Adoption of Digital Workplace Transformation in UK Retail Industry

This research paper focuses on the benefits gained by Sainsbury with the adoption of digital workplace transformation in improving employee connectivity and productivity. The research aims to understand the concept of digital workplace transformation, employee productivity, and employee connectivity in the context of the retail industry. The research methodology includes primary and secondary research methods, qualitative and quantitative research, and a questionnaire. The findings suggest that digital workplace transformation is essential for organizations to have higher productivity and performance of employees and business, increase in revenue, and consumer satisfaction. The various digital workplace schemes used by Sainsbury to improve the connectivity and productivity of the workforce are increase agility, encourage digital collaboration, and cyber security.

Unit 6 Managing a Successful
Business Project
1

Research topic:.................................................................................................................................3
Introduction......................................................................................................................................3
Research aim:.........................................................................................................................3
Research objectives:...............................................................................................................3
Research questions.................................................................................................................3
Project management plan.......................................................................................................4
Work breakdown Structure and Gantt chart...........................................................................5
Research Methodology...........................................................................................................7
CONCLUSION..............................................................................................................................20
Recommendation..................................................................................................................21
Reflection (Performance review).........................................................................................21
References......................................................................................................................................23
Project Logbook.............................................................................................................................24
2

Research topic:
To analysis the benefit gained by organisation with the adoption of digital workplace
transformation in improving employee connectivity and productivity in UK retail.
Introduction
Modern business environment is inclusive of various elements prevailing in external and internal
environment. To overcome competitive rivalry it is essential for organization to embrace digital
transformation and implement strategies to transform workplace (Briken, Chillas and
Krzywdzinski, 2017). Digital workplace transformation is a concept in which organization and
take use of different tools and techniques to transform workplace. The present research is
conducted on Sainsbury which operating in retail industry in offering services to customers. The
present research include benefits gained by organization with adoption of digital workplace
transformation in order to improve employee connectivity and productivity.
Research aim:
To analysis the benefit gained by organisation with the adoption of digital workplace
transformation in improving employee connectivity and productivity: A study on Sainsbury
Research objectives:
 To understand the concept of digital workplace transformation, employee productivity
and employee connectivity in context of Retail industry.
 To identify the various digital workplace scheme used by Sainsbury to improve the
connectivity and productivity of the workforce
 To examine the challenges which were faced by Sainsbury while implementing the
digital workplace scheme within the organisation
 To analysis the benefit gained by Sainsbury with the adoption of digital workplace
transformation within their workplace in improving employee connectivity and
productivity
Research questions
 What is the concept of digital workplace transformation, employee productivity and
employee connectivity in context of Retail industry?
3

 What are the various digital workplace scheme used by Sainsbury to improve the
connectivity and productivity of the workforce?
 Which are the challenges that were faced by Sainsbury while implementing the digital
workplace scheme within the organisation?
 What are the benefit gained by Sainsbury with the adoption of digital workplace
transformation within their workplace in improving employee connectivity and
productivity?
Project management plan
Cost:
Generally speaking sum that project supervisor embraces to satisfy project goals. In
wording with present examination, analyst put proper financial plan to take care of movements
of every sort expense together to lead process without confronting the issue of over cost.
Time:
To satisfy present exploration goals, examiner need 2 months of time term to execute all
undertaking exercises in appropriate time span.
Scope:
Present exploration is having more extensive degree as it incorporates ability the board
procedures to hold workers that will help organization for long run.
4

Communication:
To execute all exploration exercises successfully scientist will attempt utilization of
appropriate specialized devices like messages, messages and so forth to give fundamental data's
to enough colleagues.
Risk:
There are sure dangers that researcher can look during the time spent research execution,
these dangers can be regarding using time effectively (Dery, Sebastian and van der Meulen,
2017). This can be overwhelmed with the assistance of overseeing time with the assistance of
apparatuses like Gantt chart.
Resources-
To satisfy present exploration goals there are sure assets, for example, human asset,
association resources and money expected to successfully achieve targets.
Quality:
To keep up with project quality, researcher will keep up with every moral norm and will stick to
the standards of responsibility and straightforwardness
Work breakdown Structure and Gantt chart
Gantt chart:
It is basically a graphical representation which is inclusive of series of horizontal lines. It states
project schedule (Haddud and McAllen, 2018). To fulfil present research objectives researcher,
use this tool to graphically plan, coordinate and track project deliverables.
5

