Digital Innovation: Voice Recognition for Intro Travel

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This report explores the implementation of voice recognition technology within Intro Travel, an Australian-based tourism company. It analyzes existing technology trends, identifies issues, and outlines a strategic plan for integrating voice recognition into the business model. The report includes a business model canvas, customer journey map, and recommendations for overcoming potential challenges. It also discusses the long-term strategy for iterating the product/services/process with additional features and developing a viable business model.

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Digital Innovation
1

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Executive Summary
The digital concept is utilizing by various business firms so that they can become different from

others. With every course, more and more innovations lead to take place in a digital sense so that

upgrade results would be proclaimed. Digital innovation support business to grow in a positive

manner but with proper strategy formulation. There are various issues and potential problems

arise which need appropriate strategic planning so that each and every stance resolve properly.

Thus, to define products and services in determine manner, business venture need to launch their

short term and long term projects to gain viability. Moreover, the roadmap is an essential stance

through which describes gain could be carried down in a determined manner.Thus, appropriate

and suitable recommendations are essential for improving things and deviations arise in aproject.

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Contents
Executive Summary
.........................................................................................................................2
Introduction
......................................................................................................................................4
Assignment 1 – Business case
......................................................................................................... 5
Main Body
....................................................................................................................................... 5
Identify and synthesize existing technology analysis and trends (issues) in the selected

organization
.................................................................................................................................5
Describe the scope of “Voice Recognition” in the selected organization
...................................7
Provide the problem statement and benefits “Voice Recognition” can solve issues identified

earlier
........................................................................................................................................... 8
Business model canvas in the context of “Voice Recognition” in the selected organization
......9
Technology analysis and trends in the context of “Voice Recognition” in the in the industry
. 11
Alignment of the business model and value proposition
...........................................................12
Identify the different customer segments to which the product/process will be valuable
.........12
Outline a representative customer journey
................................................................................ 13
Recommendations and conclusion
................................................................................................14
Assignment 2 – Strategy Plan
........................................................................................................15
Strategy
.......................................................................................................................................... 15
Discuss the longer-term strategy to iterate the product/services/process with additional features

and to develop a viable business model
.....................................................................................17
Product/services roadmap and minimal viable product/services/process for “Voice

Recognition”
.............................................................................................................................. 18
Identify the issues and integrations of “Voice Recognition” in the selected organization.
.......19
Recommendation & Conclusion
....................................................................................................20
Conclusion
..................................................................................................................................... 21
References
......................................................................................................................................22
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Introduction
Digital innovation is a process or aspect of the implementation of new technology into the

previous business system to resolve major issues and deviations, enhancement of production and

outcome so that operational cost tends to decline as well as an increase in net profit done. In the

tourist industry, digital innovation plays an important role to attract a wide range of individuals.

Intro Travel is a major tourism business venture operating and uses technology to modify

projects and save money of clients. It is anAustralian-basedorganization and has operations in

various countries. CTO of business identifies“Voice Recognition” as one of an appropriate

technique to gain viability. In this project, creative and appropriate use of digital technology will

be describedwith implications for a business model. It will also define issues arise while

implementing such process into business innovation.

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Assignment 1 – Business case
Introduction

Intro Travel will be going to use Voice Recognitionemerging technology into business for

making projects viable. Thus, with such attribute, it will describe existing technology analysis

and certain issues associated with it. It will be going to reflect the scope of voice recognition

towards business with benefits of it in resolving potential problems. It will be going to include

business model canvas in context of Voice Recognition with suitable recommendations.

Main Body

Identify and synthesize existing technology analysis and trends (issues) in the selected

organization

Introtravel is one of a famous tourism management association operating in Australia and has

signified operations around the world. Business always uses new and modify technologies so that

they can maintain and facilitate a better relationship with customers. Information and

communication technology predict as USP for business in facilitating higher growth and return.

Recently business usesData dissemination and Geographic information system so that packages

design for specific geographic individuals in a defined manner (Cauteand Woolf, 2016).

Moreover, with data dissemination, Introanalyze aspects from one place with proper

implementation of cloud computing. These are certain recent and current technologies use by

Intro Travel for managing packages for clients.

But, there are certain issues determine while using such technologies which are stated as follow:

Data dissemination creates confusion at the time of analysis and creates problem while
loading information.

