Effective Leadership and Management Practices

The provided document is a report on effective leadership and management practices. It covers various topics such as project management, benefits management, leadership styles, and personal development plans. The report references several books and journals, providing insights into organizational learning cycles, coaching managers, ecopreneurs, single-cell analysis, hybrid manager-professionals' identity work, and intelligent tutoring systems.

TDM DEC 2018

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Different management styles............................................................................................3
1.2 Leadership characteristics................................................................................................5
1.3 Communication processes in selected businesses............................................................6
1.4 Organisational culture and change in selected businesses...............................................7
TASK 2............................................................................................................................................7
2.1Assessing of own management skills performance...........................................................7
2.2Analysing of personal strengths, weaknesses, opportunities and threats..........................8
2.3Set and prioritise objectives and targets to develop own potential ..................................9
TASK 3..........................................................................................................................................10
3.1 Lead and motivate a team to achieve an agreed goal or objective.................................10
3.2Justification of managerial decisions made to support achievement of agreed goal name or
objective and recommendations for improvements..............................................................11
TASK 4..........................................................................................................................................12
4.1Explain how own managerial and personal skills will support career development.......12
4.2Review career and personal development needs, current performance and future needs to
produce development plan....................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
The developing manager is termed to the solution or a process of crafting improvement in
the set of skills so as to manage different operations and functions of the business in order to
accomplish personal and professional aims and objectives. In addition to this, it also involves
different leadership styles, cultural and social development, training and development of the
workforce which possess significant impact on behavioural, cognitive and environmental skills.
This presented report compare different management styles which is used by the business so as
to maintain standard and flow of services in order to meet the satisfaction level of customers and
staff members (Ang and Van Dyne, 2015). In addition to this, it also discusses about the
communication process and leadership characteristics which are used for analysing the
effectiveness of operations. In file explains about the motivation of team for achieving the gaols
for new restaurant name Covent garden, London. Additionally, justification of the managerial
decision has been made to support achievement and a recommendation for improvement is also
being given. Lastly, the report focuses on the development of career development plan for
managerial and personal skills and review has been done for future needs by considering the
current performance.
TASK 1
1.1 Different management styles
The travel and tourism sector of United Kingdom is growing at a faster speed and which
has a positive impact upon the GDP of nation. Organisation like TUI and Thomas Cook render
quality products and services to their customers taking into consideration effective and optimum
utilisation of resources. Therefore, in order to achieve organisation aims and objective both the
organisation takes into consideration different management styles and the comparison among
both the organisation is being explained below (Badewi, 2016):
Thomas Cook
This organisation is especially known for its high quality travel and tourism goods and
services and for that role of management and their staff member is termed to be critical enough
so as to maintain such defectiveness in the quality of products and services. As per the
observation it is being ed that the top management of Thomas Cook takes into consideration
active management style in order to maintain and run operations of an organisation in an

effective manner (Bolden, 2016). In addition to this by using such style Thomas Cook focuses
on maintaining safety, self actualisation and physiological needs which help them to motivate
and influence the staff members so as to improve their performance. Moreover, this style of
management is used in order to direct the staff and to collect their feedback so as to make
improvement in their performance level. Thus, it helps the organisation to meet the
benchmarking standards for individuals.
TUI
It is also one of the leading organisation in travel and tourism sector of United Kingdom
which offers full time services to its customers. The top management of TUI organisation uses
consultative management style so as to manage the quality of products and services that they
render to its customers. This style is being used by TUI so that manager and supervisor can make
the forecast about the needs and activities of the employees (Dixon, 2017). Additionally, as per
this style of management manager offer training and development session to its workforce so as
to motivate its employees in order to meet the requirement through optimum utilisation of
resources. In addition to this management collect information and views of workforce and
develop the plan and strategies for design and quality of products and services and accordingly
deliver the services to its potential customers. Thus, it is termed to be the conceptual process
determining the standard and target analysis so as to meet the values of offering quality services
to its customers.
Differences between consultative and active management style which is being used by the
Thomas Cook and TUI organisation
Active management style: This management style is used by Thomas Cook and it terms
to be different from Consultative management style because its is a type of portfolio
management strategy which is used by Thomas Cook in order to make specific investment with a
goal of outperforming a target return. Moreover its is used to direct the workforce and to collect
feedback of the performance level of employees so that improvement can be made in there
performance level.
Consultative management style: This management style is used by TUI and its is
termed to be different from active management style because it possess different characteristics
as under this style manger consult with other team members before taking the final decisions.

