, language and habits that are properly followed by the
employees.
In British Airways all the employees are working at the same level. It follows the flat
organizational structures which define to maintain healthy and friendly relations among the
employees (Abdi and Senin, 2014). The leaders are empowering the employees to interact with
their colleagues without creating any problem to anybody. The services that are being provided
in the flights by the employees can be changed anytime according to the situations that occurs.
The organization needs flexibility in handling the situation which leads them to maintain proper
culture. Many policies have been set to organize friendly relations with customers and providing
the satisfaction from which they increase the interest of using the services of British Airways
again.
Figure 3: Organizational structure characteristics
9

(Source: Organizational Structure Characteristics, 2018)
Saga Holidays follows line organizational structure which fosters the regular communication
between all the employees. It increases the customers by providing those best services with
providing royal cruise in their facilities. The major motive is to increase the customers at large
which will help in increasing the growth of the economy. They follows the team oriented work
so that all achievements can be done using whole of the workforce which helps in maintaining
the growth of the organization at large scale (Giorgi, et.al, 2015). Saga holidays are providing all
the facilities at the cruise which increase the customers as they are paying for those services
only.
There are different factors that lead to bring changes in the organisational culture and also on
ongoing process. These factors include demographic and economic that leaves direct impact on
enforcing changes in the organisation. Demographic changes might includes employees are
asked to taking risk on the basis of their own potential. However, beliefs and values of the
individual is effective for supporting the development in culture and also creating positive
working conditions. Moreover, economic conditions also forces managing director to bring
changes in pricing and policies for achieving the suitable profit. In addition, it is necessary for
managers to manage the cost of the operators as it can lead to cause disturbances in operational
activities of the business.
From the above scenario, the organizations are using different culture according to the services
they are being provided to the customers.
10

Task 2
2.1 Assess own management skills performance
In this task, I have been appointed as assisted manager of Clayton Clown Hotel of London which
is the brand of Group of Dalata Hotel. I feel I am suitable for this job as I possess qualities which
are as follows:
Communication Skills – As an assistant manager, it is very important for making best
relationships with the customers that I have created by interacting and communicating with the
employees. My communication skills will provide me the help in growing in my career which
will make me stronger.
Motivation Skills – As a manager, I have tried my best to motivate and encourage all the
employees of the hotel (Katzenbach and Smith, 2015). I tried to enhance their confidence by
handling them in polite manner which creates the good impact on my image and providing best
motivation helps them to complete their tasks in better manner.
Figure 4: Skills of management
(Source: Management Skills, 2018)
Decision Making Skills – The business strategies which need to be implemented requires fast
and proper decision making. My analytical skills and calculation skills are very much strong
11

which fosters my growth in the organization. These skills help me to compare options for the
problems in a better way.
Responsibilities of Job
Ability to Follow the Directions – The person should direct himself in that direction where the
head manager assists the assistant. For completing the tasks given by the authority the person
should follow the particular step to achieve the goals.
Qualifications Gained – The person should be highly qualified in hotel management and should
know the norms for achieving the growth of the organization by implementing the ideas and
skills that have been learned by them from education (Cardy and Leonard, 2014).
Staying Attentive – The assistant manager should have the quality to be active at the time when
someone is explaining something to him related to the tasks. This will decide the behaviours of
the person towards the organizational culture.
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2.2 Analyze the personal strengths, weakness, opportunity and threats
For identifying and developing personal skills, SWOT analyses can be used as the method for
becoming successful employee. As an assistant manager, the SWOT analyses that have given the
results of my performance are as follows:
Table 1: SWOT analysis for personal development
Strengths  For commencing my career successfully, I carry various skills like,
communication skills, decision making skills which help in me
growing also.
 I also carry motivation skills that are used for encouraging the
employees of the organization for achieving the tasks.
 Self-motivation is best strength that I carry (Bryson, 2018).
 I know how to deal and lead from the front by finding the demands
of the project or tasks that has been assigned to me.
 I also appreciate the employee who works dedicatedly for
completing their tasks.
Weaknesses  Public speaking is the biggest fear and I am working on my
weakness to achieve this for converting it into strengths.
 I am short tempered person which let me react in wrong manner.
Meditation classes have been joined by me to bring the patience
handling for the situations.
Opportunities  Hotel industry is the growing sector which is providing various
opportunities for the job.
 This sector also teaches various skills that help in the growth of the
person by learning those skills (Bull, et.al, 2016).
Threats  Competition from other managers is the major threat which creates
13

