Developing Manager: A Comprehensive Guide to Management Skills and Career Development

This report explores the essential aspects of management, focusing on different management styles, leadership characteristics, communication processes, and organizational culture. It delves into the personal and professional development of a manager, analyzing strengths, weaknesses, opportunities, and threats. The report culminates in a comprehensive career development plan, outlining objectives, targets, and actions to enhance managerial skills and achieve career goals.

THE DEVELOPING MANAGER
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Contents
Introduction...........................................................................................................................................3
Task1.....................................................................................................................................................4
1.1 Compare different management styles.........................................................................................4
1.2 Discuss leadership characteristics................................................................................................6
1.3 Evaluate communication processes in selected businesses..........................................................8
1.4 Analyse organisational culture and change in selected businesses...............................................9
Task2...................................................................................................................................................10
2.1 Assess own management skills performance.............................................................................10
2.2 Analyse personal strengths, weaknesses, opportunities and threats...........................................12
2.3 Set and prioritize objectives and targets to develop own potential.............................................14
Task3...................................................................................................................................................15
3.1 Lead and motivate a team to achieve an agreed goal or objective..............................................15
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements................................................................................................17
Task4...................................................................................................................................................18
4.1 Explain how own managerial and personal skills will support career development...................18
4.2 Review career and personal development needs, current performance and future needs to
produce a development plan............................................................................................................19
Conclusion...........................................................................................................................................20
References...........................................................................................................................................21
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Introduction
The managers are one of a most important resource in the organisation, who is playing an
essential role in the effective functioning of the organisation’s operations and activities.
Majorly all the activities of the company are being effectively be performed and handled by
the manager of the firm, therefore, it is very important for the organisations and the managers
to consider about the development of manager. Basically, the development of the managers is
the best solution which will assist the organisation to carry out the work in the most effective
and in the appropriate required manner (Anthony,et al., 2014).At the present time, the need
for managing the activities and operations of the service industry is very high. It is very
important that the managers are to be effective and very responsive as this will aid in
handling the uncertainties. In this report, the understanding of the management styles and
leadership approaches required in an organisationwill be understood. The management skills
and professional skills which enhance the productivity of the managers will also be analysed
in this study. The development plan for future and career of an individual will also be
developed here in this report study.
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Task1
1.1 Compare different management styles
The travel sector is growing at a very rapid pace which is providing growth and development
opportunity to the people of the nation. The gross domestic product of the nationis also
getting increased by the efforts and contribution made by the travel and tourism sector.
Thomas Cook and TUI are the topmost travel operating organisations which is effectively
performing activities and trying to avail the best quality services to the clients (Edelenbos, et.
al., 2013). For this, it is very important that effective an appropriate management style must
be used by the managers of the companies. As the great contribution of the managers in the
firm is been played, therefore their effective and appropriate stolen is making one better than
other.
Thomas Cook
Thomas Cook company is one of the top travel and tourism company in the nation which is
widely serving the clients overseas. The products and services which are been offered by the
company are very pleasing and satisfactory. The management style which is been used by the
company to carry out all its operations in the effective and in the appropriate manner is the
participativemanagementstylewhich is also called as the activemanagementstyle where the
managers are very proactively making decisions and implementing the strategies to meet the
requirements of the market (Goetsch and Davis, 2014). With the effective use of this method,
the needs of the customers are effectively able to get attained along with this the set standards
and long-term objectives of the firm are also beingable to get obtained on the set time frame.
TUI
This is another very famous and well-recognizedorganisation which is offering the services
and activities to the customers in an appropriate way. The management of the operations,
services,and products are effectively one by the organisation with the effective use
ofConsultativemanagement style.With the effective and appropriate use of this the managers
can be able to take right and required decisions. In this, the manager uses to consult with the
other people, this will assist the manager to take more effective and appropriate
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decision(Graves, 2013). The information and required data are been collected by the
management with the effective and appropriateconsultationwith others.
