Diploma of Finance and Mortgage Broking

This document provides an overview of operational planning, budgeting process, key performance indicators, and more in the context of the Diploma of Finance and Mortgage Broking. It discusses the role of an operational plan in achieving organizational objectives, alternative approaches for developing key performance indicators, and the legislative and regulatory context relevant to the operational plan. It also includes information on the organization's policies, practices, and procedures related to the operational plan.

Running head: Diploma of finance and mortgage broking
Diploma of finance and mortgage broking
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Executive Summary
Operational planning is the procedure of planning the strategic goals in the context of tactical
goals and objectives. It further describes the conditions for success along with the milestones and
portion of a strategic plan to be executed in a particular fiscal year.
It forms the basis for justification of the yearly operating budget request. For every mortgage
broker, the operational plan is the safest way of leading the business towards success. It
represents the framework within which the mortgage broker shall operate.
So, the following report will inform the readers about various aspects of operational plans. It
shall also define one of the budgeting processes to be used by the organization.
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Contents
Written Activity...........................................................................................................................................3
Introduction.................................................................................................................................................3
Models and methods for operational plans..................................................................................................3
Role of an operational plan in achieving the organization’s objectives.......................................................4
Description of a budgeting process used by the organization......................................................................5
Alternative approaches for developing key performance indicators to meet business objectives...............6
The legislative and regulatory context relevant to the operational plan of the organization........................6
Organization’s Policies, Practices and Procedures that directly relate to the Operational Plan....................7
Conclusion...................................................................................................................................................8
Observation/Demonstration.........................................................................................................................9
SWOT analysis of the proposed tour business.........................................................................................9
Viability of the proposed business...........................................................................................................9
Name of the business.............................................................................................................................10
Mission Statement for the business........................................................................................................10
Vision Statement...................................................................................................................................10
Draft Values Statement of the business.................................................................................................10
Organization Chart indicating the functional units of the business.......................................................11
Draft Management Plan of managing the marketing unit of ‘Cycling Zone’.........................................11
Key Result Areas (KRAs) for the Unit/Team........................................................................................13
Operational Plan that will achieve these 2 KRA....................................................................................13
Resources Required to Implement the Operational Plan.......................................................................13
Resources needed to achieve the goal...................................................................................................14
Strategy for obtaining any identified additional resources including approvals.....................................14
Key Milestones in the Implementation of the Operational Plan.............................................................16
A checklist for monitoring the progress and effectiveness of the Operational Plan..............................18
Methods to monitor and review the implementation of the Operational Plan........................................18
List of contingency plans for the operations..........................................................................................19
Plan for protecting the intellectual property..........................................................................................20
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Questions...................................................................................................................................................21
Answer to Q1.........................................................................................................................................21
Answer to Q2.........................................................................................................................................21
Answer to Q3.........................................................................................................................................21
Answer to Q4.........................................................................................................................................22
Answer to Q5.........................................................................................................................................22
Answer to Q6.........................................................................................................................................22
Answer to Q7.........................................................................................................................................22
Answer to Q8.........................................................................................................................................23
References.................................................................................................................................................24
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Written Activity
Introduction
Operational plan defines the milestones and conditions within which a portion of the strategic
plan shall be operated during a given time period. It is the procedure for planning the strategic
goals in the context of tactical objectives.
Thus, they form the basis to justify the yearly operating budget request. So, a five-year strategic
plan would require five operational plans sponsored by five operating budgets. In the context of
mortgage broking, the operational plan consists of strategies or tasks to be accomplished. 1
It shall also mention the individuals having the responsibility of each task and the timelines
within which they should be completed. The number of financial resources shall also be revealed
for completing the task.
So, this report shall discuss the various aspects of operational plans in the context of mortgage
broking. It shall also define one of the budgeting processes to be used by the organization.
