EMPLOYEE PERFORMENCE MANAGEMENT

Running Head: EMPLOYEE PERFORMENCE MANAGEMENT
EMPLOYEE PERFORMENCE MANAGEMENT
Name of the student:
Name of the university:
Author Note:

EMPLOYEE PERFORMENCE MANAGEMENT (PWC AUSTRALIA)
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Response to Activity 1.1
The three goals that impact a manager's decision-making process are:
a. Organizational goals to attain certain benchmarks
b. Departmental goals in alignment with organizational goals
c. Team goals in alignment with both department and organizational goals.
Response to Activity 1.2-1.6
Figure 1: Process of work allotment
Source: Created by author
1. Instruction manuals and induction training are required to provide instructions to
employees.
2. Board meetings and annual audit reviews are performed to consult the key
stakeholders.
3. SMART goals need to be implemented to align the work allocation with operation
plan.
4. Resource leveling and work breakdown structure will help in resource allocation.
Plan the resources to be allocated
Catergorize the reources
Perform resource levelling as per quality and price
Perform work break down structure to allocate work with
resources
Monitor and re-allocate resources as needed

EMPLOYEE PERFORMENCE MANAGEMENT (PWC AUSTRALIA)
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5. Open flow of communication through top-bottom approach is adopted for
communication in the organization.
6. Increased customer service, effective tactical decisions taken and proper maintenances
of database are considered as the main KPIs.
7. Re-structuring of the performance metrics are to be considered through employee
surveys if the KPIs are not met.
8. Performance management plans and job analysis are required to develop the
individual work plans.
9. The risk management plan in the organization is implemented through assessment of
the environmental forces, analyzing the risks, categorizing them and framing solutions
for them.
Response to Activity 2.1
Performance Management system is a tool to assist the managers in conducting
effective performance appraisals of employees and a continued monitoring of the
performance in the organization.

EMPLOYEE PERFORMENCE MANAGEMENT (PWC AUSTRALIA)
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Performance management plan for Administrative Clerk position
Employee Name : Sally
Designation: Administrative Clerk
Performance monitored by: Christine
Period of performance : 1 month
Key Performance Indicators Performance
milestones
Performance Rating
Poor Bad Average Good
Excellent
Number of reports maintained Set by Manager
Number of effective decisions
Number of meetings arranged
Number of agendas prepared
Number of mails distributed
Number of files maintained
Number of inspection orders
Number of calls answered
Number of minutes distributed
Number of notices prepared
Number of inquired responded
Number of visitors attended
Performance Feedback:
Areas for Improvement Skills to improve Necessary tasks to perform