Thus, this helps the TUI to retain talented workforce within the organisation and to achieve goal
on specified time period.
1.2 Leadership characteristics
Leadership is the process of influencing and motivating the staff members to achieve the
target aims and objectives of an organisation on specified time period. Therefore the selected
business in the above task are Thomas Cook and TUI and they uses different style of leadership
in order to motivate their respective staff members. Thus, the comparison of leadership
characteristics of both the organisation is explained below (Hunt and Weintraub, 2016):
Thomas Cook
Thomas Cook organisation has adopted the autocratic style of leadership, as in travel and
tourism sector this style of leadership style manager take decision by their own without the
interference of others. Thomas Cook follows this leadership style and benefits the staff member's
who requires close supervision. As autocratic leaders are the one who tries to drive people under
their command and such leadership style possess certain characteristics like the autocratic leader
of Thomas Cook retain all the power, authority and control and reserves all the right by
themselves to make all decisions. It is not good to say that such type of leader are self driven, but
if their role is to drive others then it can be said that their description is appropriate. For example,
CEO of Thomas Cook takes all the decision of an organisation right employees policies to
budget then it is termed to be said as autocratic style of leadership is being adopted by CEO. In
addition to this decision making process is termed to be fast in autocratic style of leadership as
very few individuals are involved in decision making. Additionally, Thomas Cook organisation
sometimes goes through task oriented situations so in that case autocratic leadership style fits the
best so as to run business smoothly.
TUI
TUI travel and tourism organisation takes into consideration participative leadership
style, as such style of leadership values the input of whole staff members of an organisation. The
main characteristics of this type of leadership style is that a leader of TUI possess the
characteristics of being empowerment, means that he/she render the authority and powers to
others so that each employees becomes confident and independent. But the final decision making
power lies upon participative leader. Additionally, the main role of this type of leader of TUI
organisation is to boost the morale of co-workers, as they are termed to play key role in

accomplishing organisations aims and objectives. Whenever TUI want to make changes in the
organisation structure, policies, rules then participative leadership style help the workforce to
accept the changes very easily. Thus, such style of leadership help the TUI to achieve
organisation goal on specified time period without any delay.
1.3 Communication processes in selected businesses
For travel and tourism sector communication is termed to be the essential element for
maintaining the flow of services as per the needs and trends of the conditions which take place at
different level. As communication is termed to be the basic process of interaction between staff
and management in order to offer the information and collection of feedback from the workforce
so as to identify the issues and accordingly changes can be made in business strategy. As per
analysis it is being identified that Thomas Cook and TUI uses following communication process
so as to manage and share information (Isaak, 2016).
 Verbal communication:. This type of communication process is used by TUI
organisation like word of mouth communication is being applied by TUI because this
process of communication terms to be cheap mode. In addition to this as per company
point of vie they can influence more number of customers only with the help of word of
mouth marketing. Moreover it is important for business because as per company one
happy customers can steer dozens of new ones towards the products and services of the
company. Thus, it will help in boosting the image of the organisation in the marketplace.
 Written: It is termed to be one of the tradition process which is used by Thomas Cook
organisation in order to share information with its key members of organisation. In
additional, Thomas Cook uses different modes of written modes of communication
techniques likes notice, letter heads, news-letter for different level of an organisation.
Thus, it is terms to be effective communication process but side by side it is termed to be
consuming process.
Barriers to effective communication:
 One of the barrier which can take place when the Thomas Cook and TUI
communicate with its staff member or customers is due to use of jargon, means
overcomplicated or technical terms.
 Differences in the view point and perception of the sender and receiver may also
create a communication barriers in Thomas Cook and TUI organisation.