problem to me as it will affect my growth in future.
 Slow economic growth, recession, and the factors related to
environment are the major causes of my threats which will lead me
to back.
 My presentation skills are also weak that are necessary for
hospitality industry which needs to be improved with time.
14

2.3 Prioritize and set the objectives and targets for developing own potential
From above SWOT analysis, I will be able to grow in career, after analyzing and calculating my
weakness and threats. I will properly list down the aims and objectives that need to be achieved
by me for attaining the best growth in my career. For developing my leadership skills, I will
make a plan of 5 to 6 years which will help me in dealing with my personal and professional
development which are as follows:
Time Management – By deciding the main objectives of the target I will try to manage the time
in which I have to complete my tasks. I will make plan to complete the tasks in particular time in
which the tasks can be completed which will help me in growing (Hunt and Weintraub, 2016).
Schedule the Work – The work must be properly scheduled so that it can be achieved at time by
prioritizing the work or tasks that needs to be completed by employees. The leadership quality
states that leader should direct the employees in proper direction so that they can complete it on
time.
Delegation – This is the method in which leader use to delegate the task and work to the
employees. This will help the leaders to make friendly and healthy relations with the employees
of the organization.
Conflict Management – The leadership quality in me helps to sought out the conflicts that are
present among the employees of the organization. This quality helps me to increase the skills of
solving the conflicts according my understanding (Hancock, 2017).
Positive Thinking and Communication – The leadership skills that are present in me will help
me to increase the positive approach towards my work and I will also foster the growth of the
organization by providing information to the employees of all the tasks which increase my
communication skills.
15

Task 3
3.1 Motivate and lead the team to achieve an agree goal or objective
Frankie & Benny’s restaurant is the chain of restaurants in the UK that have numerous numbers
of outlets all over the nation, which is run by Restaurant Group plc. As the restaurant is planning
to open the chain of restaurant in Stratford, London as employees of restaurant various roles and
responsibilities for leading the team have been defined by the organization which is as follows:
Roles
Motivation and Leading Staff – The staff of the restaurant needs the motivation so that they can
achieve the tasks at their best, for this purpose the restaurant should appoint the leader which can
lead the employees and staff in the proper direction for achieving the goals.
Development of Team Stages – Aims, objective, implementation of plans, monitoring are the
stages of developing the team (Parker and Wu, 2014). The restaurant can be developed by
following the plan and stages of the organization so that the increase of customers can be done.
Building Team – The organization should build the base of the business by developing and
training the team which will set the restaurant in proper manner. Proper training sessions and
development will provide the help to the business in growing.
Responsibilities
Customer Services – While planning the restaurant, the person should know how to provide
tough base for providing all the services to the customers. The customer services are the major
requirement for establishing the restaurant so that even the tourists can also like their services.
Development of Product - The person should know how to develop the product in domestic and
international market (Holtom and Burch, 2016). This can be done through the process of
planning and promoting the best products at the market. This will help the chain of restaurant to
grow at large speed.
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3.2 Justify the managerial decision, made to support the achievement of agreed goal or objective
and provide recommendations for improvements
In order to run and lead the business of restaurant, various decisions have to be taken for
functional and operational process. Following are the decisions that have been taken to manage
the products and services for the Stratford restaurant:
Operational Control – For making the restaurant successful the operations must be carried in
light and proper manner so that they can achieve the desired goals. The operations include
various factors that need to be achieved from time to time for regular growth.
Strategic Planning – Planning of various activities and steps by allotting roles and
responsibilities to the employees is very essential (Otley, 2015). It can be done through analyzing
the past activities of the restaurant which will help to understand the current situation in better
manner.
Building Relationships – The management and staff must have best relations while coordinating
and maintaining the decorum of the organization. This can be achieved by organizing the
meetings and conferences which should include the participation of all the employees so that it
will help in growing itself.
Problem Solving – The management should know the conflicts and problems that may arise
when the restaurant is taking place for starting up. The manager should consider the attitude of
managing all the problems in proper manner that will foster the growth of the organization.
Recommendations
 For improving the operation of the management, the restaurant should focus on the
customer offers and needs for fulfilling their demands (Nissen, et.al, 2017).
 The management needs to delegate the authority to the right person who is capable of
managing the tasks according to the time.
 For achieving the growth, the staff of the restaurant should collect all the reviews and
feedbacks from the customers for bringing the necessary change by asking the
suggestions from the customers.
17