Models and methods for operational plans
An operational plan can be subdivided into two forms comprising of a single use plan and
standing plan . A single-use plan can be developed for carrying a course of action which shall not
be repeated in the future. These plans are used for achieving the unique aims of the business.
1 Safari Books Online, The Role Of Operations Strategy (2019)< https://www.oreilly.com/library/view/operations-
management-an/9781118122679/ch2-sec004.html >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
For example, if the mortgage brokers have a single event coming up, then they can use a single
plan for covering everything relating to that event. On the other hand, a standing plan has been
developed for activities occurring repeatedly over a period of time.
They are intended for solving the repetitive nature of problems of the business. The standing
operational plan shall advise the mortgage brokers about the solutions of the repetitive problems
which arise in the everyday routine of their business2.
Role of an operational plan in achieving the organization’s objectives
The operational plan provides specific information to people so that they can perform specific
tasks which are essential for running a company. The mortgage brokers should refer to the
operational plan frequently for executing their routine activities3.
The role of the operational plan is to provide the strategies and tasks to be undertaken. It also
mentions the people accountable for executing those strategies and tasks. It also mentions the
timelines within which the strategies and tasks must be executed.
2 John M. Bryson, Strategic planning for public and nonprofit organizations: A guide to strengthening and
sustaining organizational achievement (John Wiley & Sons., 2018) 1-50.
3 Malcolm McDonald and Hugh Wilson , Marketing Plans: How to prepare them, how to profit from them(John
Wiley & Sons., 2016) 1-10.
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
It also states the number of financial resources which should be provided to complete a particular
strategy or task. So, the basic role of the operational plan is to provide a clear picture of the
responsibilities and tasks to the personnel of the organization.
Description of a budgeting process used by the organization
Zero-based budgeting is one of the commonly used budgeting processes used by the
organization. It starts with the supposition that the budgets of all the departments are zero. They
are to be rebuilt from scratch.
In this context, none of the expenditures are okayed automatically. Its aim to avoid all the
unwanted expenditures which are not considered essential for the successful operation of the
company. It can prove beneficial to use when there is an urgent requirement for cost-cutting. For
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
example, when the company is undergoing any financial restructuring, then it is required to
reduce its budget. 4
Alternative approaches for developing key performance indicators to meet business
objectives
SMART is one of the methods which can be used for developing key performance indicators for
meeting the business objectives. SMART is a method for setting the criteria for developing key
performance indicators for the business.
The results must be Specific, Measurable, Achievable, Relevant and Time –bound.
Specific – Are the Key Performance Indicators well defined and comprehended by everyone in a
team?
Measurable –Can success and failure be measured?
Achievable- Is the operational plan realistic?
Relevant- Are the Key Performance Indicator important for accomplishing the objective?
Time-bound: Are the timelines set for accomplishing the goal5?
4 Ekpenyong E. Ekanem ,’Zero-based budgeting as a management tool for effective university budget
implementation in university of Calabar, Nigeria’(2014) 2(11) European Journal of Business and Social Science 11
5 Kotler, Philip et al, Marketing(Pearson Higher Education AU ,2015) 1-10
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
The legislative and regulatory context relevant to the operational plan of the organization
The compliance plan of the company engaged in mortgage broking should comprise of methods
for meeting the credit obligations under the legislation. The checklist for compliance with the
credit legislation in Australia is as follows:
The management shall keep the records of the credit business which explains the transactions
and the financial position of the business as per Section 88 of the National Credit Act. The
director or senior employee of the company is responsible for maintaining the records.
Prior to providing credit assistance for a credit contract, the representative dealing with the
consumer must make a preliminary assessment of the suitability of the credit contract as per
sections 115-117 of the National Credit Act.It should be made within 90 days prior to the
assistance day.
Furthermore, he must inquire about the requirements, objectives and financial situation of the
consumer. The credit licensees are required to lodge a compliance certificate on a yearly basis as
per section 53 of the National Credit Act.