Work breakdown structure: -
This tool divides project different tasks into sub-groups in order to accomplish all activities in
proper time frame (Lagus, 2020). With the help of this tool researcher break down project
complex components into manageable parts to fulfil them effectively.
6

Research Methodology
Primary research method:
This type of information assortment strategy permits researcher to exploit apparatuses like poll,
interview and more to secure perspective of respondents (Ljubi, 2021). As far as present report
specialist embrace benefit of survey as to obtain respondent's perspective on the chose point.
Essential explanation for exploiting this technique is to amplify precision and practicality of
information to direct research objective.
Secondary research method:
Here of information assortment strategy research take utilization of previously existing
sources, for example, paper, online article, magazines, diaries and so on (Selimović, Pilav-Velić
and Krndžija, 2021). This permits researcher to satisfy research targets with validated data and
information.
Qualitative research:
In this cycle agent gather and assess mathematical information as to test causal
relationship to make expectation among enormous gathering of populace. In this researcher
embrace utilization of diagrams and outlines to dissect gathered data with the assistance of
understanding.
Quantitative research:
It is principally founded on factual and mathematical data in which researcher assess
view point of respondent's reactions to execute research process really (Meske and Junglas,
2021). With the assistance of this researcher secure view point in more functional way when
contrasted with subjective technique.
In present research investigator take use of quantitative method to acquire data and
information (Williams and Schubert, 2018). Along with this researcher will take use of sampling
method 20 respondents and with questionnaire their view point will be evaluated. These
respondents are employees of Sainsbury.
7

Questionnaire
Q1) Do you have any knowledge about the concept of digital workplace transformation
in context of Retail industry?
a) Yes
b) No
Q2) According to you, why there is a need of digital workplace transformation for an
organisation?
a) Higher productivity and performance of employees and business
b) Increase in revenue
c) Consumer satisfaction
Q3) As per your opinion what is the key reason that had made implementation of digital
workplace transformation important for Sainsbury?
a) Increase in the satisfaction level of customers
b) Employee engagement
c) Increase in growth and development opportunities
d) Increase in employees performance
Q4) What do you think, it is important for Sainsbury to improve employee connectivity
and productivity?
a) Yes
b) No
Q5) According to you, the various digital workplace scheme used by Sainsbury to
improve the connectivity and productivity of the workforce?
a) Increase agility
b) Encourage digital collaboration
c) Cyber security
Q6) What are the challenges which were faced by Sainsbury while implementing the
digital workplace scheme within the organisation?
a) Communication
b) Employees resistance
c) In-effective leadership
8

Q7) According to you, does Sainsbury leaders’ managers have executed digital
workplace transformation strategies to improve employee connectivity and
productivity?
a) Yes
b) No
Q8) What are the benefit gained by Sainsbury with the adoption of digital workplace
transformation within their workplace in improving employee connectivity and
productivity?
a) Increase in overall revenue rate
b) Employee engagement
c) Low employee turnover
d) Increase in satisfaction among customers
Q9) What are the best digital workplace transformation strategies that Sainsbury can
implement to make significant improvement in workers connectivity and productivity?
a) Digital communications
b) Artificial intelligence
c) Augmented reality
d) Cloud computing
Q10) Suggest the ways Sainsbury can improve productivity and connectivity with
workers?
Findings and data using appropriate tools and techniques
Do you have any knowledge about the concept of digital workplace
transformation in context of Retail industry?
Frequency
a) Yes 18
b) No 2
9