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1.2 Discuss leadership characteristics
The service sectorisone of the fields where all the things have to be equal to perfect as anyone
mistake takes place then there will be lots of issues and problems which could be faced by the
companies. As to manage the work a manager needs to have several skills and traits and the
leadership skills are one of the most desired traits which willaid the organisation to meet the
requirements of the market (Jawadi, et. al., 2013). The leadership is a very important aspect
and the management of both TUI and Thomas Cook has to use the best and most suitable
leadership style so that the entire working of the companies can be able to get performed in
the best possible and effective way. there are different styles a leader uses to tackle and
handle the operations and uncertainties in the firm. It is very important for the leaders to use
the one which will be more effective and productive way. Leaders use to motivate and push
the employees to perform with the earnest and best way. Therefore, leadership style is very
much required by the company, below are the styles used by TUI and Thomas Cook and the
traits a leader need to use the specific styles-
Thomas Cook
The leadership styles used by Thomas Cook is participative leadership style. There are
several traits and skills are required by the manager for using the participative leadership
style are-
 The leaders with participative leadership style are having the trait of being fair and
very honest towards their work and duty (Johansen, 2012).
 The person is very intelligent and is creative in nature and is very effective in
implementing the strategies in an innovative and appropriate manner.
 He is very much involved and makes others to get involved in all the activities and
operations of the firm.
TUI group
The democratic leadership style is being effectively utilised by the TUI group which is very
useful and usually be used by many of the organisation at the present time(Kong, et. al.,
2012). The traits for the democratic leaders are as below-
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 The Democratic leaders are very interactive in nature and use to make all get involved
in the activities.
 The leaders are very smart and are having a bright intellect.
The leaders here are very clear about the vision and end goals and they convey the
information very clearly to the subordinates so that they can be able to achieve them in a
coordinative manner (Kossek and Lautsch, 2012).
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1.3 Evaluate communication processes in selected businesses
The communication is a very important element in an organisation as with the help of this the
management can be able to deliver and share all the required detailed information to the
respective people. This is utilized to convey and pass on the data and expected information to
another gathering according to the necessities and prerequisites (Kurtz, et.al., 2016). It is
imperative a basic perspective which should have been considered by the general population
in order to do the tasks and work in an effective and in a smooth way. The enhanced and
effectivecommunication framework will prompt accomplishing the long and also here and
now norms in the best possible and compelling way. It is fundamental in the company like
Thomas Cook and TUI to use effective and appropriate communication and the chiefs in the
firm are required to convey all the point by point information about each vital thing with the
separate individuals (Quantock, et. al., 2015).
There are different methods which can be used by the organisation to convey the required
information and data to the respective people. The direct communication channel is the best
medium which is been used by the organisation to deliver the messages and information to
the people andits stakeholders. This is one of the best methods aswith the help of this the
people can be able to know about the changes and the policies which is been used by the
company. Hence the company will be using the direct way of conveying the data and
information to the people soas to make all understand about the details of any changes as well
as the policies (Schoemaker, et. al., 2013).
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1.4 Analyse organisational culture and change in selected businesses
The hierarchical culture is nature and the qualities that are been utilized and taken after by the
organizations. It is critical viewpoint in each association similarly with the assistance of this a
definition for the organization can have the capacity to give. This is fundamentally a
viewpoint which is making the company to get perceived as it is one of its physical
confirmations. The organisation culture and structure are playing an essential role in making
the firm get an existence in the market (Smith, 2013).The progressions in social qualities
have been done as such that both the organizations can have the capacity to meet the
prerequisites of itself and of others.
The globalisationshave been the significant change made alongside this the syndication in the
market has likewise been changed which is exceptionally essential too. This is on the grounds
that the adjustments in the market are not in the support which should be overseen
adequately, along these lines the freedom in the working and serving viewpoints have been
presented in the correct and in the required way (Warner,2014).
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Task2
2.1 Assess own management skills performance
The skills and traits are very important and it is very necessary for the individual to attain it
so that they can be able to perform in the effective and in the required and appropriate
manner. As being an assistant manager of Clayton Crown Hotel London, it is very important
that for doing management it is important to have various professional and personal skills
which will aid in attaining growth and success and good position in the company. Below are
some of the traits which being an assistant manager I have-
Communication skill
This is very important in an organisation as I am very strong in this part. My communication
skills are very effective as with its assistance I could be able to make all the others understand
about the things in a well-required manner. This is an interpersonal skill which is very
necessary for the company to carry out several activities and operations (Weske, 2012). The
communication is the best way which is usedto deliver all the required things to other and
with this appropriate trait, I could easily be able to convey all the required message to the
respective people in the firm.
