Development of a Needs Statement | Walmart Case Study

Running head: Needs Statement 1
Needs Statement
Institution
Date

Needs Statement 2
Many organizations globally are embracing the use of a needs statement in the
development of an organization’s proposal. This statement provides evidence and facts that
support the need for the proposal or project a company is planning to do. The statement
should be backed by evidence in terms of quantitative and qualitative data, and the data
should be current. The needs statement helps an organization to identify and solve the
problems that negatively affect operations of the company (Yuan, Pavlidis, Jain & Caster,
2016). Walmart grocery values its customers and strives to provide quality services through
offering quality products and also provision of after-sale services to its customers. The
company identified challenges in the delivery system and therefore decided to approach and
solve the problem through the development of a needs statement.
Problem Affecting Walmart Grocery
Walmart grocery is an American company that has outsourced its services to many
other countries, and it operates a chain of hypermarkets, grocery, and departmental stores. It
is the leading company in terms of revenue and employment of over two million people
(Alnaggar, Gzara & Bookbinder, 2019). Despite Walmart being the best in the world, it faces
many challenges, including the delivery system. Lack of a delivery system by Walmart firm
forced Customers to travel to the shops to buy the products. Rai, Verlinde & Macharis
(2019), stated that in Atlanta, Walmart hired third party companies, including uber and lyft,
to deliver goods to customers at their doorstep. Some countries lack uber and lyft programs,
therefore, becoming a problem for the company to deliver goods to its customers.
Data and Statistics
According to the recent reports from Cowen and the company, 13% of Walmart
customers use curbside services, accounting for 33% of Walmart's digital sales. The
company’s market share has increased globally since the invention of online shopping