Q2) According to you, why there is a need of digital workplace
transformation for an organisation?
Frequency
a) Higher productivity and performance of employees and business 10
b) Increase in revenue 5
c) Consumer satisfaction 5
Q3) As per your opinion what is the key reason that had made
implementation of digital workplace transformation important for
Sainsbury?
Frequency
a) Increase in the satisfaction level of customers 11
b) Employee engagement 4
c) Increase in growth and development opportunities 5
Q4) What do you think, it is important for Sainsbury to improve
employee connectivity and productivity?
Frequency
a) Yes 15
b) No 5
Q5) According to you, the various digital workplace scheme used by
Sainsbury to improve the connectivity and productivity of the workforce?
Frequency
a) Increase agility 9
b) Encourage digital collaboration 6
c) Cyber security 5
Q6) What are the challenges which were faced by Sainsbury while
implementing the digital workplace scheme within the organisation?
Frequency
a) Communication 13
b) Employees resistance 4
10

c) In-effective leadership 3
Q7) According to you, does Sainsbury leaders’ managers have executed
digital workplace transformation strategies to improve employee
connectivity and productivity?
Frequency
a) Yes 12
b) No 8
Q8) What are the benefit gained by Sainsbury with the adoption of digital
workplace transformation within their workplace in improving employee
connectivity and productivity?
Frequency
a) Increase in overall revenue rate 7
b) Employee engagement 5
c) Low employee turnover 4
d) Increase in satisfaction among customers 4
Q9) What are the best digital workplace transformation strategies that
Sainsbury can implement to make significant improvement in workers
connectivity and productivity?
Frequency
a) Digital communications 5
b) Artificial intelligence 3
c) Augmented reality 6
d) Cloud computing 6
Analysis
Theme 1: Concept of digital workplace transformation in context of Retail industry
Do you have any knowledge about the concept of digital workplace
transformation in context of Retail industry?
Frequency
11

a) Yes 18
b) No 2
a) Yes b) No
0
2
4
6
8
10
12
14
16
18
20 18
2
Chart Title
Interpretation:
As per the above graph it has been stated that 18 out of 20 respondents are aware with the
concept of digital workplace transformation in context with retail industry. While remaining 2
did not have any idea about the same.
Theme 2: Need of digital workplace transformation for an organisation
Q2) According to you, why there is a need of digital workplace
transformation for an organisation?
Frequency
a) Higher productivity and performance of employees and business 10
b) Increase in revenue 5
c) Consumer satisfaction 5
12

a) Higher productivity and
performance of employees
and business
b) Increase in revenue c) Consumer satisfaction
0
2
4
6
8
10
12
10
5 5
Chart Title
Series1 Series2
Interpretation:
From the above graph it has been analysed that 10 out of 20 respondents said that in order to
have higher productivity and performance of employees in business it is essential to have digital
workplace transformation for an organization. While remaining 5 respondents goes with increase
in revenue and remaining 5 respondents said that there is a need of digital work please
transformation for an organization in order to have consumer satisfaction.
Theme 3: Key reason that had made implementation of digital workplace transformation
important for Sainsbury
Q3) As per your opinion what is the key reason that had made
implementation of digital workplace transformation important for
Sainsbury?
Frequency
a) Increase in the satisfaction level of customers 11
b) Employee engagement 4
c) Increase in growth and development opportunities 5
13

a) Increase in the
satisfaction level of
customers
b) Employee engagement c) Increase in growth and
development opportunities
0
2
4
6
8
10
12 11
4
5
Chart Title
Interpretation:
From the above graph it has been stated that 11 out of 20 respondents said that the reason that
made implementation of digital workplace transformation important for Sainsbury’s to have
increasing satisfaction level of customers. While remaining 4 respondents goes with employee
engagement. At last other 5 respondents when that in order to have increase in growth and
development opportunity implementation of digital workplace transformation is essential for
Sainsbury.
Theme 4: Importance for Sainsbury to improve employee connectivity and productivity
Q4) What do you think, it is important for Sainsbury to improve employee
connectivity and productivity?
Frequency
a) Yes 15
b) No 5
14

a) Yes b) No
0
2
4
6
8
10
12
14
16 15
5
Chart Title
Series1 Series2
Interpretation:
From the above graph it has been evaluated that 15 out of 20 respondents said that it is important
for Sainsbury to improve employee connectivity in productivity. While remaining 5 respondents
did not think the same.
Theme 5: Various digital workplace scheme used by Sainsbury to improve the connectivity
and productivity of the workforce
Q5) According to you, the various digital workplace scheme used by
Sainsbury to improve the connectivity and productivity of the workforce?
Frequency
a) Increase agility 9
b) Encourage digital collaboration 6
c) Cyber security 5
15