Lack of correspondence defines national and international information.
Inappropriate formulation of data and information
Not support in identifying total cost associated with projects.
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These are certain issues and problems which can arise in front of Intro Travel while using data
dissemination and geographic information system into a business (Carlini, et. al., 2016). This

will result inthem to identify weakness under which chances of delivering quality services to

clients become impossible.

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Describe the scope of “Voice Recognition” in the selected organization
Voice recognition specified as one of a famous biometric technology based consent which

supports in identifying the particular individual voice (Melcher, et. al, 2017). Currently, many

technology-based services provide such kind of facilities in mobile phones, laptop etc. so that a

better experience for clients would be provided. It works with the support of analog to digital

conversion aspect through which audio analog further converted into digital one. This process

utilizes by various firms so that they can feed more data in their neural networks which further

facilitate power to voice recognition system.

Voice recognition supports a person to perform the varioustaskby using such a systemto define

and determine manner (Schuster, et. al, 2017). Intro Travel can use Voice Recognition system in

their business so that things get search properly. The scope of this technique in business is very

high as managers can present things to management without writing it and searching it by hands.

Like when designing packages for clients, a business can provide them a facility to open a

security feature code which only gets open with particular person voice. This results in them in

reducing chances of thefts and mismanagement of tickets. The scope of voice recognition is wide

in tenure because individuals become able to search things around them easily and not going to

use short phrases for search. They can easily ask anything without typing so that their time

would be secure in nature.

Thus, for Intro Travel, the scope of such kind of system is wide in nature so that their customers

easily search for things on their website and through the application without typing it. This

results in them in defining better outcome in terms of customer satisfaction.

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Provide the problem statement and benefits “Voice Recognition” can solve issues identified
earlier

The major problem which arises in front of Intro Travel is associated with data dissemination

and geographic information system. Thus, such kind of issues wants to minimize by business

managers properly so that they can facilitate effective working (Cauteand Woolf, 2016). Thus, in

the streamline of emerging technologies, Chief Technology Officer determines that Voice

Recognition is the best source to deal with various problems and define the effective outcome.

Hence, following are certain benefits of such system towards Intro Travel so that they can

resolve all major issues and problems in a systematic manner:

One of a major benefit drawn by Voice Recognition system is associated with the user
that it provides a great experience. This assist business to enhance their customer

relationship in define manner of course.

It also promotes a natural human communication process so that a proper feeling arise.
This aid in enhancing their overall experience which further support in more utilization of

such stances.

Aid in properly storing data without wasting time searching.
Support geographic information system where things determine from various objectives
properly with searching and with core name only.

Thus, all such things will be going to get by Intro Travel while using a voice recognition system.

Hence, chances of enhancing effective customer relationship and mismanagement reduction

anticipated properly (Arrianyand Musbah, 2016). All these benefits support in resolving major

issues and conflicts arise while working on existing technology.

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Business model canvas in the context of “Voice Recognition” in the selected organization
Business model canvas identifies as strategic management process while launching a new

strategy or aspect into business (Joyceand Paquin, 2016). There are various aspects are included

in the business canvas model which need to understand by Intro Travel while implementing a

Voice Recognition system into business and its working:

Mission model canvas for Intro travel

Key partners

Search engines

Hotels

Restaurants

Theme Parks

Airlines

Technology partner

Key activities

The increase of

value proposition

Facilitate customer

journey

Create demand

Key resources

Voice recognition

technology

Application

Data interpretation

Experiences and

skilled individuals

Value proposition

Travel at reasonable rates

Control risk factor

Appropriate system

utilisation

Revenue generation and

enhancement

Maximum reach

Create reputation

Beneficiaries

Satisfactory vacation

Proper review

Fairness in working

Easy to interact

Buy in and support

Applications

Website, mail

Commercials

Advertisement

Mission Budget

Operational cost

Mission Achievement

Advertising: $40 million

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Sales and marketing: $80 million
Value recognition (technology): $1 million

Voice recognition: $50 million

Other aspects: $30 million

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Technology analysis and trends in the context of “Voice Recognition” in the in the industry
Voice recognition tool is helpful in gaining an advantagethrough business ventures (Halicka,

2016). It is a new feature which aids business units to support clients by less using hands and

focus more on voice transformational message.

Intro Travel can use this technique for security purpose in identifying their clients. Like many

times, terrorist practices perform by kidnappingan actualindividual. Thus, through this technique,

voice easily getsrecognize without any interruption. Moreover, it also reduces heavy workload

and searches to perform easily. This resultthose in taking effective and better return so that

appropriate customer satisfaction defines.