The credit licensees must ensure that people and employees are authorized to act on behalf of the
company. They must be trained and competent enough to engage themselves in credit activities.
For this purpose, a training register should also be maintained for keeping a track of the training.
Lastly, a risk management plan and checklist for client file should also be maintained by the
company.6
6 ASIC, Credit (2014) <https://asic.gov.au/regulatory-resources/credit/ >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Organization’s Policies, Practices and Procedures that directly relate to the Operational
Plan
The policies of the mortgage broking company must comprise of an effective compliance
program which can assist the staff in comprehending the obligations along with decreasing the
risks of breaching them. In this regard, the company should have a documented schedule for
testing against these policies.
Preparation and execution of a risk management plan are considered a good practice for the
broking business. It is also in compliance with the National Consumer Credit Protection Act
2009. The company must also have an effective financial resource and HR recruitment policy to
meet its objectives.
Conclusion
Hence to conclude, it can be said that an operational plan consists of a highly detailed plan which
states that how a team shall contribute to the accomplishment of the goals of the company. It
maps out the routine tasks required to run the business.
It specifies the policies and procedures for utilizing the resources of the company in order to
execute its long term competitive strategies. Hence the operational plan must be aligned with the
business strategies so that the company can achieve its long term plans.
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Observation/Demonstration
The SWOT analysis of the proposed tour business
Strengths: The cycling tour business is proposed to be executed in the area of Tasmania, Clair
valleys in Southern Australia, etc. These areas serve as a hub in terms of support activities and
infrastructure. They also serve as a center for excellence for adventurous activities including
cycling7.
Weaknesses: There is a need for economic data and branding as it is a new and emerging
business. The business is required to communicate more with its consumers at large.
Opportunities: There is a lot of scope in the cycling tour business as it is an emerging business. It
can promote itself through media and various community events.
Threats: Lack of funds can prove to be the greatest threat to the business. There are chances of
volunteer burnout due to the fluctuating nature of revenues.
The viability of the proposed business
People who ride bikes, purchase them too. People riding bikes are more likely to repeat the
adventurous trips. People who ride bikes on adventurous tours buy food, incur travel costs and
pay for their lodging expenses.
7 ACT Government , CBR Cycle Tourism Strategy(2018)<
https://tourism.act.gov.au/wp-content/uploads/2018/06/CBR_Cycle_strategy_WEB.pdf >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
So, this business can prove to be a profitable project for all the stakeholders. The risk
assessment includes preparing the business to respond to its exposure of risks along with taking
required actions to get back to business.8
Name of the business
The team has agreed to name the business as ‘Cycling Zone’.
Mission Statement for the business
Our mission is to get the people on bikes.We want to foster bicycling as a source of adventure
for the cyclists. It shall cater a means to address the disparities of health and wealth in the
community. We want to empower the cyclists so that they can manage their health,
transportation along with developing a sense for their community .9
Vision Statement
We want to see many franchisees of ‘Cycling Zone ‘ all over the world in the next five years.
Every center shall have its own focus but mainly will serve as a hub for access for bike and
promotion for the adventure trips to be done on bikes.
8 TRUiC ,Starting A Bike Tour Company (2019) <https://www.finder.com.au/business-loan-approval>
9 Nico P. Pronk , Chillstrom Simon Beth and Jason Gaikowski ,‘Bicycling to work at Quality Bicycle Products: A
case example for active transportation in the business and industry sector’(2014) 18(5) ACSM's Health & Fitness
Journal 49
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Draft Values Statement of the business
Safety: We want our clients to be comfortable while accessing our adventure programs and
riding bikes.
Environmental and personal health: Bicycling helps in improving the physical health of
individuals. Bikes also emit less CO2 as compared to other vehicles.
Sustainability: We want to keep the people on bikes for the long term so that they can donate
their bikes for a purpose.
Creating community: We seek for a universe which is based on inclusiveness, togetherness and
relationship building.