 Language differences can also be one of the reason for rise in communication barriers
in Thomas Cook and TUI organisation. In addition to this cultural differences also
may create barriers to effective communication, as social interaction varies greatly in
different cultures.
1.4 Organisational culture and change in selected businesses
Thomas Cook and TUI is termed to be the largest organisations in travel and tourism
sector as they offer wide range of services across the world taking into considerations trends and
needs of the targeted areas. Hierarchical structure is being followed by Thomas Cook so as to
manage, allocate resources in an appropriate manner (Liu and et. al., 2016). Additionally, this
type of structure also helps to maintaining professional approach in workplace as well as in
offering quality travel and tourism services Whereas, culture of TUI is based on target customers
group and locations which helps to influence and attract customers. So TUI and Thomas Cook
organisation has developed supportive and friendly culture for different level of department
which help to gain support from the workforce and they perform their respective task in
professional and efficient manner.
There are many factors which forces Thomas Cook and TUI organisation to make
changes in on-going process and in the culture. Factors like economic and demographic which
possess direct impact on the process of managing culture. Therefore, taking changes into
consideration Employees of Thomas Cook and TUI are being asked to take the responsibility of
enhancing the risk bearing potentiality. In addition to this CEO of Thomas Cook and TUI
organisations lays down appropriate and positive working environment culture for their staff
taking into consideration beliefs and values of individuals
TASK 2
As an Assistant Manager of Clayton Crown Hotel London a brand of Dalata Hotel Group
I have been asked to prepare my own potential as a prospective manager which is being done by
assessing my own management skills performance and by setting objectives and targets to
develop own potential.
2.1Assessing of own management skills performance
Personal skills: It may include like communication skill and decision making skill which
is essential for the one to develop. As communication skill is one which as s an Assistant

Manager of Clayton Crown Hotel I possess so as to communicate and are required information to
subordinates. With the help of this skill I can easily interact with my co-workers easily. Decision
making skill is the another skill which is essential to be in one in an organisation (Mintzberg,
2017). As I possess this skill which help me to take effective and important decisions. In addition
to this such skill help me to make right judgement on the right time
Leadership skill: It is one of the essential skill which every leader must possess as
without a leader an organisation staff member could not be able to perform their respective task
by themselves. One of the leadership skill which as an Assistant Manager of Clayton Crown
Hotel I possess is problem solving skill but in some cases I faces difficulties in order to provide
suitable solutions of the problems or issues. This, skill is essential to be in the manger or leader
of an organisation so as to take quick and corrective decision in case of emergency as well as to
run business smoothly.
Technical skill: It is also one of the skill which as an Assistant Manager of Clayton
Crown Hotel I possess as, I am good at presentation skill but when it comes to time management
it faces difficulty because of which I am unable to complete my task on time period. So in order
to develop my time management skill I have to start taking challenging task and should try to
accomplish each task on time.
2.2Analysing of personal strengths, weaknesses, opportunities and threats
Strength Weakness
 As an assistant manager of Clayton
crown hotel I possess quite good
knowledge about using and browsing of
internet so as to search reliable
information.
 In order to communicate the right
information on right time as an
assistant manager of Clayton crown
hotel I possess good communication
skill which is termed to be my major
 My major weakness is that as an
assistant manager of Clayton crown
hotel I possess quite weak skill of
problem solving which indirectly effect
my as well as organisation’s
performance.
 My other major weakness is that as an
assistant manager of Clayton crown
hotel I possess weak leadership skill
which lead in poor handling of

strength. subordinates.
Opportunities Threats
 By attaining training and development
session as an assistant manager of
Clayton crown hotel I can easily
overcome my problem solving
weakness.
 Even by accepting the challenging task
as an assistant manager of Clayton
crown hotel I can overcome my
weakness which is also termed to be the
opportunity for me to improve my
weakness.
 Because of my weakness of leadership
skill as an assistant manager of
Clayton crown hotel I might have to
lose my position in an organisation.
 Weaknesses in leadership skill of my
as an assistant manager will become a
threat for Clayton crown hotel as it will
hamper the performance of the team
members.
2.3Set and prioritise objectives and targets to develop own potential
SMART Personal development plan
S. No Specific skills Measurable
criteria.
Achievable Relevant Time scale
1 Problem solving Top level
management
My current
proficiency is
that I am weak
in problem
solving which
effect the
performance
of
organisation.
Thus, this can
be improved if
I take
challenging
It be relevant
to run business
smoothly
without any
hurdle.
1 month