Decision-making skills
This is another very important factor which is very much required by the organisation. I am
having this trait and I have the skills to analyze the things effectively and according to the
situation, I could be able to take appropriate decisions and choices which is in the favour of
the company. I should have legitimate learning with respect to all fields and ought to likewise
have appropriate explanatory aptitudes. I additionally have great explanatory abilities and
furthermore, have powerful learning with respect to numbers. Great diagnostic capacities
bolster examinations of various elective alternatives and after that making a determination
with respect to issue's best arrangement (Anthony, et. al., 2014).
Motivating/influencing skills
Motivation is an activity or an action with the presence of which the people will be getting
satisfaction. There are such a large number of adherents of a partner administrator in an
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affiliation. Henceforth a man at this position must have the capacity to offer inspiration to
others. Demonstrating some care with respect to the worry of the representatives makes
augment in the commitment to complete a work. Inspiration, and in addition thankfulness,
likewise offers support to the representatives to keep them refreshed to change condition and
innovations (Goetsch and Davis, 2014).
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2.2 Analyse personal strengths, weaknesses, opportunities and threats
As to get into a professional world it is very necessary for an individual to know about his/her
strengths and weaknesses so that it can be understood and managed accordingly, along with
this the future opportunities and threats can also be analysed so that pre-planning can be done
as per the need. I have conducted a SWOT analysis so that I can analyse my major four
elements of SWOT and according to its future planning can be done-
Strengths
 I am very confident in nature and is
having the potential to present things
very boldly.
 I am self-motivated as I could be able
totakeinitiatives by myself and can
influence others also.
 I am having a strong sense of
analytics. I can make appropriate
decisions and choices.
 I am a good communicator and can
convey the information in the best
possible manner.
 I am able to understand the things and
can provide assistance to the
employees in the firm.
Weakness
 My communication is good but I am
not perfect with vocabulary. Also, I
am having fear to present things in
front of a large crowd.
 I am having problems at the time of
uncertain and complex situation.
 I get angry too fast as I am a short-
tempered person, therefore thisis one
of the biggest fear.
 I am not able to manage the time as
per the need
Opportunities
 I can get into any market as I am
effective and eligible enough to apply
to any stream in the market.
 The travel and tourism sector is
Threats
 The skills and straits which I have
may it be attained by others as well,
this will be one of the biggest threats
as competition in the market is very
high.
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having a wide scope to capture.
 New opportunities are there in the
competitive market.
 The several courses are available in
the market attending which may
enhance the personal and professional
skills as well.
 The internal and well as the external
factors are also hindering and
affecting me to get growth and
development opportunities of the
market.
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2.3 Set and prioritize objectives and targets to develop own potential
The SWOT analysis which has been performed is very useful in understanding the drawbacks
and pitfalls where I need to do more focus. The shortcomings which have been identified
need to be considered and in the proper and appropriate manner objectives and standards
need to be developed so that I can be able to attain professionalism and can also be able to
perform in more effective and appropriate manner. I will be preparing a personal and
professional development plan for myself for 4years so that I can improve all my drawbacks
a can become a manager.
My focus will be on developing the concentration and to control my anger which is very
necessary for me to concern. As I am not confident in front of large crowd, therefore I will
also be setting standards for enhancing my confidence level. I basically will be concentrating
few questions such as-
 What are my objectives?
 How will I be meeting them?
 Whatresources are required for attaining them?
 How much time will I take to meet them?
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Task3
3.1 Lead and motivate a team to achieve an agreed goal or objective
The aims and objective d the organisation need to be obtained by the managers and leaders of
the company, therefore, it is very necessary for the managers to lead and to motivate the
employees so that the attainment of aims can be done. As being a leader in Frankie &
Benny’s restaurant, which is located at Stanford, London., it is very important for the
manager to guide and influence them so that they can be able to meet the organisational goals
and objectives. There are several strategies which are needed to be adopted by the managers
so that the firm can be able to meet the market needs and requirements along with this the
organisation can be able to attain its long-term set standards and objectives. there are
following this which will be used by me to understand and consider the leading and
motivation-
Motivation
One of the best-used model that is the Maslow’s need hierarchy theory which is defining the
several needs and requirements which an individual desirefor. It is very important for me to
motivate the employees so that they can be able to perform the best in the operations and
activities which is been assigned to them. An employee is willing to have several things
which make them satisfied this will ultimately result is a motivated worker and productivity
will get increased in the required and desired manner (Jawadi, et. al., 2013). Understanding
the needs and desires of the people working in the firm is very necessary, then only I can be
able o understand the required things and according to that, the best motivational methods
can be used in the best and appropriate manner.
