Digital Resources Review - Annotated Bibliography

This annotated bibliography discusses various articles on communication strategies and their impact on organizations. It covers topics such as virtual team management, crisis communication, internal communication, and social media integration. The articles provide insights and recommendations for improving organizational communication. The bibliography includes articles from reputable sources and can be used for further research.

Running head: DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
Name of the Student
Name of the University
Author Note

1DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
Lockwood, J. (2015). Virtual team management: what is causing communication
breakdown?. Language and intercultural communication, 15(1), 125-140. Available
at DOI: 10.1080/14708477.2014.985310
Lockwood (2015) in the article entitled “Virtual team management: what is causing
communication breakdown?” attempts a discussion on the issues that are being faced in the
communications among virtual teams that have been from areas all over the world. The article
points out that the companies, operating all over the world, should implement the use of internet
for establishment of proper and effective communication within the organization. The
importance of effective organizational communication is presented within the article along with
authentic data that is collected from researches. The management of the ANZ Bank might benefit
from the article in terms of various methods that help in putting forth a better communication
among numerous departments of the company. The proper internal communication would help in
resolution of the issues that are presented within the organization.
Coombs, W. T. (2015). The value of communication during a crisis: Insights from strategic
communication research. Business Horizons, 58(2), 141-148. Available at DOI:
10.1016/j.bushor.2014.10.003
Coombs (2015) in the article entitled “The value of communication during a crisis:
Insights from strategic communication research” discusses the methods and the media that
should be used by companies while dealing with crisis situations. The article focusses on various
communication strategies that should be implemented for dealing with crises that the company
might face. The article helps future researchers to understand the impacts of communication
challenges within the organization, ANZ Bank, might gain help in the choice of the
communication strategy that would help in dealing with crisis situations that are faced by the

2DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
company while dealing with the clientele of the organization. This in turn would help in the
overall improvement of the operations of the company. The importance of organizational
communication is highlighted in this article taken from an authentic source.
Jacobs, M. A., Yu, W., & Chavez, R. (2016). The effect of internal communication and
employee satisfaction on supply chain integration. International Journal of
Production Economics, 171, 60-70. Available at DOI: 10.1016/j.ijpe.2015.10.015
Jacobs, Yu and Chavez (2016) in the article entitled “The effect of internal
communication and employee satisfaction on supply chain integration” attempts a discussion
on the impact of employee satisfaction and effective internal communication on the integration
of supply chain of the company. The article states that the effective nature of internal
communication within a company is extremely helpful in the development of employee
satisfaction. The article highlights that the company should lay more stress on proper conduction
of internal communications. ANZ Bank might implement the factors to arrest the retention of
employees of the organization leading to a proper workplace environment within the
organization. This article presents authentic information on the importance of effective
organizational communication and is obtained from a reliable source.
Mazzei, A., & Ravazzani, S. (2015). Internal crisis communication strategies to protect
trust relationships: A study of Italian companies. International Journal of Business
Communication, 52(3), 319-337. Available at DOI: 10.1177/2329488414525447
Mazzei and Ravazzani (2015) in the article entitled “Internal crisis communication
strategies to protect trust relationships: A study of Italian companies” discusses the
implementation of communication strategies that would help in dealing with the internal crises

3DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
faced by the company. The importance of effective organizational communication is presented
within the article along with the authentic data that is collected from the researches. The authors
state that proper communications within the company helps in enhancement of trust of
employees towards the capability of the company. The article further states that the proper and
transparent communication within the company helps in gaining the trust of employees thereby
leading to the arrest of retention of employees within the organization. These strategies might
help ANZ Bank to deal with the issues that it has been facing in the recent times.
Roshan, D. R., & Rao, K. S. (2016). Intranet Design Strategies. International Journal of
Electrical & Computer Engineering (2088-8708), 6(3). Available at DOI:
10.11591/ijece.v6i3.9307
Roshan and Rao (2016) in the article entitled “Intranet Design Strategies” attempts a
discussion on the development of intranet within the small as well as large-scale industries
within the market. The article mainly focusses on communication strategies that are implemented
within the company and the proper use of intranet in order to put forth a proper communication
within the different teams that have been operating from different locations wall over the world.
The use of the intranet helps in recording the concerned communication which can be referred to
in case of any discrepancies in the future. The implementation of the intranet usage within ANZ
Bank might help in solving the internal communication issues that are faced by the financial
institution. This article is an authentic source that serves as a basis for future researches and
presents proper findings for further researches.
Huotari, L., Ulkuniemi, P., Saraniemi, S., & Mäläskä, M. (2015). Analysis of content
creation in social media by B2B companies. Journal of Business & Industrial
Marketing, 30(6), 761-770. Available at DOI: 10.1108/JBIM-05-2013-0118

4DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
Huotari, Ulkuniemi, Saraniemi and Mäläskä (2015) in the article entitled “Analysis of
content creation in social media by B2B companies” attempts a discussion on the influence of
marketers of B2B companies in creation of content in social media. The article focusses on the
influence of social media on potential clientele and is an authentic source that serves as a basis
for future researches. The authors of the article state that the social media platforms are highly
effective in conducting the research on the buying behaviors of the target clients of the company.
The social media also helps in gaining knowledge on the demands and the wishes of the
concerned clientele. The implementation of the social media within ANZ Bank would help in the
development of the potential client base of the company.
Thomas, G. F., & Stephens, K. J. (2015). An introduction to strategic communication.
International Journal of Business Communication, 52(1), 3-11.
10.1177/2329488414560469
Thomas and Stephens (2015) in the article entitled “An introduction to strategic
communication” sheds light on the realm of the strategic communication within the various
business organizations that have been active all over the world. The concerned article is observed
to have been discussing the various methods that are implemented in order to deal with the issues
that are faced by the multitude of the organizations that are active within the international
markets. The authors of the article discuss the importance of the effective communication in the
strategic planning activities that are undertaken by the organizations in order to develop an
increment in the overall performance of the organization. The increase in the overall
performance of the company helps in the improvement of the competitive advantage of the
company. The importance of the organizational communication is highlighted in this article. The
authenticity of the article can be determined from the publication of the article.

5DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
Killian, G., & McManus, K. (2015). A marketing communications approach for the digital
era: Managerial guidelines for social media integration. Business Horizons, 58(5),
539-549. Available at DOI: 10.1016/j.bushor.2015.05.006
Killian and McManus (2015) in the article entitled “A marketing communications
approach for the digital era: Managerial guidelines for social media integration” attempts a
discussion on the use of the social media in the marketing communications within the concerned
company in discussion. The article sheds light on the implications that should be followed by the
managerial staff of the organization in order to deal with stakeholders as well as clientele of the
concern in order to address demands as well as issues that are often raised by clients over social
media. The company in discussion, ANZ Bank might also be benefitted by implementing the
proper communication with the potential as well as the existing clientele and other stakeholders
of the company. This article is reliable source that discusses the importance of the proper
approach to the effective organizational communication.
Wang, W. Y., Pauleen, D. J., & Zhang, T. (2016). How social media applications affect B2B
communication and improve business performance in SMEs. Industrial Marketing
Management, 54, 4-14. Available at DOI: 10.1016/j.indmarman.2015.12.004
Wang, Pauleen and Zhang (2016) in the article entitled “How social media applications
affect B2B communication and improve business performance in SMEs” sheds light on the
ways in which the company might remain in touch with the concerned clientele of the
organization in order to address the issues that have been raised by the clientele. The article
states that the clarity in the communication with the concerned client helps in the retention of the
client of the organization as well as helps in attracting more potential clients to the organization.
The company in discussion, ANZ Bank might implement the clarity in the communications with

6DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
the clientele in order to improve the competitive advantage of the company in the given market.
The importance of social media usage in enhancing the organizational communication is
presented within the article that is taken from a reliable academic journal.
Swani, K., Milne, G. R., Brown, B. P., Assaf, A. G., & Donthu, N. (2017). What messages to
post? Evaluating the popularity of social media communications in business versus
consumer markets. Industrial Marketing Management, 62, 77-87. Available at DOI:
10.1016/j.indmarman.2016.07.006
Swani, Milne, Brown, Assaf and Donthu (2017) in the article entitled “What messages to
post? Evaluating the popularity of social media communications in business versus consumer
markets” sheds light on the types of messages that would assist in attracting attention of
potential clientele. The article focusses on the designing of popular brand messages that are
expected to attract the attention of the potential clientele along with that of the existing clientele
of the organization. The authors reveal that the message over the social media are generally not
shared or put forward by the clientele though they are very likely to be responded to by the
clientele. This article encompasses the realm of social media communication and addresses the
importance of use of social media in effective organizational communication.

7DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
References
Coombs, W. T. (2015). The value of communication during a crisis: Insights from strategic
communication research. Business Horizons, 58(2), 141-148. Available at DOI:
10.1016/j.bushor.2014.10.003
Huotari, L., Ulkuniemi, P., Saraniemi, S., & Mäläskä, M. (2015). Analysis of content creation in
social media by B2B companies. Journal of Business & Industrial Marketing, 30(6), 761-
770. Available at DOI: 10.1108/JBIM-05-2013-0118
Jacobs, M. A., Yu, W., & Chavez, R. (2016). The effect of internal communication and
employee satisfaction on supply chain integration. International Journal of Production
Economics, 171, 60-70. Available at DOI: 10.1016/j.ijpe.2015.10.015
Killian, G., & McManus, K. (2015). A marketing communications approach for the digital era:
Managerial guidelines for social media integration. Business Horizons, 58(5), 539-549.
Available at DOI: 10.1016/j.bushor.2015.05.006
Lockwood, J. (2015). Virtual team management: what is causing communication
breakdown?. Language and intercultural communication, 15(1), 125-140. Available at
DOI: 10.1080/14708477.2014.985310
Mazzei, A., & Ravazzani, S. (2015). Internal crisis communication strategies to protect trust
relationships: A study of Italian companies. International Journal of Business
Communication, 52(3), 319-337. Available at DOI: 10.1177/2329488414525447

8DIGITAL RESOURCES REVIEW - ANNOTATED BIBLIOGRAPHY
Roshan, D. R., & Rao, K. S. (2016). Intranet Design Strategies. International Journal of
Electrical & Computer Engineering (2088-8708), 6(3). Available at DOI:
10.11591/ijece.v6i3.9307
Swani, K., Milne, G. R., Brown, B. P., Assaf, A. G., & Donthu, N. (2017). What messages to
post? Evaluating the popularity of social media communications in business versus
consumer markets. Industrial Marketing Management, 62, 77-87. Available at DOI:
10.1016/j.indmarman.2016.07.006
Thomas, G. F., & Stephens, K. J. (2015). An introduction to strategic communication.
International Journal of Business Communication, 52(1), 3-11.
10.1177/2329488414560469
Wang, W. Y., Pauleen, D. J., & Zhang, T. (2016). How social media applications affect B2B
communication and improve business performance in SMEs. Industrial Marketing
Management, 54, 4-14. Available at DOI: 10.1016/j.indmarman.2015.12.004