task.
2 Leadership skill HR and
superior
leader.
My current
proficiency in
respect of
leadership
skill is that I
possess weak
leadership
quality when it
comes to lead
whole
organisation.
Thus, this can
be improved
by attaining
the training
and
development
session on
regular basis.
It will be
relevant as it
will help me
to accomplish
their task in a
specified
manner.
3 months
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
According to the given case, I am working for one of the famous Frankie & Benny's
restaurant and I have been given a responsibility to lead new restaurant in London Covent
Garden. As the main objective of Frankie & Benny's restaurant is to a successful growth in
marketplace. Thus, in order to achieve this objective it is essential to motivate team workforce,
so I will take into consideration following activities which are specified below (Nye, 2015):
 Team building: It is very much essential for the Convent Garden new restaurant to build
up a strong team so that they can effectively perform their respective task in an
appropriate manner. As while building up team member it is to be analysed that a team

passes through different stages which is being explained by Bruce Tuckman. First stage is
forming where each team member of convent restaurant will rely on their respective
leaders. Next comes storming stage where each member interacts with each other and
comes up with their ideas and there may also take place conflict among each member at
this stage. After that comes the norming stage where each member understands the
importance of working all together and try to resolve out the conflict with each other.
After that comes the performing stage where each members of Convent restaurant
perform their task by themselves without the help of superiors. Last comes adjourning
stage where each members of Convent will finish up their respective task assigned and
team disbands.
 Motivation: It is the process of influencing worker either through monetary or through
non monetary benefits so that they can work towards achieving organisational aims and
objectives (Perlmutter, 2017). Therefore, it is essential for me to analyse the needs of
employees in order to motivate them. For this I have to consider Maslow need theory
which will help me to analyse the different needs of employees. Needs can be esteem,
social, safety and physiological. Thus, it will be very essential and helpful for me to make
decision about the employees’ salary, position, working environment development as
well as to treat staff with equality. Additionally, I will also offer reward to those team
members who will result in rendering better performance and outcome for the
organisation which will help me to develop health and competitive working environment
within the organisation.
3.2Justification of managerial decisions made to support achievement of agreed goal name or
objective and recommendations for improvements
In order to run the different operational and functional process of an organisation in an
effective way following key decision needs to be taken so as to manage the goods and services of
Frankie & Benny's restaurant which will helps in achieving organisational goal.
 Strategic planning: To run organisation smoothly I have to make proper implementation
of plan for different operational activities. Therefore, in order make proper strategic
planning I have to make an analysis of past activities of an organisation as well as I have
to identify the issues which may influence the performance of the organisation. Taking
the factors influencing activities of organisation I will make decision for making changes

in monitoring, communicating and in delivering of services. In addition to this for proper
strategic planning I will also take reviews of customers so as to implement changes as per
the needs of customers. Thus, it will help me to increase the satisfaction level of
customers.
 Relationship building: In order to build proper relationship between staff and
management I have to arrange meetings so as to arrange get together meetings of all team
members in order to understand the beliefs and values of team members. In addition to
this by offering support and respect to subordinates and peers will help to achieve desired
outcome of restaurant.
Recommendation:
It is been recommended to Frankie & Benny's restaurant to focus on rendering training
and development session to their staff and to focus on customers’ needs and expectation so as to
improve the performance level and magenta tactics. As the working environment of an
organisation is termed to be good but there take place lack of control and delegation of authority
to the right person. So in order to overcome this manger need to collect feedback from customers
and staff members so as to analyse issues and to solve them as soon as possible. Thus, it will
help to increase the profitability and performance level of organisation.
TASK 4
4.1Explain how own managerial and personal skills will support career development
Career development is termed to be life long process of learning, managing, leisure, work
and transition so as to move towards achieving personally determined and preferred future.
Therefore, in order to support career development several personal and managerial skills are
required which need to be possessed by one so as to achieve my career objectives, that is to work
in reputed travel and tourism organisation such as in Thomas Cooks (Ramazani and Jergeas,
2015).
 Communication skill: In order to influence and to interact with local and international
visitors I should possess good communication skill. And it is termed to be essential skill
which one should have in order to work in travel and tourism industry. As per my self
evaluation, I possess good command over the verbal and non verbal communication