Organization Chart indicating the functional units of the business
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Draft Management Plan of managing the marketing unit of ‘Cycling Zone’
The marketing unit of Cycling Zone works with various objectives. One of the objectives is to
identify partnerships and alliances to assist in promoting and educating the community about
bicycling tourism and associated facilities.
For this purpose, an outline of the recognition and sponsorship plans for bicycle brands, tourism
or bicycling agencies shall be developed. The plan shall comprise of multiple levels of
recognition along with the development of ideas and opportunities for promoting the bicycling
trips.
An online portal shall also be developed for gathering and display of relevant content and
information. For this purpose, the company shall partner with the central depository for gathering
and displaying the data related to bicycles.10
10 Advameg, Inc., Outdoor Adventure Travel Company (2019) < https://www.referenceforbusiness.com/business-
plans/Business-Plans-Volume-04/Outdoor-Adventure-Travel-Company.html >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Key Result Areas (KRAs) for the Unit/Team
The key result areas of the marketing unit of the company are :
 It shall be responsible for all promotion activities of the brand
 It shall improve all the brand management activities of the business.
Operational Plan that will achieve this 2 KRA
In order to become a cycling destination of choice, the company as to deliver the cycling options
for a wide range of experience levels, from beginner to an elite sport or from leisure throughout
the events to providing special interests cycling markets.
The marketing unit shall provide the opportunities to cycle between hospitality hubs, cultural
events or exhibitions to offer a broader experience to the cyclists. It would intensely appeal the
short and leisure break markets.11
Resources Required to Implement the Operational Plan
The resources required for implementation of the promotional activities of the business are
human resources, capital, bike maintenance equipment and accessories along with maintaining
transportation vehicles including caravans. A shipping container would also be required for
transporting the bikes of the cyclists to the starting point of each tour and returning back to a
central point at the end of each tour.
11 Ontario : Ministry of Culture, Tourism and Sport ,Ontario's Cycling Tourism Plan (2018)
<http://www.mtc.gov.on.ca/en/tourism/cycling.shtml#support >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
The human resources required for the plan would comprise of two managers under the
marketing, sales and public relations departments and the related workforce working under them.
Resources needed to achieve the goal
Capital is required for buying a support vehicle which would travel with the herd on every day of
the tour. Finance is also required for purchasing a 6 meter (20ft) shipping container for
transporting the equipment and bicycles from the starting point until the central point in the
capital city.
Strategy for obtaining any identified additional resources including approvals
The company would be requiring AU$ 2,00,000 for starting the business out of which AUS$
1,00,000 would be borrowed from the investors and venture capitalists at a 10% rate of interest.
Particular Cost (AUS$)
Establishment of basic infrastructure 20K
Purchase of equipment and vehicles 30K
Operational plan 20K
Marketing plan 10k
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Legal expenses 20K
Hiring of team 60 K
Office Space hired 20K
Cost of borrowing 10K
Project cost escalation 10K
Total cost 200K
In order to procure capital from the investors and banks, the company has to focus on building
effective management and board so that they can prudently implement the business plan. They
should have the capability to manage with less amount of funds.
In this regard, the company has to put up a loan application which shall include the details of its
proposed business such as the reason for taking the loan and the mode of repayment of a loan.
Key Milestones in the Implementation of the Operational Plan
Activities Work Description Schedule Predecessor
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
1 Procurement for
funds
15 days -
2 Establishment of
basic infrastructure
for the business
30days 1
3 Purchase of
necessary equipment
and vehicle for the
business
7 days 1,2
4 Development of risk
management plan for
the business
7 days 1,2,3
5 Marketing and sales
promotion activities
30 days 1,2,3,4
6 Monitoring the
performance of the
business
10 days 1,2,3,4,5
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
7 Critical evaluation 10 days 1,2,3,4,5,6
There are the following 5 milestones which would be used for implementation of the operational
plan :
 The process of procurement of funds has been initiated.The funds are expected to be
obtained within a period of 15 days.
