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Digitization Project Assignment

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Added on  2020-04-21

Digitization Project Assignment

   Added on 2020-04-21

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Running head: KEN PRIVATE LIMITED: DIGITIZATION PROJECTKen Private Limited: Digitization ProjectName of the StudentName of the UniversityAuthor’s note
Digitization Project Assignment_1
1KEN PRIVATE LIMITED: DIGITIZATION PROJECTExecutive SummaryThe objective of this report is to analyse the case study of the Digitization Project of Ken PrivateLimited. Ken Private Limited is known for providing outsourcing knowledge and technologicalservices. It had taken up a Digitization project to digitize or develop digital archive of thenewspaper called ‘The Genesis Time’ for its client, Dogma International but was not able todeliver the project on time due to various issues. The client was not happy with the image qualityof the newspaper as well. This report finds out that the main issues related to this project werecommunication barrier, lack of understanding of customer expectations and resistant towardsnew technology. This report recommends taking client feedback and involving the client inproject development for getting a better insight of the customer expectations. It also recommendsconducting communication training and building informal relation for overcomingcommunication barrier. This report says that proper training of the Filipino team will overcomethe issue of resistance towards new technology.
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2KEN PRIVATE LIMITED: DIGITIZATION PROJECTTable of ContentsIntroduction......................................................................................................................................3Identification of Issues.....................................................................................................................4Issue One: Resistance of the Filipino team towards learning and using new technology...............4Problem............................................................................................................................................4Recommendations............................................................................................................................5Issue Two: Communication gap and barrier in Ken Private Limited..............................................6Problem............................................................................................................................................6Recommendations............................................................................................................................8Issue Three: Lack of understanding of customer needs...................................................................9Problem............................................................................................................................................9Recommendations..........................................................................................................................10Conclusion.....................................................................................................................................10References......................................................................................................................................12
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3KEN PRIVATE LIMITED: DIGITIZATION PROJECTIntroduction Ken Private Limited Company is in the business of knowledge outsourcing as well astechnology services. It was founded in the year 1991 in Texas, U.S. This company providesfabrication services like digitization, imaging, data conversion, language translation, contentdevelopment and XML as well as mark-up services. Knowledge services include editorialservices, content enhancement, and indexing and vocabulary development. Technology servicesinvolve designing, implementation and integration of systems. Ken Private Limited has offices inAsia, Europe and America. It has more than 5000 number of employees. It is a well reputedcompany with its net profit amounting to $ 90 million. Dogma International is a company thatdeals with the business of content-publishing. This company has the right to archive theprestigious newspaper called ‘The Genesis Times’. The Digitization Project of Ken PrivateLimited was to create and develop digital archives of ‘The Genesis Times’ newspaper for DogmaInternational. Ken Private Limited had aimed to archive 150 years of ‘The Genesis Times’newspaper. The project began in April, 2004 and the company had promised to deliver digitizednewspaper for 10 years by July, 2004. The company had failed to deliver the project within thecorrect deadline and the client was dissatisfied due to this reason. This report discusses about the main issues that were stoping Ken Private Limited fromdelivering the Digitization Project to its client, Dogma International. It gives a brief overview ofthe main issues in terms of the concepts of organizational behaviour. This report analyses theissues and gives appropriate recommendations to overcome these issues.
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