Task 4
4.1 Explain how the managerial and the personal skills will support the career development
I am trying my best to build my career in the hospitality sector of the UK that will help me to
achieve the higher position in the organization. For achieving the personal development I should
possess some qualities of managerial and personal skills that will help me in supporting my
career. The Qualities are as follows:
Managerial Skills
Learning Skills – For achieving the goal in hospitality industry, I have to increase my learning
skills which will help me to develop my personality in dealing with the business of establishing
and managing the hotel. As a manager I should possess the quality of learning and grabbing the
things early (Raza, et.al, 2017).
Thinking Skills – For developing my skills, I have to think in sharp manner that I could deal
with the situations that can reach anytime in the organization. For increasing the skills in this
sector I have to be more capable in thinking my best ways and solutions that can increase my
personality.
Personal Skills
Responsibility – For fostering the personal development, I have to take all the necessary
responsibilities regarding the tasks and objectives of the hotel which will helps me in increasing
the responsibilities with the employees also. I will also delegate some authorities to the
employees as increasing my skills of how I train and direct the employees.
18

Figure 5: Personal Skills
(Source: Behavioural Skills, 2015)
Grabbing Opportunities – For increasing my personal skills, I have to increase my calibre in
grabbing the opportunities for dealing with the dealings and the situations that may faced by the
restaurants (Sinha and Kumar , 2016) .
Adaptability – Adjusting in every situation is very necessary for increasing the personal skill.
This will help me in dealing with every kind of situation and teach me the best patience that i
could have in developing my skills.
19

4.2 Review the career development needs, current performance and the future needs to produce
the development plan
For meeting up with the professional and personal skills, I have to focus myself n collecting the
right type of skills for performing the task by utilizing the resources in the proper manner. For
getting the higher position in Clayton Crown Hotel, there will be the need of increasing my skills
by preparing the development plan which includes the following time and action that are as
follows:
Table 2: Personal development plan
Objectives Action Requires Time Needed
Becoming the CEO Focus to improve the deficiencies. 7-9 years
Public Speaking Skills Have to enter the clubs that foster public
speaking skills and participation in the
business seminars (Bolden, 2016).
2 year
Building the team skills Creating more social relations and
implementing the practical learning.
1 year
Creation of stress free
working
Joining of meditation and yoga classes. 1 year
Time management skills Learning from self efforts, maintaining
the matrix list as the priority of to-do-list.
Constant process of
learning
Software Skills Learning of software courses like HCM,
CRM etc.
2 years
Leadership skills Reading online articles and practising the
leadership skills by observing the leaders.
5 months
Communication skills By taking part in presentations and joining
of communication classes (Parmenter,
2 months
20

2015).
Problem solving Learning to solve conflicts by providing
and handling for the solutions.
Constant process
From the above table, I can increase my development of personal skills, and the time that will be
taken to manage the skills. These all factors will help me in fostering my personality and will let
me gain the basic knowledge of handling the organizations.
21

Conclusion
From the above report, it can be concluded that for continuous learning the person has to
increase its capability and interest for increasing the skills for achieving the high position in any
organization. Employees are taking training and learning for increasing their skills related to
management. The report has concluded about the manager skills and personal skills which helps
them in increasing the personal development. The report has also managed to provide the
development plan and decision for supporting the management decisions that are taken by the
managers in motivating the employees in given scenarios.
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