 The establishment of basic infrastructure includes making arrangements for the boarding
and lodging of the travelers including their overnight stays.
 Necessary equipment for the safety of travelers and maintenance for their bikes shall be
purchased on competitively low prices.
 A risk management plan shall also be prepared and executed for preparing the business to
respond and recover from the threats posed by various risks during the execution of adventure
activities.
 Marketing and sales promotion activities shall comprise of recognition and sponsorship
plans and use of an online portal for the development of promotional activities for bicycling
trips.12
A checklist for monitoring the progress and effectiveness of the Operational Plan
The checklist shall comprise of :
12 Bicycle universe LLC , Resources for Bike Tours (2019) <https://bicycleuniverse.com/resources-bike-tours/ >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Progress: It shall include the identification of the objectives of the company. The board shall
evaluate if the activities are aligned with the mission and visions of the company. It should also
be verified if the objectives are unambiguous and measurable.
Budget: It should also be verified if necessary funds have been procured by the finance
department. It shall also comprise of an arrangement made for their repayment along with the
interests.
Performance: Lastly, research and review shall be done regarding the performance of the existing
plans and strategies of the company. It shall include road safety strategic plan, tourism plan and
transport management and accessibility plan.13
Methods to monitor and review the implementation of the Operational Plan
The Board and management of the company shall monitor the execution of strategies relating to
the establishment of basic infrastructures such as making arrangements for boarding and lodging
of the travelers. As there is a constraint of funds, they should ensure that each of the departments
is using them wisely.
Proper accounts shall be maintained in this regard. Each of the departments shall submit a
performance report to the management in this regard. Furthermore, the management shall review
that necessary approvals have been taken prior to the commencement of the business.14
13 Australian Government: Department of Resources, Energy and Tourism , Don’t risk it! (n.d.) <
https://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-Risk-It-for-Tourism-Businesses.pdf >
14 Bike Walk Marlborough, Bike Walk Marlborough Trust (2019) <https://www.ipaustralia.gov.au/understanding-
ip/getting-started-ip/protecting-your-ip >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
List of contingency plans for the operations
The first step is to prepare a risk management and contingency plan by identifying the potential
risks. It can be done through brainstorming, verifying the historical records and consulting the
experts. The second step pertains to assessment of the risks. The risks can be natural disasters,
industrial accidents, explosion, etc.
The management shall review the impact of the risk of the business. They should determine their
likelihood. The third step is to address the risk. Insurance is the best way to minimize the impact
of risks15.
A first aid kit and manual should be carried by the tour planner during each of the tours.
Necessary equipment such as portable radios, torches, spare batteries and marker pens along with
mobiles and chargers shall also be carried by the tour planners during each of the tours.
Goals must be set for returning to normal operations. Plans must be developed for each
functional areas. They should be tested and refined on a continuous basis. A communication and
education plan should be implemented for informing the employees about the changes along
with reminding them of their responsibilities.16
15 Sarah Nicholls and Dave Serino , Michigan Bicycle Tourism Marketing Plan
(2015)<https://tourismplan.anr.msu.edu/docs/Michigan_Bicycle_Tourism_Marketing_Plan.pdf >
16 Roads and Maritime Services NSW, How to prepare a bike plan (2012)<https://www.rms.nsw.gov.au/business-
industry/partners-suppliers/lgr/downloads/programs/documents/bikeplanv2.pdf >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Plan for protecting the intellectual property
The company shall keep its innovations confidential and use a Non-Disclosure Agreement for
preventing the idea being disclosed without permission. It should then get its brand and logo
registered under the Intellectual Property Act Legislations.
It should further practice cautiousness while commercializing it. It should also develop an
infringement strategy and consider IP insurance for the same.17
17 IP Australia , Protecting Your IP (2016) <https://www.ipaustralia.gov.au/understanding-ip/getting-started-ip/
protecting-your-ip >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Questions
Answer to Q1.