a) Increase agility b) Encourage digital
collaboration c) Cyber security
0
1
2
3
4
5
6
7
8
9
10 9
6
5
Chart Title
Interpretation:
From the above graph it has been stated that 9 out of 20 respondents said that increase in agility
is the digital workplace game that Sainsbury has implemented in order to improve productivity in
connectivity of the workforce. While remaining 6 respondents goes with encouraged
collaboration. At last 5 respondents out of 20 said that cyber security is the digital workplace
scheme that Sainsbury has implemented in order to improve productivity in connectivity of
workforce.
Theme 6: Challenges which were faced by Sainsbury while implementing the digital
workplace scheme within the organisation
Q6) What are the challenges which were faced by Sainsbury while
implementing the digital workplace scheme within the organisation?
Frequency
a) Communication 13
b) Employees resistance
4
c) In-effective leadership 3
16

a) Communication b) Employees resistance c) In-effective leadership
0
2
4
6
8
10
12
14 13
4
3
Chart Title
Interpretation:
From the above graph it has been stated that 13 out of 20 respondents said that communication
were the challenge that has been faced by change during implementation of digital workplace
scheme within the organization. While remaining 4 respondents goes with employee resistance.
At last remaining 3 respondents said that in effective leadership was the challenge that has been
faced by Sainsbury during implementation of digital workplace scheme within the organization.
Theme 7: Does Sainsbury leaders’ managers have executed digital workplace
transformation strategies to improve employee connectivity and productivity
Q7) According to you, does Sainsbury leaders’ managers have executed
digital workplace transformation strategies to improve employee
connectivity and productivity?
Frequency
a) Yes 12
b) No 8
17

a) Yes b) No
0
2
4
6
8
10
12
14
12
8
Chart Title
Interpretation:
From the bar graph it has been stated that 12 out of 20 respondents a that Sainsbury leaders and
managers have executive digital phase transformation strategies to improve connectivity and
productivity. While remaining 8 respondents did not agree with the same.
Theme 8: Benefit gained by Sainsbury with the adoption of digital workplace
transformation within their workplace in improving employee connectivity and
productivity
Q8) What are the benefit gained by Sainsbury with the adoption of digital
workplace transformation within their workplace in improving employee
connectivity and productivity?
Frequency
a) Increase in overall revenue rate 7
b) Employee engagement
5
c) Low employee turnover
4
d) Increase in satisfaction among customers
4
18

7
5
4
4
Chart Title
a) Increase in overall revenue rate b) Employee engagement
c) Low employee turnover d) Increase in satisfaction among customers
Interpretation:
From the above graph it has been stated that 7 out of 20 respondents said that Sainsbury gain
benefit with the adoption of digital workplace transformation in terms of increase in overall rate
of revenue. While remaining 5 respondents goes with employee engagement. Other 4
respondents out of 20 said that low employee turnover is the major benefit that Sainsbury has
gained with the adoption of digital workplace transformation within their workplace in
improving employee connectivity and productivity. While other 4 respondents said that
increasing satisfaction among the consumer was an efficient benefit.
Theme 9: Best digital workplace transformation strategies that Sainsbury can implement
to make significant improvement in workers connectivity and productivity
Q9) What are the best digital workplace transformation strategies that
Sainsbury can implement to make significant improvement in workers
connectivity and productivity?
Frequenc
y
a) Digital communications 5
b) Artificial intelligence 3
c) Augmented reality 6
19

d) Cloud computing 6
a) Digital
communications b) Artificial
intelligence c) Augmented
reality d) Cloud
computing
0
1
2
3
4
5
6
7
5
3
6 6
Chart Title
Interpretation:
From the above graph it has been stated that 5 out of 20 respondents said that the best digital
workplace for information strategy that Sainsbury can implement to make improvement in
workers connectivity in productivity is digital communication. While remaining 3 respondents
said that with the help of artificial intelligence Sainsbury can have an efficient digital workplace
transformation strategy, other 6 respondents out of 20 said that augmented reality is the best form
of digital workplace transformation strategy through which Sainsbury can improve workers
connectivity and productivity, while remaining 6 respondents goes with cloud computing.
CONCLUSION
According to the above research it has been analysed that digital workplace transformation
is one of the most important aspect for business organization in retail industry to assure long
term sustainability and satisfaction of customers. In today’s business it is essential for companies
like Sainsbury to implement digital workplace transformation strategies in order to increase
employees collaboration performance and retain them within organization for longer period of
time. From this research it has been analysed that maximum number of respondents were aware
with the concept of digital workplace transformation and they said that in order to have higher
productivity and performance of employees in business digital workplace transformation plays
20