which indirectly help me to interact with different culture peoples. In spite of having
good command in communication I have to make improvement in my verbal
communication skill so as to deal effectively with international visitors. So for this i have
to learn different language of different nation.
 Leadership skill: I will require effective and efficient leadership skill in order to gain
higher position of top management. I possess knowledge of leading team which help me
to offer direction to peers and staff members of an organisation. But, on the same side I
face difficulty when it comes to leading whole organisation, as I possess the knowledge
about leading only small team members. So I order to over my this weakness I have to
attain different training session, seminars, workshops which will help me to gain
knowledge about how to lead whole organisation.
 Time management: I lack the skill of time management, so I need to overcome them in
order to obtain desired position in an organisation like Thomas Cook. As time
management is considered to be an important aspect in every organisation so as to make
timely delivery of services in order to increase the satisfaction level of customers.
4.2Review career and personal development needs, current performance and future needs to
produce development plan
Personal development plan: It is a continuous process of shaping, nurturing and
improving of knowledge and skills so as to ensure maximum effectiveness and ongoing
employability. In addition to this it is all about enabling individuals to improve their performance
level to their full potential at each stage of their career (Stark, 2015). In order to fulfil my
personal and professional skill I have to improve my skills level at workplace and for this I need
to make proper personal development plan. With the help of SWOT analysis it is being identified
that I possess certain weakness like I m weak in leadership skill and problem solving skill. So in
order to overcome my this weakness I have prepared personal development plan which is
mentioned below:
Personal development plan
Objective Current performance Action need to be
taken
Time scale
Leadership skill My current By reading online 4 months

performance is that I
can easily manage
small team, but when
it comes to leading and
managing of whole
organisation I face
difficult which terms
to be my major
weakness.
articles and by
observing the leading
people.
Problem solving skill My current
performance is that I
can easily solve easy
problems, but when
there arises some
typical issues I face
difficult to overcome
them and to arise at
any specific decision.
By accepting
challenging task and
problem solving
puzzles and quizzes.
3 months
Time management
skill
My current
performance is respect
of time management is
that I face difficulty
and cannot finish up
my work on specified
time period.
By reviewing past
activities and by
joining courses.
Continuous learning.
CONCLUSION
From the above report it can be concluded developing manager is the major responsibility
of individual so as to improve own set of skills in order to manage, control and implement

different operations of an organisation in an effective and efficient manner. Additionally, the file
also discusses about the management style like consultative and about the leadership
characteristics. In addition to this in next part of report information about leading and motivating
staff members at workplace is also being specified so as to support achievement of organisational
goals and objectives. Lastly, personal development plan has been made so as to make
improvements in maintaining the effectiveness of working.

REFERENCES
Books and Journals
Ang, S. and Van Dyne, L., 2015. Handbook of cultural intelligence. Routledge.
Badewi, A., 2016. The impact of project management (PM) and benefits management (BM)
practices on project success: Towards developing a project benefits governance
framework. International Journal of Project Management. 34(4). pp.761-778.
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Dixon, N. M., 2017. The organizational learning cycle: How we can learn collectively.
Routledge.
Hunt, J. M. and Weintraub, J. R., 2016. The coaching manager: Developing top talent in
business. Sage Publications.
Isaak, R., 2016. The making of the ecopreneur. In Making Ecopreneurs (pp. 63-78). Routledge.
Liu and et. al., 2016. Single-cell analysis of long non-coding RNAs in the developing human
neocortex. Genome biology. 17(1). p.67.
McGivern, G., Currie, G., Ferlie, E., Fitzgerald, L. and Waring, J., 2015. HYBRID MANAGER–
PROFESSIONALS'IDENTITY WORK: THE MAINTENANCE AND
HYBRIDIZATION OF MEDICAL PROFESSIONALISM IN MANAGERIAL
CONTEXTS. Public Administration. 93(2). pp.412-432.
Mintzberg, H., 2017. Developing theory about the development of theory. In Handbook of
Middle Management Strategy Process Research. Edward Elgar Publishing.
Nye, B. D., 2015. Intelligent tutoring systems by and for the developing world: A review of
trends and approaches for educational technology in a global context. International
Journal of Artificial Intelligence in Education. 25(2). pp.177-203.
Perlmutter, H.V., 2017. The tortuous evolution of the multinational corporation. In International
Business (pp. 117-126). Routledge.
Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from good to great: The
benefits of investment in project management training and education. International
Journal of Project Management. 33(1). pp.41-52.
Stark, J., 2015. Product lifecycle management. In Product Lifecycle Management (Volume 1) (pp.
1-29). Springer, Cham.