Moreover, it will be going to control deviations and problems associated with data dissemination

process as well as a geographic information system (BeretichJr, et. al, 2016).Intro Travel can

facilitate effective analysis of cost through voice recognition tool as well as determine

information easily without heavy search and use a core word only.

This technique scope is wide in nature and as per trends, it leads to gettingmodified with every

course of time. Hence, better outcome chances and possibilities are more in tenure with the

utilization of Voice recognition tool.

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Alignment of the business model and value proposition
Identify the different customer segments to which the product/process will be valuable

The business focuses more on customers as they are the ultimate one which will be going to

consumer products and services. There are various segments of customers evaluated to which

product will be valuable. Voice recognition is a process which will be going to implement by

Intro Travel in their business for taking leverage and enhance customer satisfaction by using the

voice aspect. This reduces their work to type something and search on the website of a company.

Thus, various customers segments to which products and this process will be facilitated describe

as follow (Whatismarketresearch, 2018):

Demographic:Intro can deliver their products and services to individuals which belong to
differing age, groups, gender etc. This service is valuable for these individuals as they

always support new and emerging things to facilitate properly. Thus, this aspect is

valuable to demographic customers through which they can deliver services at market

properly.

Lifestyle:Another segment to which such services are valuable is a lifestyle. Such
individual clearly focuses on adopting new and emerging lifestyle so that better and

effective outcome would be facilitated.

These two segments consider as appropriate for Intro Travel to which product and process (voice

recognition) consider as valuable. These two units willgo to utilize current aspects properly and

support business to implement such services at market properly.

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Outline a representative customer journey
The customer journey is a process under which business signify awareness of their products and

services and improve it by takingfeedbacks from clients (Customer Champions, 2018). Intro

Travel needs to prepare a customer journey so that they can improve deviations arises in Voice

recognition process properly. With such attribute business will be going to work on deviations by

improving differences:

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Awareness
(Create
awareness
about
technique
(Voice
revognition)
Resolve
problems
(Determine
problems face
by customers)
Purchaisng
Pricing
Post sales
support
(Under this
business will
be going to
evaluate sales
which leads to
take place
actual selling
to improve
ingredientst_
Complaint
s(Take
complaints
from clients
regarding new
software)
Upgrade
(Once all
complaints get
register then
new upgrade
need to launch
properly)
Renew (At
last such
systen need to
get renew
properly)

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Recommendations and conclusion
Recommendations

Voice recognition is an advanced tool and technique which facilitate business to grow towards a

positive direction. Intro Travel will be going to anticipate such technique into the business so that

they can gain growth. Following are certain recommendations provided for Intro Travel while

implementing such technology into business (SESTEK, 2018):

Sometimes, external factors create a disturbance while using such a system. Thus,
management needs to improvise such tool and made it external sound free so that voice

easily getsrecognize.

Input all kind of words into the system because such kind of services getting interrupted
with similar sounds words. Hence, this is another suggestion for Intro Travel while

anticipating such technique into business and working.

Conclusion

It gets determine from the above report that business needs to implement new and emerging

technology into business. This will assist management to draw better and effective outcome. If

management found deviations with previous aspects then they have to implement new techniques

so that better delivery of services gets done. A proper utilization of business canvas model and

customer journey facilitates to draw better and effective outcome with proper designing of

things. Moreover, voice recognition also needs certain improvements and modifications on

which management has to makean appropriate focus.

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Assignment 2 – Strategy Plan
Introduction

Strategies are a core part of the business through which management can accomplish their

signified targets (Meltzer, 2018
). Whenever any new consent will be going to launch by business
managers, proper strategic plan consider as essential propionate. Intro Travel will be going to

implement Voice Recognition tool into the business so that they can achievean agreed outcome.

Hence, to prepare and work on such aspect, proper strategy is must to utilize. It will include short

term and long term strategy to launch the products and services. It will also include product and

services roadmap with issues of voice recognition.

Strategy

Intro Travel needs to implement voice recognition mode in business and its operations to

maximize their client’s satisfaction. In this relation, management will be going to prepare their

long-term and short-term strategy to gain efficiencies and better results (Introwt, 2018).