important role. With the help of this strategy organization can overcome challenges like
communication, employees resistance in effective manner and can have more employee
engagement increase in overall revenue rate and satisfaction among workers.
Recommendation
Sainsbury is operating its roles and responsibility in retail industry this industry is facing
increasing competition, as in this many other organisations like Tesco, Asda etc. are offering
their products and services to customers and affordable pricing segment. In order to overcome
the digital transformation it is essential for Sainsbury to make changes in their workplace
structure for this mentioned below there are some certain recommendation to the company:
 Sainsbury is recommended to embrace digital communication. In this with help of taking
use of virtual communication tool Sainsbury can encourage employee engagement in
collaboration which will help in providing more efficient services to customers.
 Sainsbury is recommended to implement artificial intelligence in augmented reality. With
the help of this company embrace flexibility and can enhance performance of employees.
With the help of this technology Sainsbury can improve connectivity between burgers
one can maximise their overall productivity at a greater extent.
 Sainsburys is duly recommended to adopt cloud computing, as this will help in enhancing
communication among employees. Along with this it will also help company to enhance
satisfaction of customers. With the help of this technology organization can provide ease
of working to employees sample helps in enhancing their satisfaction level towards the
company.
Reflection (Performance review)
The Present report has conducted on transformation of workplace with the help of digital strategy
through which organization can enhance connectivity and performance of employees. In order to
conduct this present research I have developed research aim, objectives and questions with an
efficient form of project management plan. In this I have utilised my critical thinking ability to
develop project management plan efficiently in order to fulfill overall research objectives in
appropriate manner. In addition to this I have completed this research with the help of taking use
of efficient form of data collection method in order to collect data and information appropriately
21

to fulfill research objectives. This research provided me both negative and positive experience.
In context with positive experience present research enhanced my ability to communicate with
both negative and positive experience. In context with positive experience present research
enhanced my ability to communicate with respondent and also enhance my critical thinking
ability. In addition to this it has been utilised and during this research I have faced challenges in
terms of connecting with respondence as I have we communication skills which created issues.
However this game has been developed by me during this research, from this research I have
gained many significant opportunity in terms of understanding of the concept of digital
transformation strategies to develop workplace in effective manner. This research developed my
critical thinking ability that will help me to conduct any future research in more appropriate
manner. I have taken the use of questionnaire that help me to acquire information. This research
significantly developed my time management critical thinking and data collection ability. Along
with this it is also developed my confidence to conduct research in future in an effective manner.
22

References
Books and Journals
Briken, K., Chillas, S. and Krzywdzinski, M., 2017. The new digital workplace: How new
technologies revolutionise work. Macmillan International Higher Education.
Dery, K., Sebastian, I.M. and van der Meulen, N., 2017. The digital workplace is key to digital
innovation. MIS Quarterly Executive, 16(2).
Haddud, A. and McAllen, D., 2018, August. Digital workplace management: exploring aspects
related to culture, innovation, and leadership. In 2018 Portland International
Conference on Management of Engineering and Technology (PICMET) (pp. 1-6). IEEE.
Lagus, M., 2020. Implementation of a digital workplace from the perspective of employees.
Ljubiša, M., 2021, June. Digital Workplace Transformation: Small Scale Literature Review and
Study of Managers in Bosnia and Herzegovina. In International Symposium on
Innovative and Interdisciplinary Applications of Advanced Technologies (pp. 44-55).
Springer, Cham.
Meske, C. and Junglas, I., 2021. Investigating the elicitation of employees’ support towards
digital workplace transformation. Behaviour & Information Technology, 40(11),
pp.1120-1136.
Mićić, L., Khamooshi, H., Raković, L. and Matković, P., 2022. Defining the digital workplace:
A systematic literature review. Strategic Management.
Selimović, J., Pilav-Velić, A. and Krndžija, L., 2021. Digital workplace transformation in the
financial service sector: Investigating the relationship between employees' expectations
and intentions. Technology in Society, 66, p.101640.
Williams, S.P. and Schubert, P., 2018. Designs for the digital workplace. Procedia computer
science, 138, pp.478-485.
23

Project Logbook
Student Name:
Unit Number & Title: 6, Managing a Successful Business Project
Project Title: The benefit gained by organisation with the adoption of digital workplace
transformation in improving employee connectivity and productivity in UK retail.
Lecturer Name:
Date:
1. Update on period of development
What have you completed in this period?
Did you complete the work that you had planned?
Are you on track and within deadlines set?
Did you need to make any changes to your project plan?
The present project has been completed by me on
the benefit gained by organisation with the
adoption of digital workplace transformation in
improving employee connectivity and productivity
in UK retail . In this I had completed the work
with the help of planned structure with the help of
taking advantage of different management plan.
For example Gantt chart as well as project
management plan. In this Gantt chart provided
support to me to conduct all the activities in
proper time frame and assured me to meet all the
deadlines appropriately. Furthermore, there is no
need to make changes in my plan as I had
systematically plan all the activities according to
the project management plan.
2. Any risks and/or issues identified?
Did you identify risks/issues related to a lack of The major risk that has been initiated by me
24

knowledge or skill required to undertake the work you
had planned? NO
Did you identify any additional risks/issues that have an
impact on the project plan?
during this study is associated with effective
management of time. In addition with maintaining
reliable ability and authenticity of collected
information and facts. In addition to this challenge
related to lack of time management has also been
faced.
3. Problems encountered
What challenges/ barriers did you face?
How did you overcome them?
The barriers associated with lack of sufficient time
as well as resources has been faced. In this to
overcome all these challenges I have undertaken
the advantage of project management plan, WBS
and Gantt chart in order to conduct report with
systematic planning in order to conduct proper
utilization of resources.
4. New ideas and change of project direction
In developing work, addressing risks/issues, has the
direction of your work changed?
How does your work justify the change of direction? Is
this clear?
Do you feel this change of direction has enhanced your
work? How?
During this project I have undertaken number of
activities which further provided me directional
changes that have been made by me to effectively
conduct. This project that help in smoking
timeline better completion of the project. In
addition to this change in direction as well as use
of time management tool for example Gantt chart
helps in conducting the present project with the
help of graphical representation which includes
horizontal lines that helps to fulfill overall
research objectives and effective manner.
5. What have you learned about yourself through your With the help of my communication skills which
25

work?
What are the most important things that your work has
revealed to you? How might this learning apply in the
future?
How did you feel when you had to deal with
challenges/problems?
How well do you feel you have you performed?
What can you improve? Research more, study and read
more.
provided support to collect information and data
that person further help in fulfil research activities.
In addition to this with the help of time
management skills also help me to overcome
challenges and in the face. I feel happy and
satisfied during conducting this project as it
develops my performance level confidence and
motivation along with knowledge level. In the
future I can make improvement in my time
management and communication skills to conduct
research in effective manner.
6. Next steps for your work
What aspects of your work should you prioritise?
Have you allowed sufficient time for completion? In this research collection of authentic and valid
data and information is my prior objective which
helps in assuring reliability and authenticity of the
project. During this lack of time has been faced by
me to collect primary data as to select appropriate
method online articles and websites which is a
time-consuming process.
7. Project plan status to date
Do you feel you are on track to complete your work on
time? If not, how will you address this?
Do you feel your work shows your achievement of the
Learning Outcomes? If not, what do you need to do?
YES
I am on track to accomplish all my work with the
help of taking user project management plan along
with other form of statistical tool. Yes my work
would meet set objectives and learning outcomes
as it inclusive of systematic research work.
26

8. Teacher feedback/ comments
9. (Final Stage) Evaluate how you have evaluated the
accuracy and reliability of primary and secondary
methods applied
To maintain reliability and accuracy of data with
the help of taking use of authentic and valid set of
data collection has been made by me with the help
of compliance with data collection act and BERA
code of ethics.
10. (Final Stage) Critically evaluate the project
management process and methods applied for
gathering information and data collection
To accomplish this project investigator has taken
the use of questionnaire as a primary method in
which responding viewpoint has been collected.
27