An operational plan is used for identifying the specific activities and events which should be
undertaken for the implementation of strategies. It is the plan for managing the routine tasks of
the company18 .
Answer to Q2.
The five key performance indicators relevant to the cycle tourism industry are revenue, customer
retention, acquisition costs of consumers, a satisfaction of consumers and cost of goods or
services sold .19
Answer to Q3.
Each unpredictable situation should be determined. It must be followed by the taking of
appropriate actions and procurement of resources in order to deal with it. Each process should be
documented along with the other employees and resources required for completing the work.
18 FAO, Implementation, monitoring and performance review (2019)
<http://www.fao.org/fishery/eaf-net/toolbox/planning/step-4/en >
19 TrekkSoft, 6 Key Performance Indicators for tour and activity providers (2019)
<https://www.trekksoft.com/en/blog/6-key-performance-indicators-for-tour-and-activity-providers>
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Plans for each functional area shall be executed along with the implementation of a
communication and education plan for updating the employees about the changes in the plan
along with their roles .20
Answer to Q4.
There are negative impacts of not dealing with the timeline appropriately. It may result in failure
in achieving the business objectives. With the increase in the competition, improper handling of
timelines may result in poor retention of consumers .21
Answer to Q5.
The senior management shall be consulted for obtaining approval of the operational plan. The
heads of all the departments shall also be presented while the plan is being discussed with the
senior management.
20 Australian Government: Department of Resources, Energy and Tourism, A guide to assist tourism businesses to
prepare, respond and recover from a crisis (2013) <https://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-
Risk-It-for-Tourism-Businesses.pdf >
21 Government of Canada , Completing your project on time and on budget (2018) <
https://canadabusiness.ca/managing-your-business/day-to-day-operations/operations-planning/completing-your-
project-on-time-and-on-budget/ >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Answer to Q6.
The major aspect involved while recruiting new staff is the wastage of time and effort in
selecting potential candidates for the job. In order to resolve this issue, an efficient recruitment
strategy would reduce the wastage of time.
Furthermore, the candidates with good experience in the field should be recruited as they help in
enhancing the reputation of the company .22
Answer to Q7.
Triple Bottom Line widens the focus of business in order to include social and environmental
considerations along with the financial bottom line. It measures the intensity of social
responsibility, economic value and environmental impact of the company on society.
Triple Bottom Line reporting is the idea of running the company in a way that it not only earns
profits but also enhances the quality of life of this people and planet .23
Answer to Q8.
In order to monitor and review the operational performance of the company, the top management
should establish indicators which allow it to analyze the results along with the methods to make
22 Raymond Andrew Noe et al., Human resource management: Gaining a competitive advantage ( McGraw-Hill
Education,2017)
23 Kannan , Devika, Jafarian Ahmad and Nourbakhsh Vahid ,’ Designing a sustainable closed-loop supply chain
network based on triple bottom line approach: A comparison of metaheuristics hybridization techniques( 2014)
235(3) European Journal of Operational Research 594
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
the appropriate adjustments when necessary.Moreover, a result-oriented plan can also help to
focus on improvements in quality, cost and service .24
24 Data Scope , How to monitor workplace operations? (2018)
<https://www.mydatascope.com/blog/en/2018/07/11/how-to-monitor-workplace-operations/ >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