Discuss the short-term strategy to launch the MVP and validate the product/process

Mission& Vision
: To create a thoughtful, inclusive and curated tour for each and every group
and community.

Goals
:Intro Travels define their goals which are as follow:
To enhance and provide multiple income generation opportunities
To facilitate a strongstrategical relationship with leaders of the travel and tourism
industry.

To launch and determine new strategies for asserting better growth opportunities
Strategies
:Intro Travels basically use social media promotion and advertisement to reach their
clients. They also focus on push strategy so that maximum clients reach towards business and

gain quality standard services.

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Experiments which leads to validate/invalidate as part of a short-term strategy to inform
product/services/process roadmap

Business will be going to implement a voice recognition system in their working. This is a new

kind of experiment through which management leads to identify their clients. They encode a

message from the client and use it as a source to identify them. Thus, to launch this technique

business need to properly work on their targets and mission and vision. This results in them in

anticipating better results in return.

Cost-benefit analysis:
It is a process through which venture and analyst get to determine their
judgment regarding project so that associates cost and revenue evaluated properly. Intro Travels

need to prepare their cost-benefit analysis for the next three years after launching the voice

recognition technique. Analyst signifies that such technology is used in the travel and tourism

sector and Intro Travel will be the first to launch this aspect. This will enhance the revenue of

business by 30%.

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Discuss the longer-term strategy to iterate the product/services/process with additional
features and to develop a viable business model

Mission and Vision
: To create such kind of products and services which create fruitful efforts to
reach target users.

Goals
: Following are certain goals of Intro Travel in long duration:
To implement the voice recognition technique for customer satisfaction
To enhance sales through technique by 5%
To enhance revenue by 30%
Strategies:
Core strategy which will be going to implement by Intro Travel is market
penetration. With this technique, management will be going to enter into the new market world

as well as improve their technique or technology to greet existing market world.

Case study:
Intro Travels identify that emerging technology and digital innovation is expanding
from past few years. To gain a risein a competitive market, new and emerging technologies work

as an essential aspect. Voice recognition mode consider as beneficial aspect for business to

launch in a long period of course so that they can take leverage and become first travel agency

providing such feature as a security mode.

Cost benefits analysis
: Intro Travels found that in near future, they can cover all associated cost
of project properly. They have a target to maximize revenue by 30% which facilitate them in

cover value related tothe project. This aspect defines by an analyst with a trust that voice

recognition mode is helpful to attract maximum individuals.

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Product/services roadmap and minimal viable product/services/process for “Voice
Recognition”

A roadmap of product and services consideredas a plan which supports and facilitate in meeting

long term and short term plans and targets of business with the assistance of new technology

(Aha, 2018). This process basically applies to new product and services or on existing offerings

of a venture. Below is a product and service roadmap for Intro Travel for launching their services

in definingthe market world that is voice recognition (Aha, 2018):

Strategy: Intro Travel will be going to use market penetration to deliver their product and
services. This results in them in gaining a higher return.

Customise feature: Use voice recognition as a security tool to recognize potential client
or guest before travel.

Prioritise feature: Individual recognition and searching things fastly consider as two
major features of launching this technique.

Share roadmap: All strategies and target customers need to define by managers of Intro
Travels to their employees. This assists them in launching technology properly on the

concentrated world.

Intro Travel needs to consider their MVP for voice recognition which stated as follow:

CTO identify voice recognition as suitable technology to please clients for enhancing
their satisfaction.

Managers need to code and build such an idea properly so that they can easily implement
such technology into the business by learning its deviations.

Next step of the minimal viable product is to measure success and deviations arise from
voice recognition in front of the business to derive beneficial aspects to get rid out from

it.

The last aspect is learning through such process so that proper improvements in the idea
which is voice recognition get done into it.


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Identify the issues and integrations of “Voice Recognition” in the selected organization.
Intro Travel not only has to determine the benefits and contribution drawn by voice recognition

system(Kumar, et. al, 2018). It is also important for business managers to investigate issues and

problems align with such a system. This proper assessment from such system facilitates business

to grow and explore their idea properly by working on deviations and differences effectively.

Following are certain issues and problems face by Intro Travel while launching voice recognition

system:

Sometimes, dictation becomesa major issue where voice recognition does not understand
properly sentence or word pronounce.

It also not gets command properly while communicating one thing and getdisturbedby
external sources.

Manipulation of voice enhances chances where another person can access data. This
results in theft of information and contamination of legislation as well.

