Diploma in Hospitality Management

Running head: DIPLOMA IN HOSPITIBILITY
Diploma in Hospitality
Name of the Student
Name of the University
Author Note

1DIPLOMA IN HOSPITIBILITY
Part A: Knowledge Test
Question 1
1. It is highly crucial for a meeting to be result oriented
2. The meeting should have specific initiation and termination times
3. The agenda should not be comprised of too many items
4. Additional information needs to be included as an attachment instead of a part of agenda
Question 2
Formal, information providing meeting
Question 3
Information sharing meetings
Question 4
For meetings about kitchen safety, the entire cooking kitchen department should be invited.
Question 5
Management meeting: In this types of meetings, only managers of each department of a hotel is
invited for discussing issues that is affecting their department and how the issues can impose
impact on another department.
Question 6
1. Date of the meeting
2. Initiation and termination time of the meeting
3. Purpose of the meeting

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4. Location of the meeting
5. List of the invitees
6. Requirements of the invitees
7. Contact details
Question 7
1. Identification of the meeting purpose
2. Developing primary agenda
3. Deciding and confirming the location of the meeting to be held
4. Assigning role to the participants
5. Writing the agenda of the meeting
6. Sending pre reading, reports as well as requests for the materials which may need
preparation
7. Finalizing the agenda
8. Conducting a follow up with the invitees
Question 8
1. It is the responsibility of a chairperson to be in charge of the meeting
2. He/she should make sure that the rules of the meeting are adhered to
3. Maintaining the meeting focus on the agenda items
4. Opening as well as closing the meeting along with introducing each of the agenda items
5. Ensuring that each of the attendees are given equal opportunities for expressing their
point of view
Question 9

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1. Disability discrimination act
2. Occupational health and safety act
3. Equal opportunity act
Question 10
1. Timekeeper will help the chairperson to start as well as finish the meeting within the
stipulated time.
2. Timekeeper will help the facilitator to move the group through the agenda
Question 11
1. Focus will ensure that the purpose of the meeting is successfully achieved.
2. Direction in a meeting will ensure that the specific issues for which the meeting has been
addressed is being addressed.
3. Discipline within a meeting binds the employees along with ensuring to start and finish
the meeting within the stipulated time.
Question 12
To reach a resolution mean to come to a mutual decision about the specific issue for which the
meeting has been conducted.
Question 13
Discussing and searching for possible solutions(3)
Defining the problem and presenting the facts (1)
Evaluating the possible solutions and deciding on the most appropriate one (4)