This research plan focuses on the impacts of digital technology on business performance, using HSBC Bank as a case study. It covers the conceptual framework of digital technology in the banking sector, the impacts of digital technology on HSBC Bank's performance, and the challenges faced by HSBC Bank in the absence of digital technology. The research aims to identify the impacts of digital era on business performance, with objectives to determine the conceptual framework of digital technology in banking sector, identify the impacts of digital technology on performance of HSBC Bank, and explain the different challenges faced by HSBC Bank in absence of using digital technology. The research methodology includes interpretivism philosophy, descriptive research design, quantitative data collection technique, probability sampling technique, and data analysis from primary and secondary sources.
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