All these are certain issues and problems which might face by Intro Travel while providing voice

recognition facility to clients (McGlynn, et. al., 2017). Hence, managers need to work on them so

that better return could be proclaimed.

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Recommendation & Conclusion
Recommendations

Intro Travel has to work on potential problems which arise while using a voice recognition

system. Below are certain suggestions to management which enables and support them in dealing

with harmful issues and problems which determine as major hurdles in the project:

Need to made system advance so that dictated words and their pronunciation easily
understand by technology. This reduces chances of misinterpretation by including

thousands of word with meaning.

Require to prepare in such frame so that external sources do not create so much problem.
This kind of aspect and feature is important to include in the system.

Conclusion

It gets interpret from an assignment that strategies enable and support in launching things

properly. It is essential to create long term and short term strategy so that things went in the right

direction. Along with this, product roadmap enables in defining things inthe right direction so

that maximum gain to be reflected properly. There are certain problems also evaluated with

emerging technology which needs improvement with define recommendations.

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Conclusion
It gets concluded from the project that the businessneeds to modify their working with every

duratio
n. Moreover, they also have to analyze major issues and potential problems to remove
deviations. For launching any technology all associated ingredients need to inspect properly and

formulation of business canvas model is must so that things went inthe right direction. Along

with this, strategies facilitate to operate things into the right and beneficial direction to gain and

reflectthe optimum outcome.

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References
Aha. 2018. Introduction to Creating a Product Roadmap. [Online] Available
through:
https://www.aha.io/roadmapping/guide/product-roadmap. [Accessed on 6
August 2018].

Aha. 2018. What is a product roadmap? [Online] Available
through:
https://www.aha.io/roadmapping/guide/product-roadmap/what-is-a-product-
roadmap
. [Accessed on 6 August 2018].
Arriany, A.A. andMusbah, M.S., 2016, September. Applying voice recognition
technology for smart home networks. In
Engineering & MIS (ICEMIS), International
Conference on
(pp. 1-6). IEEE.
Introwt. 2018. Mission. [Online] Available through:https://www.Introwt.com/mission.
[Accessed on 6 August 2018].

BeretichJr, G.R. and Glasgow, J., Spore Inc, 2016. Methods and systems for technology
analysis and mapping
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Carlini, N., Mishra, P., Vaidya, T., Zhang, Y., Sherr, M., Shields, C., Wagner, D. and
Zhou, W., 2016, August. Hidden Voice Commands. In
USENIX Security
Symposium
(pp. 513-530).
Caute, A. and Woolf, C., 2016. Using voice recognition software to improve
communicative writing and social participation in an individual with severe acquired

dysgraphia: An experimental single-case therapy study.
Aphasiology, 30(2-3), pp.245-
268.

Caute, A. and Woolf, C., 2016. Using voice recognition software to improve
communicative writing and social participation in an individual with severe acquired

dysgraphia: An experimental single-case therapy study.
Aphasiology, 30(2-3), pp.245-
268.

Customer Champions. 2018. Customer Journey Mapping (CJM). [Online] Available
through:
http://www.customerchampions.co.uk/customer-journey-mapping-cjm/.
[Accessed on 6 August 2018].

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Halicka, K., 2016. Innovative classification of methods of the Future-oriented
Technology Analysis.
Technological and Economic Development of Economy, 22(4),
pp.574-597.

Joyce, A. and Paquin, R.L., 2016. The triple layered business model canvas: A tool to
design more sustainable business models.
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Kumar, S., Kowdeed, S.R. and Kuppusamy, K.K., Oracle International Corp,
2018.
Voice recognition of commands extracted from user interface screen devices. U.S.
Patent 9,858,039.

McGlynn, C., Downes, J. and Westmarland, N., 2017. Seeking justice for survivors of
sexual violence: Recognition, voice and consequences. In
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Sexual Violence
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Melcher, R. and Howard, D., eBay Inc, 2017. System and method to create listings using
image and voice recognition
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Schuster, A.M., Clark, J.A., Davis, G.T., Ivanov, P.A. and Zurek, R.A., Google
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SESTEK. 2018. The Advantages of Speech Recognition. [Online] Available through:
http://www.sestek.com/2014/11/the-advantages-of-speech-recognition-technology/
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Whatismarketresearch. 2018. What are different types of Customer Segmentation?
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customer-segmentation/
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