BIBLIOGRAPHY
A Articles/Books/Reports
Bryson John M., Strategic planning for public and nonprofit organizations: A guide to
strengthening and sustaining organizational achievement(John Wiley & Sons. , 2018)
McDonald Malcolm and Wilson Hugh , Marketing Plans: How to prepare them, how to profit
from them(John Wiley & Sons., 2016)
Ekanem, Ekpenyong E. ’Zero-based budgeting as a management tool for effective university
budget implementation in university of Calabar, Nigeria’(2014) 2(11) European Journal of
Business and Social Science 11
Kotler, Philip et al, Marketing(Pearson Higher Education AU ,2015)
Pronk ,Nico P., Simon Beth Chillstrom and Gaikowski Jason ,‘Bicycling to work at Quality
Bicycle Products: A case example for active transportation in the business and industry
sector’(2014) 18(5) ACSM's Health & Fitness Journal 49
Noe, Raymond Andrew et al., Human resource management: Gaining a competitive advantage
( McGraw-Hill Education,2017)
Kannan , Devika, Jafarian Ahmad and Nourbakhsh Vahid ,’ Designing a sustainable closed-
loop supply chain network based on triple bottom line approach: A comparison of metaheuristics
hybridization techniques( 2014) 235(3) European Journal of Operational Research 594
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
B Cases
C Legislation
D Treaties
E Other
Safari Books Online, The Role Of Operations Strategy (2019)
<https://www.oreilly.com/library/view/operations-management-an/9781118122679/ch2-
sec004.html>
ASIC, Credit (2014) <https://asic.gov.au/regulatory-resources/credit/ >
ACT Government , CBR Cycle Tourism Strategy(2018) < https://tourism.act.gov.au/wp-
content/uploads/2018/06/CBR_Cycle_strategy_WEB.pdf >
TRUiC ,Starting A Bike Tour Company (2019) <https://www.finder.com.au/business-loan-
approval>
Advameg, Inc., Outdoor Adventure Travel Company (2019) <
https://www.referenceforbusiness.com/business-plans/Business-Plans-Volume-04/Outdoor-
Adventure-Travel-Company.html >
Ontario : Ministry of Culture, Tourism and Sport ,Ontario's Cycling Tourism Plan (2018)
<http://www.mtc.gov.on.ca/en/tourism/cycling.shtml#support >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Bicycle universe LLC , Resources for Bike Tours (2019)
<https://bicycleuniverse.com/resources-bike-tours/ >
Australian Government: Department of Resources, Energy and Tourism , Don’t risk it! (n.d.) <
https://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-Risk-It-for-Tourism-
Businesses.pdf >
Bike Walk Marlborough, Bike Walk Marlborough Trust (2019)
<https://www.ipaustralia.gov.au/understanding-ip/getting-started-ip/protecting-your-ip >
Nicholls Sarah and Serino Dave , Michigan Bicycle Tourism Marketing Plan
(2015)<https://tourismplan.anr.msu.edu/docs/Michigan_Bicycle_Tourism_Marketing_Plan.pdf>
Roads and Maritime Services NSW, How to prepare a bike plan
(2012)<https://www.rms.nsw.gov.au/business-industry/partners-suppliers/lgr/downloads/
programs/documents/bikeplanv2.pdf >
IP Australia , Protecting Your IP (2016)<
https://www.ipaustralia.gov.au/understanding-ip/getting-started-ip/protecting-your-ip >
FAO, Implementation, monitoring and performance review (2019)
<http://www.fao.org/fishery/eaf-net/toolbox/planning/step-4/en >
TrekkSoft, 6 Key Performance Indicators for tour and activity providers (2019)
<https://www.trekksoft.com/en/blog/6-key-performance-indicators-for-tour-and-activity-
providers >
Student Name:
Unit Code:
Date:

Running head: Diploma of finance and mortgage broking
Australian Government: Department of Resources, Energy and Tourism, A guide to assist
tourism businesses to prepare, respond and recover from a crisis (2013)
<https://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-Risk-It-for-Tourism-
Businesses.pdf >
Government of Canada , Completing your project on time and on budget (2018) <
https://canadabusiness.ca/managing-your-business/day-to-day-operations/operations-planning/
completing-your-project-on-time-and-on-budget/ >
Data Scope , How to monitor workplace operations? (2018)
<https://www.mydatascope.com/blog/en/2018/07/11/how-to-monitor-workplace-operations/ >
Student Name:
Unit Code:
Date: