Impact of Digitalisation on Travel and Tourism Industry

Travel Trends &
Insight

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Travel industry can be referred to the idea of people related to travelling to different
locations either internationally or domestically. There are number of reasons involved for
travelling purposes such as social activities, for leisure or for business purposes. Travel industry
includes number of services for their tourist including accommodation, transportation,
information such as tourist information centres and entertainment (de Miguel Buckley and et.al.,
2020). This report will discuss that trend which create impact on travel and tourism industry.
Different key factors are discussed which drives global trends within industry and involvement
of stakeholders in the particular trend. The future impact of these trends is investigated along
with the examination of three factors related to the chosen trend. A particular sector is identified
which is highly affected by the selected trend and its impact are discussed in this report.
MAIN BODY
Travel industry is rapidly growing as it provides number of services to their customers
including food and beverage services, entertainment and recreation, travel services,
transportation and accommodation. It focuses on the experiences of people related to their
expectations so that overall travel and tourism industry can generate revenues in effective
manner. Digitalisation plays important role in the growth of tourism and travel industry as it
supports their services to great extent. This global trend offers multiple opportunities to different
destinations so that they can easily access new market and improve their services and travel
products in appropriate manner (Gowreesunkar and et.al., 2021). New technologies provide
better assistance in continuous optimisation of various activities which create support for tourists.
Customers can get real-time updates regarding their required information on different areas with
the help of digitalisation. It saves their lot of time and money which influence their mind to take
more services related to travel and tourism in frequent manner. Travel industry can also
personalise services according to the needs and demands of the customers with the help of
upgraded technology which ensures their effective growth and development. It accurately
integrates and measure data related to the requirements of customers so that they can carry out
decisions which provide benefits to both travel industry as well as to customers. The trend like
digitalisation creates number of positive impacts on tourism industry as it contributes in reducing
unemployment and significantly improve the quality and standard of life.
1