Teamwork
This is another very important things which need to be considered and focused byme so that
the aims and standards can be attained in a well-required manner. The set standards and
objectives need to be met in the effective and in the required manner, henceforth, teamwork
is very important. The work which a team does, it is not possible for an individual to perform
in the same manner. There is a high need of team building in an organisation so that the
smooth functioning can be attained in a well-structured manner (Kossek and Lautsch, 2012).
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This sort of process will offer help to the individuals from the group to have a comprehension
of duties and parts and to make a constructive commitment to the accomplishment of expert
and individual objectives. With a specific end goal to fabricate a group, learning,and abilities
of an individual and their experience will be viewed as in order to give huge parts for
conveyance and administration advancement.
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3.2 Justify managerial decisions made to support achievement of agreed goal or
objective and recommendations for improvements.
Justification
With a specific end goal to run an affiliation, it is noteworthy to execute and build up an
arrangement concerning the operational exercises. For this reason, the system to assign
obligations and parts and plan of exercises will be finished by me. Investigation of the
relationship past exercises and determination of the issues that influence an effect on the
execution to will likewise be finished.
By contemplating, every one of the components, choices will be made by me for conveying
and observing of administrations and in addition changes in correspondence. Survey of the
clients will likewise be attempted for settling on choices to roll out improvement execution in
the advancement of all the required products and services.The managers in the organisation
need to develop appropriate bonds and relationship with the employees so that the strategic
goals and objectives can be able to get obtained in the effective and in the appropriate
manner.
Recommendation
It is very necessary for the management of the restaurant to understand the needs and
requirements of the customers so that the customer’s satisfaction level can be able to attain in
the appropriate and effective manner. the strategies and tactics need to be developed by them
so that the proper execution of the operations and activities can be attained.
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Task4
4.1 Explain how own managerial and personal skills will support career development
The managerial and own personal skills are playing a vital an essential role in the
development and growth. It is assisting me to perform and to deliver the best of my efforts to
the organisation and towards my duties and responsibilities. As to sustain and survive in the
competitive world my personal and managerial skills are very useful.
Tactical and analytical skills- Theses are very important for me to attain as this will be
helping me to attain good and growth opportunity in the market (Jawadi, et. al., 2013). The
decision making will also be able to get done by me in the effective and in than required way,
therefore this skill is very useful for me to have as to become a manager or leader in the
company.
Communication skills- This is also one of the most important traits which will be aiding me
to present myself in more effective and appropriate manner. communication skills are very
much needed at any organisation as this is the most essential thing which a management
demands from any of the employees, hence this is very vital to be attained (Kossek and
Lautsch, 2012).
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4.2 Review career and personal development needs, current performance and future
needs to produce a development plan
Career development plan.
Current performance Objective/ future needs Actions taken Time
Poor communication in
front of a crowd.
To improve the
communication and to
enhance the level of
confidence.
Try to take in
part in the
conferences and
I will
participate in
debates and
speeches
5 months
Poor time management To meet the time limit of
the work.
Scheduling
every task and
meeting them
on time.
prioritizing the
activities.
6-7 months
Poor control over
emotions
To control the emotions
and to be patient.
Meditation and
related different
courses.
Continuous
process.
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Conclusion
From the understanding attained from the study, it can be concluded that the managers in the
organisationplay a vital and essential role. This will be aiding the management of the
company. The different management and leadership approaches have been understood in this
study, this has helped in knowing that there are several strategies and plans which can be
used by the managers to handle and to perform all the activities of the firm in the required
manner. it has also been determined that a manager must have the leadership quality as this
will aid in making the things get done by others in the most desired way. The managerial
skills have been resented to better understand the ways a manager is working in the service
sector as per the market needs and requirements. The personal and professional development
plan has also been prepared which make all understand that what are the requirements that
are demanded bythe companies.
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